Transcript of "AdminStudio Trinity Health Success Story"
Success Story:Trinity HealthCustomer Profile: Trinity Health, one of the largest Catholic health care systems “We now have a decentralized but unified packagingin the United States, is devoted to a ministry of healing and hope. Serving through team focused on following standard processesa network of 47 acute-care hospitals, 401 outpatient facilities, 31 long-term carefacilities and numerous home health offices and hospice programs in ten states and using a single automated solution to prepare applications for deployment in multiple formats andChallenge: Numerous acquisitions and rapid internal growth resulted in an IT across multiple platforms. As a result, we’ve cut ourenvironment characterized by a patchwork of processes, tools and platforms. A turnaround time for fulfilling install requests, reducedmajor operating system upgrade highlighted the need to replace inconsistent manualprocedures, disparate packaging tools and inefficient workflows with best-practice the time spent on testing, remediation, conversionprocesses and an automated solution for achieving and maintaining a state of and packaging, and eliminated redundant efforts.”application readiness that would ensure fast, reliable application deployment.Solution: Implementing Flexera Software’s AdminStudio Suite and Workflow Mike HolderManager to facilitate application compatibility testing, remediation, virtualizationsuitability testing and conversion as well as routine packaging operations for MSI, Team Lead - Enterprise Wintel-legacy and virtual formats. Application Packaging Trinity HealthBenefits: Today, Trinity Health enjoys the advantages of a single solution thataddresses all aspects of application readiness. Since implementing, the staff hasreduced turnaround time for application requests from 30 days to 20 and cut averagepackaging time from 20 hours to 12. Responsibilities of the enterprise packagingteam are expanding, yet staffing requirements are remaining flat and even dropping. installed at facilities across the U.S. applications at that time — from legacy With the help of AdminStudio Suite and formats to Windows Installer (MSI). Workflow Manager, IT is able to maintain a state of application readiness that The enterprise packaging team hadTrinity Health implemented a complete enables efficient, economical and reliable a number of major concerns. Staffenterprise application readiness process deployments. As a result, IT can bring new productivity was hampered by manualand a comprehensive solution to and enhanced software to employees at efforts and inefficient workflows. Thereincrease efficiency and reduce the cost a faster pace. What’s more, the Flexera were no standards or documentationof packaging operations, Windows 7 solutions have positioned IT to speed to guide packaging efforts and ensurecompatibility testing and remediation, the rollout of new technologies such as consistency across the enterprise.and application virtualization. Windows 7 and virtualization. Duplication of effort was driving up costs. In some cases, a dozen or more teamsTrinity Health’s culture and operating “We now have a decentralized but in different parts of the organizationmodel focus on superior patient care unified packaging team focused on were packaging the same applica-tion.supported by opera-tional and service following standard processes and Moreover, new skill sets would be neededexcellence. Leading-edge technologies using a single automated solution to to support the move to MSI format.are vital to achieving this goal. prepare applications for deploymentThe responsibility for making those in multiple formats and across multiple Moving to XP under those conditionstechnologies available falls on the platforms,” says Mike Holder, team lead,- would have taken an estimated 64,000shoulders of the IT staff. enterprise Wintel-application packaging. man hours. With a staff of 17 at that time, “As a result, we’ve cut our turnaround the effort would have taken 2.1 years. SoIT provides a broad range of state-of- time for fulfilling install requests, reduced the team launched an initiative to replacethe art computing systems that are the time spent on testing, remediation, current processes and disparate tools withhelping physicians, nurses and clinicians conversion and packaging, and a unified set of best-practice processesincrease patient safety and deliver quality eliminated redundant efforts.” supported by an automated applicationpatient care. These tools also streamline readiness solution. Major objectivesregistration and billing and improve OS Migration Drives Transformation included the implementation of:financial performance. In 2008, the IT staff faced a major • tandard processes for MSI S upgrade to Windows XP. In conjunction packaging, customization andThe IT staff manages a portfolio of nearly with this upgrade, the application predeployment testing5,000 applications and approximately packaging staff needed to convert its50,000 desktop and laptop computers application portfolio — nearly 4,000 Continue