Results from the Enterprise Search and Findability Survey 2012

RESULTS FROM THE ENTERPRISESEARCH AND FINDABILITY SURVEY

Hikingartist

SLIDESHARE.NET/FINDWISE GLOBAL + EUROPE + NORTH AMERICA

ANNUAL SURVEY

SIGN-UP FOR 2013

170 RESPONDENTS GLOBALLY

SEARCH VENDORS AND INTEGRATORS EXCLUDED

EUROPE>1000 EMPLOYEES 107 ORGS.

EUROPE: 59.4%101 RESPONDENTS

NORTH AMERICA: 22.3%38 RESPONDENTS

DEMOGRAPHICS

28 COUNTRIES

52.2%PRIVATE SECTOR

48.8%PUBLIC SECTOR

60.8%> 1000 EMPLOYEES

33.5%> 10 000 EMPLOYEES

52.9%GLOBAL

NORTH AMERICA:71.1% GLOBAL ORGS

EUROPE53.6% GLOBAL ORGS

78.7%ONE CORPORATE LANGUAGE

AMOUNT OF INDEXED UNSTRUCTUREDINFORMATION IN 3 YEARS

EUROPE 86.2%SAYS MORE

HOW CRITICAL IS FINDINGTHE RIGHT INFORMATION TO BUSINESS GOALS AND SUCCESS?

75.0%IMPERATIVE/ SIGNIFICANT

EUROPE 76.5%IMPERATIVE/SIGNIFICANT

IS IT EASY TO FIND THE RIGHT INFORMATION WITHIN YOURORGANISATION TODAY?

59.5%MODERATELY/ VERY HARD

EUROPE 77%MODERATELY/VERY HARD

14.0%FAIRLY/VERY EASY

MULTIPLE REPOSITORIES?

50.7%MULTIPLE REPOS

EUROPE 53.3%MULTIPLE REPOS

NORTH AMERICA: 63.6%MULTIPLE REPOS

LARGER ORGSTHINK IT IS (WAY)MORE IMPORTANT

WHAT ARE THE OBSTACLES TO FINDING THE RIGHT INFORMATION?

63.4% POOR SEARCH FUNCTIONALITY50.0% LACK OF ADEQUATE TAGS51.4% INCONSISTENCY IN HOW WE TAG CONTENT52.1% DONT KNOW WHERE TO LOOK

EUROPE64.2% POOR SEARCH FUNCTIONALITY47.7% LACK OF ADEQUATE TAGS48.6% INCONSISTENCY IN HOW WE TAG CONTENT47.7% DONT KNOW WHERE TO LOOK

NORTH AMERICA:48.6% POOR SEARCH FUNCTIONALITY62.9% LACK OF ADEQUATE TAGS65.7% INCONSISTENCY IN HOW WE TAG CONTENT54.3% DONT KNOW WHERE TO LOOK

LEVEL OF SATISFACTION

19.6%MOSTLY/VERY SATISFIED

EUROPE 18.5%MOSTLY/VERY SATISFIED

SATISFIED WITH UI SPEED NAVIGATION

DISSATISFIED WITH METADATA TAXONOMY

PRIMARY GOAL FOR UTILISING SEARCH TECHNOLOGY

ACCELERATE RETRIEVAL OF KNOWN INFORMATION SOURCES

86.6%IMPERATIVE/SIGNIFICANT

IMPROVE RE-USE OF CONTENT(INFORMATION/ KNOWLEDGE)

RAISE AWARENESS OF “WHAT WE KNOW”

USER EXPERIENCE TESTS

18.1%REGULARLY

EUROPE 14.5%REGULARLY

SEARCH SUPPORT?

YES37.5%

EUROPE + GLOBAL YES 45.9%

WHO OWNS SEARCH?

57.6% IT

43.2%IT (NOT CIO)

NORTH AMERICA: 78.8% IT

EUROPE: 54.2% IT

NORTH AMERICA: 51.5% IT (NOT CIO)

28.8% CORPORATECOMMUNICATIONS

EUROPE 43.9%CORPORATE COMMUNICATIONS

17.6%KNOWLEDGEMANAGEMENT

EUROPE 10.5%KNOWLEDGE MANAGEMENT

FINAL DECISION REGARDING SEARCH

70.9% IT

NORTH AMERICA: 87.9% IT

EUROPE: 66% IT

Hikingartist

SEARCH BUDGET

NONE SAYS 45.4%

EUROPENONE SAYS 36.4%

DON’T KNOW 15.1%

EUROPEDON’T KNOW 21.8%

FOR THOSE WITH A SEARCH BUDGET

76.6%LESS THAN 100K €

EUROPE ≈50%DON’T KNOW HOW MUCH

BUDGET IN 3 YEARS

15.1%SAYS SMALLER BUDGET

SAME OR MORESAYS THE REST

NUMBER OF EMPLOYEESWORKING WITH SEARCH

50.4%LESS THAN ONE

EUROPESAME IN >10 000EMPLOYEE ORGS

EUROPE >10 000 42.3% HAVE MORE >1

EUROPE >10 000 19.2% 3 - 5 PPL

ROI OR TCO

62.1% NO

58.6% NO

EUROPE >10 000 42.3% NO

WHAT KIND OF KPI:S?

