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This document explains the Balanced Scorecard (BSC) business framework and how to use it as a strategic management system. BSC is a strategy performance management tool--a semi-standard structured report, supported by proven design methods and automation tools, that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions.
This presentation includes instructional slides explaining the methodology, in addition to examples and slide templates. Topics covered include:
* Four Processes (Translating the Vision, Communicating and Linking, Business Planning, Feedback and Learning)
* Four Perspectives (Financial Measures, Customer Relationships, Internal Business Processes, Learning and Growth)
* Personal Scorecard
* Strategic Learning
This document is largely based on the HBR article, "Using the Balanced Scorecard as a Strategic Management System," authored by Kaplan and Norton. This article is on the list of "HBR's Must-Reads on Strategy."