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Why using a cross-cultural training firm?

Why using a cross-cultural training firm?

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Transcript

  • 1. Global Effectiveness Training, Consulting & Development In A World of Differences, We Make All the Difference in the World dfa Dean Foster Associates
  • 2. Why Cross-Cultural Training?
    • 60%+ OF ALL INTERNATIONAL JOINT VENTURES FAIL
      • How much would a failed international project cost your organization?
    • 30% - 50% OF ALL EXPATRIATE MANAGERS FAIL*
      • The average SUCCESSFUL assignment represents an investment of over $1,000,000 USD, and a failed assignment can cost your organization almost THREE TIMES that amount.
    • 48% OF ALL RETURNING EXPATRIATES LEAVE
      • Almost half the international human resource investment your organization makes is lost or benefits the competition, while your organization fails to capture its most important global talent.
    * Less than expected performance (“blackouts” & “brownouts”)
  • 3. Average Assignment Costs
  • 4. Cost of Cultural Training (as a Percentage of Total Relocation Cost for Family of Four)
    • $1,400,000 USD - average cost for family of four in Tokyo
    • for three years, Net of salary ($100,000 USD)
    Cultural Training <1% Housing Allowance 25% Relocation, education, home leave, miscellaneous benefits 12.5% C.O.L.A. 10.5% Salary 19% Tax Offset 32% Source: Ernst & Young
  • 5. Reasons for Unsuccessful Assignments
    • Spouse/Family’s inability to adjust to cultural/physical environment
    • Expatriate’s Inability to adjust to cultural/physical environment
    • Other Family-related problems
    • Lacks skills necessary to conduct business in host country culture
    • Personality or emotional maturity
    • Inability to integrate job expertise with larger responsibilities of assignment
    • Inability to adapt to changing business priorities or organizational realignment
    • Lack of Technical Competence
    Source: ERC International Survey (162 Companies)
  • 6. Why Cross-Cultural Relocation Training?
    • Because:
      • International assignments and global work represent a major corporate resource commitment, and those who do not understand the culture in which they must live and work do not provide an adequate “return on investment”
      • Globalization means people need to know how to be effective in a variety of cultural environments
      • Your organization needs people abroad who are working at the same level of excellence as is required at home, and you need a way to train to, insure and measure this performance
      • Your competition provides it!
  • 7. Adjustment to Life Abroad Emotional Response Departure Month 1 Months 5 and 6 + Homesickness can be extreme. Personal and family stress comparisons between “home” and “here”; rejection of on-site culture Months 2 - 4 Acceptance of reality (good or bad) of new culture as present “home” Stop comparing Daily living requirements Life becomes routine in a place still basically unfamiliar Adaptation enervation High (unrealistic) expectations of new culture. Charmed with newness “ Tourist” consciousness
  • 8. Adjustment to Life Abroad with Intercultural Training Adjustment Response Departure Month 1 Months 5 and 6 + Months 2 - 4 Intercultural training shortens adjustment curve, producing immediate, measurable performance, maximizing global investment sooner.
  • 9. Why Cross-Cultural Training?
    • The Solution:
    • Cultural Training Provides - International managers with the critical information about how to deal with cultural differences enabling them to manage these gaps to their advantage
    • Cultural Training Retains Your Global Talent - empowering your organization to achieve its global goals
    • Cultural Training Costs Less Than 1% - of the total cost your company is already spending on the average international assignment and can greatly improve your ROI
  • 10. Why Cross-Cultural Training? “ BLACK-OUTS” = early return “ BROWN-OUTS” = stay, but less than effective “ GET-OUTS” = repatriate failure
  • 11.
    • Directed and led by recognized leader and founder of field
    • Over 20 Years Cross-cultural Training Experience:
      • Core competency is only Intercultural training & consulting
    • Not just cross-cultural training:
      • Premier, future - oriented ‘Global Effectiveness’ Training
    • Unmatched worldwide resources & depth
      • Original 100+ worldwide trainer & resource network
      • DFA certification process, Dean Foster wrote books
      • “ CULTURE COMPASS” online software
    • Full assignment assessment & support:
      • Trainer E-support - On-line/on-site assessment & evaluation : SRI
    • “ Five Point” Global Support Training
    • Relocation and Global Business Curriculum & Consulting
    • Customization inherent to every program
    • Independent, uncompromising client-focus
    About DFA: From the Founding…To the Future…
  • 12. Criteria for Effective Intercultural Training
    • All Programs Must:
      • Provide “deep” cultural awareness
      • Be driven by adjustment and adaptation concerns
      • Be designed to meet the needs of all stakeholders
      • Focus on relevant, up-to-date information
      • Employ adult-learner methodologies
      • Be an integral component of organizational global strategy, and provide multicultural global skills
      • Be global, application, theory, design, philosophy, going beyond traditional cross-cultural theory to global effectiveness training .
  • 13. The Dean Foster Associates Cross-Cultural Trainer Is . . .
    • A DFA Professional Cross-Culturalist
      • International Corporate Training Professional
      • Advanced Degrees in Cross-Cultural related Studies
      • Significantly experienced in living and working abroad
      • Selected, Trained & DFA-Certified
      • Deliver in local language and English
    • Assisted by a Country Resource Professional
      • Lived or Worked in-country/in-industry within the last year
      • Mirror transferee’s issues
  • 14. Roadmap for Developing Organizational Cultural Competency Executives Managers International HR Support Staff International Candidate Pool Awareness Skills Strategy Culture Compass Raising Global Awareness Doing Business With... (country/region specific) Negotiating With... (country/region specific) Cross-Border Joint Ventures & Strategic Alliances Develop/Implement IHR Strategy Culture Compass Business Across Borders Doing Business With... (country/region specific) Building Bridges (multi-national teams) Building Global Teams International Presentation Skills Culture Compass Communicating Across Cultures Communicating With... (country/region specific) Building Global Teams Hosting International Visitors Culture Compass Going Global Living & Working In... (country/region specific) Culture Compass Going Global Living & Working In... (country/region specific) International Candidate Assessments
  • 15. BUILDING KNOWLEDGE: GLOBAL EFFECTIVENESS TRAINING
    • Relocation Orientations (Living and Working In…)
      • Expatriation - Pre-Departure
      • Impatriation - Post-Arrival
      • Repatriation - Pre/Post-Return
    • Global Skills Programs (Business Seminars)
      • Doing Business With… (country/region specific)
      • Building Bridges (multi-national teams)
      • Going Global (for IHR & international candidate pool)
      • Negotiating With…(for executives)
      • Business Across Borders (for managers)
      • Communicating Across Cultures (for staff)
  • 16. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
    • More than 100 DFA-Trained and Certified Instructors around the world
    • Thousands of local on-site resources
    Worldwide Training Locations (means localized resources & cost savings)
  • 17. DFA Continuous Distance Support Services
    • Full-Assignment Trainer-based e-support
    • On-site worldwide trainer intervention support
    • Pre-program assessment tools:
    • - On-line/on-site relocation assessment tool
    • - On-line/on-site business adjustment tool
    • DFA “CULTURE COMPASS” tool
    • - Online/onsite “GLASS” organizational globalization assessment tool
    • Post-Program materials support
  • 18. INITIATION OR QUERY… 1. Contact DFA 770-366-6736 [email_address] 2. We consult with you & client, and send you: - course overview - questionnaire - initiation form 3. We contact assignees, arrange logistics, copy you on relevant details 4. We deliver program, copy you on all feedback 5. We invoice you / you invoice client