Enterprise Search, Simple, Complex and Powerful

26 september 2012

• We only do Findability!• Founded in 2005• Offices in Europe and Sydney. Presence in the US• 150 years of search experience 80 employees (April 2012)• Hundreds of projects• http://www.findwise.com

ENTERPRISE SEARCH Simple, Complex and Powerful

WHY SEARCH?

Information can only be an asset when itenables a task to be completed.The value is in the outcome of the task, not inthe information itselfMartin White

The cost for wasted time on the part ofprofessional searching, but not findingrelevant information, amounts to $5.3 millionannually for an enterprise with 1000knowledge workers.The hidden Cost of Information Work, IDCApril 2006

ENTERPRISE SEARCH AND FINDABILITY SURVEY 2012

How critical is finding the right information to business goals and success?

75%Imperative/Significant

Is it easy to find the right information within your organisation today?

77%Moderately/Very Hard

level of satisfaction

19.6%Mostly/Very Satisfied

What are the obstacles tofinding the right information?

Globally63.4% Poor search functionality52.1% Dont know where to look51.4% Inconsistency in how we tag content50.0% Lack of adequate tags33.1% Don’t know what to look for

WHERE DO WE START?

The Google Curse We have made a user survey and the users want something like Google

The IT Curse We have found this great product that will automatically create a great search experience

DEBUNKING THE GOOGLE MYTH

PageRank

Google spends billions of dollars yearly

DEBUNKING THE IT MYTH

Search engines will not fix your content, understand your user needs or automatically cope with change

WHAT DOES GOOD SEARCH LOOK LIKE?

PUTTING SEARCH INTO CONTEXT

Extract the information Crawler Connector Connector Intranet SharePoint TRIM Crawler Connector Connector Website Database User directory

Transform the information Apply rule Autocategorize Remove junk Normalize Extract text based data items structure classification

Enterprise Search Engine Autocategorize Apply rule based Remove junk Normalize Extract text data classification items structure Index

Enterprise Search Engine – in context

WHERE DO WE START?

Identify one pain

Define project to adress pain • Choose a modern search engine • Choose 1-3 sources • Analyse content • Index content • Make minor changes to standard search interface • Keep it simple • Avoid secure sources if possible • Engage users

• Business Roadmap • User needsReview • Information sources Implementation projectsPain killer project

SEARCH CASE

Findability Solutions: Ericsson Business Challenge• 80 000 employees who need various information• Information stored in hundreds of internal IT-systems How can employees reach AND make use of information from one single point of entry?

Findability Solutions: Ericsson Findwise SolutionEnterprise Findability Solution in 2 parts: 1. Enterprise Search Platform • Integrate and index sources (constantly added) • Web sites, collaboration tools, document management systems, internal knowledge base, people catalogue and more… 2. Enterprise Findability portal web application Provides an easy to use yet advanced and fast search tool!

Findability Solutions: EricssonFindwise Solution

Findability Solutions: Ericsson Results and effectsKey performance indicators:• Speed • Accuracy• Collaboration • User coverage• Discovery • Content coverageMeasurements of performance indicators show:• Based on search logs• Quicker access to information & knowledge - increased productivity• One platform – reduced costs

USERS LIKE

Query completion

Facets

Spelling suggestion

Lemmatization / Stemming

Custom result presentations

People search

Recap • You have to work with it • Balance information quality and automatization • Start small - iterate • Focus on usable features • Measure – use search analytics • Get help • Don’t do a project

QUESTIONS?

Mattias Brunnertmattias.brunnert@findwise.com

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Enterprise Search, Simple, Complex and Powerful

by Findwise on Sep 26, 2012

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