Malcolm Baldrige National Quality Award - A Model for Performance Excellence

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The Malcolm Baldrige National Quality Award (MBNQA) is the most prestigious award conferred on organizations in the business, health care, education, and nonprofit sectors in recognition of their attainment of world-class standards of performance excellence.

This professionally developed presentation provides an overview of the key aspects of the Baldrige framework. As a driver of continuous improvement in your organization, it will help you to promote and educate management and staff on the benefits of aligning the organization to the Baldrige framework as well as gain their critical support for the program.

CONTENTS:

1. Overview of the Baldrige Award
2. Baldrige Criteria for Performance Excellence
3. Award Criteria Point Values
4. Scoring Guidelines
5. Baldrige Assessment Process
6. Baldrige Site Visit
7. Baldrige Award Recipients

Published in: Business

Malcolm Baldrige National Quality Award - A Model for Performance Excellence

  1. 1. © Operational Excellence Consulting. All rights reserved. Malcolm Baldrige National Quality Award A Model for Performance Excellence
  2. 2. 4 Contents • Overview of the Baldrige Award • Baldrige Criteria for Performance Excellence • Award Criteria Point Values • Scoring Guidelines • Baldrige Assessment Process • Baldrige Site Visit • Baldrige Award Recipients • (Your organization’s performance and alignment plan) This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  3. 3. 7 What is the Purpose of the Malcolm Baldrige National Quality Award? • Identify organizations that will serve as role models for other organizations • Help organizations assess their improvement efforts • Help to strengthen U.S. competitiveness Overview of Baldrige Award This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  4. 4. 10 Who Can Apply for the Malcolm Baldrige National Quality Award? • The award is open to organizations in the following sectors: Manufacturing Service Small business Education Healthcare Non-profit Overview of Baldrige Award This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  5. 5. 13 Core Values & Concepts • The Criteria are built on the following set of interrelated core values and concepts: visionary leadership customer-driven excellence organizational and personal learning valuing workforce members and partners agility focus on the future managing for innovation management by fact societal responsibility focus on results and creating value systems perspective Overview of Baldrige Award This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  6. 6. © Operational Excellence Consulting. All rights reserved. 16 From Good to Great… “Greatness is not a function of circumstance. Greatness is largely a matter of conscious choice, and discipline.” —Jim Collins, author of Good to Great: Why Some Companies Make the Leap. . . and Others Don’t Overview of Baldrige Award This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  7. 7. 19 Category 1 – Leadership • Examines how organization’s senior leaders’ personal actions guide and sustain the organization • Examines the organization’s governance system • Examines how organization fulfills its legal, ethical, and societal responsibilities and supports its key communities Baldrige Criteria for Performance Excellence This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  8. 8. 22 Category 4 – Measurement, analysis, and Knowledge of Management • Identifies how organization gathers, assesses, and implements data Includes: financial, process, operation measures, etc. • How organization manages information to improve performance Baldrige Criteria for Performance Excellence This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  9. 9. 25 Category 7 – Results • Describes how results are documented and used to improve the organization • How results focus on customer satisfaction • Summarizes how results are used efficiently • Examines how performance measures compare to competitors Baldrige Criteria for Performance Excellence This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  10. 10. 28 Point Values for the Seven Key Areas of Evaluation Category Point Values 1 Leadership 120 2 Strategic Planning 85 3 Customer Focus 85 4 Measurement, Analysis & Knowledge Management 90 5 Workforce Focus 85 6 Operations Focus 85 7 Results 450 Award Criteria Point Values This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  11. 11. 31 Process Scoring Guidelines • Scoring Bands 0-5% 10-25% 30-45% 50-65% 70-85% 90-100% • Notations A = Approach D = Deployment L = Learning I = Integration Scoring Guidelines This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  12. 12. 34 Process Scoring Guidelines SCORE PROCESS (for use with categories 1–6) 30%, 35%, 40%, or 45% ■ An effective, systematic approach, responsive to the basic requirements of the item, is evident. (A) ■ The approach is deployed, although some areas or work units are in early stages of deployment. (D) ■ The beginning of a systematic approach to evaluation and improvement of key processes is evident. (L) ■ The approach is in the early stages of alignment with your basic organizational needs identified in response to the Organizational Profile and other process items. (I) Scoring Guidelines This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  13. 