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2002 ANNUAL REPORT & FORM 10-K




                                  BuildingOn
                                 A Foundation
                                   Of TRUST
Content Company
          Overview
 Contents                                                      Overview
     14 Board of Directors

     15 Corporate Officers

     16 Financial Table of Contents

     17 Selected Financial Data




                                                O            wens & Minor, Inc., a Fortune 500 company
     18 Business Description
                                                             headquartered in Richmond, Virginia, ended
     24 Management’s Discussion
        & Analysis
                                                             2002 with sales of $3.96 billion. As the nation’s
     32 Consolidated Statements
                                                leading distributor of national name-brand medical and
        of Income
                                                surgical supplies, the company serves its 4,000 customers from
     33 Consolidated Balance Sheets
                                                41 distribution centers located strategically throughout the
     34 Consolidated Statements
        of Cash Flows
                                                United States. Owens & Minor’s customers include acute-care
     35 Consolidated Statements of
                                                hospitals, group purchasing organizations and integrated
        Changes in Shareholders’ Equity
                                                healthcare systems. Along with a wide range of medical and
     36 Notes to Consolidated
        Financial Statements                    surgical products, the company offers its customers supply
     62 Independent Auditors’ Report            chain management solutions, innovative technology tools, and
     62 Report of Management                    logistics services that improve efficiency and reduce cost in the
     63 Quarterly Financial Information         healthcare marketplace.
     64 Form 10-K Annual Report

     68 Corporate Information                   The company places a high priority on its mission, vision and
                                                values, which focus on the well-being of customers, supply
                                                chain partners, teammates and shareholders. The company



over
                                                has developed a culture of recognition, reinforcement and
                                                reward for its teammates, who are vital to its success. Owens &
About the Cover                                 Minor believes that high integrity is the guiding principle of
                                                doing business.
Owens & Minor, Inc., established in 1882
in Richmond, Virginia, is the nation’s
                                                Owens & Minor common shares are traded on the New York
leading distributor of national name-brand
medical and surgical supplies. Since its        Stock Exchange under the symbol OMI. As of December 31,
inception, the company has operated
                                                2002, there were approximately 34 million common
according to the guiding principles of trust,
                                                shares outstanding.
integrity, ethics, character and value.
These core values formed the foundation
for Owens & Minor’s successful history,
and are the building blocks for its future.
Financial Highlights
(in thousands, except ratios, per share data and teammate statistics)

                                                                                                                                                           Percent Change
                                                                                        2002
Year ended December 31,                                                                                          2001               2000                 02/01        01/00
                                                                                 $3,959,781
Net sales                                                                                                 $3,814,994           $3,503,583                    3.8%                    8.9%
As reported:
                                                                                 $      47,217
Income before extraordinary item(2)(3)                                                                    $      30,103        $    33,088                 56.9%                    (9.0%)
Income before extraordinary item
                                                                                 $         1.40
  per common share - basic(2)(3)                                                                          $        0.90        $       1.01                55.6%                  (10.9%)
Income before extraordinary item
                                                                                 $         1.26
  per common share - diluted(2)(3)                                                                        $        0.85        $       0.94                48.2%                    (9.6%)
Excluding goodwill amortization (1):
                                                                                 $      47,217
Income before extraordinary item(2)(3)                                                                    $      35,431        $    38,417                 33.3%                    (7.8%)
Income before extraordinary item
                                                                                 $         1.40
  per common share - basic(2)(3)                                                                          $        1.06        $       1.17                32.1%                    (9.4%)
Income before extraordinary item
                                                                                 $         1.26
  per common share - diluted(2)(3)                                                                        $        0.98        $       1.08                28.6%                    (9.3%)
                                                                                 $        0.31
Cash dividends per common share                                                                           $      0.2725        $    0.2475                13.8%                    10.1%
                                                                                 $        7.96
Book value per common share at year-end                                                                   $         6.97       $       6.41               14.2%                     8.7%
                                                                                 $       16.42
Stock price per common share at year-end                                                                  $       18.50        $     17.75               (11.2%)                    4.2%
                                                                                          13.1
Number of common shareholders                                                                                       13.9               15.0               (5.8%)                   (7.3%)
                                                                                        34,113
Shares of common stock outstanding                                                                               33,885             33,180                 0.7%                     2.1%
Return on average common equity excluding
                                                                                           19.2%
  goodwill amortization and unusual items (1)(2)(3)(4)                                                             19.1%               19.2%
Return on total assets excluding
                                                                                                4.8%
  goodwill amortization and unusual items(1)(2)(3)(4)(6)                                                            4.3%                4.0%
                                                                                           10.6%
Gross margin as a percent of net sales                                                                             10.7%               10.7%
Selling, general and administrative expenses
                                                                                                7.8%
  as a percent of net sales(3)                                                                                      7.8%                7.7%
                                                                                 $ 240,185
Outstanding financing                                                                                     $ 273,449  $ 233,533                           (12.2%)                   17.1%
                             (5)


                                                                                      37.7%
Capitalization ratio(6)(7)                                                                                     42.6%      40.4%
                                                                                      32.0
Average receivable days sales outstanding (6)                                                                  33.1       33.3
                                                                                        9.6
Average inventory turnover                                                                                       9.7        9.5
                                                                                     2,968
Teammates at year-end                                                                                         2,937      2,763                               1.1%                    6.3%

(1) Effective January 1, 2002, the company adopted the provisions of Statement of Financial Accounting Standards No. 142, Goodwill and Other Intangible Assets.
    As a result, goodwill is no longer amortized. Data for 2001 and prior periods have been restated to exclude the effect of goodwill amortization in order to present a more
    meaningful comparison.
(2) In 2002, the company recorded reductions in a restructuring accrual of $0.5 million, or $0.3 million net of tax. In 2001, the company recorded an impairment loss
    of $1.1 million on an investment in marketable equity securities, a provision for disallowed income tax deductions of $7.2 million, and a reduction in a restructuring
    accrual of $1.5 million, or $0.8 million net of tax. In 2000, the company recorded a reduction in a restructuring accrual of $0.8 million, or $0.4 million net of tax.
    Excluding these unusual items, the charge mentioned in footnote 3 below, and goodwill amortization of $5.3 million, net of tax, in 2001 and 2000, income before
    extraordinary item per diluted common share in 2002, 2001 and 2000 was $1.30, $1.17 and $1.07. See Notes 1, 3, 6 and 14 to the Consolidated Financial Statements.
(3) In 2002, the company recorded a charge of $3.0 million, or $1.8 million net of tax, due to the cancellation of the company’s contract for mainframe computer services.
    This charge was included in selling, general and administrative (SG&A) expenses. Excluding this charge, SG&A expenses as a percent of net sales were 7.7% in 2002.
(4) Excludes extraordinary items.
(5) Consists of debt and sales of accounts receivable outstanding under the company’s off balance sheet receivables financing facility. See Notes 8 and 9 to the
    Consolidated Financial Statements.
(6) Assumes that receivables had not been sold under the company’s off balance sheet receivables financing facility.
(7) Includes mandatorily redeemable preferred securities as equity.




Dividends                                   Return on Total Assets                                                                         Diluted EPS (1)
                                                                                          Net Sales (billions)
                                                                                                                                           (Before extraordinary item)
                         $0.25
’00                                                                       4.0%                                                                                            $1.08
                                                                                                                           $3.50
                                            ’00                                                                                            ’00
                                                                                          ’00

                           $0.27
’01                                                                         4.3%
                                            ’01                                                                                                                          $0.98
                                                                                                                            $3.81          ’01
                                                                                          ’01

                             $0.31
’02                                                                              4.8%
                                            ’02                                                                                                                                  $1.26
                                                                                                                               $3.96       ’02
                                                                                          ’02
Dear Shareholders,Teammates,Customers,
       Suppliers and Friends,

       W            hen I was growing up,           Owens & Minor moved forward         to 4.8% in 2002. We generated $46
                    my father would take       again in 2002 with splendid acceler-     million in free cash flow in 2002,
                    my brother and me          ation in all parts of our business. I    which allowed us to decrease
       down to our old four-story down-        have much to celebrate with you in       outstanding financing by $33
       town warehouse after church on          this report, not only about our          million. As in the past, strong asset
       Sunday. Owens & Minor was a             results in 2002 but also our new         management helped carry the day.
       wholesale drug company with a cou-      strategic direction.                     During the fourth quarter we
       ple of million dollars in sales but                                              announced a plan to repurchase up
                                                       The Numbers Speak
       growing every year. This old ware-                                               to $50 million of a combination of
       house was outfitted with a              Please note that all of the pertinent    our common stock and our trust
       fairly elaborate system of conveyor     numbers exclude unusual items            preferred convertible securities.
       belts and skate wheel rollers to        and goodwill amortization de-            That initiative is well underway.
       move product down the aisles and        scribed in the financial section of           Productivity      improvements
       between floors. My brother and I        this annual report. In 2002, we met      continue to help our profitability.
       would get on the conveyor belt in       or exceeded most of our internal         Sales per full time equivalent (FTE)
       a cardboard tote box, and with a        goals, and strengthened our              increased 5.6%, extending a very


