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#Firmday 28 march 2014 KCom - the move from the darkside to the light

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Colin Crowley, Group Resourcing & Recruitment Manager at KCOM Group PLC will tell us about his journey 'In-House… The move from the dark side into the light' - transforming an HR function that was …

Colin Crowley, Group Resourcing & Recruitment Manager at KCOM Group PLC will tell us about his journey 'In-House… The move from the dark side into the light' - transforming an HR function that was agency dependant and reactive to a function

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  • 1. Colin Crowley Group Resourcing and Recruitment Manager KCOM Group PLC “My journey… The move from the Darkside to The Light”
  • 2. I’m a recruitment consultantTRUST ME…
  • 3. …and then I saw the light
  • 4. What I found when I joined: Too much dependency on agencies Lack of understanding on why people leave Had a bespoke ATS that hadn’t had any updates/upgrades Not enough trust & confidence in our ability to deliver Low employer brand awareness Very little in the way of Social Media presence or knowlege Very little in the way of MI
  • 5. So it had to change…. • Top to bottom review of PSL • LinkedIn Recruiter • Resourcer • Monthly dashboard • Social Media push • ATS upgrade • Internal Referral scheme refresh • Job board review – cost vs. ROI • Video interviews • Contractor review / MSP • Internal mobility • Recruitment & Selection training design and pilot • Line Manager & Stakeholder engagement
  • 6.  DELIVERING ON OUR PROMISES  BEING EASY TO DO BUSINESS WITH  ADDING GREAT VALUE CANDIDATE EXPERIENCE AND LINE MANAGER EXPERIENCE ?
  • 7. BECOMING A DESTINATION EMPLOYER BY DELIVERING A GREAT CANDIDATE EXPERIENCE
  • 8.  Work collaboratively with the business to plan & tactically execute  Build a stronger Employer Brand proposition  Engaged employee from point of signature  Establish then maintain clear standards & keep to them  Use MI effectively to measure effectiveness & to drive/adapt approach  Focus on adding commercial value to the business  Understand your markets & individual needs  Ensure that when and if someone leaves they leave positively The impact of the experience…
  • 9. So what happened…….
  • 10. Agency savings…. 2011/12 £125,000 2012/13 £216,000 2013/14 £260,000 2014/15 B A U
  • 11. I’m a recruitment consultantTRUST ME…
  • 12. Social media presence….. Twitter followers 1,452 to 4,573 LinkedIn connections 3,144 to 8,953 We’re also on YouTube, Pinterest, Wordpress, Instagram, Yammer…..
  • 13. Our CandEx survey said…. Recruitment process 8.6 / 10 Communication 8.8/10 Offer letter process 10/10 Quality/quantity of offer pack 7.7/10 Newstarter induction 8.0/10 Role as described 9.3/10
  • 14. Other highlights…. Introduction of Talent Pools Introducing “talent of the future” to stakeholders Roll out of R&S course across UK Line Manager training of Social Media Hosting of Round Table events for In-House Introduction of apprenticeship schemes Pilot of grad scheme
  • 15. THE FUTURE
  • 16. Thanks for listening Follow me: @recruitercol Follow us: @KCOMgroupjobs

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