WiFi for the Hospitality Industry

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Guest Internet Solutions for the Hospitality Industry. A guide to installing WiFi and Internet access within the hospitality industry.

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WiFi for the Hospitality Industry

  1. 1. Hospitality Internet Solutions Guest Internet Solutions for the Hospitality Industry Guests of any hospitality business regard the Internet as an essential service and make reservation choices based on Internet availability. Guests want Internet available in various forms for different types of computer or gadget they have. Most guests want wireless Internet available everywhere that they might go on the property. We have spent several years developing Internet access solutions that deliver the types of service that guests ask for. Our solutions offer guests Our solutions also meet the requirements of extensive Internet features hospitality businesses, with features that including those listed below: include those listed below: Wired and wireless internet in Increase income by offering a broader range of each room with guaranteed charged Internet services wireless coverage Improve customer loyalty by offering a reliable Business center with computers, service that encourages the guest to differentiate printers, scanner, fax, and copier the hotel Wireless Internet in public areas Provide a customized login page that links to the (lobby, restaurant) for guests hotel web site to encourage guests to go to the web and outside visitors site and use it for return reservations Wireless Internet in conference Improve equipment reliability with a faster time to areas for guests and outside repair visitors Reduce customer complaints about the Internet Wireless Internet in outdoor services areas (beaches, etc.) for guests Outsource guest Internet system maintenance and and outside visitors management to the IT provider The easy way to provide guest Internet access Plug and play guest Internet solutions for all hospitality businesses Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 1 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.
  2. 2. Hotel Conference Area Wireless Internet Many hotels provide guest Internet in rooms, but completely ignore the demand for Internet access from visitors to the conference areas. We have a plug and play solution that gives fast payback. The solution is simple to install and requires only data wiring to each wireless unit. Visitor billing uses pre-pay scratch cards that can be sold at the front desk. A robust wireless unit is installed in an upper corner of each conference room and wired to a switch via cat-5 cable. One wireless unit can cover a room size up to 5000 sq ft. Guest access is authorized within each unit The hotel stocks 1-day scratch cards that are sold to visitors at the front desk. Credit card billing can also be Customer billing can use scratch cards and also credit cards added to the unit. The hotel can optionally give guests free access to the conference area network while charging The custom login page and banner advertising is contained within each unit conference visitors. Failure monitoring of each unit with an alarm routed to your IT vendor Equipment cost for each conference room is economical and a switch is required to connect all units to the DSL Remote management and configuration of all devices circuit. Installation is quick and can be accomplished by Comprehensive report to track use of the network your IT provider. A hotel provides conference facilities that are used by local firms for offsite meetings. Business case: Hotel Conference Area 10 rooms are available each with a seating capacity of 30, and walls can be removed to make fewer larger rooms. The hotel charges visitor for daily Internet access: hotel guests get access bundled with rooms The hotel provides wired Internet in guest rooms but no Internet access is available for conference visitors, leading to many complaints from visitors. Results: The hotel averages approximately 100 visitors (non-guests) per day for business Time to investment payback = less than 30 days conferences hosted at the hotel. Approximately 50 visitors per day will have laptops Profit 1st year approximately = $150,000 and want to check email. Upgrade Wired Hotel Rooms for Wireless Internet Many hotels already have wired Internet in rooms but guests continue to ask for wireless. Many laptop computers are now manufactured without Ethernet ports. Installing wireless is a hit and miss process for many hotels as installers experiment on their time. We provide the only solution that guarantees wireless in every room because we put wireless in every room. You are probably thinking that our solution must be expensive as installers charge $thousands to put a couple of wireless access points on each floor. The answer is that our solution is less expensive because we purchase equipment in large volumes and pass these savings on to you. Our solution adds wireless plus 3 more Ethernet ports for each room If your rooms are wired with cat-5 Ethernet then you can The custom login page and banner advertising is contained within each unit upgrade each room to wireless starting at $99. That includes wireless Internet and four additional Ethernet Failure monitoring of each unit with an alarm routed to your IT vendor connectors for your guests. Remote management and configuration of all devices The easy way to provide guest Internet access Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 2 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.
