Enterprise Search and Findability Survey 2013

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Results from the Enterprise Search and Findability Survey 2013, presented at Enterprise Search Europe in London on the 15 May, 2013 and Findability Day, 30 May in Stockholm by Kristian Norling.

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Enterprise Search and Findability Survey 2013

  1. 1. Enterprise Search Europe, 15 May 2013, LondonFindability Day, 30 May 2013, StockholmRESULTS FROM THE ENTERPRISESEARCH AND FINDABILITY SURVEY2013
  2. 2. SLIDESHARE.NET/FINDWISEGLOBAL RESULTS
  3. 3. SIGN-UP FOR 2014ANNUAL SURVEY
  4. 4. 101 RESPONDENTSGLOBALLYONLY PRACTITIONERS
  5. 5. 73% more than 1000 employees56% more than 5000 employees43% more than 10 000 employeesDemographics
  6. 6. This year more private thanpublic organisationsMore BIG organisations than in 201260% are globalDemographics
  7. 7. 81%ONE CORPORATELANGUAGE
  8. 8. BUTMOST ORGS HAVE INFOIN MORE THAN 2LANGUAGES
  9. 9. About half of the organisations have at leasttwo languages supported by search.About a quarter supports A LOT of languages.Languages
  10. 10. HOW MUCH RELEVANTUNSTRUCTURED CONTENT(ALL KINDS OF FILES, E.G. TEXT DOCUMENTS,SPREADSHEETS, PICTURES ETC)IS SEARCHABLE IN YOURORGANISATION TODAY?
  11. 11. 63% LESS THAN NEEDEDBUT16% MORE THAN NEEDED
  12. 12. IN THREE YEARS TIME, THESEARCHABLE INFORMATION INYOUR ORGANISATION WILL BE... ?
  13. 13. 95%WILL INCREASE
  14. 14. DO YOU HAVE A SEARCHSTRATEGY IN PLACE?
  15. 15. 24%YES38%PLANNING TO IN 2013/14
  16. 16. HOW CRITICAL IS FINDING THERIGHT INFORMATION TO BUSINESSGOALS AND SUCCESS?
  17. 17. 78%IMPERATIVE/SIGNIFICANT
  18. 18. IS IT EASY TO FIND THE RIGHTINFORMATION WITHIN YOURORGANISATION TODAY?
  19. 19. 9%FAIRLY EASY5% DECREASE FROM 2012
  20. 20. 63%HARD/VERY HARD10% INCREASE FROM 2012
  21. 21. WHAT ARE THE OBSTACLES TOFINDING THE RIGHTINFORMATION?
  22. 22. 64% Inconsistency in how we tag content64% Don’t know where to look55% Lack of adequate tags53% Poor search functionality39% Dont know what to look forObstacles
  23. 23. “some critical data isnt indexed.”“poor dataquality”“silos”“Most of our content is inconsistent, unreliable,duplicated in multiple places, or worse.Stakeholders have incentive to complain aboutsearch but not to improve their own contentthat feeds into search.”Other
  24. 24. WHAT IS YOUR LEVEL OFSATISFACTION WITH THEEXISTING SEARCHAPPLICATIONS WITHIN YOURORGANISATION?
  25. 25. 19%VERY OR MOSTLY SATISFIED
  26. 26. 40%VERY OR MOSTLYDISSATISFIED
  27. 27. WHAT IS YOUR LEVEL OFSATISFACTION WITH THEFOLLOWING FEATURES OFSEARCH IN YOURORGANISATION?
  28. 28. WHAT IS YOUR PRIMARYBUSINESS CASE FORINVESTING IN SEARCH?
  29. 29. “increase efficency by redusing time spentsearching for information”“Increase reusability”“Make information Acc3 accountableaccesible accurate”“Improved quality in business decisions, saving time, harmonizing ouroffering globaly”“To find information, make information accessible,avoid duplicates and make the everyday life for ourusers easier.”““knowledge is a strong company asset - sowe need to be able to leverage, share andapply the knowledge better.”
  30. 30. IMPORTANCE OF BEING ABLE TOSEARCH THE SOURCES ANDSYSTEMS
  31. 31. HOW MANY EMPLOYEES AREWORKING ON ADMINISTERING/DEVELOPING/IMPLEMENTINGSEARCH WITHIN YOURORGANISATION?
  32. 32. 47%LESS THAN ONE
  33. 33. 21% 1-2 PERSONS17% 3-5 PERSONS
  34. 34. HOW MANY EMPLOYEES (FTES)WILL BE WORKING ON SEARCHIN 2016?
  35. 35. 17% LESS THAN ONE31% 1-2 PERSONS28% DON’T KNOW
  36. 36. BUDGET
  37. 37. 56%HAVE NO BUDGETOR DON’T KNOW
  38. 38. 35%LESS THAN 50 000 EURO
  39. 39. 41%DON’T KNOW...
  40. 40. 43%2016SLIGHT OR SIGNIFICANTBUDGET INCREASE
  41. 41. INFORMATION
  42. 42. 59% of organisations have or plan toimplement a metadata standard. 42% have taxonomies in place. 47% have or plan for a content/informationlifecycle management process in 2013/14.Information
  43. 43. SEARCHAPPLICATIONS/TECH
  44. 44. FEEDBACK FROM USERS ISIMPORTANT, SO HOWMANY ENABLE IT?
  45. 45. MOST ORGANISATIONSHAVE MULTIPLE SEARCHAPPLICATIONS
  46. 46. SAME SEARCH APPLICATIONUSED ON BOTH INTRANETAND PUBLIC WEBSITE?
  47. 47. IMPORTANT FEATURES INSEARCH APPLICATIONS
  48. 48. ALMOST DONE...
  49. 49. Budget and resources...Strategy is on the agenda!78% consider Enterprise Search to be acritical success factor.Summary
  50. 50. @"ndwise | "ndwise.com | Slideshare | LinkedIn | Vimeo | NewsroomKristian Norlingkristian.norling@"ndwise.com@kristiannorlingFindwise

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