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This book contains:
1. Several control processes,
2. Eight (8) audit questionnaires with 100 questions,
3. Five (5) lists of business performance measures, and
4. Five (5) improvement recommendations.
The objective of this book is to provide any business owner, company director, senior manager, auditor, other stakeholder, etc., with a useful set of practical tools to assist and support them in their business performance management system audit and implementation, using the Balanced Scorecard or any other business performance model (EFQM, Six Sigma, etc.).