                “Our people, who care deeply about our company, will never give up
                  in their quest to satisfy our customers and shareholders alike.”

       push of a button, ride the conveyor     balance sheet while improving            positive year over year trend. Our
       belt. One day I asked my father to      productivity. Sales for the year were    gross margin per FTE continued to
       push the button to reverse the belt     up 4% to $3.96 billion. We sagged a      improve, by 4%, also extending this
       so we wouldn’t have to walk all the     little in mid-year, but ended with the   positive trend. Looking back at
       way back. I’ll never forget his         strongest sales quarter in company       1999, our sales were $3.2 billion and
       answer. He said that this belt always   history. Earnings per diluted share      our FTE’s were 2,644. Since then,
       moves forward just like our             for the year were $1.30, or 11%          sales have grown 24% while our
       company. The impact of that             above 2001. Income was $48.7 mil-        FTE count has only grown 3%. By
       simple statement set the tone for       lion, up 14% from last year. Gross       using technology to help grow our
       the rest of my life.                    margin remained at an acceptable         business and operate it more effi-
                                               level of 10.6%, down slightly from       ciently, we have seen very little
                                               10.7% in 2001. Selling, general          increase in our workforce, thus
                                               and administrative expenses im-          improving our profitability and
                                               proved to 7.7% of sales, down from       without sacrificing our service
                                               7.8% last year. Asset management         one iota.
                                               continued to improve with strong              Our share price fell 11.2% in
                                               performances in managing receiv-         2002, less than the popular indices,
                                               ables and inventory. Return on total     but certainly not acceptable to me.
                                               assets improved from 4.3% in 2001        The value of our company contin-
                                                                                        ues to strengthen and we must do a
                                                                                        better job of communicating that.




    OWENS & MINOR 2002 ANNUAL REPORT
2
We increased our dividend            research firm, found that overall            In my opinion, any company
in 2002 by 13.8%, and have               customer satisfaction improved          worth its salt must reinvent itself
continuously paid a dividend             from 96% to 97%. It’s going to be       every three to five years. For exam-
since the 1920s.                         hard to get much better than this,      ple, let’s take the last 20-plus years
                                         but we are sure going to try.           for us. In 1981, Owens & Minor
        Highlights for 2002                  We introduced Owens &               acquired part of the Will Ross Com-
                                         Minor University (OMU) to our           pany, which put us on the map as a
We signed a comprehensive seven-
                                         teammates in November and have          Sunbelt distribution company. In
year technology services agreement
with Perot Systems Corporation,
putting all of our information tech-
                                           “We are always there when our customers need us.
nology outsourcing under one roof.
This seven-year agreement holds
                                            That dependability has been a hallmark of our
enormous benefit for us, especially
the approximately $30 million in                   company for a long, long time.”
savings it will generate over the
life of the contract. We will reinvest
the majority of these savings to
                                         a full rollout of educational pro-      1985 we were awarded the VHA
improve our value to customers
                                         grams and learning experiences          supply company contract for our
and suppliers.
                                         ready for introduction in the first     coverage area, which grew our busi-
     We were honored to receive the
                                         quarter of 2003.                        ness tremendously, and is still
2002 VHA Service Excellence
                                              Our corporate credit and bank      growing it today. In 1989 we
Award. This award, voted on by
                                         loan ratings have been upgraded by      acquired National Healthcare on
VHA members, salutes our out-
                                         Standard & Poors to BB+ from            the West Coast and became a
standing performance in quality
                                         BB, as a result of our improving        national company. In 1994 we
and customer service to the VHA
                                         financial strength.                     acquired Stuart Medical, which just
membership. This is a tribute to
                                              We introduced a private label      about doubled the size of our com-
every one of our teammates across
                                         program under the name of Medi-         pany. In 1998 we introduced the
the country.
                                         Choice™. Sales of these products        first wave of our leading edge
     In 2002, InformationWeek ranked
                                         exceeded our internal expectations      technology such as WISDOMSM,
Owens & Minor as the #1 most
                                         for the first year. We expect this      CostTrackSM, and OMDirectSM, our
innovative technology company in
                                         initiative to grow in the future.       Internet-based ordering and com-
healthcare for the third year in a
                                              And finally, we introduced         munications platform. And in 2002,
row. Overall, Owens & Minor was
                                         three strategic initiatives that will   we developed and launched new
ranked #11 out of 500 American
                                         drive our company forward over the      strategic initiatives.
companies for the use of innovative
                                         next three to five years.                    So, you see…a willingness to
technology.
                                                                                 change, listening to our customers
     In an independent survey of
                                                 Strategic Direction             and being quick on our feet has
the healthcare industry, Owens &
                                                                                 served us well.
Minor was again ranked as the #1         “Extra, extra, read all about it,”
                                                                                      We spent the better part of
customer service provider. Our           cried the newspaper barker as he
                                                                                 the last twelve months listening to
own customer satisfaction surveys,       stood at the intersection of Good
                                                                                 our customers. As a result, we
conducted by an independent              and Great Streets, “Owens & Minor
                                                                                 developed new strategic initiatives
                                         introduces new strategic direc-
                                         tions.” Sounds a little corny to
                                         express excitement this way, but I
                                         feel excited about our new direction
                                         for the future.




                                                                                                                            3
                                                                                         OWENS & MINOR 2002 ANNUAL REPORT
“The opportunities are there, we have the right team on the field,
                         and we have the right strategy to follow for success.”


       that will successfully carry us to the     relinquished the role of general        ment of national products liability
       next level. These three initiatives        counsel in mid-February 2003, and       defense litigation for the last 18
       are progressing very well. A more          will retain the role of senior vice     years. She has been recognized as
       detailed description of these initia-      president, corporate secretary until    one of the top 50 women in her
       tives follows in this annual report,       his retirement later this year. Drew,   field in the country. She brings to us
       but here they are in a nutshell.           who joined the company in 1988,         her good judgment, sharp mind, a
            First, our core business objec-       has been the Rock of Gibraltar for      tremendous work ethic, high
       tive is to do a better job at the things   our teammates and me personally.        integrity, and a passion for doing
       we do so well today. We have estab-        He has the highest respect and          what’s right. Welcome, Grace!
       lished Owens & Minor University            admiration possible from us all.
                                                                                                Corporate Governance
       (OMU) to better educate and                     Also, Hue Thomas, III, vice
                                                                                                 and Responsibility
       develop our teammates. And, we             president, corporate relations, has
                                                                                          As the Chief Executive Officer, I am
       have launched improvements to              announced his retirement. He will
                                                                                          responsible for the integrity and
       our operations nationwide that will        move back to his native state of
                                                                                          credibility of our company. I gladly
       ensure consistent service from             Georgia in the spring. Since joining
                                                                                          accept that responsibility and share
       coast-to-coast.                            the company in 1970, Hue tackled
                                                                                          it with our board of directors. In
            The second strategic initiative is    just about every job in the company.
                                                                                          1996, we established a Governance
       OMSolutionsSM. This new unit               He served in a field capacity in
                                                                                          and Nominating Committee of the
       brings together teammates from             Georgia before moving to Rich-
                                                                                          board to address collaboratively and
       across the country who have been           mond in 1984 to work primarily
                                                                                          proactively many of the issues
       consulting on logistics and supply         with our supplier partners. At every
                                                                                          defined now by the Sarbanes-Oxley
       chain matters, as well as outsourc-        step along the way, Hue has
                                                                                          Act of 2002, the Securities and
       ing, so that we can create a formal        distinguished himself by his loyalty
                                                                                          Exchange Commission, and the
       business to help provide solutions         to the company, our customers
                                                                                          New York Stock Exchange. We did
       for our customers. We have also            and his teammates.
                                                                                          this not only because it was the right
       developed programs to provide sup-              Also, Josiah Bunting, III, who
                                                                                          decision for our shareholders,
       port to clinical areas of the hospital.    recently announced his retirement
                                                                                          teammates and the investment
            And third, we are developing a        as superintendent of the Virginia
                                                                                          community, but also because it was a
       third party logistics model (3PL) to       Military Institute, is not standing
                                                                                          natural outgrowth of our company’s
       provide manufacturers and health-          for re-election to our board of
                                                                                          long history of integrity and credi-
       care providers a creative alternative      directors. He is finishing his second
                                                                                          bility. The committee operates
       to getting products to the patient         three-year term on our board and
                                                                                          independently from management
       more efficiently and at less cost.         has provided us with wise counsel
                                                                                          and works closely with our indepen-
            We will update you regularly in       and great leadership during these
                                                                                          dent compensation and benefits
       2003 on our progress in these three        years. Thank you, Si!
                                                                                          committee and our independent
       strategic areas.                                And, Grace R. den Hartog
                                                                                          audit committee. We accept and
                                                  joined our team as senior vice
                                                                                          support the guidelines for strength-
              Changing of the Guard               president, general counsel, in
                                                                                          ening corporate governance as a
                                                  mid-February 2003. Grace, formerly
       Recently, two long-term Owens &
                                                  a partner with McGuireWoods LLP,
       Minor teammates announced their
                                                  has concentrated in the manage-
       retirement. Drew St. J. Carneal,
       senior vice president, general
       counsel and corporate secretary,