  3. 3. Authentication Server for Hotel Internet Custom Login Pages Even though your hotel has wired Internet access in all rooms with good wireless coverage, you can still upgrade your system with a custom login page and banner advertising by installing our authentication server in your network. Installation is quick and easy and can be carried out by your IT provider. A custom log in page will benefit your business in several ways. The most important feature of your log in page is that it is designed to be an extension of your web site and therefore should encourage guests to become familiar with your web site. If returning guests make reservations through your website then your margins will improve. Guest access is authorized within the server: guest and visitor billing can The room data circuits and wireless access points are use scratch cards and credit cards connected to our authentication server via switches. Your IT provider can install this equipment. The custom login page and banner advertising is contained within the server Please see our services page for custom login page design and banner advertising. Our wireless products all Failure monitoring of each unit can initiate an alarm to your IT vendor: incorporate the features of our authentication server. remote management facilitates configuration of the product Most hotels are surrounded by small businesses that make a living with the hotel Business case: Login page banner guests. Local businesses include: fast food, diners, restaurants, dry cleaners, travel advertising agencies, taxi firms, and car rental firms. Hotels usually let neighbors leave business The hotel Internet login page charge per banner for cards in the lobby as a service to guests. local businesses One hotel decided to offer local businesses advertising space on their Internet log in Results: page and most of them were happy to pay as this marketing improved their sales to hotel guests. The hotel charges a monthly fee to neighboring businesses for Time to investment payback = less than 30 days advertisements: and the banner management was outsourced as the hotel wanted a Profit 1st year approximately = $20,000 ‘hands off’ approach. Hotel Business Center Many hotels provide wired or wireless Internet access in rooms for guests who take computers. Guests who don't have computers need a business center facility to check email and file reports. The business center has to be well equipped so that guests do not have to make a line to check their emails. The business center should have several computers, color and BW printers, a scanner, a FAX machine and a copier. The business center provides a profit for the hotel by charging guests for use of computers, printers, copiers and the Internet. The guest has to purchase a 1-day scratch card and the access code permits use of computers, printers and Internet. The business center computers are ‘thin clients’ and have Windows XP installed: each Business case: Hotel business center one is connected to our gateway router. We provide top-quality thin-client computers Charge guests for use of computers and Internet that are manufactured by Hewlett-Packard. Results: If the guest changes any Windows configuration then the computer is simply reset to Time to investment payback = less than 30 days return it to the standard configuration: there is no maintenance required to correct Profit 1st year approximately = $115,000 settings or reload software. The easy way to provide guest Internet access Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 3 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.
  4. 4. Resort Solution We count many resort customers among our client list, including one of the worlds largest resort management companies. Resorts choose our solution primarily for guest billing flexibility and for our failure monitoring and management features. Resorts want low cost wireless equipment for specific areas and also require high reliability long-range equipment that is capable of providing Internet access along miles of beaches. Our systems provide these solutions plus much more. Resorts look for the following features when specifying their guest Internet service requirements. High reliability with fast failure detection and quick repair: critical locations Global resort management companies use our solution to must have redundancy manage customer Internet access anywhere in the world from one location. Wireless coverage over very large public areas including beaches Technical support and maintenance can be outsourced to a Guests are billed via their room account for room Internet, wireless local company close to each resort and managed by the Internet through the resort and business center access central IT staff. Outsourcing reduces operational costs Conference visitors must be charged at daily rates for using Internet considerably and eliminates fixed costs at each resort. facilities Customer charge policies can be determined centrally and Resort IT staff have central management of multiple resort locations deployed world wide from a central location. An established resort had outsourced the provisioning of guest Internet services. Business case: Resort However management was getting many complaints about the service quality. The Results resort was paid a fee by the outside company but they did not know how much Time to investment payback = less than 3 months money was being made. Finally the resort management decided to deploy a state of the art Internet service for guests to eliminate complaints. Profit 1st year approximately = $175,000 Wireless Internet for Large Outdoor Areas We manufacture very long range wireless equipment that will give a laptop user Internet access greater then a mile from Photograph the antenna line of sight. Our resort copyright Hyperlink Technologies customers use our long range solution to provide their guests with Internet access along several miles of beaches. Our marina customers also use our long range solution for large areas. Our long range systems achieve exceptional performance through advanced radio frequency engineering. Each system must be mounted on a tower and have a clear line of sight to areas that have to be provided with wireless Internet access. Guest access is authorized within each unit, and customer billing can use scratch cards and credit cards The custom login page and banner advertising is contained within each unit Failure monitoring of each unit can initiate an alarm to your IT vendor Remote management and configuration of all devices is available Integrated RF amplification permits laptop connections over mile line of sight to a laptop, and up to 10 miles to a building receiver (CPE) product The easy way to provide guest Internet access Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 4 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.
