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WHAT PRACTITIONERS SAY(THINK) ABOUT ENTERPRISE         SEARCH By Kristian Norling | Search Solutions 2012 | 29 November 20...
AGENDASome stats and what enterprise search practitioners thinkOrganisationBusinessUsersInformationSummary
#ssol2012@kristiannorling | @!ndwise
What job is search      hired to do?       Reference: Clayton Christensen HBS
FIRST LET’S TALK     ABOUT  MILKSHAKE...
to give us theright informationwhen we need it!
BEST PRACTICE FOR ENTERPRISE SEARCHWhat leading practitioners do
About the survey •Annual survey initiated in 2012 •Aimed at practitioners (with responsibility for search) • Increase unde...
THE ENTERPRISE SEARCH AND FINDABILITY SURVEY/REPORT sign up & download 2012 report
Survey respondents and demographics 2012•170 respondents globally•28 countries•Europe: 59.4% (101 respondents)•North Ameri...
IS IT EASY TO FIND THE  RIGHT INFORMATION      WITHIN YOURORGANIZATION TODAY?Source: The Enterprise Search and Findability...
nathansnider
77%MODERATELY OR VERY HARD
What practitioners think aboutENTERPRISE SEARCH64%      have poor search functionality and have49%      inconsistency in h...
Practitioners thinkORGANISATION50%        have less than 1 FTE working with search58%       analyse search logs and14%    ...
SEARCH ANALYTICS                              digging for gold67%   of the Very Satis!ed (VS) with their current search gr...
HOW CRITICAL IS FINDINGTHE RIGHT INFORMATIONTO YOUR BUSINESS GOALS     AND SUCCESS? Source: The Enterprise Search and Find...
75%IMPERATIVE OR SIGNIFICANT
Practitioners thinkBUSINESS87%      accelerate retrieval of known information71%      improve re-use of content/Informatio...
Practitioners thinkBUSINESS59%      have NO KPI:s and60%      has NO budget or don’t know,62%      do NOT calculate ROI/TCO
Practitioners thinkUSER84%      have feedback functionality in the VS group50%       do user testing regularly in the VS g...
Practitioners thinkINFORMATION53%       have NO information lifecycle management30%      have an information owner67%     ...
Practitioners thinkINFORMATION                                                 %                     All users     User th...
LEADING ORGANIZATIONSwhat the Very Satis!ed DO with Enterprise Search The number of Full Time Equivalents (FTE) is 1-2 or ...
Kristian Norlingkristian.norling@!ndwise.com      @kristiannorling         @!ndwise       !ndwise.com      Findability Blo...
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What Practitioners Say (Think) About Enterprise Search

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Presentation made at Search Solution 2012, on 29 November in London by Kristian Norling.

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Transcript of "What Practitioners Say (Think) About Enterprise Search"

  1. 1. WHAT PRACTITIONERS SAY(THINK) ABOUT ENTERPRISE SEARCH By Kristian Norling | Search Solutions 2012 | 29 November 2012 | London
  2. 2. AGENDASome stats and what enterprise search practitioners thinkOrganisationBusinessUsersInformationSummary
  3. 3. #ssol2012@kristiannorling | @!ndwise
  4. 4. What job is search hired to do? Reference: Clayton Christensen HBS
  5. 5. FIRST LET’S TALK ABOUT MILKSHAKE...
  6. 6. to give us theright informationwhen we need it!
  7. 7. BEST PRACTICE FOR ENTERPRISE SEARCHWhat leading practitioners do
  8. 8. About the survey •Annual survey initiated in 2012 •Aimed at practitioners (with responsibility for search) • Increase understanding in the bene!ts, problems and trends in enterprise search •The 2013 survey will open in January/February
  9. 9. THE ENTERPRISE SEARCH AND FINDABILITY SURVEY/REPORT sign up & download 2012 report
  10. 10. Survey respondents and demographics 2012•170 respondents globally•28 countries•Europe: 59.4% (101 respondents)•North America: 22.3% (38 respondents)•60.8% > 1000 Employees•North America: 71.1% global orgs•Search vendors and integrators excludedHope to double the number of respondents in 2013!
  11. 11. IS IT EASY TO FIND THE RIGHT INFORMATION WITHIN YOURORGANIZATION TODAY?Source: The Enterprise Search and Findability Report 2012
  12. 12. nathansnider
  13. 13. 77%MODERATELY OR VERY HARD
  14. 14. What practitioners think aboutENTERPRISE SEARCH64% have poor search functionality and have49% inconsistency in how they tag content with a48% lack of adequate tags. Also they48% don’t know where to look and -hold on - they33% don’t know what to look for!
  15. 15. Practitioners thinkORGANISATION50% have less than 1 FTE working with search58% analyse search logs and14% have a search strategy in place.58% says IT owns search and71% says IT has !nal decision regarding search.
  16. 16. SEARCH ANALYTICS digging for gold67% of the Very Satis!ed (VS) with their current search group and71% of the mostly satis!ed groups do search analytics and83% (VS) have a person or group that is responsible for analyzing user behavior and to make sure that search supports business needs
  17. 17. HOW CRITICAL IS FINDINGTHE RIGHT INFORMATIONTO YOUR BUSINESS GOALS AND SUCCESS? Source: The Enterprise Search and Findability Report 2012
  18. 18. 75%IMPERATIVE OR SIGNIFICANT
  19. 19. Practitioners thinkBUSINESS87% accelerate retrieval of known information71% improve re-use of content/Information67% increase collaboration59% have NO KPI:s
  20. 20. Practitioners thinkBUSINESS59% have NO KPI:s and60% has NO budget or don’t know,62% do NOT calculate ROI/TCO
  21. 21. Practitioners thinkUSER84% have feedback functionality in the VS group50% do user testing regularly in the VS group30% use de!ned user target groups when designing
  22. 22. Practitioners thinkINFORMATION53% have NO information lifecycle management30% have an information owner67% of VS have a taxonomy in place and83% have a metadata standard.
  23. 23. Practitioners thinkINFORMATION % All users User that publish content IT Records managers Authors Subject matter experts Automated (by software) 0 12,5 25 37,5 50
  24. 24. LEADING ORGANIZATIONSwhat the Very Satis!ed DO with Enterprise Search The number of Full Time Equivalents (FTE) is 1-2 or more. 50% 67% do usage testing regularly have a taxonomy in place 84% 83% have feedback functionality have metadata standard
  25. 25. Kristian Norlingkristian.norling@!ndwise.com @kristiannorling @!ndwise !ndwise.com Findability Blog Slideshare LinkedIn Vimeo Newsroom
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