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Robust Production Management (RPM) Module 11: Large Insurance Dept. Case Study

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This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go …

This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/robust-production-management-rpm-module-11-large-insurance-deptcase-study-469


We're often asked if Robust Production Management (RPM) concepts, tools and techniques can be applied in non-manufacturing settings - and the answer is an emphatic "Yes!" This case study represents the multi-million dollar results achieved by using RPM in a large health insurance department - not over years, but within weeks. The hard-dollar operational savings realized by the company enabled it to remain "open for business" and independent at a critical time when competitors were being purchased by other companies, or were going out of business entirely. "Large Insurance Dept. Case Study" is the eleventh module in the Metrilogics Robust Production Management (RPM) training series - more on the way.

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  • 1. Copyright © 2005 Metrilogics, LLC. All rights reserved. Robust Production Management Metrilogics Front-line controls for bottom-line savings. TM SM Module 11: Large Insurance Dept. Case Study By Lance Latham Senior Managing Partner
  • 2. The “Before” Baseline Efficiency Distribution Direct Team Efficiency Range = 5% - 95% = Copyright © 2005 Metrilogics, LLC. All rights reserved. Metrilogics TM 2 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/robust-production-management-rpm-module-11-large-insurance-deptcase-study-469
  • 3. Baseline Non-Work Category Breakdown Performance areas to target for majority of improvement savings opportunities = Copyright © 2005 Metrilogics, LLC. All rights reserved. Metrilogics TM 5 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/robust-production-management-rpm-module-11-large-insurance-deptcase-study-469
  • 4. Quality Work Annual $ Savings Targets vs. Savings Actually Achieved Failed Work Unearned Time Lost Time Time Off Category Client Management Goal Targeted Annual Savings $975,000 $550,000 $260,000 $195,000 Annual Savings Actually Achieved $1,098,038 $614,043 $290,516 $208,553 TOTALS: $1,890,000 = 25% Savings $1,980,000 = 26% Savings $2,215,300 = 29% Savings $4,150 Copyright © 2005 Metrilogics, LLC. All rights reserved. Metrilogics TM 8 This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/robust-production-management-rpm-module-11-large-insurance-deptcase-study-469
  • 5. 1 Flevy (www.flevy.com) is the marketplace for premium documents. These documents can range from Business Frameworks to Financial Models to PowerPoint Templates. Flevy was founded under the principle that companies waste a lot of time and money recreating the same foundational business documents. Our vision is for Flevy to become a comprehensive knowledge base of business documents. All organizations, from startups to large enterprises, can use Flevy— whether it's to jumpstart projects, to find reference or comparison materials, or just to learn. Contact Us Please contact us with any questions you may have about our company. • General Inquiries support@flevy.com • Media/PR press@flevy.com • Billing billing@flevy.com

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