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We're often asked if Robust Production Management (RPM) concepts, tools and techniques can be applied in non-manufacturing settings - and the answer is an emphatic "Yes!" This case study represents the multi-million dollar results achieved by using RPM in a large health insurance department - not over years, but within weeks. The hard-dollar operational savings realized by the company enabled it to remain "open for business" and independent at a critical time when competitors were being purchased by other companies, or were going out of business entirely. "Large Insurance Dept. Case Study" is the eleventh module in the Metrilogics Robust Production Management (RPM) training series - more on the way.