nordstrom 2004_AR

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nordstrom 2004_AR

  1. 1. esigner creator event planner web designer housekeeper salesperson tailor alterations store manager operator shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager esperson tailor alterations store manager operator department manager café nordstrom server chef visual merc bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager desi anager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper bea onal merchandiser divisional merchandise manager designer creator event planner web designer housekeeper sa er concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espr reator event planner web designer housekeeper salesperson tailor alterations store manager operator departmen valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional m ilor alterations store manager operator department manager café nordstrom server chef visual merchandiser con buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator e ordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet s visional merchandise manager designer salesperson event planner web designer housekeeper salesperson tailor person piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista b er web designer housekeeper salesperson tailor alterations store manager operator department manager café no he business specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser di s store manager operator department manager café nordstrom server chef visual merchandiser concierge stockp te merchandise manager regional merchandiser divisional merchandise manager designer creator event planner ver chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare spe ndise manager designer creator event planner web designer housekeeper salesperson tailor alterations store ma ersonal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate mercha eeper salesperson tailor alterations store manager operator department manager café nordstrom server chef vis or espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise ma rtment manager salesperson chef visual merchandiser concierge stockperson piano player personal shopper sho f fashion ndiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson ta tockperson piano player personal shopper shoeshine valet skincare specialist beauty director salesperson barista ner web designer housekeeper salesperson tailor alterations store manager operator department manager café n e specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser d store manager operator department manager café nordstrom server chef visual merchandiser concierge stockpe ate merchandise manager regional merchandiser divisional merchandise manager designer creator event planne ver chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare spe ndise manager designer creator event planner web designer salesperson salesperson tailor alterations store man rsonal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate mercha eeper salesperson tailor alterations store manager operator department manager café nordstrom server chef vi tor espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise ma rtment manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal sh onal merchandiser divisional merchandise manager designer creator event planner web designer housekeeper sa er concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espr n creator event planner web designer housekeeper salesperson tailor alterations store manager operator departm hine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager region tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser r barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer ager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoes andiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson t tockperson piano player personal shopper shoeshine salesperson skincare specialist beauty director espresso b or event planner web designer housekeeper salesperson tailor alterations store manager operator department ma skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional mercha ions store manager operator department manager café nordstrom server chef visual merchandiser concierge sto corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event p trom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skinc al merchandise manager designer creator event planner web designer housekeeper salesperson tailor alteration piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer co b designer housekeeper salesperson tailor alterations store manager operator department manager café nordstr auty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merc operator department manager salesperson chef visual merchandiser concierge stockperson piano player person er regional merchandiser divisional merchandise manager designer creator event planner web designer houseke ndiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator hopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise ma lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merch nordstrom, inc. annual report 2004 sso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager de anager salesperson chef visual merchandiser concierge stockperson piano player personal shopper shoeshine va
  2. 2. presso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator ent manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager gional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merc nordstrom, inc. annual report 2004 concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager desi eator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper bea oeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper sa rson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director esp r barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator departmen er café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional m andiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser co ockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator e anner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet re specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer salesperson event planner web designer housekeeper salesperson tailor ions store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista b rporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café no the business rom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser d onal merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockp ano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner signer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare spe auty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store ma erator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate mercha anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef vis erchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise ma signer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager salesperson chef visual merchandiser concierge stockperson piano player personal shopper sho of fashion let skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson ta terations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director salesperson barist rporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café n rom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser d onal merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockpe ano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planne signer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare spe auty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer salesperson salesperson tailor alterations store man erator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate mercha anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef vi erchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise ma signer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal sh oeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper sa rson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director esp r barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager salesperson creator event planner web designer housekeeper salesperson