Don’t Just Maintain Business
Applications, Raise Business
by Paul D. Hamerman, Randy Heffner, and John R. Rymer, June 18, 2013
Your Continuous Improvement Strategy Must Encompass Four Categories
Of Application Change
The newest and most powerful type of application change is business empowerment:
giving businesspeople the ability to directly change an application with minimal IT
involvement. The other three are application enhancements and integration, planned
and unplanned maintenance, and version upgrades for off-the-shelf applications
Business Empowerment Is Often Available Out Of The Box
Whether it’s visual tools to adjust the user interface or built-in tools for deep
customization of process flows, business rules, and data schema, off-the-shelf
applications (both on-premises and SaaS) increasingly come with empowerment tools.
And if they don’t, you can use traditional middleware or new productivity platforms to
add it on.
Architecture Is As Important For Continuous Improvement As It Is For Big
Enhancement projects can have a limited scope and a get-it-done-now character that
can lead to sacrificing architectural integrity and building up technical debt. Instead,
translate your architecture strategy for enhancement teams; pay close attention to teams’
architecture skills and to reviewing the architecture approach for each enhancement.
Examine New Options For Application Maintenance And Learn New
Lessons For SaaS Upgrades
For the maintenance of on-premises off-the-shelf applications, new options like
managed maintenance services and third-party support are emerging. For SaaS, it’s
a myth that no work is required for upgrades: Your teams must review, understand,
and potentially react to what’s coming -- and you’re on a forced march to the upgrade
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