This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: http://flevy.com/browse/business-document/process-map-series-introduction-to-process-mapping-1525 BENEFITS OF DOCUMENT 1. Learn the steps involved in process mapping 2. Learn how to structure a process map 3. Learn how to prepare for process mapping DOCUMENT DESCRIPTION Engaging in the exercise of reviewing and documenting your company's business processes is the first step in learning exactly how work is being performed, where the opportunities for improvement lie and what bottlenecks and inefficiencies exist. Once identified, steps can be taken to develop solutions and introduce new processes. Making business decisions without clearly understanding the details of how a process works, can lead to costly mistakes and create inefficient working situations. This guide covers the following topics: * Explain process mapping and it's importance * Hierarchy of process mapping * Structure of process mapping * Steps to prepare for process mapping * Elements of a process flow diagram * Analysis of current state * Analysis of inefficiencies * Process improvement: charting the "to-be" state * Final Tips Included with this PowerPoint document you will also receive an Excel template for process grid that can be used to capture Level 1, 2 and 3 process steps for any process.

1. Process Map Series
Introduction to Process
Mapping
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2. 4
Hierarchy of Process Mapping
• A process map that is organized by business function outlines all the related
steps needed to achieve a specific outcome or result within that business
function.
• It provides a systematic methodology for naming, describing and classifying
business processes that define the whole or part of the operation of an
organization.
• A process map is viewed from a high level (Level 1) and broken down into a
detailed view (Level 5)
• Level 1 – describes the category or business function. This is the highest level of a process such
as Order to Cash, Hire to Retire, Procure to Pay, etc.
• Level 2 – identifies a group of processes within a Level 1 process category or business function
such as manage close calendar, manage sub-ledger cutoff, manage reserves, etc.
• Level 3 – identifies a series of interrelated activities which convert inputs into results
• Level 4 – identifies specific activities performed (detailed steps to include in process flow diagram)
• Level 5 – identifies specific sub-activities performed (detailed steps to include in process flow
diagram)
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/process-map-series-introduction-to-process-mapping-1525

3. 7
Elements of a Process Flow Diagram
Start
1
Description of
activity
2
Description of
activity
3
Description of
activity
1. Create a process flow
diagram for each
identified Level 1 process
1. Create a process flow
diagram for each
identified Level 1 process
4
Description of
activity
Decision
Pricing
Analyst
Marketing
Manager
Senior
Manager
6
Description of
activity
Yes
No5
Description of
activity
7
Description of
activity
End
3. Concisely
describe Level 4 &
5 activities & sub-
activities
3. Concisely
describe Level 4 &
5 activities & sub-
activities
2. Create swim lanes and
assign it to a specific role
or responsibility
2. Create swim lanes and
assign it to a specific role
or responsibility
Develop and Manage Marketing Plans
4. Multiple arrows
(inputs) may come
into a box, but only
one arrow leaves
each box (output)
4. Multiple arrows
(inputs) may come
into a box, but only
one arrow leaves
each box (output)
5. When a decision
is required, the
answer is always
yes or no
5. When a decision
is required, the
answer is always
yes or no
6. Structure the decision question so
that the preferred answer is yes
whereas no leads to re-routing
6. Structure the decision question so
that the preferred answer is yes
whereas no leads to re-routing
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/process-map-series-introduction-to-process-mapping-1525

4. 10
Process Improvement: Charting the “To-Be” State
• Having completed the initial process examination, new processes can now
be created.
• The “To-Be” state process map is a useful tool to help train employees on
the process changes that will be implemented.
• Process mapping is the first step in a continuous cycle of incremental
improvement and refinement of processes which is aimed at:
• Eliminate duplication of tasks
• Reduce costs
• Improved efficiency
• Improved quality of work
• Effective deployment of staff
• Improved use of employee skillsThis document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/process-map-series-introduction-to-process-mapping-1525

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