Transcript of "Helping You Leverage On-Demand Service"
W H I T E PA P E R Helping You Leverage On-Demand Service
Helping You LeverageOn-Demand ServiceOverview • System Architecture – powerful hardware for top performanceFlexera Software, is the leading provider of electronic software and reliability from Sun®, Dell™, Citrix®, IBM®, and Juniperdelivery and management (ESDM) solutions for software Networksproducers and intelligent device manufacturers worldwide. • Disaster Recovery – enterprise tape backup, offsite archiveFlexera Software’s FlexNet® Producer Suite on-demand service and a recovery data center mitigate devastating riskshas a proven record of helping technology companies reduce • Customer Support – 24/7/365 customer support is providedcustomer support and operational expenses, accelerate delivery to respond to customer needsfor revenue recognition purposes, and create closer, moreprofitable relationships with their customers. The following provides detailed information on each of these elements of the Flexera Software data center architecture.Flexera Software’s core offering, FlexNet Producer Suite on-demand service, is a web-based delivery and support solution Data Center Facilitiesthat enables technology companies to easily deliver, track and The FlexNet Producer Suite on-demand data center facilitiesmanage the software, licenses and other digital content they reflect Flexera Software’s commitment to the strongest possibledistribute to their customers around the world. The on-demand foundation for long-term sustained growth. This “best of breed”service can be rapidly implemented and seamlessly integrated strategy ensures that our facilities offer:with any software company’s website, satisfying the increasingdemand for electronic delivery of applications and updates • Robust power infrastructure with the highest level ofto optimize the software fulfillment and management process. reliabilityFlexera Software’s on-demand service powers business-to- • State-of-the-art heating / ventilation / air conditioningbusiness technology providers, including: EMC, Sybase, Borland, systemAutodesk and RSA. • Cutting-edge fire detection and suppression systems • Structural integrity that meets or exceeds seismic designFlexera Software recognizes that a secure data center requirements of local building codes for lateral design forcesarchitecture is the foundation of our on-demand service and • Physical security: On-site security 24/7/365, biometricof paramount importance to technology companies and their systems, CCTV digital camera coveragecustomers, and for our own operations. The Flexera SoftwareData Center represents an investment of millions of dollars and Flexera Software is committed to using the best resourcesmore than 10 years of dedicated development to meet the available for every aspect of its data center facilities. For thisdemanding and continually evolving needs of the enterprise. reason, we chose SAVVIS to provide the physical environment for FlexeraEach of the following features of the Flexera Software data Software’s primary datacenter, located in Silicon Valley. SAVVIScenter architecture design is continually being refined: was selected because of its strong commitment to physical security and overall operational experience. • Data Center Facilities – physical security, cooling and power are provided by SAVVIS Communications Corporation. This co-location center is housed in a custom-designed building • Network Architecture – our high-capacity best-of-breed with raised floors, advanced cooling systems, and seismically- network is connected to multiple Internet providers for fast, braced racks. This facility offers the widest range of physical worldwide connectivity security features, including advanced smoke detection and fire suppression systems, motion sensors, 24/7/365 secured access,2 Flexera Software: FlexNet Producer Suite White Paper Series
Helping You Leverage On-Demand Servicevideo camera surveillance and security breach alarms. It also System Architecturemaintains a sophisticated multi-layer power generation system Flexera Software’s careful attention to the network architecturein the event of a long-term power outage. Flexera Software’s design for performance, scalability, and availability also appliesrecovery data center, located in Sacramento, California, is to the system architecture design. Flexera Software uses best-in-constructed to support Flexera Software on-demand service in class systems from manufacturers such as Dell, Sun, and IBM.the event of a disaster at the primary Silicon Valley data center.The primary purpose of this site is to guarantee that critical The FlexNet Producer Suite on-demand web, application, andservices can be restored in the event of a sustained outage database server systems are configured for redundancy and hot-caused by a disaster. swap replacement of components. These server class machines have multiple power supplies, multiple network interface cards,Network Architecture hardware mirroring of boot drives, and RAID configurations forFlexera Software’s high performance network infrastructure database server storage. The on-demand web server farms consistprovides fast, secure and reliable delivery of your products of multiple web and application servers and allow for systemsaround the globe. redundancy, load balancing and easy scalability.All network equipment (routers, switches, firewalls and load Flexera Software selected the IBM Informix database products,balancing devices) have been implemented in a redundant and matched those products to specific requirements within theconfiguration. Each implementation has a failover connection architecture. For example: two transaction database servers runto a secondary device of equivalent performance. This Informix, performing real-time replication of all transactions; twoarchitecture ensures continuous availability from port, power, or separate ESD (electronic software delivery) database servers alsofull device failure. run Informix. Both perform real-time replication of all software images.Internet-facing network connections utilize the BGP routingprotocol over redundant border routers to guarantee availability Should a catastrophic failure of a web server render it unusable,and the best path to Flexera Software customers. the Citrix Netscaler load balancing appliances will remove the webserver from the farm and will prevent new customer sessionsFlexera Software employs the following top two Internet service from being sent to that server.providers: Monitoring and SupportAboveNet – The AboveNet fiber optic network provides metro Flexera Software is committed