Results from the Enterprise Search and Findability Survey 2012

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A few preliminary results form the Enterprise Search and Findability Survey. The dataset for the survey is very large, and the analysis on the complete dataset will be in the report that will be published in June.

This presentation is a mash-up of the versions presented at the Enterprise Search Summit, 15th of May, 2012, in New York, US, Enterprise Search Europe in London, 30th of May 2012, IKS Semantic Enterprise Technologies Workshop on the 12th of June in Salzburg, Austria. Also presented at Findability Day 2012 Stockholm,

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Results from the Enterprise Search and Findability Survey 2012

  1. 1. RESULTS FROM THE ENTERPRISESEARCH AND FINDABILITY SURVEY
  2. 2. Hikingartist
  3. 3. SLIDESHARE.NET/FINDWISE GLOBAL + EUROPE + NORTH AMERICA
  4. 4. ANNUAL SURVEY
  5. 5. SIGN-UP FOR 2013
  6. 6. 170 RESPONDENTS GLOBALLY
  7. 7. SEARCH VENDORS AND INTEGRATORS EXCLUDED
  8. 8. EUROPE>1000 EMPLOYEES 107 ORGS.
  9. 9. EUROPE: 59.4%101 RESPONDENTS
  10. 10. NORTH AMERICA: 22.3%38 RESPONDENTS
  11. 11. DEMOGRAPHICS
  12. 12. 28 COUNTRIES
  13. 13. 52.2%PRIVATE SECTOR
  14. 14. 48.8%PUBLIC SECTOR
  15. 15. 60.8%> 1000 EMPLOYEES
  16. 16. 33.5%> 10 000 EMPLOYEES
  17. 17. 52.9%GLOBAL
  18. 18. NORTH AMERICA:71.1% GLOBAL ORGS
  19. 19. EUROPE53.6% GLOBAL ORGS
  20. 20. 78.7%ONE CORPORATE LANGUAGE
  21. 21. AMOUNT OF INDEXED UNSTRUCTUREDINFORMATION IN 3 YEARS
  22. 22. EUROPE 86.2%SAYS MORE
  23. 23. HOW CRITICAL IS FINDINGTHE RIGHT INFORMATION TO BUSINESS GOALS AND SUCCESS?
  24. 24. 75.0%IMPERATIVE/ SIGNIFICANT
  25. 25. EUROPE 76.5%IMPERATIVE/SIGNIFICANT
  26. 26. IS IT EASY TO FIND THE RIGHT INFORMATION WITHIN YOURORGANISATION TODAY?
  27. 27. 59.5%MODERATELY/ VERY HARD
  28. 28. EUROPE 77%MODERATELY/VERY HARD
  29. 29. 14.0%FAIRLY/VERY EASY
  30. 30. MULTIPLE REPOSITORIES?
  31. 31. 50.7%MULTIPLE REPOS
  32. 32. EUROPE 53.3%MULTIPLE REPOS
  33. 33. NORTH AMERICA: 63.6%MULTIPLE REPOS
  34. 34. LARGER ORGSTHINK IT IS (WAY)MORE IMPORTANT
  35. 35. WHAT ARE THE OBSTACLES TO FINDING THE RIGHT INFORMATION?
  36. 36. 63.4% POOR SEARCH FUNCTIONALITY50.0% LACK OF ADEQUATE TAGS51.4% INCONSISTENCY IN HOW WE TAG CONTENT52.1% DONT KNOW WHERE TO LOOK
  37. 37. EUROPE64.2% POOR SEARCH FUNCTIONALITY47.7% LACK OF ADEQUATE TAGS48.6% INCONSISTENCY IN HOW WE TAG CONTENT47.7% DONT KNOW WHERE TO LOOK
  38. 38. NORTH AMERICA:48.6% POOR SEARCH FUNCTIONALITY62.9% LACK OF ADEQUATE TAGS65.7% INCONSISTENCY IN HOW WE TAG CONTENT54.3% DONT KNOW WHERE TO LOOK
  39. 39. LEVEL OF SATISFACTION
  40. 40. 19.6%MOSTLY/VERY SATISFIED
  41. 41. EUROPE 18.5%MOSTLY/VERY SATISFIED
  42. 42. SATISFIED WITH UI SPEED NAVIGATION
  43. 43. DISSATISFIED WITH METADATA TAXONOMY
  44. 44. PRIMARY GOAL FOR UTILISING SEARCH TECHNOLOGY
  45. 45. ACCELERATE RETRIEVAL OF KNOWN INFORMATION SOURCES
  46. 46. 86.6%IMPERATIVE/SIGNIFICANT
  47. 47. IMPROVE RE-USE OF CONTENT(INFORMATION/ KNOWLEDGE)
  48. 48. 70.6%IMPERATIVE/SIGNIFICANT
  49. 49. RAISE AWARENESS OF “WHAT WE KNOW”
  50. 50. 58.2%IMPERATIVE/SIGNIFICANT
  51. 51. USER EXPERIENCE TESTS
  52. 52. 18.1%REGULARLY
  53. 53. EUROPE 14.5%REGULARLY
  54. 54. SEARCH SUPPORT?
  55. 55. YES37.5%
  56. 56. EUROPE + GLOBAL YES 45.9%
