App Portal Avnet, Inc. Success Story


Published on

Flexera Software App Portal Avnet, Inc. Success Story

Published in: Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

App Portal Avnet, Inc. Success Story

  1. 1. Success Story:Avnet, Inc.Customer Profile: A Fortune 500 company and one of the largest distributors of “It’s saving us valuable time. We have significantlyelectronic components, computer products and embedded technology serving customersin more than 70 countries worldwide. reduced desktop visits for software installations andChallenge: One-off software requests for thousands of Avnet employees were we no longer have to spend time sending CDs. Byconsuming valuable time for employees and support people. Employees filled out increasing the efficiency around this process ourrequest forms and waited up to two days until the request was processed, approved and team has more time to focus on our other strategicassigned to a support person. Support people installed applications remotely, preparedand sent CDs and some installations required in-person visits to the requester’s office. software initiatives.”This inefficient, manual process was hampering productivity and driving up IT costs.Solution: With Flexera Software App Portal (formerly SCCM Expert Self Service),enables the IT staff to streamlined and automate the process of requesting desktop Mary McDonaldapplications, approving requests and delivering applications to user desktops. Instead of Desktop Services Supervisorworking with cumbersome forms, employees browse an online app store and select the Avnet, Inc.applications they need. App Portal kicks off automated workflow that obtains requiredapprovals and hands off the request to Microsoft System Center Configuration Managerfor installation.Benefits: With App Portal, IT has reduced wait-times for application delivery fromdays to minutes. The technical staff no longer spends time on repetitive installation tasksallowing more time to work on strategic initiatives. App Portal enabled IT to also helpfulfill the corporate mandate to empower employees with self-service tools. burdensome manual efforts that had a significant amount of time spent on hampered IT productivity. individual installations. Using Flexera Software App Portal, “We wanted to be more efficient, andChances are the computer you’re using IT created an online app store where increase the satisfaction levels of ourright now contains a component from employees shop for applications in much users,” says Trevor Jones, IT managerAvnet, Inc. Avnet is one of the largest the same way consumers shop online for at Avnet. “We also wanted to increasedistributors of electronic components, music, books, games and software. The our use of self-service tools as part of aenterprise computer products and result is higher productivity not only for strategic mandate to empower employees.embedded subsystems in the world. The computer users but also for the IT staff. We decided that a self-service solution forcompany employs more than 12,000 ordering desktop applications could helppeople in locations around the globe. Struggling with Manual Processes us meet both objectives.” In the past, Avnet employees requestedTeamwork and innovation are two desktop applications by filling out a Finding the Right Solutionimportant core values that help drive form and submitting it to IT. IT would The IT team evaluated several alternativessuccess for this industry leader. The then assign the request to a support for automating desktop applicationcompany culture fosters a spirit of person who would prepare and load the delivery. After looking at the industry’scooperation, and employees work application onto the requester’s computer leading shopping cart solutions, the teamtogether to ensure that everyone has the — typically remotely, but sometimes in determined that that Flexera Softwareresources and support required to meet person. In some cases, the support person App Portal provided the best value.customer needs. Senior management also prepared and sent installation CDs toencourages people to uncover new ideas the requester. “App Portal had more features than theand creative ways to improve processes. competitive offerings,” recalls Adrian It took time for requests to make their way Greteman, enterprise system administratorThe IT staff takes these core values through the approval and fulfillment cycle. at Avnet. “That was an important factorseriously. IT provides computing resources Meanwhile users had to wait several days in our decision. But we also wanted to beand support to Avnet employees to help to get the applications they needed. able to conduct approvals using Activethem work efficiently and effectively. IT Directory properties. App Portal was therecently took a major step in simplifying As for IT, staff members recognized only solution that offered Active Directoryaccess to desktop applications, making that while it didn’t take a lot of time integration as a built-in capability.”it easier for employees to get the to handle a single request, the largeapplications they need and eliminating number of requests was translating into >> Continue
  2. 2. Tight integration with Microsoft System Technical people are also benefiting. applications people can order andCenter Configuration Manager was “It’s saving us valuable time,” says Mary what kind of approvals are requiredalso an important factor in the decision. McDonald, desktop services supervisor • utting support costs by replacing CAccording to Jones, the developers of at Avnet. “We have significantly reduced manual application preparationApp Portal are well-connected in the desktop visits for software installations and delivery efforts with anConfiguration Manager community. and we no longer have to spend time automated process“They stay on top of industry discussion sending CDs. By increasing the efficiencyand we know the products we receive around this process our team has more • aining visibility into the software Gfrom them reflect industry best practices time to focus on our other strategic request process and software licenseand direction,” he said. software initiatives.” utilization to improve decision making • omplying with the strategic mandate CSaving Time and Money Delivering Strategic Value to empower employees with self-Avnet reports that App Portal was App Portal has helped Avnet improve service toolsfast and easy to implement, so the processes around software requestcompany was able to start benefiting management. “We run reports on what About Flexera Softwarefrom the self-service app store right requests were made with details on who Flexera Software is the leading provideraway. Avnet employees now browse made the requests, who approved them, of strategic solutions for Applicationan online catalog and select the etc.” Greteman says. “We didn’t have that Usage Management; solutions deliveringapplications they want. Online ordering level of reporting before.” continuous compliance, optimized usageis simpler and less time consuming than and maximized value to applicationthe previous manual process. Outstanding Customer Service producers and their customers. Flexera Avnet is pleased with the service and Software is trusted by more thanOnce a request is submitted, applications support they’ve received with App Portal. 80,000 customers that depend on ourthat don’t require a license or approvals They especially like the close attention comprehensive solutions - from installation— for example, Adobe Acrobat to customer feedback. “The developers and licensing, entitlement and complianceReader — download immediately to the have always been open to ideas and any management to application readinessemployee’s computer. For those that do feature requests we made,” Greteman and enterprise license optimization - torequire approvals, an email message is says. “And their customer service is strategically manage application usageautomatically sent to the appropriate outstanding. They have helped us out and achieve breakthrough results realizedpeople. Once approvals are collected, after hours when we needed it, and only through the systems-level approachApp Portal triggers the installation process. responded quickly to our calls.” we provide. For more information, pleaseEmployees can check the progress of the go to: www.flexerasoftware.comrequest cycle online, which has reduced Conclusionthe number of support calls to find out the With App Portal, Avnet is givingstatus of a request. employees faster access to desktop applications while reducing the burden Next Step:Employees across Avnet are delighted on IT. With a straightforward online For more information go to:with the reduction in wait-times for their app store, Avnet IT is: “We’re getting very positive or contact a Flexera Software • ccelerating delivery times to Afeedback.” Greteman states. “For software representative. enhance employee productivitythat doesn’t require approvals, it’s now amatter of minutes instead of one or two • aintaining strong control over Mdays for our end users.” application usage, including whichFlexera Software LLC Schaumburg United Kingdom (Europe, Australia (Asia, For more office locations visit:1000 East Woodfield Road, (Global Headquarters): Middle East Headquarters): Pacific Headquarters): www.flexerasoftware.comSuite 400 +1 800-809-5659 +44 870-871-1111 +61 3-9895-2000Schaumburg, IL 60173 USA +44 870-873-6300Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. AP_CS_Avnet_Feb12