Enterprise Search Case Study: Global People Search at SEB

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Presented by Joakim Hallin from SEB at Findability Day 2012, 14 June, Stockholm Sweden.

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Enterprise Search Case Study: Global People Search at SEB

  1. 1. Global People Search at SEB
  2. 2. AGENDA - SEB AND BACKGROUND - BUSINESS DRIVERS - PEOPLE SEARCH - IT SOLUTION - FUTURE 2
  3. 3. Facts Social Intranet• Nordic financial services group • 2011• Founded 1856 • Connections Profile• 17000 employees Wiki• 4000000 customers Blog• 20 countries Communities and more…History of Search Active work since beginning of 2010 Several projects 3
  4. 4. Finding people nia to Es t via La a ani t hu Li 4
  5. 5. Finding peopleSituation VisionSeveral different sources only inSweden • One single interface for people and CMG competence Outlook • One source HR • High usability True LiteMore applications in other countriesFunctionality and data differ Hard to find people andcompetence High cost of maintenance 5
  6. 6. What did we do?Project GPS Agile development - Usability WS Scrum One source – HR via Connections seedlist Requirements Live Beta version RequirementsDesign Feedback from users via Connections forum 6
  7. 7. IT Solution HR Online Global + GER File x2Connections profile Seedlist RSS/Seedlist connector Process layer Index GUI 7
  8. 8. 8
  9. 9. Delivery 9
  10. 10. Type ahead 10
  11. 11. Diacritic search 11
  12. 12. Number search 12
  13. 13. Internal address and more… 13
  14. 14. Function, skill and department 14
  15. 15. 15
  16. 16. FutureFeatures SourceFeatures Integration of more HR Presence data such as skills, education and former Functional numbers employment i.e. Backoffice or receptionTechIncreased use will require moreredundant installation 16
  17. 17. LearningsToo sweden focusedAgile development worksPhoto!Relevance tuning takes timeOne source needs one process 17
  18. 18. 18
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