tailor alterations store manager operator departm anager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager region erchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser ncierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer or event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoes let skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson t terations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine salesperson skincare specialist beauty director espresso b rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department ma fé nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merch visional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge sto rson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event p r web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skinc ecialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alteration ore manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer co te merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstr rver chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet salesperson beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merc se manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager salesperson chef visual merchandiser concierge stockperson piano player person opper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer houseke lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director presso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator partment manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise ma gional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merc nordstrom, inc. annual report 2004 ser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager de eator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager salesperson chef visual merchandiser concierge stockperson piano player personal shopper shoeshine v
  3. 3. presso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operat ent manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise mana erchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchand ncierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager desi ent planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoesh incare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson ta ions store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar baris rporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper Dollars in thousands except peralterations store manager operator department manager caf salesperson tailor share amounts rver chef visual merchandiser Highlights: Financial concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divi andise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser%concierge stockperson Fiscal Year 2004 2003 Change Our continuous progress in beauty directorquality bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web desi delivering a espresso rsonal shopper shoeshine valet skincare specialist Net sales $7,131,388 $6,448,678 10.6% eper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal647,281 shopper shoeshine valet skincare specialist beau shopping experience to our customers is resulting Earnings before income taxes 398,141 62.6 presso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper 393,450 salesperson tailor alterations 62.0store manager oper Net earnings 242,841 ent manager café in increasing value visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista 1.78 nordstrom server chef to our shareholders. We’re buyer corporate merchandise mana Basic earnings per share 2.82 58.4 erchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandi Diluted earnings per share 2.77 1.76 57.4 ncierge stockperson piano player personal shopperwith you. Overall, 2004 proud to share our results shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise paid per share regional merchandiser divisional merchandise manager de Cash dividends manager 0.48 0.41 17.1 or event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper s let skincare specialist beauty director espresso company’s history. was the best year in our bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperso terations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar b rporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager ca rom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandis ursco recard merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockpe ayer personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner w housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specia rector espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manag partment manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise gional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual m concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager d or event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper sh let skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salespers terations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar yer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manag rdstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional mercha onal merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge sto ano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event plan signer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare 4.51 36.1% auty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations stor 31.2% 9.1% skincare specialist beauty director espresso bar barista $599.3 $606.3 erator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet buyer corporate me anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server che 4.10 34.6% erchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandis 30.3% 30.0% 33.6% 33.2% $488.5 29.4% signer creator event planner web$347 designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player person 3.85 32.9% 3.81 oeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper $341 28.3% 6.2% 3.73 ilor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist$390.5 beauty director espresso $325 rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator departme $319 $317 fé nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional m visional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store 3.6% 3.3% operator department manager café nordstrom server $210.4 visual merchandiser concierge manager chef 8.5% 3.0% ano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event pla signer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare 4.1% auty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store 1.4% erator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate me 0.3% anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server che -2.9% 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 2000 2001 2002 2003 2004 Sales per Square Foot and Gross Profit as a Percentage of Sales SG&A Expense as a Percentage of Sales Earnings before Income Taxes Inventory Turn Cash Flow from Operations Same-store Sales Percentage Change and Cumulative Effect of Accounting (cost of sales and related buying and in millions Change as a Percentage of Sales occupancy divided by average inventory) 3
  4. 4. r depart- er regional iser ner creator ine valet lor alter- a buyer 2004 nordstrom ional mer- iano player ner house- ty director tor depart- er regional er igner cre- hoeshine n tailor delivering a great rista buyer fé nord- r division- son piano eb design- shopping experience list beauty r operator manager erchandis- is born out of signer cre- oeshine on tailor arista teamwork – creative er café diser divi- ckperson er web pecialist people coming manager chandise visual manager together to delight al shopper salesperson bar t manager rchandiser the customer tockperson nner web specialist manager chandise f visual It takes an incredible team to deliver a shopping experience that’s rewarding for so many customers. From top designers to innovative merchants, meticulous tailors to attentive salespeople, our teams are comprised of talented people who work hard to inspire each customer and make that magic moment happen – the moment when the customer says, “I have to have it!”
