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This document has been written on the analysis of IT Services Bench resources cost and benefits for their retention. With recommended business strategies to be followed.
Some of the sample scenarios have been discussed and analyzed for costing, profits and loss.
The differences were emphasized on firing and hiring the same profiles after few months for new business requirements. Their costing has been assessed and the new resources performance has been analyzed with their CSAT rating loss to the company. The SLAs can also effect with this approach. Finally, recommendations were given on the benefits of retaining the resources served for above and less than a year by considering their performance, costing and profits. Their new skills training costs were also assessed and estimated on the maximum bench period can be used for them.