  57. 57. WHO OWNS SEARCH?
  58. 58. 57.6% IT
  59. 59. 43.2%IT (NOT CIO)
  60. 60. NORTH AMERICA: 78.8% IT
  61. 61. EUROPE: 54.2% IT
  62. 62. NORTH AMERICA: 51.5% IT (NOT CIO)
  63. 63. 28.8% CORPORATECOMMUNICATIONS
  64. 64. EUROPE 43.9%CORPORATE COMMUNICATIONS
  65. 65. 17.6%KNOWLEDGEMANAGEMENT
  66. 66. EUROPE 10.5%KNOWLEDGE MANAGEMENT
  67. 67. FINAL DECISION REGARDING SEARCH
  68. 68. 70.9% IT
  69. 69. NORTH AMERICA: 87.9% IT
  70. 70. EUROPE: 66% IT
  71. 71. Hikingartist
  72. 72. SEARCH BUDGET
  73. 73. NONE SAYS 45.4%
  74. 74. EUROPENONE SAYS 36.4%
  75. 75. DON’T KNOW 15.1%
  76. 76. EUROPEDON’T KNOW 21.8%
  77. 77. FOR THOSE WITH A SEARCH BUDGET
  78. 78. 76.6%LESS THAN 100K €
  79. 79. EUROPE ≈50%DON’T KNOW HOW MUCH
  80. 80. BUDGET IN 3 YEARS
  81. 81. 15.1%SAYS SMALLER BUDGET
  82. 82. SAME OR MORESAYS THE REST
  83. 83. NUMBER OF EMPLOYEESWORKING WITH SEARCH
  84. 84. 50.4%LESS THAN ONE
  85. 85. EUROPESAME IN >10 000EMPLOYEE ORGS
  86. 86. EUROPE >10 000 42.3% HAVE MORE >1
  87. 87. EUROPE >10 000 19.2% 3 - 5 PPL
  88. 88. ROI OR TCO
  89. 89. 62.1% NO
  90. 90. KPI
  91. 91. 58.6% NO
  92. 92. EUROPE >10 000 42.3% NO
  93. 93. WHAT KIND OF KPI:S?
  94. 94. MONTHLY USAGE STATSUSER SATISFACTION% TOP SEARCH TERMS MANAGEDCALL CENTER CALLS DEFLECTEDSEARCH REPHRASINGPRODUCTIVITY GAINSEARCH PERFORMANCE INDICATOR
  95. 95. WEB SEARCH INFLUENCE
  96. 96. YES 59.5%SIGNIFICANT/ IMPERATIVE
  97. 97. EUROPE YES 67.2%SIGNIFICANT/IMPERATIVE
  98. 98. SAME TECH ON INTRANET AND INTERNET?
  99. 99. YES30.4%
  100. 100. EUROPE YES 42.6%
  101. 101. SEARCH STRATEGY IN PLACE?
  102. 102. YES14.2%
  103. 103. EUROPE YES 6.0%
  104. 104. YES + PLANNED 44.4%
  105. 105. EUROPEYES + PLANNED 46%
  106. 106. USERS CAN PROVIDE FEEDBACK
  107. 107. YES + PLANNED 72.3%
  108. 108. EUROPEYES + PLANNED 80%
  109. 109. USERS INFLUENCE ON RELEVANCY
  110. 110. YES11.4%
  111. 111. EUROPE YES 16%
  112. 112. PLANNING 20.0%
  113. 113. IS THERE AN OWNER OF INFORMATION?
  114. 114. YES29.5%
  115. 115. CONTENT LIFECYCLEMANAGEMENT PROCESS IN PLACE?
  116. 116. NO52.9%
  117. 117. STANDARD FOR WHATMETADATA (DESCRIBINGCONTENT/INFORMATION)
  118. 118. YES + PLANNED 48.4%
  119. 119. HAS A TAXONOMY(IDENTIFYING, NAMING AND CLASSIFYING CONTENT)
  120. 120. YES32.4%
  121. 121. WHO CAN TAG/CLASSIFYCONTENT WITH METADATA?
  122. 122. % All usersUser that publish content IT Records managers Authors Subject matter expertsAutomated (by software) 0 13 25 38 50
  123. 123. Hikingartist
  124. 124. SUMMARY(HYPOTHESIS)
  125. 125. NO BUDGETNO RESOURCES NO STRATEGY
  126. 126. NO TCONO ROINO KPI
  127. 127. BUSINESS CASE? IT DECIDES
  128. 128. BETTER METADATA MORE TAGGING TAXONOMY
  129. 129. SOMETHING POSITIVE
  130. 130. INFORMATION = VALUE
  131. 131. INFONOMICS: THE PRACTICE OFINFORMATION ECONOMICS @DOUG_LANEY - GARTNER IN FORBES.COM 22TH MAY 2012
  132. 132. ENHANCE VALUE OF EXISTING INFORMATION
  133. 133. WE CAN FIX THIS
  134. 134. BETTER METADATA
  135. 135. STRATEGYSTANDARDISED KPI(SEARCH PERFOMANCE INDICATOR) ROI
  136. 136. WORK STARTS AFTERIMPLEMENTATION
  137. 137. LET US ALL HELP TO MAKE FINDABILITY BETTER
  138. 138. QUESTIONS?
  139. 139. Kristian Norlingkristian.norling@findwise.com @kristiannorling @findwise findwise.com Slideshare LinkedIn Vimeo Newsroom

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