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Quality history – for dummies                                                                                             ...
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Quality history for_dummies

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Here is my personal summary of Quality’s history:

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Quality has not come overnight. Is one of the last century invention. I think that understanding the historical context where some of its features born, is much useful to understand the roots of the underpinning concept. So here is my personal summary of Quality’s history:

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Quality history for_dummies

  1. 1. Business Exploration® We appreciate your feedback, comments, suggestions and encouragement: Write to: flavio@ingtosi.it, we will do our best to answer promptly. Note to the Reader: This e‐Book is free. You can duplicate it and share it it. You can download it at www.business‐exploration.com. You can copy part of it, or reproduce part of it, quoting the author: Flavio Tosi and the web site: www.business‐exploration.com. Business Exploration Roadmaps are copyrighted by Flavio Tosi – Business Exploration®. © 2011 – ing. Flavio Tosi – Albo Ingg. Firenze #3581 ‐ Business Exploration ® ‐ all rights reserved. About the author: Flavio Tosi is a Business Consultant who helps entrepreneurs turn ideas into money, filling the gaps of competence, resources and methodology in marketing innovation. With more than 15 years experience in the h h tech equipment industry, Flavio’s work l f h span h h h high h d l ’ k life has R&D design Engineering, Project Management, Business Process Re‐engineering, Strategic Marketing and Business Development. He holds an MBA from SDA Bocconi – Milano, a Ms in Aeronautical Engineering from Politecnico di , g g Milano, is a certified Project Manager by IAFE School of ENI and a certified Six Sigma Black Belt and Green Belt by General Electric. You can find more about Flavio Tosi and his services on: www.business‐exploration.com. b i l ti www.business‐exploration.coming. Flavio Tosi  – Albo ingg.  Firenze # 3581                                                                                                             ©2009  ‐ all rights reserved ‐ free to be distributed
  2. 2. Quality history – for dummies Japanese automakers  Quality has not come overnight.  introduce “takt Time”  It is one of the last century invention. I think that  Motorola introduces  (synchronization ) to  understanding the historical context where some of  d t di th hi t i l t t h f “statistics” and   statistics and eliminate inventories  eliminate inventories its features born, is much useful to understand the  correlation to manage  and CAPEX roots of the underpinning concept. So here is my  the electronic  Japanes automakers  personal summary of Quality’s history: production lines invent “continuos  improvement” to  overcome process  Nuclear plants write  staticity “detailed procedures”  to avoid human error Pilots define “check‐ lists” to fly safelly y y Army Industry creates  Army Industry creates “tolerances” to assure  components  interchangeability Note: Dates are approximates and  refer to general acceptance,  not to: introduction  1860 1930 1950 1970 1990 2000 www.business‐exploration.coming. Flavio Tosi  – Albo ingg.  Firenze # 3581                                                                                                             ©2009  ‐ all rights reserved ‐ free to be distributed

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