Transcript of "Enterprise Search Case Study: Swedish Armed Forces"
Enterprise Findability The Swedish Armed Forces The Swedish Armed Forces (Försvarsmakten) is a government agency that is responsible for the training, planning and deployment of military forces both domestically and abroad. The Armed Forces are divided into the Air force, the Navy and the Army. Business Challenges The Joint Concept Development & Experimentation Centre (JCDEC) is responsible for developing a Knowledge Support concept that involves the next generation of joint intelligence and information man- agement system that can be used by all armed forces. Search technology was identified early as a key enabler to create a successful concept. Basing decisions on old information would be bad in any environment, but doing so in a military envi- ronment can end up costing people’s lives. A challenge when providing accurate decision support is to minimise the time elapsed from a document being published until it is findable via the search solution. Findwise Solution The implemented Findability solution is based on the open source search platform Apache Solr and built with a service-oriented approach. By using an enterprise service bus, the two content sources can push updated objects to the search platform for indexing instead of the search platform having to ask the content sources for updated objects. Other solution features include: Object security Only objects that the user has the right to access is presented in the user interface. Actionable results Users can comment on results. Related objects and preview Search results include related objects and a tag cloud provides a quick overview of ob- jects without having to open them. Administration interface Allow users to add facets, synonyms and boost objects. Statistics interface Presents popular queries, zero-result que- ries and hourly query rate. Solution Architecture: A component based architecture design.Findwise | www.findwise.com | email@example.com
Solution Results and Effects “By basing the Findability solution on open source technologies we received a highly customisable solu- tion that provides good value for money” says major Johan Jakobsson at the Swedish Armed Forces. The use of an enterprise service bus to push updated content to the search platform ensures that the findable information is rapidly updated and that decisions can be made upon the latest information. The administration and statistics interface allows the Armed Forces to monitor user behaviour and search patterns and to tailor the solution providing maximum benefit to the organisation. Due to the positive reception of the Findability solution. the system is now being considered to be the solution of choice also for other parts of the Armed Forces. The user interface allow users to filter results on relevant metadata as well as letting users comment on individual results. About Findwise Findwise helps you to reach your business goals by making information findable. Our impressive track record includes implementing hundreds of search driven Findability solutions that have provided easy access to all desired information, both inside and outside the firewall. Findability by Findwise is all about meeting your various information access needs and maximising business value from search technology investments. Our customers are located in various countries and industries with a common desire to make relevant information available to both employees and customers. We are a vendor independent expert with knowledge and experience from the leading enterprise search technology platforms: Autonomy IDOL, Microsoft (SharePoint and FAST Search products), Google GSA, IBM OmniFind, LucidWorks Enterprise and Apache Lucene/Solr (Open Source). We take pride in offering a large number of unique search related skills in areas such as usability, linguistics, information manage- ment and security. By combining our technical expertise and unique skills we can help you avoid the common pitfalls, tailoring a Findability solution to meet the needs of your organisation, today and in the future. Will you be next to benefit from Findwise expertise? Drottninggatan 5 Sveavägen 28-30 Valkendorfsgade 13 A, 1. sal Brugata 1 411 14 Göteborg 111 34 Stockholm 1151 København K 0186 Oslo Sweden Sweden Denmark Norway +46 31 288 400 +46 8 213 600 +45 6180 9540 +47 97 767 606Findwise | www.findwise.com | firstname.lastname@example.org 2011-10-19 v. 1.1