Process Design




© 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential
Agenda

•   Introduction to Business Process
•   Flowchart dan Swinline Flowchart
•   BPMN
•   Discovery Gallery
•   Infor...
Overall Process Map
Function: Customer Relationship Management and Front Office
                       Marketing Campaign
...
Flowchart




                                                                                                            ...
Swinline Flowchart




                                                                                                   ...
BPMN




                                                                                                                 ...
Competitive Matrix Analysis




                                                                                          ...
Overall Process Map - Marketing


Function: Customer Relationship Management
Process: Marketing



      Marketing        ...
Overall Process Map - Sales




customer                       Lead                                 Lead                  ...
Discovery Gallery




         Strategy Functional
        ArticulationRequirements                Detailed Technical Desi...
Competitive Landscape
    Overlay on Competitive Landscape
•
    Customer/Market Profile
•
    Content Brainstorm & Priori...
Envision: 1 - 4 Weeks




Value Proposition                Competitive Landscape
Revenue Models                   Overlay ...
Focus: 1 - ? Weeks




Value Proposition                Competitive Landscape
Revenue Models                   Overlay on ...
Deliver: 4 - ? Weeks




Value Proposition                Competitive Landscape
Revenue Models                   Overlay o...
The Complete Flow


Goals



                                               Discovery Gallery




                        ...
Sitemap

The Content – Phase 1                                                                                          H ...
Information Architecture Design




                                                                                      ...
Information Architecture Design




                                                                                      ...
Information Architecture




                                                                                             ...
Mockup




                                                                                                               ...
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Process Design

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Transcript of "Process Design"