  5. 5. sue patneaude evp/corporate merchandise manager designer/savvy neville “sammy” samuels tailor pete nordstrom nordstrom garden state plaza president full-line stores tracy reese jeff gardner designer roberto cavalli women’s shoes buyer designer south region dale cameron evp/corporate merchandise manager cosmetics kandice dolkart store manager nordstrom at the grove cheryl zahniser vp/brand creative director kwesi patterson rail salesperson nordstrom king of prussia ruben toledo artist and fashion illustrator bobbi brown lisa gennardo creator t.b.d. salesperson bobbi brown cosmetics nordstrom woodfield shopping center
  6. 6. concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso we sold 30 buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator ev web designer housekeeper salesperson tailor alterations store manager operator department manager café nordst chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialis director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandis designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator d manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper s valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional mer million pairs of divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alte store manager operator department manager café nordstrom server chef visual merchandiser concierge stockpers player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate dise manager regional merchandiser divisional merchandise manager designer creator event planner web designe keeper salesperson tailor alterations store manager operator department manager café nordstrom server chef vis chandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty direct shoes last year bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designe event planner web designer housekeeper salesperson tailor alterations store manager operator department manag nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet s specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divis chandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano playe shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise ma — from active regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper son tailor alterations store manager operator department manager café nordstrom server chef visual merchandise stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar baris corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event p designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist bea espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manage and functional, creator event planner web designer housekeeper salesperson tailor alterations store manager operator departmen café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine va care specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandise merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations st operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano playe shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise ma regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper to fun and down- son tailor alterations store manager operator department manager café nordstrom server chef visual merchandise stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar baris corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event p designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist bea espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manage creator event planner web designer housekeeper salesperson tailor alterations store manager operator departmen right fanciful café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine va care specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandise merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations st operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano playe shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise ma regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper son tailor alterations store manager operator department manager café nordstrom server chef visual merchandise stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar baris corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event p designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist bea espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manage creator event planner web designer housekeeper salesperson tailor alterations store manager operator departmen café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine va care specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandise merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations st the business of shoes operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano playe shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise ma regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper son tailor alterations store manager operator department manager café nordstrom server chef visual merchandise
  7. 7. diser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer cre- ator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beau- ty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shop- he business per shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper sales- person tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser 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player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser we sold 4.5 million divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web lipsticks last designer housekeeper salesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beau- ty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store manager operator year — enough department manager café nordstrom server chef visual merchandiser concierge stockperson piano player personal shop- per shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper sales- person tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser shades for the 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  8. 8. “We want to be the ultimate fashion destination for our customers and continue to work hard to deliver a superior service experience. If we can continue to bring both together, we believe the future holds no boundaries.” salesperson tailor alterations store manager operator department manager café nordstrom server chef visual m pete nordstrom, president, full-line stores diser concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director e bar barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager design ator event planner web designer housekeeper salesperson tailor alterations store manager operator department the business café nordstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine v skincare specialist beauty director espresso bar barista buyer corporate merchandise manager regional mercha divisional merchandise manager designer creator event planner web designer housekeeper salesperson tailor alt store manager operator department manager café nordstrom server chef visual merchandiser concierge stockpe piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer cor merchandise manager regional merchandiser divisional merchandise manager designer creator event planner we er housekeeper salesperson tailor alterations store manager operator department manager café nordstrom serve visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare specialist be director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional merchand of fashion ager designer creator event planner web designer housekeeper salesperson tailor alterations store manager oper department manager café nordstrom server chef visual merchandiser concierge stockperson piano player person per shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise manag regional merchandiser divisional merchandise manager designer creator event planner web designer housekeepe person tailor alterations store manager operator department manager café nordstrom server chef visual merchan concierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espress barista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer
  9. 9. message to It’s our belief that successful, top-line performance starts and ends with the experience each customer has in our stores. For us, the foundation of that experience is the consistent offering of compelling product and shareholders customer service. Our primary focus is on our Full-Line stores. We’ve begun an extensive remodel schedule to continue to ensure that all our stores will be the best Nordstrom stores possible. In addition, we opened two new Full-Line stores in 2004 at SouthPark Mall in Charlotte, North Carolina, and at Dadeland Mall in Miami, Florida. At Dadeland – one of the leading malls in Florida – we were able to acquire a former Lord & Taylor store and transform it into a Nordstrom store in less than nine months. This rapid makeover proves we’re positioned to take advantage of similar opportunities that may arise throughout the country. On March 11 of this year, we opened in another former Lord & Taylor store at Phipps Plaza in Atlanta, Georgia dear customers, employees and shareholders, (140,000 sq. ft.). Additionally, we’ll be opening three more new stores in 2005: It’s an exciting time to be in the business of fashion. For the past few years we’ve been working hard The Shops at La Cantera in San Antonio, Texas (Sept. 11; 149,000 sq. ft.) to ensure the long-term success of our company. Our business is now performing at a higher level than The Spectrum Center in Irvine, California (Sept. 20; 129,000 sq. ft.) ever – and we’re confident in our game plan. Here are a few highlights from 2004, a breakthrough year in which Nordstrom: NorthPark Center in Dallas, Texas (Nov. 11; 212,000 sq. ft.) • achieved total sales of $7.1 billion, a milestone for our company. Total sales increased 10.6%, Other highlights from 2004 include a record year by our Nordstrom Rack stores, which far outpaced other and comparable sales increased 8.5% – our third consecutive year of positive comparable off-price retailers, and an excellent year by our online business, which outpaced industry average growth store sales. rates and contributed to our overall success. • marked the fourth consecutive year of SG&A rate improvement. We’re confident we can continue to build momentum in the coming year. For some time now, we’ve • posted our best gross margin percentage in the history of our company. been taking a look at the different ways our customers choose to shop with us, whether by phone, online, or in our stores. We want to create a seamless shopping experience, sending customers a clear and • increased inventory turn 10%, with sales growth exceeding inventory growth, 10.6% vs. 1.7%. consistent message with the merchandise we offer, across all channels. Starting this summer, we’ll better • achieved a pre-tax margin of 9.1% – our best in over 10 years (it exceeded the 7.5%-8.5% integrate our Direct and Full-Line store catalogs, sending out roughly one catalog per month, each of level we planned to achieve by 2006). which will be filled with exciting merchandise we hope our customers will love. We want to leverage our resources and expertise to tell our story in a clearer, more concise and more efficient manner. We’re pleased by these results – and we’re equally excited by the strides we’ve made behind the scenes and on the frontlines. Going into 2004, we wanted to improve our inventory management disciplines and take Our goal is to be in the best position to take advantage of opportunities as they may present themselves. advantage of new system tools. One significant advance: our merchants are doing a better job of reacting We’ve greatly improved our shareholders’ return on equity and significantly reduced debt. Our merchant quickly to feedback from the sales floor by leveraging our new perpetual inventory management system. team is responding well to what our customers have been asking for: interpreting trends and bringing in As a result, we’re selling more of the right merchandise in the right store at the right time. This improved fresh, compelling merchandise. The result of these efforts has been a significant increase in sales. We have merchandise flow brings more fresh and compelling goods to the floor, resulting in fewer markdowns. the best talent, a distinct shopping experience, multiple sales channels, and the discipline to make the right choices that will drive our company to the next level. On the selling floor, our goal has been to create an environment that’s fair and positive, while at the same time, providing our people with the tools they need to run their own businesses within our four walls. By We’re incredibly proud of our people and all the hard work they’ve put forth – work that’s put us in the giving each individual the ability and freedom to excel, we enhance our company’s ability to do the same. position we’re in today. Our business is not static. There’s always work to be done. But we believe we can Our top performers are now selling even more. Last year, a record 61 Nordstrom salespeople sold $1 million continue to build on our momentum and redefine what’s possible at Nordstrom. Thank you for your support or more – that’s twice the number of million-dollar sellers we had just two years ago. An important over the past years. We look forward to bringing you more positive news in the months and years ahead. enhancement has been our implementation of new touch-screen registers, completed last November in all Full-Line stores. We also added Personal Book to the registers, a dynamic tool that allows salespeople to build and strengthen customer relationships. We are just beginning to realize the benefits of this powerful tool. Personal Book will be a key focus for our company in 2005. We believe it will help improve the Blake W. Nordstrom experience customers have in our store – and the overall service we provide them. President, Nordstrom, Inc. 14 15
  10. 10. lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser ncierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator ent planner web designer housekeeper salesperson tailor alterations store manager operator department manager café rdstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare management’s discussion and analysis ecialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional erchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store anager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player rsonal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper Management’s Discussion and Analysis Improve operational efficiencies — In addition to delivering solid lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser top-line results, we are continuing to focus on improving operational ncierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar Nordstrom is a fashion specialty retailer offering a wide selection efficiencies. We focus on managing the costs which do not impact rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator of high-quality apparel, shoes, cosmetics and accessories for women, customer service. Our current expense initiatives focus on the areas ent planner web designer housekeeper salesperson tailor alterations store manager operator department manager café men and children. Nordstrom offers classic and contemporary brand of logistics, information technology, and merchandising. In addition, rdstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincare and private label merchandise as well as exclusive couture name we expect planned system enhancements to result in additional ecialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional designs. We offer our products through multiple retail channels opportunities to streamline our processes and reduce costs over the erchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store including our Full-Line Nordstrom stores, our discount Nordstrom Rack next few years. Our planning processes are also more rigorous, anager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player our Façonnable boutiques, our catalogs and on the Internet at stores, challenging our organization to make better business decisions. rsonal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise www.nordstrom.com. Our stores are primarily located throughout the anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper States. In addition, our credit operations offer customers a United OVERVIEW lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser of payment products and services including our loyalty program. variety For the year we are pleased to report improved profitability for the ncierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator STRATEGIC INITIATIVES FOR 2005 company and our investors, with diluted earnings per share up 57.4% to $2.77. Our strong business performance in the latter half of 2003 ent planner web designer housekeeper salesperson tailor alterations store manager operator department manager caféOur long-term goal is to deliver industry-leading performance. table of contents and throughout 2004 generated significant increases in our operating rdstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincareWe have two overarching initiatives in 2005 that will take us towards cash flows, which we have used to invest in our business, prepay debt ecialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional that goal. and repurchase common stock. Key highlights include: erchandise manager designer creator event planner web designer housekeeper salesperson tailor alterations store 17 management’s discussion and analysis anager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player top-line growth — One of our top goals is to drive and Drive • Total net sales were $7.1 billion, which is the first time in our rsonal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise sustain positive same-store sales into the future. Our ultimate history that sales have exceeded $7.0 billion. Also, in 2004, same-store anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper 26 management reports success in accomplishing this goal starts and ends with the experience sales increased 8.5% (see our GAAP sales reconciliation on page 21). lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser customer has in our stores. We believe the foundation of that each This was our third consecutive year with same-store sales increases ncierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar customer experience is based upon providing superior service and rista buyer corporate merchandise manager regionalreport on internal control over financial reporting 27 auditors’ merchandiser divisional merchandise manager designer creator compelling products. These two key elements of our business will be and indicates that our existing store base continues to gain market share. ent planner web designer housekeeper salesperson tailor alterations store manager operator department manager café an ongoing focus for our company as we work to sustain our same-store rdstrom server chef visual merchandiser concierge stockperson piano player financial statements 28 auditors’ report on consolidated personal shopper shoeshine valet skincare momentum. sales • Gross profit increased from 34.6% of sales in 2003 to 36.1% in 2004. ecialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional Customers want fashion, and we strive to be a leader in the Continued improvement in merchandise management and sales growth erchandise manager designer creator event consolidateddesigner housekeeper salesperson tailor alterations store 29 planner web statements of earnings leverage on our buying and occupancy expenses were the primary marketplace with products and trends. One of the core elements of anager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player we do is give customers a reason to buy something new. We drivers. In 2004, inventory turn was 4.51, up from 4.10 in 2003. what rsonal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise believe this is a core strength of our merchant team, but the dynamic • With our strong sales performance in 2004, management was focused anager regional merchandiser divisional30 consolidated balance sheets merchandise manager designer creator event planner web designer housekeeper of our business means that there will always be opportunities nature on ensuring that fixed costs were controlled and that variable costs lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser area to improve the speed and flexibility by which we respond in this fluctuated at a rate consistent with the sales growth. Such disciplined ncierge stockperson piano player personal consolidated statements of shareholders’ beauty director espresso bar to fashion trends. In addition, to maximize our inventory investment, 31 shopper shoeshine valet skincare specialist equity expense management resulted in significant improvement in selling, rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator we will continue to develop proficiency with our existing perpetual general and administrative expense as a percentage of sales and ent planner web designer housekeeper salesperson tailor alterations store manager operator department manager caféinventory tools. rdstrom server chef visual merchandiser concierge stockperson piano of cashpersonal shopper shoeshine valet skincare 32 consolidated statements player flows maximized the flow through of incremental sales to earnings. ecialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional In 2005, our service-focused initiative is to use our Personal Book • Pre-tax earnings as a percentage of sales increased from 6.2% in erchandise manager designer creator eventnotes to consolidated financial statements 33 planner web designer housekeeper salesperson tailor alterations store system. Personal Book is a dynamic tool that helps our people build 2003 to 9.1% in 2004, demonstrating that we were able to transform anager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player strengthen customer relationships by better anticipating and and top-line growth into significant incremental earnings. rsonal shopper shoeshine valet skincare specialist beauty director summary bar barista buyer corporate merchandise responding to customer needs. With Personal Book, our salespeople are 50 eleven-year statistical espresso anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper to set and manage their customer follow-ups, organize and track able lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser customer preferences and easily reference customer purchases and ncierge stockperson piano player personal retail store facilities skincare specialist beauty director espresso bar contact information. The result is that our salespeople are able to tailor 52 shopper shoeshine valet rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator our service to the needs of each customer. We are able to stay ent planner web designer housekeeper salesperson tailor alterations store manager operator department manager café connected with our customers and invite them back in for the new 54 officers of the corporation and executive team rdstrom server chef visual merchandiser concierge stockperson piano player personal shopper shoeshine valet skincaretrends, merchandise, sales and events that interest them. Overall, ecialist beauty director espresso bar barista buyer corporate merchandise manager regional merchandiser divisional Personal Book provides us with increased opportunities to exceed erchandise manager designer creator event board ofweb designer housekeeper salesperson tailor alterations store 55 planner directors and committees expectations, build customer loyalty and drive additional sales volume. anager operator department manager café nordstrom server chef visual merchandiser concierge stockperson piano player 56 shareholder information rsonal shopper shoeshine valet skincare specialist beauty director espresso bar barista buyer corporate merchandise anager regional merchandiser divisional merchandise manager designer creator event planner web designer housekeeper lesperson tailor alterations store manager operator department manager café nordstrom server chef visual merchandiser 16 17 ncierge stockperson piano player personal shopper shoeshine valet skincare specialist beauty director espresso bar rista buyer corporate merchandise manager regional merchandiser divisional merchandise manager designer creator

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