to the highest levels of availabilityaccess, long haul services, and IP transit (Tier I IP provider) to and performance. Flexera Software’s highly-skilled supportthe major business centers in the U.S. and London. AboveNet’s engineers monitor bandwidth, availability, and capacity ofportfolio of managed services solutions enable enterprise servers. FlexNet Producer Suite On Demand’s performancecustomers to rise above legacy networks to create truly routinely exceeds 99.9% monthly system uptime.customized door-to-door optic networks. AboveNet enables real-time information exchange wherever and whenever it’s needed. Systems Management Whenever Flexera Software adds resources to the existingSAVVIS Communications Corporation – The SAVVIS network servers, the Citrix Netscaler administratively removes a serverconsists of a global backbone, a high performance network from receiving new connections and waits for all customerarchitecture with industry-leading public and private interconnect sessions to complete. When the session is complete, FlexNetarrangements. The SAVVIS backbone links strategically-located Producer Suite on-demand managers perform any neededSAVVIS Internet data center LANS with fiber paths from multiple upgrades, bring the server back up for testing and introduce itvendors, ranging in speed from OC-3c(155Mbps) to O-12c back into the farm without interfering with service availability.(622Mbps). This “mesh “configuration eliminates single point-to-point fiberlink failures, ensures redundancy, and allows Disaster Recoveryuninterrupted flow of data across the network. Flexera Software’s Flexera Software takes precautions to anticipate and to preventISP connections are split between two border routers so that the a catastrophic problem from completely disrupting data centerfailure of one still provides connectivity through the other and operations. Should a natural disaster or other catastrophe renderthe connected ISPs (see diagram). After passing through one the on-demand service primary data center inaccessible, Flexeraof the two border routers, traffic moves to the core switching Software will activate the recovery plans for the Sacramentoarchitecture, which provides the DMZ and connection to Flexera recovery data center. In addition to this secondary data center,Software’s redundant firewall architecture. From there, traffic Flexera Software protects critical information resources throughcontinues through the core switching architecture onto redundant regular tape backups and the vaulting of duplicates at a secureload balancers. All traffic for specific services (HTTP, HTTPS and off-site tape storage facility.FTP), on Flexera Software’s server farm is load balanced. Eachserver in the farm has physically separate Ethernet adaptersto the core switching architecture for redundancy in case of anetwork interface card or core switch failure.Flexera Software: FlexNet Producer Suite White Paper Series 3
Helping You Leverage On-Demand Service Internet Current Internet Service Providers Flexera Software continually monitors and evaluates service AboveNet SAVVIS SBC providers and emerging network technologies in order to retain the best level of service. BGP AboveNet: • Network spans more than 2,000 points of presence in West Coast Secure North America, Europe, and the Pacific Central US Rim. Hosting Facility • Private Network Access Points that Bypass Public Exchange Hosting Facility • Intelligent Route Management Technology SAVVIS: • Backbone with high performance network architecture • Public and private inter-connect arrangements SAVVIS SBC Web Server Applications Server Server Farm Flexera Software’s Data Center ArchitectureFlexera Software uses industry-leading backup software from Continuous access to information assets and software deliveryVeritas and tape libraries from StorageTek. This data protection and management services – with limited downtime or servicesolution for UNIX and NT environments provides fast, reliable interruptions – is a critical business requirement for technologydata-center strength backup and recovery. It also automates the companies. Flexera Software makes every effort to providemanagement of offsite media. It handles the ejection of duplicate technology companies and their customers with the bestbackup tape media to be sent to the vault and the injection of datacenter architecture possible, to ensure their business“expired” media to be brought back from the vault for reuse. needs are met – today and in the future. For far less than the cost to build and maintain a basic in-house ESDM system,Duplicate backup tape storage is at a secure, offsite vault facility technology companies, and their customers and partners,located outside of Silicon Valley. Tape transportation and can benefit from the advantages of the Flexera Software on-vaulting are provided by a leading, nationally-known service demand scalable architecture, robust digital delivery, releaseprovider to assure the security and privacy of the data being management capabilities, automated export compliance, andtransported and stored. other continually enhanced functionality, to deliver and manage critical services and intellectual property.Customer SupportFlexera Software provides 24/7/365 support to its customers. About Flexera SoftwareDuring normal customer service business hours, experienced Flexera Software is the leading provider of strategic solutionspersonnel are immediately available to assist customers who for Application Usage Management; solutions deliveringcall the on-demand service support center. During non-business continuous compliance, optimized usage and maximized valuehours, callback service is available from on-call support experts to application producers and their customers. Flexera Softwareto assist customers. is trusted by more than 80,000 customers that depend on our comprehensive solutions- from installation and licensing,A Foundation for the Future entitlement and compliance management to applicationFlexera Software architects designed an infrastructure to support readiness and enterprise license optimization - to strategicallythe rigorous standards and growing demands of technology manage application usage and achieve breakthrough resultscompanies’ ESDM service needs. Flexera Software offers a realized only through the systems-level approach we provide. Forsystem that scales for enterprise digital delivery, entitlement more information, please go to: www.flexerasoftware.commanagement and customer volumes, and that offers the highestlevels of availability, physical security, and performance.4 Flexera Software: FlexNet Producer Suite White Paper Series