13. 37 Process Scoring Guidelines SCORE PROCESS (for use with categories 1–6) 90%, 95%, or 100% ■ An effective, systematic approach, fully responsive to the multiple requirements of the item, is evident. (A) ■ The approach is fully deployed without significant weaknesses or gaps in any areas or work units. (D) ■ Fact-based, systematic evaluation and improvement and organizational learning through innovation are key organization-wide tools; refinement and innovation, backed by analysis and sharing, are evident throughout the organization. (L) ■ The approach is well integrated with your current and future organizational needs identified in response to the Organizational Profile and other process items. (I) Scoring Guidelines This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  14. 14. 40 Results Scoring Guidelines SCORE RESULTS (for use with category 7) 0% or 5% ■ There are no organizational performance results and/or poor results in areas reported. (Le) ■ Trend data either are not reported or show mainly adverse trends. (T) ■ Comparative information is not reported. (C) ■ Results are not reported for any areas of importance to the accomplishment of your organization’s mission. (I) Scoring Guidelines This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  15. 15. 43 Results Scoring Guidelines SCORE RESULTS (for use with category 7) 50%, 55%, 60%, or 65% ■ Good organizational performance levels are reported, responsive to the overall requirements of the item. (Le) ■ Beneficial trends are evident in areas of importance to the accomplishment of your organization’s mission. (T) ■ Some current performance levels have been evaluated against relevant comparisons and/or benchmarks and show areas of good relative performance. (C) ■ Organizational performance results are reported for most key customer, market, and process requirements. (I) Scoring Guidelines This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  16. 16. © Operational Excellence Consulting. All rights reserved. Baldrige Assessment Process This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  17. 17. 49 Objective of the Site Visit • Verify and Clarify Appropriateness and effectiveness of the Approach Extent of Deployment Integration of Approach into the business plan Breadth and depth of Results Cycles of improvement Additional Results achieved during the interim period Clarification of report Baldrige Site Visit This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  18. 18. © Operational Excellence Consulting. All rights reserved. Baldrige Award Recipients This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  19. 19. 55 Baldrige Award Recipients • Healthcare Henry Ford Health System, Detroit, MI (2011) Schneck Medical Center, Seymour, IN (2011) Advocate Good Samaritan Hospital, Downers Grove, IL (2010) AtlantiCare, Egg Harbor Township, NJ (2009) Poudre Valley Health System, Fort Collins, CO (2008) Baldrige Award Recipients This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  20. 20. 58 Baldrige Award Recipients • Small Business Freese and Nichols Inc., Fort Worth, TX (2010) MidwayUSA, Columbia, MO (2009) PRO-TEC Coating Co., Leipsic, OH (2007) MESA Products, Inc., Tulsa, OK (2006) Park Place Lexus, Plano, TX (2005) Texas Nameplate Company, Inc., Dallas, TX (2004) Baldrige Award Recipients This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  21. 21. 61 Your organization performance trend • Explain your organization’s objective of adopting the Baldrige framework • Insert your organization’s trend performance against the seven criteria Overall trend performance at organizational level Performance trend for each criteria This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  22. 22. © Operational Excellence Consulting. All rights reserved. 64 Let’s Go For It! This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  23. 23. © Operational Excellence Consulting. All rights reserved. Appendix This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  24. 24. 70 American Society for Quality (ASQ) • Assists in administering the award program under contract to NIST • Supported grassroots efforts in expanding the Baldrige Award in health care, education, and nonprofit categories • Supports the Baldrige Program through campaigns to raise awareness of federal funding issuesThis document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
  25. 25. 73 Alliance for Performance Excellence • Is a non-profit national network which aims to enhance the success and sustainability of its member Baldrige- based programs • Alliance’s member organizations: promote the use of the Baldrige Criteria disseminate information on the Baldrige program serve as a feeder system for the national program - providing examiners and award applicants network with the Baldrige Performance Excellence Program and each other receive and use the Baldrige Criteria and other program and training materials from the national program This document is a partial preview. Full document download can be found on Flevy: http://flevy.com/browse/document/malcolm-baldrige-national-quality-award-a-model-for-performance-excellence-172
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