FlexNet Manager Suite Global Security Company Success Story


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Flexera Software FlexNet Manager Suite Global Security Company Success Story

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FlexNet Manager Suite Global Security Company Success Story

  1. 1. Success Story:Global Security CompanyCustomer Profile: A Fortune 500 global security company from the United States. “If your company has not been managing andChallenge: The customer centralized IT in 2009, integrating IT services for all optimizing software licenses—it is missing out on abusiness sectors into one IT organization. Prior to this time, the company had disparate huge opportunity to save money and manage risk.IT asset management (ITAM) and wanted to streamline for process efficiency and cost We’re just scratching the surface, but the paybacksavings. Challenges included inconsistent hardware/software management, inability to has been almost instantaneous. Without facts andfully leverage IT procurement and decentralized software contract management limitingthe company’s ability to negotiate favorable terms. data, you cannot make informed decisions.”Solution: The company selected FlexNet Manager Suite for Enterprises as themanagement tool underpinning its ITAM and license optimization processes, providing Director of IT Asset Managementcontinuous license compliance and optimized spend management from the desktop Global Security Companyto the datacenter. Their initial focus was optimization of SAP licensing using FlexNetManager for SAP Business Suite. Implementations of the FlexNet Manager Platform,and FlexNet Manager for Engineering Applications are also underway.Benefits: With FlexNet Manager for SAP Business Suite, the company hasdocumented usage of SAP software licenses for each user and discovered that20% of its SAP licenses were unused. This allowed the company to avoid new SAPlicense purchases, saving approximately $1 million. The company is now streamliningpurchasing and leveraging the information provided by FlexNet Manager Suite tonegotiate more favorable software license contracts for SAP, Microsoft and othersoftware vendors.Managing hardware and software from Flexera Software, to address the need The primary objective of the customer’sassets collectively across all of the for data collection, analysis and optimized ITAM investment was to provide enterprise-customer’s business segments represented management of software assets across class asset management to improvea large opportunity for cost savings the enterprise. bottom-line results. The Director of IT Assetand risk mitigation. The company had Management was hired to fill the newdiluted its negotiation power due to its Flexera Software Enterprise License position in 2009 and was tasked withdecentralized, business sector silo’ed Optimization (ELO) Maturity Model right sizing all IT assets in the company’sapproach to software asset management portfolio. The director quickly pulled • Level 1—“Installed”: Identify existing (SAM). No single business segment had together a plan that would capture new hardware and software.adequate data to effectively negotiate asset information at purchase time,software license terms or withstand the • Level 2—“Managed”: Reconcile refreshing all data over its 3 to 5 yearscrutiny of an audit, thereby exposing purchased versus installed licenses at refresh rate and focusing foremost onthe customer to both compliance risk a point-in-time. accuracy. The customer was at Level 1and exorbitant software license costs. • evel 3—“Continuously Compliant”: L or Level 2 (Installed/Managed) inThe company recognized the need to Automated purchased versus Flexera Software’s Enterprise Licensemature its ITAM operation in order to installed reconciliation and Optimization Maturity Model—withstreamline operations and gain control contract management for just the ability to identify hardwareof its software estate to reduce ongoing continuous license compliance. and software assets for most vendors,software expense. and the ability to create ad hoc license • evel 4—“Optimized”: Entitlement L reconciliation reports for others.The customer took proactive steps at the based license managementadvice of its newly-hired CIO and created to optimize software usage Corporate expectations evolveda new management position entitled and spend. and a year or so into the company’sDirector of IT Asset Management. This implementation, the customer decided itrole would be responsible for developing The Maturity Model describes levels wanted to use internal chargeback for ITa plan, staffing, defining processes— of software asset management and license services as well. This function would addmaturing and centralizing IT Asset optimization maturity and can be used complexity and additional process steps.Management (ITAM). Planning activities to help organizations assess current state Successful implementation of chargeback,resulted in approval for hiring new staff and make plans for improvement. The automated license reconciliation andmembers, review of existing management highest level of maturity—Optimized— license type optimization, along with othertoolsets and ultimately the selection of equates to highest and fastest return software asset management and licenseFlexNet Manager Suite for Enterprises, on investment. optimization capabilities would move Continue