  1. 1. Process Design © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential
  2. 2. Agenda • Introduction to Business Process • Flowchart dan Swinline Flowchart • BPMN • Discovery Gallery • Information Architecture • Form Design © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  3. 3. Overall Process Map Function: Customer Relationship Management and Front Office Marketing Campaign Process: Marketing, Sales, & Service Lease Back Refinancing Individual Loan Customer Marketing Survey Application Car Sales Collateral Contract Forecast Non Performing Incentive Loan Collection Programs Payment AP Dealers Case Products Analysis Sales Inquiry/ Report Sales Complaint Dealer Collection Invoice Loyalty Customer Programs Delinquent Database Remedial Customer Customer Repossesed Database New Unit Collateral Volume Repossesion Contract Car Loan Non Performing Inventory Loan Problem Service Survey Account Litigation Fleet Loyalty Customer Revenue Marketing Programs Knowlegd Campaign Payment e Handling Service Report Cash Out Page 3 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  4. 4. Flowchart Page 4 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  5. 5. Swinline Flowchart Page 5 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  6. 6. BPMN Page 6 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  7. 7. Competitive Matrix Analysis constructionclassified.com constructionjobstore.com nationalcontractors.com constructware.com** primecontract.com** bluelineonline.com** contractornet.com propertyadmin.net thebluebook.com buyermatch.com equiptrader.com improvenet.com contractor.com sitestuff.com** buildpoint.com bidcom.com** ebricks.com** buzzsaw.com fwdodge.com findmro.com fmdata.com elance.com imandi.com fmlink.com boma.org mro.com ifma.org Fa cility Mana ger Functiona lity Competitors   "Step-by-step" process guide Partners               Contractor Marketplace                Obtain bids on posted jobs     Contractor Credit/Legal History     Obtain contractor references  Contractor Evaluation Database/"Rate the Professional"       Facility M anager Community          On-line Discussion/Chat          Facility M anager Newsletter/Hot Issues Synchronous "Ask an Expert" (Interactive Chat - Real Time)        Asynchronous "Ask an Expert" (eMail, BBS, Discussion, etc.)         Projec t Management Area/Software Building Maintenance   eBilt eMail    Calendaring Software Personal Addres s Book (eMail, websites, etc.)   Group negotiating power for proc urement - "Freemarkets"     Budgeting           On-line procurem ent of goods and services  W eather Financial services Differentiators        Facility M anager W eb Page W ith Personalized Information Current news , stock, sports, travel, and weather information Building Code Reference Database      Contract Template Database   RFP Template Database       Reference M aterials (publications, s oftware, library, etc.)    Continuing Education   Projec t Calculator/W izard     Conferences & Seminars **Site Is Not Yet Functional or Requires User-Id That is Not Available Notes On Functionality Are Bas ed Upon Statements M ade On Promotional Portions Of Site. Page 7 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  8. 8. Overall Process Map - Marketing Function: Customer Relationship Management Process: Marketing Marketing Market Develop Sales Intelligence Analysis Develop Pricing Networking/ Strategy Channeling Forecast Strategy Marketing Product Communication Development Product Launch Page 8 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  9. 9. Overall Process Map - Sales customer Lead Lead Sales Force Survey Generated Allocation Automation Sales Collateral Contract Credit Realization Management Signing Processing Sales Support Activity Sales Acquire & Forecast Develop Manage Sales Force Sales MRD Sales Target Business Partners Management Incentive *) Interface with Treasury **) Interface with Treasury and Back Office Page 9 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  10. 10. Discovery Gallery Strategy Functional ArticulationRequirements Detailed Technical Design & Build Rollout Commercial Use Operations Discovery Gallery Envision Focus Delivery Support The scope of the Project was limited to : - the first phase : “Discovery Gallery”; - To start planning the Detailed Technical design. Page 10 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  11. 11. Competitive Landscape Overlay on Competitive Landscape • Customer/Market Profile • Content Brainstorm & Priorities • Branding Goals • High Level Site Map • Technology Check-in • • Value Proposition • Competitive Landscape Revenue Models • Overlay on Competitive Landscape • Customer/Market Profile • Content Brainstorm & Priorities Target Market & Customer • Branding Goals • High Level Site Map • Technology Check-in People Process & Technologies © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  12. 12. Envision: 1 - 4 Weeks Value Proposition Competitive Landscape Revenue Models Overlay on Competitive Landscape Customer/Market Profile Content Brainstorm & • Mock ups & Templates Priorities Target Market & Customer • Branding Boards Branding Goals High Level Site Map People Process Technology & Technologies Check-in © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  13. 13. Focus: 1 - ? Weeks Value Proposition Competitive Landscape Revenue Models Overlay on Competitive Landscape Customer/Market • Infoarchitect Profile Content Brainstorm & Priorities • Final site map Target Market & Mock ups & Customer Templates Branding Goals Branding Boards High Level Site Map • Technical Specs People Process Technology & Technologies Check-in © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  14. 14. Deliver: 4 - ? Weeks Value Proposition Competitive Landscape Revenue Models Overlay on Competitive Landscape Infoarchitect Customer/Market • Production Profile Content Brainstorm & Priorities Final Site Map Target Market & Mock ups & Customer Templates Technical Specs Branding Goals Branding Boards High Level Site Map People Process Technology & Technologies Check-in © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  15. 