    OWENS & MINOR 2002 ANNUAL REPORT
4
means of restoring confidence in          have the heart of a lion. Our            principle. That’s worth its weight in
corporate America. Please refer to        people, who care deeply about our        gold. Now, you see why I’m so
Annex A of our proxy for our state-       company, will never give up in their     excited. The opportunities are
ment of Corporate Governance              quest to satisfy our customers and       there, we have the right team on the
Guidelines, or refer to our company       shareholders alike. As we look           field, and we have the right strategy
web site, www.owens-minor.com             ahead, the foundation for our new        to follow for success.
and click on Investor Relations and       strategic initiatives will be based on        I’m grateful to our shareholders
then Corporate Governance.                other important characteristics as       for their patience in a very tough
     In 2002, like all public compa-      well. For example, we show up every      market environment; grateful to
nies, we re-examined our processes        day, rain or shine, and plug away at     our suppliers for collaborating with
for ensuring that we are making           being the very best distribution         us in a team approach; and grateful
complete and timely disclosure            company in our sector, maybe in all      to our customers who give us a
to investors. Our fundamental             of healthcare. We are always there       chance every day to earn their
processes were and continue to be         when our customers need us. That         business; and I’m grateful to my
sound. Jeff Kaczka, our senior            dependability has been a hallmark        teammates, who show up every day
vice president and chief financial        of our company for a long, long          with the heart of a lion.
officer, and I have signed the            time. The blocking and tackling
certifications required by the            philosophy of taking care of busi-       Warm regards,
Sarbanes-Oxley Act, and you can           ness is not fancy, but it works for us
find these certifications at the end      and we keep on growing the value
of this report.                           of our company. And, we grow with
                                          the highest integrity as a guiding
           In Conclusion
I want to pay a final tribute to two
teammates who passed away this
                                           Craig R. Smith                            G. Gilmer Minor, III
past year. Bob Ricord was a sales
                                           President and Chief Operating Officer     Chairman and Chief Executive Officer
representative par excellence in
Shreveport, Louisiana, for 28 years.
David Hutchison was a buyer and
manager in Knoxville, Tennessee,
for 35 years. I have had the distinct
pleasure of working side by side
with these two guys through the
years, and I loved them for their
spirit, their loyalty, their integrity,
their compassion and their success.
The highest compliment I can ever
pay them is that they cared more
about their customers and team-
mates than themselves. Bob and
Hutch will be sorely missed.
     We must always remember that
every day offers us a new opportunity
to excel. We have the technology
tools, the service, the relationships,
the trust of our customers and
suppliers, but most importantly, we
O                      wens & Minor
                           Our Business At A Glance



     Core Business Owens & Minor                      How Owens & Minor contracts with
     is the nation’s leading distributor              healthcare customers to provide distrib-
     of national name-brand medical                   ution services. O&M then purchases
     and surgical supplies for 4,000                  and stores this inventory in its 41
     healthcare    customers    around                distribution centers nationwide. Using
     the nation.                                      state-of-the-art forecasting and planning
                                                      systems, Owens & Minor ensures that
                                                      customers have the products they need
                                                      when they need them.




     OMSolutionsSM Owens & Minor                      How Through OMSolutionsSM, Owens &
     offers supply chain management                   Minor’s supply chain logistics profession-
     consulting and implementation                    als target the hospital’s biggest supply
     services through a newly created                 chain cost-drivers to eliminate redun-
     professional services arm for its                dant activities and other inefficiencies.
     hospital customers. This package                 Addressing customers’ specific needs,
     of supply chain services reaches                 O&M puts the right people, products,
     far beyond the conventional                      technology and processes to work,
     boundaries of physical distribution              whether it means business planning and
     of supplies to produce operational               benchmarking, total operating room
     efficiencies and cost savings.                   redesign or managing all of a hospital’s
                                                      supply chain activities.




     Third Party Logistics Through its
     third party logistics (3PL) business
     model, Owens & Minor will focus
     on providing 3PL services to
                                                      How Owens & Minor will leverage its
     manufacturers and aggregating
                                                      existing warehouse and transportation
     orders for healthcare provider
                                                      systems, award-winning technology and
     customers nationwide.
                                                      long standing supply chain relationships
                                                      to streamline delivery of healthcare
                                                      products through a broad array of 3PL
                                                      services for both healthcare providers
                                                      and suppliers.




    OWENS & MINOR 2002 ANNUAL REPORT
6
Why By adapting and using technology to
its fullest, Owens & Minor can help
                                                  Results By using the best in supply chain
customers design a customized delivery
                                                  management techniques, technology and
system from bulk distribution to low unit
                                                  services, Owens & Minor helps hospitals
of measure, just-in-time or stockless services.
                                                  reduce cost, improve asset management
In addition, O&M helps customers
                                                  and enhance overall operational efficien-
with product standardization through
MediChoiceTM, a private label program;            cies. Customers believe in Owens & Minor,
FOCUSTM, a product consolidation program          with 97% saying they were satisfied with the
                                                  quality of service they received from Owens
with market-leading suppliers; and
OMSpecialities SM, a clinically-focused pro-      & Minor during 2002.
gram for high-dollar inventory in the
operating room and beyond.




Why The needs of each hospital customer
vary and require customized solutions. With       Results With OMSolutionsSM, Owens &
OMSolutionsSM, O&M provides the level and         Minor focuses on improving the customer’s
extent of service appropriate for each            total supply chain, allowing the healthcare
customer—from assessment to implementa-           provider to focus on patient care. This con-
tion to integration.                              sulting arm packages the best of Owens &
                                                  Minor’s solutions to fulfill supply chain
                                                  needs for customers nationwide.




                                                  Results Through its 3PL services, the
                                                  company expects to offer the aggregation
                                                  of supply chain services to the healthcare
Why O&M’s entry into third party logistics
                                                  industry. The company expects to lower
is a natural extension of its distribution
                                                  costs, improve efficiency and streamline
experience and expertise and meets its
                                                  the supply chain.
goal to streamline the total supply chain
with cost-saving solutions.




                                                                                                                7
                                                                             OWENS & MINOR 2002 ANNUAL REPORT
CoreBusiness
       Delivering Medical and Surgical Supplies to the Healthcare Industry



      O               wens & Minor conducted a significant strategic planning effort in 2002, involving the entire senior
                      management team and many teammates throughout the organization. The team developed and
                      launched a three-pronged strategy designed to expand Owens & Minor’s presence in healthcare.
       The resulting strategic initiatives are focused on: improving productivity in the core business;
       launching a supply chain consulting and management arm; and creating a third party logistics (3PL)
       service for healthcare.
            Owens & Minor’s distribution business continues to drive the company’s success, allowing it to explore new
       opportunities within the healthcare industry. As a result of its strategic planning effort, the company identified a
       series of operational, supplier and training initiatives designed to enhance productivity in its facilities nationwide.




                                                                                                                          Value, Integrity, Ethics,Trust
                                                                                                   By using technology, logistics
                                                                                                      management and top-notch
                                          To improve operations, Owens & Minor is
                                                                                                         customer service, O&M
                                       working with each of its 41 distribution centers to stan-
                                                                                                    focuses on the supply chain,
                                              dardize procedures on a best-practices model,
                                                                                                       empowering customers to
                                                 called the OM Model. As a result, Owens &                 focus on patient care.
                                                   Minor expects to achieve improved pro-
                                                     ductivity and provide additional capacity
                                                     to accommodate its 3PL effort.
                                                                                                                          Character,
                                                        Owens & Minor is working with its
                                                    supplier partners to ensure it offers the
                                                   right mix of products to customers. For
                                                example, Owens & Minor plans to enroll
                                            more suppliers in its FOCUSTM program, which
          Within its 41 distribution
               centers around the
         nation, Owens & Minor is
          undertaking an initiative
        to improve operations and
          standardize procedures.




    OWENS & MINOR 2002 ANNUAL REPORT
8
including: leadership,
                                                                                               sales training, opera-
                                                                                              tions and finance. The
                                                                                             company seeks to put
                                                                                            the best-trained and
                                                                                         best-prepared teammates
                                                                                      in the field every day in
                                                                                    order to maintain and improve
                                                                                its top-ranked customer service
                                                                              ratings, its leadership in technology
                                                                              and its healthcare market share.
helps grow market share for           InformationWeek 500. Owens &                  Most importantly for Owens &
                                      Minor was ranked 11th overall in
preferred suppliers. Also, in 2002,                                           Minor, the company stakes its
the company successfully launched     this prestigious list.                  reputation on customer service.
a private label line called Medi-          Also in 2002, Owens & Minor        Each year, the company conducts
ChoiceTM, which has given new         committed to a wide-scale training      an independent customer survey to
options to customers and new          initiative, which will give team-       assess how well it is performing. In
opportunity to suppliers. This pri-   mates opportunities to enhance          2002, Owens & Minor achieved a
vate label program offers a growing   job skills and career preparation.      97% satisfaction rating from its
catalog of commodity-type prod-       As a result, Owens & Minor has          customers, an improvement over a
ucts including: bandages, gowns,      created an in-house university          96% satisfaction rating the year
shoe covers and thermometers.         called Owens & Minor University         before. This comprehensive atten-
MediChoiceTM, well-received by cus-   (OMU). Course work includes             tion to customer service, and to
tomers, easily exceeded early sales   on-line and classroom-based             providing value to customers and
goals. New product launches are       programs on a variety of subjects       business partners, has long been a
planned for the year ahead.                                                   hallmark of Owens & Minor, and
     Owens & Minor has earned a                                               with the new strategic initiatives it
reputation as an innovative user of                                           will continue to be a major focus
technology in the healthcare and                                              for the company.
medical field. In fact, for the
third year in a row, Owens & Minor
was the top ranked healthcare
and medical company in the




                                      With OMU, the company provides
                                      teammates access to in-house and
                                      on-line classes in operations, sales,
                                      management and leadership.
                                                                                                                         9
                                                                                      OWENS & MINOR 2002 ANNUAL REPORT
OMSolutions                           SM



        Delivering Professional Supply Chain Management Services
        to the Healthcare Industry



        A          s a result of the 2002 strategic planning effort, Owens & Minor launched a new business initiative
                   called OMSolutionsSM, packaging supply chain management services for healthcare customers and
                   business partners through a newly created consulting arm. Through customer research and interac-
        tion, Owens & Minor knows that healthcare providers are seeking a trusted partner to help them take cost out
        of the supply chain.