  2. 2. the company from Level 1-2(Installed/ Multi Client 2,060 CB, 0 Multi ClientManaged) to Level 4 (Optimized) of the Test 39 CB, 143 Before Consolidation Test 8 After ConsolidationEnterprise License Optimization Maturity ¢ Multi Client ¢ Multi Client 4,195Model; an optimized environment. Still, ¢ Professional ¢ Professional Employeethe chargeback mechanism depends on Professional Limited Self-Service 2,776 Limited ¢ 10,285 ¢accurate data to ensure business units Employee 6,834 Professional Professional Self-Serviceand departments are charged properly. 17,412 Limited Professional ¢ CAT ¢ CATChargeback initially focused on PCs and 4,682 ¢ Developer CAT 16,313 ¢ Developerservers and later will include additional ¢ Employee ¢ Employeeasset categories including software. 2,211 Self-Service Self-Service Developer 0 ¢ Test ¢ TestThe Customer’s Selection of FlexNetManager Suite for Enterprises Figure One: FlexNet Manager for SAP Business Suite SAP License ConsolidationThe customer evaluated their existingasset management tools and concluded The charts in Figure 1 show how the substantial license compliance liabilitythey were not robust enough to accomplish customer was able to restructure its SAP with this vendor. Once FlexNetmany goals of its ITAM initiative, licenses based on the SAP usage analysis Manager Platform was installed,particularly for SAM and license provided by FlexNet Manager for SAP the same data was analyzed andoptimization. The latter requires the Business Suite. The required number of once again a risk assessment wasability to not only track usage of key Professional user, Limited Professional performed. FlexNet Manager Platformapplications such as SAP, but also user and Employee Self Service user provided more accurate analysis ofstreamline the process of reconciling licenses all declined significantly, while the software inventory data whichlicenses purchased versus installed the least expensive category—CAT (time showed a license liability that wassoftware, and apply the correct license card users) increased. reduced by about 75%, as comparedentitlements contained in the complex to their existing tool, saving theand dense software license agreements A successful trial gave the customer the company more than $400,000. Thein order to reduce consumption. confidence to move ahead with an initial IT director explained that “Flexera purchase of FlexNet Manager for SAP Software, through its ApplicationMoving ahead, the company utilized Business Suite for 40,000 SAP users. Recognition Library, was able to showanalyst reports and market information This has since been expanded to 55,000 that many devices did not actuallyin search of viable SAM and license SAP users. In addition, the company have software installations for thisoptimization solutions. Flexera Software purchased FlexNet Manager Platform for vendor’s products.”was among the finalists after the company 77,000 desktops, laptops and servers,ruled out large suite products and several • icense Repository for Entitlements L and FlexNet Manager for EngineeringSAM point tool vendors. During its search, and Contracts: Previously, the Applications for 25,000 engineeringthe customer used SAP software as a customer didn’t have a central tool users; all representing a substantialtest case and had excellent results with repository for software license investment in the SAM and licenseFlexNet Manager for SAP Business Suite. entitlements and contracts. Now optimization program. The implementation the FlexNet Manager Platform is the of FlexNet Manager for SAP BusinessThe customer, like many large enterprises central repository and so far they Suite alone has enabled the customer totoday, did not have good inventory or have captured the entitlement data move from Level 2 (Managed) to Level 4usage tracking, and in order to “get the for about 60% of their software (Optimized) in the ELO Maturity Model spend. With this entitlement datajob done,” it bought SAP licenses without for its SAP software – achieving a fullyfully validating the need. The company and accurate inventory data, optimized position that will ensure theregularly thought that it needed more SAP Flexera Software’s solution can company only buys what it needs, andlicenses. Using FlexNet Manager for SAP report an accurate and optimized uses what it owns.Business Suite, the customer was able license position. This has greatlyto demonstrate that, in fact, many SAP reduced the company’s license Quantifying the Value of FlexNetlicenses had been assigned but were not liability risk going forward. Manager Suiteactively being used. The findings of this The customer has benefited from its • Microsoft true-up: The customer’s analysis revealed that 20% of all SAP deployment of FlexNet Manager Suite knowledge of its Microsoft softwarelicenses were unused or “shelfware.” This solutions in a number of ways. Benefits deployment and use is now vastlyinformation was now visible because of in the areas of risk management and superior to what it had beforethe product’s ability to track, analyze and expense control are most dominant. implementing the Flexera Softwarereport on SAP application usage and FlexNet Manager for Microsoftautomatically recommend the optimal • isk Mitigation: The customer faced R solution (part of the FlexNet Managerlicense type for each user. an external license audit for client side Suite). With its ability to manage “off- (i.e. desktop) software and gathered network” machines, FlexNet ManagerThe IT director stated that “The Flexera all of its software installation andFlexera Software LLC Schaumburg United Kingdom (Europe, Australia (Asia, Platform, allows theoffice locations visit: For more customer to track1000 East Woodfield Road, optimization solutionSoftware SAP license entitlement data using its existing www.flexerasoftware.com (Global Headquarters): Middle East Headquarters): everything in one place, versus having Pacific Headquarters):Suite 400 fast, real results and the tool didprovided +1 800-809-5659 asset management tools. The tool 3-9895-2000 to use multiple resources. +44 870-871-1111 +61Schaumburg, IL 60173 USAwhat they said it would do.” reported that the company had a +44 870-873-6300 ContinueCopyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. FMS_CS_Global-Security_Jun12