  5. 5. Public Internet for Temporary Outdoor Events One of our areas of specialization is providing guest Internet systems that can be set up and taken down very quickly. We can provide the wireless network infrastructure for short term events such as product launches, marketing /promotion events or a fashion show. The temporary wireless network installation can be set up in a building or marquee. We can supply portable aluminum antenna stands and erected on site in a few minutes. We also provide point to point wireless links to bring Internet access to the event temporary location. We have developed a range of wireless products that are suitable for providing Wireless Internet coverage at very large events. Our products provide long-range line of sight coverage with high capacity data capability that supports a large number of simultaneous users. Our billing system can support several options, including credit card charges, VIP passes, scratch card sales and discount access for site vendors. Our engineers have experience with wireless Internet networks for large events so please call us to discuss your project requirements. In some circumstances we can arrange equipment rental with trained engineers to set up wireless networks for events. Temporary billing, monitoring and management account for the duration of the event Custom login display prepared for the event with banner advertising High capacity wireless throughput to support thousands of users per day Very long range wireless equipment Fast set up and take down Golf Club Solution Many golf club members would like Internet Photograph access in the club house. Members take copyright Hyperlink customers for a round of golf and may like Technologies access office information when the conversation turns to business back at the bar. We offer indoor/outdoor antennas that are perfect for the club house installation. Our solution also includes coverage of the golf course using long range antennas for line of sight communications where laptop computers and GPS receivers have been installed on ‘intelligent golf carts’. C our se antenna Members and visitors can be billed for Internet use with scratch cards sold in the clubhouse and with credit cards. C lubhouse antenna Clubhouse antennas Long range course antenna Custom log in page with banner advertising A custom log in page is prepared as an extension of the clubs web site and also carries banner advertising from golf Pre-pay scratch cards for billing (custom graphics optional) equipment suppliers. The easy way to provide guest Internet access Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 5 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.
  6. 6. Airport Solution Many passengers carry laptop computers and so most international airports have installed a wireless Internet service. Some Concour se airlines also provide their customers with antenna wireless Internet in lounges. There are still many regional airports however that do not provide wireless Internet for travelers due to the very high cost of the large airport project suppliers. Our airport Internet solution is designed for small budgets. We can assist with the project plan and airport maintenance staff can install the wireless products. Internet can be distributed Inter net through the airport via cat-5 cables to each kiosk of the concourse access points. Alternatively distribution can be wireless using 5GHz band to repeaters located around the airport concourses. Wired long range access points to cover 3000 to 5000 sq ft, units can be The airport management can bill travelers for Internet installed in a dual redundant configuration with hot-swap access through sales of pre-paid scratch cards and also through credit card billing. Login page banner advertising Custom log in page with seamless web site integration generates additional revenue from concourse shops. If the airport wants to offer free Internet to travelers then the Custom pre-pay scratch cards and credit card billing banner advertising alone will cover investment and Banner advertising offered to concourse shops operating costs. Airport Internet services can be very profitable for the airport management because Business case: Airport many travelers need Internet access to verify travel information and communicate Internet access is charged via credit cards and the about business issues. sale of scratch cards at selected stores and income Due to the complexity of airport buildings a large number of wireless access points from login page banner advertising are usually required which means that the initial investment is high compared to other Results types of business. Time to investment payback = less than 2 months Most airports provide wireless Internet but need to upgrade their services to address Profit 1st year approximately = $430,000 the increasing demand from travelers. Motel Solution Motels have smaller budgets for guest Internet investments however we have an economical approach that will fit the budget of any motel. We can provide a combined wireless point plus router for installation in the lobby area. Guests can connect to the Internet with laptop computers and a desktop computer can be connected via the router for guests who did not bring a laptop but want to check email. A nominal charge can be made for the Internet service by selling scratch cards or printing codes for sale to guests. Internet service can also be offered free to guests. We can install a customized login page in the router prepared to your specifications, and optional banner advertising can be added to the login page. Provide free Internet to guests or charge a nominal amount An important advantage of our motel solution is that you don’t need specialists on staff. Charge guests with a scratch card or printed code Our software permits you to outsource management of Custom log in page can optionally integrate with the motel web site guest Internet access to your IT provider, or we can quote Banner advertising can be added to the log in page for remote management of your service. The easy way to provide guest Internet access Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 6 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.
