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Distribution Solution Distribution Solution Presentation Transcript

  • Distribution Solution Frans Thamura © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed. 2.0.2
  • Meruvian • Meruvian adalah Lembaga Pengembangan dan Pelayanan berbasis Java dan Enterprise OpenSource. • Didirikan untuk mengurangi kesenjangan industri • Meruvian didirikan pada 28 Maret 2006 • Pendiri Meruvian adalah Frans Thamura © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Who is Frans Thamura? • CEO of Intercitra Innovation Center (www.intercitra.com) • BlueOxygen (www.blueoxygen.net) - Open Source Project on Java, since 2001. • Founder of JUG Indonesia • Meruvian Group – Founder • JENI Advisory Board • jTechnopreneur - Founder © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Our Program © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Meruvian USP © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Meruvian Strategic Flow Industri – Education Link © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • SkillSet Sallary Matrix © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Meruvian Center Overview • Meruvian Center adalah sebuah model sarana pendukung implementasi dari program (jTechnopreneur) • Merupakan sarana terintegrasi untuk pengembangan SDM untuk menghasilkan pengusaha global dengan pengalaman praktek © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Meruvian Services Vision © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • The Fenomena © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • The Internet is a revolution © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • A New Business Form for the New Economy Customer– driven Service Internetworked enhanced customization enterprise Business Web Virtual Corporation Value ● Extended creation ● Tightly Industrial coupled age corp. ● Vertical ● Fully integrated Industry Supply-driven environment Mass production Physical Scarce Resources Digital knowledge Abundance © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • The Old versus the New Economy Product Electronic Business The E-Business Core of the New Economy Digital Physical Process The Core of the Digital Old Economy Physical Physical Digital Agent © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • E-Business Transformation High Short-Term Strategies Long-Term Strategies E-Business Community Channel Master Extranets Extranets Tech-Enabled Integrated Business Value Relationship Mgmt.Supply Chain Web Store Management Interactive Unassisted Marketing Selling Web Storefront Procurement & E-Catalog Automation B2C Customer Collaborative Extranets Web Brochures B2B Self-Service Short-Term Projects Operations Automation Low High Time to Implement Source: Gartner Group © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Indonesia © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • The World © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Boundaries Are Being Redefined Value Chains Are Evolving into Business Networks Value chain Business network Company-centric Customer-centric Command and control Connect and collaborate Ownership-driven Relationship-driven Self-contained risk Shared risk © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Supply Chain Management © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • What is SCM ? SCM is a business network covering from buying, making, moving, warehousing to selling Making Moving Buying Selling Ware housing © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Traditional SCM © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Supply Chain Collaboration Supplier Customer Collaboration Collaboration Supplier Manufacturer Customer  Material Requirements  Sales Forecasts  Production Schedules  Order Forecasts  Purchase Plans  Promotions/Price  Shipment Schedules  Inventory Levels  Shipment Schedules Supply Chain Optimization Seek maximum efficiency with the shortest cycle time to improve satisfaction ratings with customers © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Power to the Person - Factory Planner Kevin McCullough - Factory Planner APO 3.0 Workplace Purchasing Workbench Supply Chain KPIs Cockpit Marketplace at www.mySAP.com Production Planning / Detailed Scheduling Company/ Organizati on boundary © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • SCM Exchange Model SCM Facilitate Specialization  Intermediaries provide Exchange efficiencies Intermediaries Producer Customer Connectivity is King for product delivery when and where © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Supply Chain Management • Smart Dashboard* – Supplier – Customer – Employee – Partner – Shareholder © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Enterprise Resource Planning © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Definition of ERP  Software solution that addresses the enterprise needs taking the process view of an organization to meet the organizational goals tightly integrating all functions of an enterprise. © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • What is ERP? • ERP systems are the software tools used to manage enterprise data. • Facilitates Company-wide integrated Information Systems Covering all functional Areas. • Performs core corporate activities and increases customer service augmenting Corporate Image. • Organizes & optimizes the data input methodologies systematically. © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • What is inside ERP?  Databases  Applications  Interfaces  Tools © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Evolution of ERP systems Types of systems Time  Reorder point 1960s  Material requirement 1970s planning (MRP)  Manufacturing resource 1980s planning (MRP-I I )  Enterprise resource 1990s and planning (ERP) onwards © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Siebel CRM © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • If You Were To Start a Company Today... SkillsVillage / PwC AA / FiServ Recruiting/HR Financials ERM Big D, Inc Thin ERP SiebelNet/Usi e-Convergent, APAC Procurement Plasticsnet.com Oracle Metalsite IBM? SAP? Manufacturing Distribution & Fulfillment ITEs i-Logistix, Agile Fingerhut, ADS Solectron © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • E-Business Platform Supply chain management must be considered within the context of an overall e-business framework. E-business Framework Business Strategy e-business Strategy Integrated Product Development Customers Suppliers Customer Supply Chain Management Relationship Management Processes & ERP Management Knowledge Management Information Management © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Dashboard © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Siti Dashboard – Oracle Web Center © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Siti Dashboard – Oracle Web Center © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Customer Management © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Why Market Change Dynamically? Customer Market sectors behaviour Customer segment needs UK market Route to market © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Key Issue: What is CRM? © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • CRM Definition • GartnerGroup defines CRM as a business strategy designed to optimise profitability, revenue, and customer satisfaction. To realise CRM, organisations must foster behaviours and implement processes and technologies that support co-ordinated customer interactions throughout all customer channels © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Strategic Guideline © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Strategic Planning Assumption © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Strategic Planning Assumption © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Strategic Planning Assumption © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Old Business Model “The Company that is remote, uninterested & inaccessible” Channel End User Vendors Product Solution Partner Customer Direct End User Product Vendors Customer © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • The Vision Servic Sales e Channel ERM Customer Web © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • The New Business Model Channel End User Vendor Product Solution Partner Customer © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • System of record • High degree of flexibility and support: Account Technical Order management Support processing Small & medium Campaign business Complaints management Consumer Reporting © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • holistic vision of the customer’s touch points Siebel ERM Advanced Solutions Advanced Features Billing Product Catalogue Customized Invoicing Complex Customer Management Customer Information Analysis CORE BILLING FUNCTIONS • Customer Management Subscription and Assignment • Product Ordering Usage Processing: Support • Usage Processing & Activation • • Wire-line CDR Functions Pricing & Rating • Invoice Preparation • Wire-line meters Local Loop • • Fixed Wire-less Account Treatments Payments VPN • • Financial Management GSM Inter-Connect Acct • Customer Inquiries • CATV Fibre • Security Switch Mediation GSM Fraud Management CATV Trouble Management Work Force Management Services Services Activation Solutions Assurance Packages © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • Value Chain for Customer Focus PHONE, MAIL DIRECT MARKETING, CAMPAIGN MANAGEMENT, DISTRIBUTION & CRM MARKET RESEARCH, DELIVERY CUSTOMER ANALYSIS SUPPORT and SERVICE Branches ISS MEASUREMENT CUSTOMER Sales people Call Center PRODUCTS & SERVICES DEFINITION and DESIGN Internet PRODUCT & SERVICES PROCESSING Home Banking © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.
  • © 2004 – 2009 , Meruvian Foundation. All rights reserved. Proprietary and Confidential - Not to be Copied or Distributed.