                                                                         PAR Areas
                                                                         (Nursing Floors)
                     Executive Offices




                                                                                                    Off-site Warehouse
                       Specialty Areas
                      (Cath Lab; Radiology)

                                                                                                      Operating Room

          Purchasing/
          Procurement




                                                                                                              Receiving


                                                                                              Storeroom
                           Accounts Payable




                                                   Traditionally, O&M served its hospital
                                                   customers from off-site warehouses
                                                   and the receiving dock. Today, O&M
                                                   has crossed barriers and now serves
                                                   departments throughout the hospital
                                                   with the latest in technology, logistics
                                                   management and supply chain
                                                   management consulting.




     OWENS & MINOR 2002 ANNUAL REPORT
10
Value,Integrity,Ethics,Trust
                                                                                                                                       Character,
                                            existing customers, but also with
                                            customers who do not use the
                                            company’s distribution services.
                                                 Through OMSolutionsSM con-
                                            sultants work with customers
                                            on-site to design and implement
                                            solutions. In some cases, OMSolu-
                                                                                    O&M expects to improve
                                            tionsSM will outsource positions
                                                                                    financial results for customers
                                            for hospital customers, such as
                                                                                    and itself with its new
                                            materials managers. In these cases      OMSolutionsSM supply chain
 Just as O&M teammates work together
                                            OMSolutionsSM will take on the          management consulting arm.
   to improve service to customers, the
                                            responsibility of managing the
new initiatives complement one another
                                            hospital’s materials management
     in the company’s ongoing effort to
                                            function. In each case, Owens &
  improve productivity and profitability.
                                            Minor will evaluate the customer’s
                                            needs, and then apply the right
    Programs offered by OMSolu-             people, products, technology and
tionsSM    include:    outsourced           processes as a solution.
materials management, clinical                   With OMSolutionsSM, Owens &
inventory management, physical              Minor will focus on making the
inventory management, and part-             supply chain more efficient, allow-
nership programs. Other programs            ing healthcare provider customers
include     implementation       of         to focus on patient care. Owens &
Owens & Minor’s award-winning               Minor now serves many depart-
WISDOM2 SM programs, on-site pro-           ments within the hospital walls,
ject management, management                 from the chief executive’s office to
consulting and outsourcing. The             clinical areas to the receiving dock,
company is collaborating within its         Owens & Minor is crossing bound-
core business and with outside con-         aries to serve its customers. With
sultants, working not only with             more than two dozen projects
                                            already in the works, the company
                                            expects to add new projects steadily
                                            in 2003. Market demand for these
                                            services is strong.




     As physicians and clinicians more
         frequently make supply chain
  decisions, O&M offers new tools and
  techniques to improve this important
       materials management process.



                                                                                                                                        11
                                                                                             OWENS & MINOR 2002 ANNUAL REPORT
Third Party Logistics
        Delivering 3PL Services to the Healthcare Industry


        A          lso in 2002, Owens & Minor created a third party logistics
                   service (3PL) designed to provide supply chain services to
                   hospitals and healthcare manufacturers. Industry research,
        along with customer demand, allowed Owens & Minor to identify a clear
        need for logistics, transportation and aggregation services in healthcare.
        Owens & Minor also found that the penetration by traditional 3PL com-
        panies in healthcare is minimal, offering a compelling opportunity.
            Owens & Minor, through its 3PL service, will offer logistics and
            supply chain management services in three main categories: distribu-
                    tion and transportation management; technology services;
                        and consulting services. In order to capitalize on this
                          opportunity, Owens & Minor intends to tap its existing     Using a fleet of leased trucks and its
                           relationships with suppliers and healthcare providers.    own drivers, O&M serves customers
                            The company will also use its industry-leading,          nationwide. O&M has launched a new
                                                                                     effort to create and offer 3PL services
                                                                                     to the healthcare industry.
                          In its distribution centers around the nation,
                         Owens & Minor utilizes advanced supply chain
                       management techniques and streamlines
                    processes with technology.




     OWENS & MINOR 2002 ANNUAL REPORT
12
Value,Character,Integrity,
             Ethics,Trust


                                                                                     The company made the
                                                                                strategic decision to work within
                                                                                healthcare, its core competency,
                                                                                where it knows there is significant
                                   activity-based costing expertise to
                                                                                opportunity to improve supply
                                   streamline service. And finally,
                                                                                chain processes. Healthcare pro-
                                   Owens & Minor will leverage its
                                                                                viders have turned to Owens &
                                   nationwide network of distribution
                                                                                Minor for solutions and Owens &
                                   facilities, existing transportation
                                                                                Minor has responded. While each
                                   systems and award-winning infor-
                                                                                new initiative can stand alone,
                                   mation technology to provide
                                                                                they also work together as a
                                   innovative new 3PL services.
                                                                                complementary package for
                                        This initiative meets a clear
                                                                                hospital customers and healthcare
                                   need in the healthcare market, as
                                                                                suppliers. With this new strategy,
                                   manufacturers are seeking ways
                                                                                Owens & Minor is better posi-
                                   to reduce supply chain cost, and
                                                                                tioned than ever before to serve
                                   hospitals are seeking ways to
                                                                                the needs of its healthcare
                                   aggregate orders entering their
                                                                                customers, and to achieve new
                                   facilities. For Owens & Minor, the
                                                                                levels of growth, profitability
                                   3PL effort offers an excellent
                                                                                and productivity.
                                   avenue for diversification into a
                                   new area of healthcare service,
                                   without taking ownership of
                                   inventory as it does in its traditional
                                   distribution business. For Owens &
                                   Minor, existing relationships with
                                   suppliers and healthcare pro-
                                   viders, the scale of its distribution
                                   network, and the quality of its
                                   delivery capabilities, give it a
                                   unique competitive advantage.




                             O&M teammates collaborate on new strategic
                                  initiatives that will improve productivity
                                          and increase capacity in existing
                                                 facilities for 3PL services.


                                                                                                                           13
                                                                                        OWENS & MINOR 2002 ANNUAL REPORT
Board of Directors




            Standing Left-Right Henry Berling, James Ukrop, Peter Redding, Vernard Henley, John Crotty, James Farinholt, Jr.
              Seated Left-Right Marshall Acuff, Gil Minor, III, James Rogers, Josiah Bunting, III, Anne Marie Whittemore



                                                John T. Crotty (65) 2,3,4*
     A. Marshall Acuff, Jr. (63) 2,4,5                                                      Peter S. Redding (64) 2,3,4
                                                Managing Partner,
     Retired Senior Vice President                                                          Retired President & CEO,
                                                CroBern Management Partnership
     & Managing Director,                                                                   Standard Register Company
                                                President, CroBern, Inc.
     Salomon Smith Barney, Inc.
                                                                                            James E. Rogers (57) 1,3*,4
                                                                                   1,2*,4
                             1,4
                                                James B. Farinholt, Jr. (68)
     Henry A. Berling (60)                                                                  President, SCI Investors Inc.
                                                Managing Director,
     Executive Vice President,
                                                                                            James E. Ukrop (65) 3,4,5
                                                Tall Oaks Capital Partners, LLC
     Owens & Minor, Inc.
                                                                                            Chairman,
                                                Vernard W. Henley (73) 2,3,5
     Josiah Bunting, III (63) 2,4,5                                                         Ukrop’s Super Markets, Inc.
                                                Retired Chairman & CEO,
     Retired Superintendent,                                                                Chairman, First Market Bank
                                                Consolidated Bank & Trust Company
     Virginia Military Institute
                                                                                                                            1,3,5*
                                                                                            Anne Marie Whittemore (56)
                                                                            1*,4
                                                G. Gilmer Minor, III (62)                   Partner, McGuireWoods LLP
                                                Chairman & CEO,
                                                Owens & Minor, Inc.


                 Board Committees: 1Executive Committee, 2Audit Committee, 3Compensation & Benefits Committee,
                    Strategic Planning Committee, 5Governance & Nominating Committee, *Denotes Chairperson
                   4




     OWENS & MINOR 2002 ANNUAL REPORT
14
Corporate Officers
G. Gilmer Minor, III (62)                       Charles C. Colpo (45)                            Jeffrey Kaczka (43)
Chairman & Chief Executive Officer              Senior Vice President, Operations                Senior Vice President & Chief Financial Officer
Chairman of the Board since 1994 and Chief      Senior Vice President, Operations since 1999.    Senior Vice President and Chief Financial
Executive Officer since 1984. Mr. Minor was     From 1998 to 1999, Mr. Colpo was Vice Presi-     Officer since 2001. Mr. Kaczka served as
President from 1981 to April 1999. Mr. Minor    dent, Operations. Prior to that, Mr. Colpo was   Senior Vice President and Chief Financial
joined the company in 1963.                     Vice President, Supply Chain Process from        Officer for Allied Worldwide, Inc. from 1999
                                                1996 to 1998. Mr. Colpo has been with the        to 2001. In 1995 he served as Chief Financial
Craig R. Smith (51)
                                                company since 1981.                              Officer for I-Net, Inc. which was acquired by
President & Chief Operating Officer
                                                                                                 Wang Laboratories in 1996. Mr. Kaczka con-
                                                Erika T. Davis (39)
President since 1999 and Chief Operating                                                         tinued with Wang until 1998.
                                                Senior Vice President, Human Resources
Officer since 1995. Mr. Smith has been with
                                                                                                 Richard F. Bozard (55)
the company since 1989.                         Senior Vice President, Human Resources since
                                                                                                 Vice President, Treasurer
                                                2001. From 1999 to 2001, Ms. Davis was Vice
Henry A. Berling (60)
                                                President of Human Resources. Prior to that,     Vice President and Treasurer since 1991.
Executive Vice President
                                                Ms. Davis served as Director, Human Resources    Mr. Bozard has been with the company
Executive Vice President since 1995. Mr.        & Training in 1999 and Director, Compensa-       since 1988.
Berling was Executive Vice President and        tion & HRIS from 1995 to 1999. Ms. Davis has
                                                                                                 Olwen B. Cape (53)
Chief Sales Officer from 1996 to 1998. Mr.      been with the company since 1993.
                                                                                                 Vice President, Controller
Berling has been with the company since 1966.
                                                Grace R. den Hartog (51)                         Vice President and Controller since 1997. Ms.
Timothy J. Callahan (51)                        Senior Vice President & General Counsel          Cape has been with the company since 1997.
Senior Vice President, Sales & Marketing
                                                Senior Vice President & General Counsel
                                                                                                 Hugh F. Gouldthorpe, Jr. (64)
Senior Vice President, Sales and Marketing      since February 2003. Ms. den Hartog previ-
                                                                                                 Vice President, Quality & Communications
since September 2002. From 1999 to 2002,        ously served as a Partner of McGuireWoods
Mr. Callahan served as Senior Vice President,                                                    Vice President, Quality and Communications
                                                LLP from 1990 to February 2003.
Distribution. Prior to that, Mr. Callahan was                                                    since 1993. Mr. Gouldthorpe has been with
                                                David R. Guzmán (47)
Regional Vice President, West from 1997 to                                                       the company since 1986.
                                                Senior Vice President &
1999. Mr. Callahan has been with the company
                                                                                                 Hue Thomas, III (63)
                                                Chief Information Officer
since 1997.
                                                                                                 Vice President, Corporate Relations
                                                Senior Vice President and Chief Information
Drew St. J. Carneal (64)                                                                         Vice President, Corporate Relations since
                                                Officer since 2000. Mr. Guzmán was employed
Senior Vice President, Corporate Secretary                                                       1991. Mr. Thomas has been with the
                                                by Office Depot from 1999 to 2000, serving as
Senior Vice President, Corporate Secretary                                                       company since 1970. Mr. Thomas will
                                                Senior Vice President, Systems Development.
since February 2003. From 1990 to February                                                       retire in March 2003.
                                                From 1997 to 1998, he was employed by
2003, Mr. Carneal served as Senior Vice         ALCOA as Chief Architect, Managing Director,
President, General Counsel and Secretary. Mr.                                                    Numbers inside parenthesis indicate age
                                                Global Information Services.
Carneal has been with the company since 1989.


 Left-Right David Guzman, Hugh Gouldthorpe, Jr, Hue Thomas, III, Richard Bozard, Craig Smith, Jeffrey Kaczka, Olwen Cape,
Timothy Callahan, Drew St. J. Carneal, Charles Colpo, Erika Davis (not pictured: Gil Minor III, Henry Berling, Grace den Hartog)
2002
Financial of Contents
     Table


       17 Selected Financial Data

          18 Business Description

              24 Management’s Discussion & Analysis

                 32 Consolidated Statements of Income

                    33 Consolidated Balance Sheets

                      34 Consolidated Statements of Cash Flows

                         35 Consolidated Statements of Changes in Shareholders’ Equity

                          36 Notes to Consolidated Financial Statements

                            62 Independent Auditors’ Report

                             62 Report of Management

                              63 Quarterly Financial Information

                               64 Form 10-K Annual Report

                               68 Corporate Information
Selected Financial Data(1)

Owens & Minor, Inc. and Subsidiaries

(in thousands, except ratios and per share data)

                                                                                   2002                   2001               2000              1999             1998

Summary of Operations:
                                                                               $3,959,781
Net sales                                                                                             $3,814,994         $3,503,583       $ 3,194,134       $3,090,048
                                                                               $ 47,217
Income before extraordinary item(2)(3)                                                                $ 30,103           $ 33,088         $ 27,979          $ 20,145
Income before extraordinary item, excluding
                                                                               $     47,217
  goodwill amortization(2)(3)(4)                                                                      $    35,431        $    38,417      $     32,807      $    24,616

Per Common Share:
                                                                               $       1.40
Income before extraordinary item - basic                                                              $       0.90       $       1.01     $       0.86      $      0.56
                                                                               $       1.26
Income before extraordinary item - diluted                                                            $       0.85       $       0.94     $       0.82      $      0.56
                                                                                     33,799
Average number of shares outstanding - basic                                                               33,368             32,712            32,574           32,488
                                                                                     40,698
Average number of shares outstanding - diluted                                                             40,387             39,453            39,098           32,591
                                                                               $       0.31
Cash dividends                                                                                        $    0.2725        $    0.2475      $       0.23      $      0.20
                                                                               $      16.42
Stock price at year-end                                                                               $     18.50        $     17.75      $       8.94      $     15.75
                                                                               $       7.96
Book value at year-end                                                                                $       6.97       $       6.41     $       5.58      $      4.94

Per Common Share, Excluding Goodwill Amortization(4):
                                                                               $         1.40
Income before extraordinary item - basic                                                              $       1.06       $       1.17     $        1.01     $       0.70
                                                                               $         1.26
Income before extraordinary item - diluted                                                            $       0.98       $       1.08     $        0.95     $       0.69

Summary of Financial Position:
                                                                               $ 385,023
Working capital                                                                                       $   311,778        $   233,637      $    219,448      $   235,247
                                                                               $1,009,477
Total assets                                                                                          $   953,853        $   867,548      $    865,000      $   717,768
                                                                               $ 240,185
Long-term debt                                                                                        $   203,449        $   152,872      $    174,553      $   150,000
                                                                               $ 125,150
Mandatorily redeemable preferred securities                                                           $   132,000        $   132,000      $    132,000      $   132,000
                                                                               $ 271,437
Shareholders' equity                                                                                  $   236,243        $   212,772      $    182,381      $   161,126

Selected Ratios:
                                                                                         10.6%
Gross margin as a percent of net sales                                                                        10.7%              10.7%             10.7%            10.8%
Selling, general and administrative expenses
                                                                                          7.8%
  as a percent of net sales(3)                                                                                 7.8%               7.7%              7.8%             8.0%
                                                                                         32.0
Average receivable days sales outstanding(5)                                                                  33.1               33.3              34.9             33.5
                                                                                          9.6
Average inventory turnover                                                                                     9.7                9.5               9.2              9.8
Return on average total equity before extraordinary items
                                                                                         13.5%
  and goodwill amortization(4)(6)                                                                             11.1%              12.8%             12.1%             9.9%
Return on average total equity before extraordinary items
                                                                                         18.6%
  and goodwill amortization(4)(7)                                                                             15.8%              19.4%             19.1%            11.7%
                                                                                          2.1
Current ratio                                                                                                  1.8                1.6               1.6              1.9
                                                                                         37.7%
Capitalization ratio(5)(6)                                                                                    42.6%              40.4%             47.2%            43.4%
                                                                                         57.4%
Capitalization ratio(5)(7)                                                                                    63.2%              63.2%             69.4%            68.9%

(1) On July 30, 1999, the company acquired certain net assets of Medix, Inc. This acquisition was accounted for as a purchase.
(2) In 1998, the company incurred $11.2 million, or $6.6 million net of tax, of nonrecurring restructuring expenses which are included in income before extraordinary
    item. In 2002, 2001, 2000 and 1999, income before extraordinary item included reductions in the restructuring accrual of $0.5 million, $1.5 million, $0.8 million
    and $1.0 million, or $0.3 million, $0.8 million, $0.4 million and $0.6 million net of tax. See Note 3 to the Consolidated Financial Statements.
(3) In 2002, income before extraordinary item included a charge to selling, general and administrative expenses of $3.0 million, or $1.8 million net of tax, due
    to the cancellation of the company’s contract for mainframe computer services. In 2001, income before extraordinary item included an impairment loss of $1.1
    million on an investment in marketable equity securities and a provision for disallowed income tax deductions of $7.2 million. See Notes 6 and 14 to the Consolidated
    Financial Statements.
(4) Effective January 1, 2002, the company adopted the provisions of Statement of Financial Accounting Standards No. 142, Goodwill and Other Intangible Assets.
    As a result, goodwill is no longer amortized. Data for 2001 and prior periods have been restated to exclude the effect of goodwill amortization in order to present a
    more meaningful comparison.
(5) Assumes that receivables had not been sold under the company’s off balance sheet receivables financing facility. See Note 9 to the Consolidated Financial Statements.
(6) Includes mandatorily redeemable preferred securities as equity.
(7) Includes mandatorily redeemable preferred securities as debt.



                                                                                                                              OWENS & MINOR 2002 ANNUAL REPORT              17
Business Description

     The Company                                                         to the aging population and emerging medical technologies
                                                                         resulting in new healthcare procedures and products. Over
     Owens & Minor, Inc. and subsidiaries (O&M or the company)
                                                                         the years, healthcare providers have continued to change their
     is the leading distributor of national name-brand medical and
                                                                         health systems to meet the needs of the markets they serve.
     surgical supplies in the United States, distributing over 120,000
                                                                         They have forged strategic relationships with national medical
     finished medical and surgical products produced by approxi-
                                                                         and surgical supply distributors to meet the challenges of man-
     mately 1,100 suppliers to approximately 4,000 customers from
                                                                         aging the supply procurement and distribution needs of their
     41 distribution centers nationwide. The company’s customers
                                                                         entire network. The traditional role of distributors in warehous-
     are primarily acute-care hospitals and integrated healthcare
                                                                         ing and delivering medical and surgical supplies to customers
     networks (IHNs), which account for more than 90% of O&M’s
                                                                         is evolving into the role of assisting customers to manage the
     net sales. Many of these hospital customers are represented by
                                                                         entire supply chain.
     national healthcare networks (Networks) or group purchasing
                                                                             In recent years, the overall healthcare market has been
     organizations (GPOs) that offer discounted pricing with suppliers
                                                                         characterized by the consolidation of healthcare providers into
     and contract distribution services with the company. Other cus-
                                                                         larger and more sophisticated entities seeking to lower their
     tomers include alternate care providers such as clinics, home
                                                                         total costs. These providers have sought to lower total product
     healthcare organizations, nursing homes, physicians’ offices,
                                                                         costs by obtaining incremental value-added services from med-
     rehabilitation facilities and surgery centers. The company
                                                                         ical and surgical supply distributors. These trends have driven
     typically provides its distribution services under contractual
                                                                         significant consolidation within the medical/surgical supply
     arrangements ranging from three to five years. Most of O&M’s
                                                                         distribution industry due to the competitive advantages enjoyed
     sales consist of consumable goods such as disposable gloves,
                                                                         by larger distributors, which include, among other things, the
     dressings, endoscopic products, intravenous products, needles
                                                                         ability to serve nationwide customers, buy inventory in volume
     and syringes, sterile procedure trays, surgical products and
                                                                         and develop technology platforms and decision support systems.
     gowns, urological products and wound closure products.
          Founded in 1882 and incorporated in 1926 in Richmond,
                                                                         The Business
     Virginia, as a wholesale drug company, the company redefined
                                                                         Through its core distribution business, the company purchases
     its mission in 1992, selling the wholesale drug division to con-
                                                                         a high volume of medical and surgical products from suppliers,
     centrate on medical and surgical distribution. Since then,
                                                                         warehouses these items at its distribution centers and provides
     O&M has significantly expanded and strengthened its national
                                                                         delivery services to its customers. O&M’s 41 distribution centers
     presence through internal growth and acquisitions, generating
                                                                         are located throughout the United States and are situated close
     nearly $4 billion of net sales in 2002. In November 2002, the
                                                                         to its major customer facilities. These distribution centers
     company announced new strategic initiatives to offer supply
                                                                         generally serve hospitals and other customers within a 200-mile
     chain management consulting services and third party logistics
                                                                         radius, delivering most medical and surgical supplies with a
     services to the healthcare industry, leveraging its existing
                                                                         fleet of leased trucks. Almost all of O&M’s delivery personnel
     reputation and relationships in the healthcare market as well
                                                                         are employees of the company, providing more effective control
     as its physical infrastructure.
                                                                         of customer service. The company customizes its product pallets
     The Industry                                                        and truckloads according to the needs of its customers, thus
                                                                         enabling them to reduce labor on the receiving end.
     Distributors of medical and surgical supplies provide a wide
                                                                         Furthermore, delivery times are adjusted to customers’ needs,
     variety of products and services to healthcare providers,
                                                                         allowing them to streamline receiving activities. Contract
     including hospitals and hospital-based systems, IHNs and alter-
                                                                         carriers and parcel services are used to transport all other
     nate care providers. The company contracts with these providers
                                                                         medical and surgical supplies.
     directly and through Networks and GPOs. The medical/surgical
     supply distribution industry continues to experience growth due



      OWENS & MINOR 2002 ANNUAL REPORT
18
O&M strives to make the supply chain more efficient              Other services offered by the company include:
through the use of advanced warehousing, delivery and                • CostTrackSM: This activity-based management approach helps
purchasing techniques, enabling customers to order and                customers identify and track the cost drivers in their procure-
receive products using just-in-time and stockless services. A         ment and handling activities, giving them the information
key component of this strategy is a significant investment in         they need to drive workflow efficiencies, raise employee
advanced information technology, which includes automated             productivity and reduce costs. With CostTrackSM, the pricing
warehousing technology as well as OMDirectSM, an Internet-            of services provided to customers is based on the variety of
based product catalog and direct ordering system, which               services that they choose, as compared to a traditional cost-
supplements existing EDI and XML technologies to                      plus pricing model. In 2002, 32% of the company’s net sales
communicate with customers and suppliers.                             were generated through the CostTrackSM program, up from
                                                                      nearly 28% in 2001.
Products & Services
In addition to its core medical and surgical supply distribution     • WISDOMSM: This Internet-accessed decision support tool
service, the company offers value-added services in supply chain      connects customers, suppliers and GPOs to the company’s
management, logistics and information technology to help its          data warehouse. WISDOMSM offers customers secure online
customers control healthcare costs, improve inventory manage-         access to a wide variety of reports, which summarize purchasing
ment and increase profitability. In late 2002, the company            history, contract compliance, product usage and other related
announced two new initiatives designed to provide additional          data. This timely information helps customers consolidate
value-added services to the healthcare industry.                      purchasing information across their healthcare systems and
                                                                      identify opportunities for product standardization, contract
• OMSolutions : OMSolutions provides consulting and                   compliance and supplier consolidation.
                               SM
              SM



 outsourcing services to customers. Programs offered by
                                                                     • WISDOM2 SM: The second generation of WISDOMSM, this
 OMSolutionsSM include long-term partnership initiatives such
 as outsourced materials management; integrated operating             Internet-based decision support tool provides customers access
 room management; clinical inventory management; order                to purchasing information not only for their purchases from
                               2 SM
 optimization; and WISDOM             implementation; and out-        Owens & Minor, but for all medical/surgical manufacturers
 sourced warehousing. OMSolutions also offers a menu of               and suppliers recorded in their materials management infor-
                                         SM



 supply chain management services such as: receiving and              mation systems. This timely information helps customers
 storeroom redesign; physical inventories; and reconfiguration        identify opportunities for product standardization, contract
 of periodic automatic replenishment systems. These services          compliance, order optimization and efficiencies in their
 are designed to improve supply chain efficiency and allow            overall purchasing activity.
 the provider to focus on patient care.
                                                                     • PANDAC® Wound Closure Asset Management Program: This
• Third Party Logistics (3PL): Owens & Minor offers logistics         information-based program provides customers with an
 and supply chain management services in the following main           evaluation of their current and historical wound closure
 categories: physical distribution to include warehousing and         inventories and usage levels, helping them reduce their
 transportation management; and consulting services. In order         investment in high-cost wound management supplies and
 to make the most of these opportunities, the company intends         control their costs per operative case.
 to leverage its existing relationships with suppliers and end-
 users, its activity-based costing expertise, and its distribution
 facilities, transportation systems and information technology.
 The company's goal is to ensure that products reach the
 patient in the most cost-effective manner.