  7. 7. Trade Show Solution Internet access is a requirement of any trade show today: exhibitors need Internet access to get information, keep in touch A ntenna with offices and process credit cards. Visitors also need Internet access as many of them are spending a day away from the offices but they still have to keep in touch via emails. Good Internet access will permit more visitors to attend the show. Most trade shows have a high volume of Inter net users: several hundred people may be kiosk connected simultaneously at a large trade show, with thousands of people using the network during a 24 hour period. Open wireless network and kiosk products for visitors in rest area We have extensive experience providing wireless network solutions for trade shows. Please call us with your Closed wireless network for exhibitors with load management requirements and we will help you prepare a project that will give the required performance within your budget. Assessment of trunk circuit bandwidth requirements A trade show management company organizes an annual art event. The site has two Business case: Trade show large buildings owned by the event organizer plus a large tent is erected for the Wireless Internet income from booths plus sales of event. Internet access scratch cards Approximately 500 booths are rented by the organizer and the booth space includes a Results charge of $100 for wireless Internet access during the event. The event organizer Total investment as % of sales = 10% also expects to sell 750 scratch cards to some of the approximately 35,000 visitors to the show. Profit from Internet approximately= $50,000 RV Park Solution Most RV parks can be provided with Photograph copyright excellent wireless Internet coverage by Hyperlink Technologies installing a sectorized antenna with a long C entr al range wireless access point at a central antenna location above the tree tops so that open spaces have direct line of sight to the antenna. RV guests within a mile radius who have direct line of sight to the central antenna can connect laptop computers without problem. The central antenna requires power and connection to a DSL router. We can also connect to a remote DSL site using a microwave link to the central antenna. Rental Guest billing requires the sale of scratch receiver cards, and credit card processing. Central mast-mounted sectorized antenna system with long range access The custom long in page can also link to the park web site. points The RV park should also offer long-range receivers for guest rental so that they can get internet access at greater A pack of guest receivers for rental distances or with some tree cover. The guest receivers are very low cost: investment is recovered with about two Scratch cards for sale to guests provide access codes weeks rental. The Internet is a valuable resource for RV vacationers. Many select RV sites based on Business case: RV park the availability of wireless Internet. Most RV sites have wireless Internet but many are Sales from Internet access, equipment rentals and poorly equipped. Most users complain that the wireless does not cover the site so advertising they have to take laptops to the clubhouse. RV park owners can also make much Results more money by increasing coverage and range, offering flexible payment methods, selling login page advertising and rental of long range wireless units for temporary Time to investment payback = less than 30 days installation on RV’s. Profit 1st year approximately = $110,000 The easy way to provide guest Internet access Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 7 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.
  8. 8. Marina Solution Most marinas can provide excellent wireless Internet coverage for all boats berthed in the marina by installing a sectorized antenna with a long range access point on Centr al antenna a high building or a mast. Laptop computers will have Internet access up to a mile away ROOF LOCATION with line of sight to the antenna. The OF ANTENNA antenna must be mounted high enough so that there is a clear line of sight from the deck of each boat to the antenna. The central antenna is connected to a DSL router. Direction of Guest billing requires the sale of scratch Rental transmission receiver cards, and credit card processing. A custom long in page can also link to the marina web site. Central mast-mounted sectorized antenna with a long range access point The marina can also rent receivers to boat owners so that they can get internet access below deck. The guest A pack of guest receivers for rental receivers are very low cost: investment is recovered with about two weeks of rental fees. Pre-pay scratch cards for sale to guests A marina wireless installation can be facilitated by installing an antenna on top of a Business case: Marina high structure such as a dry stack storage, to provide line of sight coverage over the Annual sales from Internet access, equipment marina area. rentals and advertising A high power wireless unit with an efficient antenna will provide wireless Internet Results access over all the marina dockage area. Boat owners to buy scratch cards or pay Time to investment payback = less than 30 days with credit cards. Login page advertising is sold to businesses around the site. Profit 1st year approximately = $67,000 Wireless unit rental to boat owners provides a good connection below deck. Bar/Restaurant Solution Coffee bars have become an extension to the workplace because work can continue on the customers laptop while popular beverages are consumed. Restaurants can attract business lunch customers who want to talk sales between courses. We offer a very low entry cost for businesses that wish to provide wireless Internet access for guests. You can charge for Internet use by selling pre pay scratch C or ner cards and by credit card billing. antenna Alternatively you can offer free Internet with a time limit for customers to discourage customers moving permanently to the restaurant or bar. Low cost long range antenna with all software included Custom splash page that integrates with the business web site The cost of free Internet can be recovered by offering Pre pay scratch cards and credit card processing When charging for use advertising to suppliers and neighboring businesses. When mounted high in one corner of the room a single antenna When offering free Internet sell advertising to suppliers and neighbors can cover a large area, up to 5000 sq ft. The decision of business lunch customers who are selecting a restaurant can be Business case: Bar/Restaurant swayed by the availability of wireless Internet. Coffee bars such as Starbucks Scratch cards sales for Internet access established a trend of charging for Internet access. Results The restaurant can take advantage of the wireless Internet by designing a login page Time to investment payback = less than 30 days that is part of the business web site to encourage customers to use the website: a powerful customer loyalty tool. Profit 1st year approximately = $9,000 The easy way to provide guest Internet access Hospitality Internet Solutions is a DBA of Fire4 Systems Inc. A Florida Corporation 8 Hospitality Internet Solutions, Unit C-12, 6073 NW 167 St., Miami, FL 33015, USA Tel: 305 558 8773 www. hospitality-internet. Com Copyright © Fire4 Systems Inc., 2008. All rights reserved. Fire4, WISPlink, Avansu, WISPzone, Hospitality-Internet and the respective logos are registered marks of Fire4 Systems Inc. All other registered marks, trademarks, service marks and logos are the property of their respective holders. Information is subject to change without notice.

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