15. The Complete Flow Goals Discovery Gallery Envision Deliver eBiz Strategy Focus •Technical Architecture • Build • Prototype & Test • Brand Exploration • Site & Template Exploration • Customer Validation •Competitive Landscape • Content Ideation & Priorities • High Level Site Map • Setting Expectations © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  16. 16. Sitemap The Content – Phase 1 H e om G e am s L s le ife ty E- il Ta Community Auto Food Mv o ies H lt ea h Sp t ors Sh pin op g Fa hio s n/ Tr e av l M sic u B auy e t - M ie ov s - Pr u ts & od c - Tip &Tr ksfor c i - C /foo afé d In sch d le fo/ e u N t itio In ur n fo - Nwes - Fash In ion fo - M s In u ic fo acc or se vi es ess ies r c - D ou t/ isc n h in ik g - D e ryof r tauan ir cto es r t - TVIn ch d le fo/s e u - G meRe ew a vi - B au In e ty fo - Plac for h id s e ol ay - In o e n d n sia / - Tip &t ick s r s - l c topl y p in ae a , ric g, sal s i fo e n - A iv rch e - H In air fo in fo A n or c ar sia /W ld h t - On e g id lin u e - In on b y&se fo u ll intruc r, s orts frie s to p , nd - S op i gBan e h p n r dd - Syle s s t con ciou -B B d oys an sec d h d a d on an s n forum info - Eco to r u ism - A ven r s d tu e -Info d ig es n - Gu Gu an e itar id c -R estau n ra t/ - M ie In ov s fo acc or ess ies - S op i gli t h p s n - Tr l In ave fo - T s & ck ip tri s - Tip &Trick s s - A u con er lb m c ts C in afé fo - M ie on t e ov s h - Famu ca on t e os r h - C alog e at u - A tomt Tr e u a ed av l - Sp t Clu or b - H sty t air lis/ - R io (B tles, ad ea - S ar g h in cook g in in r e te t n m ie ov s - Evntsc du e he le - Pr List ice h r d sse ai r e rs Plan enr com , au o ics thrs - Sp t L so or es ns - V chr ou e - Pr r og am re p ci es - Pay m s ovie ava e ilabl / on t e ch t h a ) - S ar p r List p e at - Co en nt t ad e t r v n u es - Th sor b h d t e e t y e in h - In ond cout fo is n - Bid Sa lst r al lon i q alfied th u i for e - M s c ce s u ic on rt t ke ic t - S owooma d h r n - H m s ps u or tri - S op i gch in h p n att g - Tr lin C ic ave g om food W ks op Li t or h s - Poter s styles in fo - E u e r st u an xcl siv e a r t - M ie ov s - W d w s opp g in o h i n M p g ap in - Ilutrato l s in - Syle t b in s ook g - S ar Par p ce lst p e t ri i - Tr l Gu an e ave i c d sc e u s hde l - Bake all s tb - H e d cor i n om e at o con ou e i sci sn ss n - A tomt in & u oive fo -C s e l afé: p cia - M ie list ov s - Roer b dep e ll la ric - Ban e r dd fas ion h - Tr l t s ave ip p ic t r elis - I te c p n r amus - Ou of t n t ow eve t r m s ns/p o otion - C t c ce tu on a t n ry - S e al d p stor p ci e t e c petio om ti n -B atik -C offee s op h s 2 fo film 1 r sal s e h id ol ays - F t/s f d en in irs el ef se - Syle t - W et in in ast g r vi ws ee pu ica bl rea an o n en n u cem t - Fash ion - Tr in ekk g - Pr vie e w - Soce c r - W at’ n w h s e? vol anes- c o -M e p h ak -u /fas ion n /old in ew film - T fa ustic he mo r k - M en y at r it C p g g ar i fo am in e n t s ip -WP A s eg oftheb utiu trat y ea f l - S eci l w b ite for p a es In o e d n sia go s inEu e al rop - S op i g h p n - TV car on , to , cat log e a us w ke d g ee n atew s ay c mp ns p ha io hi - D sig fu k e n ny m ieslist ov -Wd i g ed n - Liv ab oa d e e r d iv - Bake alls es o s tb ho n Der ss tip s - TVGu e d i s es al - H b s/ ob ie - Ka teClub ra - Eh ic tn -H gikin/camin p g - TVIn fo colectn l i g - Sp t la stne s or te w -A n n m n n ou ce e ts At r o y n h op log - B d et u on u g calc lati - Bake all s tb - W e e i th hr s e ab t n w b ok ou e s o - 2 for1 r t avel - M ie ov s c petio om ti ns ch ap p ice t e est r s o sp cial e s - Bake b l s r s t al ta - S op i g h p / n ch r er st ff aact s u - Sw mi g m i n fas ion c at h h cu h t air - A ve tues i fo d nr n sale - T bo le o ae ss ns - W k d li t of ee en s - Lis of s e th t tor s at - For n film eig s - T hn ue inca on ec iq s rto se r as ab - l e on l y d t ati n esin o , - H r m ies or or ov fo at rm p ic d or re acc md ion om o at lis t - I v tm t n es en - A imte t av n a d r el cometit e D p i /C v -W PA - O lin be (s c n e t ocer) g ie u d Ga e tu m s/s ff - Sp t Pro m& Evnt or gra e - O lin bo in co s n e ok g urt - Mrtia a c b, a l rts lu - C st ize tou u om d r - M l In al fo ar h e c iv ar an e ens r gm t - C t B te asse ar r te - W l d in al iv g - A ve tues d nr - Sp t p ram& nt or rog Eve - Pr Comar n ice p iso Gu eid s - Ra ngs ed es& fti ch ul - W d i gS e ed n it - A ve tues d nr ti /tic p r ks - N s p ic lis ovel r e t Gah r g b t e in Clu Ph s 1 ae - Bake alls re s tb co - S e e ly c ic om ar om - Ch r L de ee ea r - In on p ce fo la m c an i e er h d s - H rs ri eg ane i o e d uid c n p t r s &u iq e icu e n u c on arto - S op i gb an ed h p n r d Ph s 2 ae st ff of th p es u e lac - Pa t s oo g w r in h tin a – an uiss es W ek n gte ys e e d a wa - G me sced e a s h ul - S op i glo h p n cal - H i gc b k i n lu d p stor sale e t es s p kag d al ac es e s Ph s 3 ae - F hi g is n cl selyexoic o t - W ke g w s ee nd ate ay in r at / fom ion - M h ge n atc in t n is paka s de s cl s y c ge al o el cat log e a us p t e on n arn r s l ei extic o -WP A - W k dg ee en et - Mtch gten s a in ni pa ers o in rtn nl e aw ay -W AP Page 16 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  17. 17. Information Architecture Design Page 17 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  18. 18. Information Architecture Design Page 18 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  19. 19. Information Architecture Page 19 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  20. 20. Mockup Page 20 © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.

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