                                                                                                     OWENS & MINOR 2002 ANNUAL REPORT   19
Business Description (continued)

     • FOCUS™: This supplier partnership program drives product          distributor for Broadlane, a GPO providing national contracting
      standardization and consolidation for the company and its          for more than 490 acute-care hospitals and more than 1,500
      customers. By increasing the volume of purchases from the          sub-acute care facilities, including Tenet Healthcare Corporation,
      company’s most efficient suppliers, FOCUS™ provides                one of the largest for-profit hospital chains in the nation. Sales
      operational benefits and cost savings throughout the supply        to Broadlane members represented approximately 14% of
      chain. FOCUS™ centers around both commodity and                    O&M’s net sales in 2002.
      preference product standardization.
                                                                         IHNs
     • MediChoice™: In 2002, the company launched this private           IHNs are typically networks of different types of healthcare
      label program designed to provide value and choice to              providers that seek to offer a broad spectrum of healthcare
      customers. The MediChoice™ line currently includes                 services and comprehensive geographic coverage to a particular
      commodity products such as isolation gowns, shoe covers,           local market. IHNs have become increasingly important because
      hot- and cold-packs, and crutches. The company plans to            of their expanding role in healthcare delivery and cost contain-
      introduce additional products under the MediChoice™                ment and their reliance upon the hospital as a key component
      label in the future.                                               of their organizations. Individual healthcare providers within a
                                                                         multiple-entity IHN may be able to contract individually for
     Customers                                                           distribution services; however, the providers’ shared economic
     The company currently provides its distribution services to         interests create strong incentives for participation in distribution
     approximately 4,000 healthcare providers, including hospitals,      contracts established at the system level. Because IHNs frequently
     IHNs and alternate care providers, contracting with them            rely on cost containment as a competitive advantage, IHNs have
     directly and through Networks and GPOs. In recent years,            become an important source of demand for O&M’s enhanced
     the company has also begun to provide logistics services to         inventory management and other value-added services.
     manufacturers of medical and surgical products.
                                                                         Individual Providers
                                                                         In addition to contracting with healthcare providers at the IHN
     Networks and GPOs
     Networks and GPOs are entities that act on behalf of a group of     level, and through Networks and GPOs, O&M contracts directly
     healthcare providers to obtain better pricing and other benefits    with individual healthcare providers.
     that may be unavailable to individual members. Hospitals,
                                                                         Sales and Marketing
     physicians and other types of healthcare providers have joined
     Networks and GPOs to take advantage of improved economies           O&M’s sales and marketing function is organized to support its
     of scale and to obtain services from medical and surgical supply    decentralized field sales teams of approximately 200 people.
     distributors ranging from discounted product pricing to logisti-    Based in the company’s distribution centers nationwide, the
     cal and clinical support. Networks and GPOs negotiate directly      company’s local sales teams are positioned to respond to cus-
     with medical and surgical product suppliers and distributors on     tomer needs quickly and efficiently. National account directors
     behalf of their members, establishing exclusive or multi-supplier   work closely with Networks and GPOs to meet their needs and
     relationships. However, networks and GPOs cannot ensure that        coordinate activities with their individual member facilities. In
     members will purchase their supplies from a given distributor.      addition, O&M has a national field organization, OMSpecialtiesSM,
     O&M is a distributor for Novation, the supply company of VHA,       which is focused on assisting customers in the clinical environ-
     Inc. and University HealthSystem Consortium, which represents       ment. O&M provides special training and support tools to its
     the purchasing interests of more than 2,300 healthcare organi-      sales team to help promote these programs and services.
     zations. Sales to Novation members represented approximately
     50% of the company’s net sales in 2002. The company is also a



      OWENS & MINOR 2002 ANNUAL REPORT
20
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owens & minor 2002ar