MONTHLY USAGE STATSUSER SATISFACTION% TOP SEARCH TERMS MANAGEDCALL CENTER CALLS DEFLECTEDSEARCH REPHRASINGPRODUCTIVITY GAINSEARCH PERFORMANCE INDICATOR

WEB SEARCH INFLUENCE

YES 59.5%SIGNIFICANT/ IMPERATIVE

EUROPE YES 67.2%SIGNIFICANT/IMPERATIVE

SAME TECH ON INTRANET AND INTERNET?

YES30.4%

EUROPE YES 42.6%

SEARCH STRATEGY IN PLACE?

YES14.2%

EUROPE YES 6.0%

YES + PLANNED 44.4%

EUROPEYES + PLANNED 46%

USERS CAN PROVIDE FEEDBACK

YES + PLANNED 72.3%

EUROPEYES + PLANNED 80%

USERS INFLUENCE ON RELEVANCY

YES11.4%

EUROPE YES 16%

PLANNING 20.0%

IS THERE AN OWNER OF INFORMATION?

YES29.5%

CONTENT LIFECYCLEMANAGEMENT PROCESS IN PLACE?

NO52.9%

STANDARD FOR WHATMETADATA (DESCRIBINGCONTENT/INFORMATION)

YES + PLANNED 48.4%

HAS A TAXONOMY(IDENTIFYING, NAMING AND CLASSIFYING CONTENT)

YES32.4%

WHO CAN TAG/CLASSIFYCONTENT WITH METADATA?

% All usersUser that publish content IT Records managers Authors Subject matter expertsAutomated (by software) 0 13 25 38 50

Hikingartist

SUMMARY(HYPOTHESIS)

NO BUDGETNO RESOURCES NO STRATEGY

NO TCONO ROINO KPI

BUSINESS CASE? IT DECIDES

BETTER METADATA MORE TAGGING TAXONOMY

SOMETHING POSITIVE

INFORMATION = VALUE

INFONOMICS: THE PRACTICE OFINFORMATION ECONOMICS @DOUG_LANEY - GARTNER IN FORBES.COM 22TH MAY 2012

ENHANCE VALUE OF EXISTING INFORMATION

WE CAN FIX THIS

BETTER METADATA

STRATEGYSTANDARDISED KPI(SEARCH PERFOMANCE INDICATOR) ROI

WORK STARTS AFTERIMPLEMENTATION

LET US ALL HELP TO MAKE FINDABILITY BETTER

QUESTIONS?

Kristian Norlingkristian.norling@findwise.com @kristiannorling @findwise findwise.com Slideshare LinkedIn Vimeo Newsroom

http://tweets.findwise.com	1975
http://blog.findwise.com	1134
http://findabilityblog.com	468
http://www.findwise.com	246
http://connections.ey.net	168
http://enterprisesearchandusability.blogspot.com	20
http://feeds.findwise.com	18
http://feeds.feedburner.com	14
https://twitter.com	12
http://www.findabilityblog.com	12
http://enterprisesearchandusability.blogspot.no	11
http://www.twylah.com	8
http://enterprisesearchandusability.blogspot.ca	4
http://enterprisesearchandusability.blogspot.co.uk	4
http://enterprisesearchandusability.blogspot.fr	3
http://enterprisesearchandusability.blogspot.de	3
http://localhost	3
http://enterprisesearchandusability.blogspot.in	2
http://us-w1.rockmelt.com	2
http://enterprisesearchandusability.blogspot.com.au	2
http://webcache.googleusercontent.com	2
http://enterprisesearchandusability.blogspot.dk	1
http://enterprisesearchandusability.blogspot.ru	1
https://si0.twimg.com	1
http://blog.findwise.com.preview.binero.se	1
http://twitter.com	1
http://enterprisesearchandusability.blogspot.se	1
http://enterprisesearchandusability.blogspot.ie	1

Results from the Enterprise Search and Findability Survey 2012

by Findwise

Accessibility

Categories

Upload Details

Usage Rights

28 Embeds 4,118

Statistics

Results from the Enterprise Search and Findability Survey 2012 Presentation Transcript