Gain and Maintain Control of your IT Estate
Software license and maintenance fees are a major
expense for organizations, t...
Service Components Inventory Compliance Optimization
1. Discovery and Inventory
Deployment of Flexera Inventory Agent (whe...
4. Software Asset Management  License Optimization
Ability to View Software Evidence Discovered via Inventory
Ability to V...
Flexera Software LLC
(Global Headquarters):
+1 800-809-5659
United Kingdom (Europe,
Middle East Headquarters):
+44 870-871...
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Software License Optimization Managed Services


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Software License Optimization Managed Services

  1. 1. Gain and Maintain Control of your IT Estate Software license and maintenance fees are a major expense for organizations, typically representing 20-30% of total IT spend. While many enterprises understand that effective management of their software estate can result in significant benefits, they may not have the internal resources or licensing expertise to effectively manage the processes. As a result, enterprises often end up overpaying for software and risk unbudgeted true-up expenses during vendor license audits. The management of an IT estate is getting significantly more complex with multiple devices (BYOD), cloud based computing, and ever changing and increasingly complex licensing rules created by software vendors to keep pace with technology and safeguard licensing income. Many organizations are now looking to engage outside resources and expertise at a more strategic level as a trusted partner and advisor to help them avoid the pitfalls around software license compliance, better utilize their IT assets and reduce ongoing costs for software. Managed Services Objectives Flexera Software License Optimization Managed Services are provided at three different levels depending on the needs of the organization. These Managed Services have the following primary objectives, based on the service level being delivered: • Inventory Service – this is an entry-level basic managed service that provides organizations with visibility and control of hardware assets and software installs across the customer’s IT environment. • Compliance Service – includes the Inventory Service component plus the general management of commercial software products with more than 10 installs. The objective is a License Compliance Position based on ‘purchased versus installed’ license reconciliation. • Optimization Service – includes Inventory Service and Compliance Service components plus software license optimization for key vendors such as Microsoft, Adobe, IBM, Oracle, SAP and Symantec. The objective is an Optimized License Position for specified vendors taking into account software product use rights to minimize license consumption and reduce ongoing costs for software. Managed Services Delivery Approach Flexera Software and its partners offer Managed Services based on our market leading Software License Optimization technology—FlexNet Manager Suite for Enterprises. The Suite can be deployed via ‘on-premises’, ‘hosted’ or ‘on-demand’—Software as a Service (SaaS) delivery models. The foundation of FlexNet Manager Suite is FlexNet Manager Platform which provides extensive hardware and software asset management (HAM and SAM) capabilities for managing desktop, laptop and server hardware, and software from more than 14,000 vendors. DATASHEET Software License Optimization Managed Services Benefits to Your Organization: • Facilitate successful implementation and increase longer term Software Asset Management (SAM) program value realization • Leverage Flexera Software license management expertise; reduce requirement for employing and training personnel to maintain this expertise in-house • Decrease the ongoing cost of software; avoid over-buying software • Reduce the cost and risk of software vendor audits
  2. 2. Service Components Inventory Compliance Optimization 1. Discovery and Inventory Deployment of Flexera Inventory Agent (where required) Connection to External Inventory Sources - includes the creation of up to four new adaptors Inventory Collection of Laptops, Desktops and Servers - includes Windows, UNIX, Linux, HP-UX, and Mac devices Discovery of Oracle Servers and Databases Discovery of VMware Virtual Environments 2. Hardware Asset Management Management of Hardware Assets at a Global Level* Asset Lifecycle Management* (Installed, retired, in storage, etc.) Management of Hardware Assets to a Group Level* (May include geographies, departments or legal entities) 3. Technical Infrastructure Management Inventory Data Validation Optimized License Position Stock Keeping Unit (SKU) Library Product Use Rights Library FlexNet Manager Suite Optimization Solutions FlexNet Manager Platform Application Recognition Library Hardware Inventory Software Inventory Application Usage Entitlement DataInventory Data Purchase Orders Contracts License Position Figure 1: Flexera Software consultants leverage FlexNet Manager Suite to generate a license position The Software License Optimization Managed Services are delivered as follows: FlexNet Manager Suite license optimization solutions—FlexNet Manager for Adobe, FlexNet Manager for IBM, FlexNet Manager for Microsoft, FlexNet Manager for Oracle, FlexNet Manager for SAP Applications, FlexNet Manager for Symantec, and FlexNet Manager for Engineering Applications—enable multiple software license management and contract optimization strategies that save time, help ensure continuous license compliance and reduce costs for software.
  3. 3. 4. Software Asset Management License Optimization Ability to View Software Evidence Discovered via Inventory Ability to View Applications Recognized within ARL (including freeware) Identification of Application ‘Type’ for ARL Apps (i.e. commercial, freeware, component) Review of Non Recognized Software Evidence* Application Recognition Library Service for Commercial Applications* with 25 installs not already in ARL Application Recognition Library Service for Key Custom Applications* (where those products/titles have been identified in advance) Discovery of Virtualized Software Consumption (covers software products used in VMware environments) Creation of Adaptors to Import Business Data* - up to six ‘business importers’ Creation of Licenses with Appropriate Metric – (includes device, user, processor, etc.) Linking of Purchase Orders to Licenses Validation of Purchase Data - for data anomalies and any non-software purchases Management of Licenses at a 'Global Level' - tracked at an enterprise level Management of Licenses to a 'Group' Level Linking of Product Use Rights to Licenses - includes multi-use rights, upgrade and downgrade rights, portable use rights, virtual use rights, and more Linking of Contracts to Licenses* Management of Development Environments - for optimal license mapping License Advisory Services - general advisory or up to 5 days per year per vendor (up to 2 vendors) Management of Software in Citrix Environment Management of Virtualized Software Licenses * Requires On-Premises or Hosted delivery model for FlexNet Manager Suite.
  4. 4. Flexera Software LLC (Global Headquarters): +1 800-809-5659 United Kingdom (Europe, Middle East Headquarters): +44 870-871-1111 +44 870-873-6300 Australia (Asia, Pacific Headquarters): +61 3-9895-2000 Beijing, China: +86 10-6510-1566 For more office locations visit: Copyright © 2013 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. FMS_DS_Managed-Services_Sept13 Managed Services Deliverables Inventory Compliance Optimization 1. Hardware Asset Reporting Registration of ‘New’ Hardware Assets Monthly ‘Missing Computers’ Report 2. Software Asset Reporting Monthly Report of all ‘Commercial’ Software Discovered via ARL with more than 10 installs Monthly License Consumption and Compliance Reports Monthly Report of Unlicensed Applications Monthly Optimization Reporting 3. Other Daily System Monitoring Daily Technical Incident Notifications Monthly Health Check Adaptor Maintenance and Updates Annual FNMP System Upgrade (On-Premises delivery model) Managed Services Timeline Managed services will be provided for the term of the contract, which usually will run concurrently with the license subscription for the FlexNet Manager Suite On-Demand technology platform. Those subscriptions can be 1, 3 or 5 year terms. About Flexera Software Flexera Software is the leading provider of strategic solutions for Application Usage Management; solutions delivering continuous license compliance, optimized usage and maximized value to application producers and enterprises. Flexera Software is trusted by more than 80,000 customers that depend on our comprehensive solutions-from installation and licensing, entitlement and compliance management to application readiness and software license optimization- to strategically manage application usage and achieve breakthrough results realized only through the systems-level approach we provide. For more information, please go to: