Flexera Software AdminStudio Trinity Health Success Story

1. Success Story:
Trinity Health
Customer Profile: Trinity Health, one of the largest Catholic health care systems “We now have a decentralized but unified packaging
in the United States, is devoted to a ministry of healing and hope. Serving through team focused on following standard processes
a network of 47 acute-care hospitals, 401 outpatient facilities, 31 long-term care
facilities and numerous home health offices and hospice programs in ten states and using a single automated solution to prepare
applications for deployment in multiple formats and
Challenge: Numerous acquisitions and rapid internal growth resulted in an IT across multiple platforms. As a result, we’ve cut our
environment characterized by a patchwork of processes, tools and platforms. A
turnaround time for fulfilling install requests, reduced
major operating system upgrade highlighted the need to replace inconsistent manual
procedures, disparate packaging tools and inefficient workflows with best-practice the time spent on testing, remediation, conversion
processes and an automated solution for achieving and maintaining a state of and packaging, and eliminated redundant efforts.”
application readiness that would ensure fast, reliable application deployment.
Solution: Implementing Flexera Software’s AdminStudio Suite and Workflow Mike Holder
Manager to facilitate application compatibility testing, remediation, virtualization
suitability testing and conversion as well as routine packaging operations for MSI, Team Lead - Enterprise Wintel-
legacy and virtual formats. Application Packaging
Trinity Health
Benefits: Today, Trinity Health enjoys the advantages of a single solution that
addresses all aspects of application readiness. Since implementing, the staff has
reduced turnaround time for application requests from 30 days to 20 and cut average
packaging time from 20 hours to 12. Responsibilities of the enterprise packaging
team are expanding, yet staffing requirements are remaining flat and even dropping.
installed at facilities across the U.S. applications at that time — from legacy
With the help of AdminStudio Suite and formats to Windows Installer (MSI).
Workflow Manager, IT is able to maintain
a state of application readiness that The enterprise packaging team had
Trinity Health implemented a complete enables efficient, economical and reliable a number of major concerns. Staff
enterprise application readiness process deployments. As a result, IT can bring new productivity was hampered by manual
and a comprehensive solution to and enhanced software to employees at efforts and inefficient workflows. There
increase efficiency and reduce the cost a faster pace. What’s more, the Flexera were no standards or documentation
of packaging operations, Windows 7 solutions have positioned IT to speed to guide packaging efforts and ensure
compatibility testing and remediation, the rollout of new technologies such as consistency across the enterprise.
and application virtualization. Windows 7 and virtualization. Duplication of effort was driving up costs.
In some cases, a dozen or more teams
Trinity Health’s culture and operating “We now have a decentralized but in different parts of the organization
model focus on superior patient care unified packaging team focused on were packaging the same applica-tion.
supported by opera-tional and service following standard processes and Moreover, new skill sets would be needed
excellence. Leading-edge technologies using a single automated solution to to support the move to MSI format.
are vital to achieving this goal. prepare applications for deployment
The responsibility for making those in multiple formats and across multiple Moving to XP under those conditions
technologies available falls on the platforms,” says Mike Holder, team lead,- would have taken an estimated 64,000
shoulders of the IT staff. enterprise Wintel-application packaging. man hours. With a staff of 17 at that time,
“As a result, we’ve cut our turnaround the effort would have taken 2.1 years. So
IT provides a broad range of state-of- time for fulfilling install requests, reduced the team launched an initiative to replace
the art computing systems that are the time spent on testing, remediation, current processes and disparate tools with
helping physicians, nurses and clinicians conversion and packaging, and a unified set of best-practice processes
increase patient safety and deliver quality eliminated redundant efforts.” supported by an automated application
patient care. These tools also streamline readiness solution. Major objectives
registration and billing and improve OS Migration Drives Transformation included the implementation of:
financial performance. In 2008, the IT staff faced a major • tandard processes for MSI
S
upgrade to Windows XP. In conjunction packaging, customization and
The IT staff manages a portfolio of nearly with this upgrade, the application predeployment testing
5,000 applications and approximately packaging staff needed to convert its
50,000 desktop and laptop computers application portfolio — nearly 4,000 Continue

2. • unified solution for MSI packaging,
A Reporting Provides Visibility IT recently engaged 18 contractors at
customization, predeployment testing Early in the implementation process, Trinity corporate headquarters to help complete
and automated reporting Health engaged Flexera Professional the migration at that site. “With the
Services to create a number of custom Flexera solutions, our automated workflow
• n-depth training to ensure process
I
reports using SQL reporting services. process and our documentation, we can
and tool proficiency
These reports play a major role in tracking bring new people onboard and get them
• n enterprise packaging workflow
A performance against SLAs. ramped up with minimal training. And
• ntegration with the help desk
I we’re confident that the packaging will be
ticketing system “The reports show us everything that’s consistent and reliable, and it will comply
happening in our packaging environment,” with our standards.”
The team established the major Holder explains. “We know how many
requirements for a solution and evaluated packages are in progress, where every Virtualization Leverages Application
the leading solutions against those package is in the lifecycle, how long it has Readiness Investment
requirements. AdminStudio Suite and been in QC and which packages are at The Windows 7 migration isn’t the
Workflow Manager from Flexera Software risk of being late,” Holder explains. only transformation Trinity Health is
emerged as the optimum choice. undergoing. The organization is also
Reporting also shows how many packages embracing virtualization.
For the initial implementation, Trinity were delivered late, a metric that has
Health established a core team of improved substantially with AdminStudio In the past year, IT completed a pilot that
highly skilled packagers to work Suite and Workflow Manager. With an involved legacy human resources and
closely with consultants from Flexera average workload of 70 packages a finance systems. Virtualization is now the
Software’s Professional Services group month, it wasn’t uncommon for 70% of standard model for application delivery
to establish standard processes and these packages to be delivered beyond on Citrix® servers, and applications are
create efficient workflows. the 30-day SLA. Today, that number has deployed to this environment using Citrix
dropped to less than 10%. XenApp™. IT also plans to use App-V for
“It took two weeks of intensive effort to the desktop and has already successfully
design a workflow that would be granular Testing and Remediation Fast-tracks Move virtualized the call logging software used
enough to meet our needs without to Windows 7 by Trinity Health’s Wintel team.
introducing too much overhead,” Holder Today, Trinity Health is in the midst of
recalls. “The custom enterprise workflow another major operating system migration AdminStudio Suite will play a major
we created encompasses steps such as — this time to Microsoft Windows 7. The role in achieving virtualization goals.
who should each package be assigned to, effort spent implementing AdminStudio The Virtualization Pack of the suite
who should perform QC testing and who Suite and Workflow Manager created a offers comprehensive application
is responsible for user acceptance testing.” solid foundation for making this transition suitability testing, automated conversion,
efficiently and economically. validation, editing and management
According to Holder, one important goal reporting to accelerate progress toward
was to implement a 30-day service level Staff members are using automated virtualized desktops.
agreement (SLA) for package delivery. The application compatibility testing to
SLA was incorporated into workflow so identify installation package and Holder is impressed by the level of
that packagers would receive notifications application code compatibility issues, automation that can be achieved. With
to help them keep track of schedules. thereby gaining insight into the overall the Automated Application Converter,
scope of the remediation effort. The the staff will enjoy hands-free conversion
With the design completed, IT solution also generates standard MSI of multiple MSIs and legacy installers to
implemented the Flexera solutions transforms, which the staff can apply to fix virtual formats.
and conducted rigorous training using the vast majority of installation-package-
resources from both Flexera Software related compatibility issues. “We’re getting tremendous bang for our
and Trinity Health. The training ensured a buck with the AdminStudio Suite and
smooth transfer of knowledge with respect This compatibility testing and automated Workflow Manager,” Holder says. “The
to the new process and functionality. remediation is delivering tangible results. Virtualization Pack leverages the work
The estimated amount of man hours we did with the original implementation.
With the automated workflows and required to complete the Windows 7 Traditionally, the output of a packaging
AdminStudio functionality, the staff was migration project decreased from 80,000 tool is an MSI file. AdminStudio Suite
able to convert legacy applications to MSI to 5,600. With 8000 applications to gives us the MSI package plus it creates
format and complete the XP migration in a migrate and using a $45 an hour rate per the App-V package. So we can deploy
timely manner. Moreover, the combination FTE time, that’s a savings of over $3.3M the same application to our Citrix farm
of AdminStudio Suite and Workflow or other types of servers. We can also
Manager continues to support rapid Holder notes that the scope of the deploy it to our desktops using our
preparation, packaging and handoff of Windows 7 migration effort is huge, so current deployment tool, which is Novell®
Flexera Software LLC deploymentSchaumburg
applications for on a day-to- Trinity Health Kingdom (Europe, temporary
United is bringing in Australia (Asia, ZenWorks . The idea ofoffice locations visit:
®
For more having a single
1000 basis.
day East Woodfield Road, (Global Headquarters): contract Middle East Headquarters): migration.Headquarters): what sold www.flexerasoftware.com
resources to speed the Pacific tool is me on Flexera Software.”
Suite 400 +1 800-809-5659 +44 870-871-1111 +61 3-9895-2000
Schaumburg, IL 60173 USA +44 870-873-6300 Continue
Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.
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3. The ability to use a single solution offers reduce the 30-day turnaround time on 15, freeing up those resources to work
significant cost savings over acquiring, fulfilling application requests as well as on other IT projects.
implementing and managing multiple the average 20 hours of actual
packaging tools. Moreover, the learning packaging time per application. Looking Ahead
curve is shorter because packagers need Early implementations clearly demonstrated
to learn only one interface, and they Participants used the custom reports the ability of AdminStudio Suite and
don’t waste time switching from one tool created by Flexera Software Professional Workflow Manager to enhance application
to another. Services to gain visibility into processes readiness and accelerate the adoption of
and identify inefficiencies. new operating systems and technologies.
Kaizen Trims the Final Fat Based on those early successes, Trinity
In its pursuit of excellence, Trinity Health “Taking the time to examine the process Health has standardized on AdminStudio
encourages employees to engage in and getting an outside perspective helped Suite and Workflow Manager. IT plans
kaizen. In Japanese, kaizen means us uncover wasted efforts,” Holder recalls. to continue expanding its use of this
improvement or a change for the better. “For example, we found we were moving powerful environment to contain costs,
It encompasses practices that focus on data around more than necessary on FTP increase productivity and meet the needs
continuous improvement of processes in sites. By eliminating unnecessary steps, of Trinity Health employees and the
manufacturing, engineering and other we shaved seven days off the total patients they serve.
business disciplines. Organizations that turnaround time and reduced packaging
apply kaizen methods engage in an time to 14 hours.” About Flexera Software
ongoing process of monitoring performance Flexera Software is the leading provider
and making small improvements that add Kaizen methods are helping to reduce of strategic solutions for Application
up to major efficiency and productivity staffing requirements for packaging. Usage Management; solutions delivering
gains. The addition of AdminStudio Suite When the Flexera solutions were first continuous compliance, optimized usage
and Workflow Manager helped IT deliver implemented, the total number of and maximized value to application
substantial gains in both areas. packagers across the enterprise was producers and their customers. Flexera
more than 30, including the enterprise Software is trusted by more than
IT continues, however, to look for ways team at headquarters plus one or two 80,000 customers that depend on our
to trim the fat even more. Recently, in full-time equivalents (FTEs) at each of the comprehensive solutions - from installation
response to senior management requests larger facilities to handle local packaging and licensing, entitlement and compliance
for more detailed metrics, the enterprise needs. With the higher productivity that management to application readiness
packaging team conducted a week- the AdminStudio Suite and Workflow and enterprise license optimization - to
long kaizen event to examine the entire Manager are delivering, one FTE can strategically manage application usage
application readiness process. now handle local packaging at the larger and achieve breakthrough results realized
facilities, freeing up one FTE to handle only through the systems-level approach
Subject matter experts, divisional other desktop and network services we provide. For more information, please
directors and managers from various tasks. Ultimately, IT expects to reduce go to: www.flexerasoftware.com
sites participated. Their goal was to the total packaging staff size to about
Next Step:
For more information, visit www.flexerasoftware.com/adminstudio or contact a
Flexera Software representative.
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www.flexerasoftware.com/adminstudio/eval or contact a
Flexera Software representative.
Flexera Software LLC Schaumburg United Kingdom (Europe, Australia (Asia, For more office locations visit:
1000 East Woodfield Road, (Global Headquarters): Middle East Headquarters): Pacific Headquarters): www.flexerasoftware.com
Suite 400 +1 800-809-5659 +44 870-871-1111 +61 3-9895-2000
Schaumburg, IL 60173 USA +44 870-873-6300
Copyright © 2012 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.
AS11_CS_Mar12