  3. 3. And since they are able to see The implementation of Flexera Software’s internal billing data, supporting internal everything on the inventoried Enterprise License Optimization solution and external audits and review/sign-off machines, they are able to do has significantly contributed to the ITAM on all IT asset contracts. their cleanup/uninstalls properly, team saving more than $10 million per which reduces license liability. The year for two years running. The customer’s IT function is maturing FlexNet Manager for Microsoft with an “all business” approach. It has Product Use Rights Library has FlexNet Manager Suite has enabled successfully advanced from Level 2 enabled the company to reduce the customer to optimize and reduce (Managed) to Level 4 (Optimized) in the license consumption for Microsoft software purchases of new licenses and Enterprise License Optimization Maturity products by leveraging their license ongoing maintenance with a high degree Model for selected software assets and entitlements, and has helped them of accuracy, positively impacting the vendors, at a very rapid pace. Its objectives effectively manage MSDN licenses. company’s software budget. This has are to build a well-managed, efficient asset Consequently, its recent annual true- provided a very quick return on its initial lifecycle management process to ensure up resulted in not only a significant capital outlay. The customer expects license compliance, improve utilization reduction in the staff preparation time, savings and license compliance risk and reduce both cost and risk for hardware but also a reduction in license true- mitigation benefits to increase and software assets. The company has up liability from about $5 million to substantially as the company expands taken a professional, methodical approach around $300,000. the software asset management and to establishing its SAM and license license optimization process across optimization program and is improving • oftware Purchase Avoidance: S all its major software vendors. the company’s bottom-line as a result. One of the strongest values of FlexNet Manager Suite is the Moving Ahead with Full Deployment About Flexera Software savings that will result from The customer has ambitious plans as the Flexera Software is the leading provider purchasing only licenses that IT asset management team readies for full of strategic solutions for Application are needed for the organization. SAM and license optimization deployment, Usage Management; solutions delivering The customer experienced seeking in excess of $12 million in hard continuous compliance, optimized usage demonstrable savings with SAP by savings. The expansion of the FlexNet and maximized value to application identifying unused licenses and by Manager Suite footprint will be used to producers and their customers. Flexera restructuring its SAP license types in accomplish this goal. There are currently Software is trusted by more than line with actual usage, resulting in more than 2000 software titles in use. 80,000 customers that depend on our cost savings of $1 million. Going The team will be collecting more facts and comprehensive solutions - from installation forward, they will be able to more data to achieve savings on any and and licensing, entitlement and compliance right-size their SAP estate using the all unnecessary software license purchases. management to application readiness information provided by FlexNet Some of the targeted applications include and enterprise license optimization - to Manager for SAP Business Suite. products from Microsoft, Adobe, Oracle, strategically manage application usage SAP as well as engineering applications. and achieve breakthrough results realizedThe company also owned 2200 licenses only through the systems-level approachfor another software product—SnagIt. They Moving forward, the process will be we provide. For more information, pleasegot user requests for 6,000 copies of this to collect the physical, financial and go to: www.flexerasoftware.comapplication to be migrated to Windows contractual data needed to manage7. But after performing a usage analysis a broader set of assets and providewith FlexNet Manager Platform, it was reports to internal departments whodetermined that only 500 people actually are the customers. Core componentsused this software, eliminating the need to of the process involve capturing data,purchase up to 3800 additional licenses, validating entitlements, optimizing licensecorresponding to a cost avoidance savings purchases and allocations, providingof about $40,000.Flexera Software LLC Schaumburg United Kingdom (Europe, Australia (Asia, For more office locations visit:1000 East Woodfield Road, (Global Headquarters): Middle East Headquarters): Pacific Headquarters): www.flexerasoftware.comSuite 400 +1 800-809-5659 +44 870-871-1111 +61 3-9895-2000Schaumburg, IL 60173 USA +44 870-873-6300Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. FMS_CS_Global-Security_Jun12