  • 1. 2002 ANNUAL REPORT & FORM 10-K BuildingOn A Foundation Of TRUST
  • 2. Content Company Overview Contents Overview 14 Board of Directors 15 Corporate Officers 16 Financial Table of Contents 17 Selected Financial Data O wens & Minor, Inc., a Fortune 500 company 18 Business Description headquartered in Richmond, Virginia, ended 24 Management’s Discussion & Analysis 2002 with sales of $3.96 billion. As the nation’s 32 Consolidated Statements leading distributor of national name-brand medical and of Income surgical supplies, the company serves its 4,000 customers from 33 Consolidated Balance Sheets 41 distribution centers located strategically throughout the 34 Consolidated Statements of Cash Flows United States. Owens & Minor’s customers include acute-care 35 Consolidated Statements of hospitals, group purchasing organizations and integrated Changes in Shareholders’ Equity healthcare systems. Along with a wide range of medical and 36 Notes to Consolidated Financial Statements surgical products, the company offers its customers supply 62 Independent Auditors’ Report chain management solutions, innovative technology tools, and 62 Report of Management logistics services that improve efficiency and reduce cost in the 63 Quarterly Financial Information healthcare marketplace. 64 Form 10-K Annual Report 68 Corporate Information The company places a high priority on its mission, vision and values, which focus on the well-being of customers, supply chain partners, teammates and shareholders. The company over has developed a culture of recognition, reinforcement and reward for its teammates, who are vital to its success. Owens & About the Cover Minor believes that high integrity is the guiding principle of doing business. Owens & Minor, Inc., established in 1882 in Richmond, Virginia, is the nation’s Owens & Minor common shares are traded on the New York leading distributor of national name-brand medical and surgical supplies. Since its Stock Exchange under the symbol OMI. As of December 31, inception, the company has operated 2002, there were approximately 34 million common according to the guiding principles of trust, shares outstanding. integrity, ethics, character and value. These core values formed the foundation for Owens & Minor’s successful history, and are the building blocks for its future.
  • 3. Financial Highlights (in thousands, except ratios, per share data and teammate statistics) Percent Change 2002 Year ended December 31, 2001 2000 02/01 01/00 $3,959,781 Net sales $3,814,994 $3,503,583 3.8% 8.9% As reported: $ 47,217 Income before extraordinary item(2)(3) $ 30,103 $ 33,088 56.9% (9.0%) Income before extraordinary item $ 1.40 per common share - basic(2)(3) $ 0.90 $ 1.01 55.6% (10.9%) Income before extraordinary item $ 1.26 per common share - diluted(2)(3) $ 0.85 $ 0.94 48.2% (9.6%) Excluding goodwill amortization (1): $ 47,217 Income before extraordinary item(2)(3) $ 35,431 $ 38,417 33.3% (7.8%) Income before extraordinary item $ 1.40 per common share - basic(2)(3) $ 1.06 $ 1.17 32.1% (9.4%) Income before extraordinary item $ 1.26 per common share - diluted(2)(3) $ 0.98 $ 1.08 28.6% (9.3%) $ 0.31 Cash dividends per common share $ 0.2725 $ 0.2475 13.8% 10.1% $ 7.96 Book value per common share at year-end $ 6.97 $ 6.41 14.2% 8.7% $ 16.42 Stock price per common share at year-end $ 18.50 $ 17.75 (11.2%) 4.2% 13.1 Number of common shareholders 13.9 15.0 (5.8%) (7.3%) 34,113 Shares of common stock outstanding 33,885 33,180 0.7% 2.1% Return on average common equity excluding 19.2% goodwill amortization and unusual items (1)(2)(3)(4) 19.1% 19.2% Return on total assets excluding 4.8% goodwill amortization and unusual items(1)(2)(3)(4)(6) 4.3% 4.0% 10.6% Gross margin as a percent of net sales 10.7% 10.7% Selling, general and administrative expenses 7.8% as a percent of net sales(3) 7.8% 7.7% $ 240,185 Outstanding financing $ 273,449 $ 233,533 (12.2%) 17.1% (5) 37.7% Capitalization ratio(6)(7) 42.6% 40.4% 32.0 Average receivable days sales outstanding (6) 33.1 33.3 9.6 Average inventory turnover 9.7 9.5 2,968 Teammates at year-end 2,937 2,763 1.1% 6.3% (1) Effective January 1, 2002, the company adopted the provisions of Statement of Financial Accounting Standards No. 142, Goodwill and Other Intangible Assets. As a result, goodwill is no longer amortized. Data for 2001 and prior periods have been restated to exclude the effect of goodwill amortization in order to present a more meaningful comparison. (2) In 2002, the company recorded reductions in a restructuring accrual of $0.5 million, or $0.3 million net of tax. In 2001, the company recorded an impairment loss of $1.1 million on an investment in marketable equity securities, a provision for disallowed income tax deductions of $7.2 million, and a reduction in a restructuring accrual of $1.5 million, or $0.8 million net of tax. In 2000, the company recorded a reduction in a restructuring accrual of $0.8 million, or $0.4 million net of tax. Excluding these unusual items, the charge mentioned in footnote 3 below, and goodwill amortization of $5.3 million, net of tax, in 2001 and 2000, income before extraordinary item per diluted common share in 2002, 2001 and 2000 was $1.30, $1.17 and $1.07. See Notes 1, 3, 6 and 14 to the Consolidated Financial Statements. (3) In 2002, the company recorded a charge of $3.0 million, or $1.8 million net of tax, due to the cancellation of the company’s contract for mainframe computer services. This charge was included in selling, general and administrative (SG&A) expenses. Excluding this charge, SG&A expenses as a percent of net sales were 7.7% in 2002. (4) Excludes extraordinary items. (5) Consists of debt and sales of accounts receivable outstanding under the company’s off balance sheet receivables financing facility. See Notes 8 and 9 to the Consolidated Financial Statements. (6) Assumes that receivables had not been sold under the company’s off balance sheet receivables financing facility. (7) Includes mandatorily redeemable preferred securities as equity. Dividends Return on Total Assets Diluted EPS (1) Net Sales (billions) (Before extraordinary item) $0.25 ’00 4.0% $1.08 $3.50 ’00 ’00 ’00 $0.27 ’01 4.3% ’01 $0.98 $3.81 ’01 ’01 $0.31 ’02 4.8% ’02 $1.26 $3.96 ’02 ’02
  • 4. Dear Shareholders,Teammates,Customers, Suppliers and Friends, W hen I was growing up, Owens & Minor moved forward to 4.8% in 2002. We generated $46 my father would take again in 2002 with splendid acceler- million in free cash flow in 2002, my brother and me ation in all parts of our business. I which allowed us to decrease down to our old four-story down- have much to celebrate with you in outstanding financing by $33 town warehouse after church on this report, not only about our million. As in the past, strong asset Sunday. Owens & Minor was a results in 2002 but also our new management helped carry the day. wholesale drug company with a cou- strategic direction. During the fourth quarter we ple of million dollars in sales but announced a plan to repurchase up The Numbers Speak growing every year. This old ware- to $50 million of a combination of house was outfitted with a Please note that all of the pertinent our common stock and our trust fairly elaborate system of conveyor numbers exclude unusual items preferred convertible securities. belts and skate wheel rollers to and goodwill amortization de- That initiative is well underway. move product down the aisles and scribed in the financial section of Productivity improvements between floors. My brother and I this annual report. In 2002, we met continue to help our profitability. would get on the conveyor belt in or exceeded most of our internal Sales per full time equivalent (FTE) a cardboard tote box, and with a goals, and strengthened our increased 5.6%, extending a very “Our people, who care deeply about our company, will never give up in their quest to satisfy our customers and shareholders alike.” push of a button, ride the conveyor balance sheet while improving positive year over year trend. Our belt. One day I asked my father to productivity. Sales for the year were gross margin per FTE continued to push the button to reverse the belt up 4% to $3.96 billion. We sagged a improve, by 4%, also extending this so we wouldn’t have to walk all the little in mid-year, but ended with the positive trend. Looking back at way back. I’ll never forget his strongest sales quarter in company 1999, our sales were $3.2 billion and answer. He said that this belt always history. Earnings per diluted share our FTE’s were 2,644. Since then, moves forward just like our for the year were $1.30, or 11% sales have grown 24% while our company. The impact of that above 2001. Income was $48.7 mil- FTE count has only grown 3%. By simple statement set the tone for lion, up 14% from last year. Gross using technology to help grow our the rest of my life. margin remained at an acceptable business and operate it more effi- level of 10.6%, down slightly from ciently, we have seen very little 10.7% in 2001. Selling, general increase in our workforce, thus and administrative expenses im- improving our profitability and proved to 7.7% of sales, down from without sacrificing our service 7.8% last year. Asset management one iota. continued to improve with strong Our share price fell 11.2% in performances in managing receiv- 2002, less than the popular indices, ables and inventory. Return on total but certainly not acceptable to me. assets improved from 4.3% in 2001 The value of our company contin- ues to strengthen and we must do a better job of communicating that. OWENS & MINOR 2002 ANNUAL REPORT 2
  • 5. We increased our dividend research firm, found that overall In my opinion, any company in 2002 by 13.8%, and have customer satisfaction improved worth its salt must reinvent itself continuously paid a dividend from 96% to 97%. It’s going to be every three to five years. For exam- since the 1920s. hard to get much better than this, ple, let’s take the last 20-plus years but we are sure going to try. for us. In 1981, Owens & Minor Highlights for 2002 We introduced Owens & acquired part of the Will Ross Com- Minor University (OMU) to our pany, which put us on the map as a We signed a comprehensive seven- teammates in November and have Sunbelt distribution company. In year technology services agreement with Perot Systems Corporation, putting all of our information tech- “We are always there when our customers need us. nology outsourcing under one roof. This seven-year agreement holds That dependability has been a hallmark of our enormous benefit for us, especially the approximately $30 million in company for a long, long time.” savings it will generate over the life of the contract. We will reinvest the majority of these savings to a full rollout of educational pro- 1985 we were awarded the VHA improve our value to customers grams and learning experiences supply company contract for our and suppliers. ready for introduction in the first coverage area, which grew our busi- We were honored to receive the quarter of 2003. ness tremendously, and is still 2002 VHA Service Excellence Our corporate credit and bank growing it today. In 1989 we Award. This award, voted on by loan ratings have been upgraded by acquired National Healthcare on VHA members, salutes our out- Standard & Poors to BB+ from the West Coast and became a standing performance in quality BB, as a result of our improving national company. In 1994 we and customer service to the VHA financial strength. acquired Stuart Medical, which just membership. This is a tribute to We introduced a private label about doubled the size of our com- every one of our teammates across program under the name of Medi- pany. In 1998 we introduced the the country. Choice™. Sales of these products first wave of our leading edge In 2002, InformationWeek ranked exceeded our internal expectations technology such as WISDOMSM, Owens & Minor as the #1 most for the first year. We expect this CostTrackSM, and OMDirectSM, our innovative technology company in initiative to grow in the future. Internet-based ordering and com- healthcare for the third year in a And finally, we introduced munications platform. And in 2002, row. Overall, Owens & Minor was three strategic initiatives that will we developed and launched new ranked #11 out of 500 American drive our company forward over the strategic initiatives. companies for the use of innovative next three to five years. So, you see…a willingness to technology. change, listening to our customers In an independent survey of Strategic Direction and being quick on our feet has the healthcare industry, Owens & served us well. Minor was again ranked as the #1 “Extra, extra, read all about it,” We spent the better part of customer service provider. Our cried the newspaper barker as he the last twelve months listening to own customer satisfaction surveys, stood at the intersection of Good our customers. As a result, we conducted by an independent and Great Streets, “Owens & Minor developed new strategic initiatives introduces new strategic direc- tions.” Sounds a little corny to express excitement this way, but I feel excited about our new direction for the future. 3 OWENS & MINOR 2002 ANNUAL REPORT
  • 6. “The opportunities are there, we have the right team on the field, and we have the right strategy to follow for success.” that will successfully carry us to the relinquished the role of general ment of national products liability next level. These three initiatives counsel in mid-February 2003, and defense litigation for the last 18 are progressing very well. A more will retain the role of senior vice years. She has been recognized as detailed description of these initia- president, corporate secretary until one of the top 50 women in her tives follows in this annual report, his retirement later this year. Drew, field in the country. She brings to us but here they are in a nutshell. who joined the company in 1988, her good judgment, sharp mind, a First, our core business objec- has been the Rock of Gibraltar for tremendous work ethic, high tive is to do a better job at the things our teammates and me personally. integrity, and a passion for doing we do so well today. We have estab- He has the highest respect and what’s right. Welcome, Grace! lished Owens & Minor University admiration possible from us all. Corporate Governance (OMU) to better educate and Also, Hue Thomas, III, vice and Responsibility develop our teammates. And, we president, corporate relations, has As the Chief Executive Officer, I am have launched improvements to announced his retirement. He will responsible for the integrity and our operations nationwide that will move back to his native state of credibility of our company. I gladly ensure consistent service from Georgia in the spring. Since joining accept that responsibility and share coast-to-coast. the company in 1970, Hue tackled it with our board of directors. In The second strategic initiative is just about every job in the company. 1996, we established a Governance OMSolutionsSM. This new unit He served in a field capacity in and Nominating Committee of the brings together teammates from Georgia before moving to Rich- board to address collaboratively and across the country who have been mond in 1984 to work primarily proactively many of the issues consulting on logistics and supply with our supplier partners. At every defined now by the Sarbanes-Oxley chain matters, as well as outsourc- step along the way, Hue has Act of 2002, the Securities and ing, so that we can create a formal distinguished himself by his loyalty Exchange Commission, and the business to help provide solutions to the company, our customers New York Stock Exchange. We did for our customers. We have also and his teammates. this not only because it was the right developed programs to provide sup- Also, Josiah Bunting, III, who decision for our shareholders, port to clinical areas of the hospital. recently announced his retirement teammates and the investment And third, we are developing a as superintendent of the Virginia community, but also because it was a third party logistics model (3PL) to Military Institute, is not standing natural outgrowth of our company’s provide manufacturers and health- for re-election to our board of long history of integrity and credi- care providers a creative alternative directors. He is finishing his second bility. The committee operates to getting products to the patient three-year term on our board and independently from management more efficiently and at less cost. has provided us with wise counsel and works closely with our indepen- We will update you regularly in and great leadership during these dent compensation and benefits 2003 on our progress in these three years. Thank you, Si! committee and our independent strategic areas. And, Grace R. den Hartog audit committee. We accept and joined our team as senior vice support the guidelines for strength- Changing of the Guard president, general counsel, in ening corporate governance as a mid-February 2003. Grace, formerly Recently, two long-term Owens & a partner with McGuireWoods LLP, Minor teammates announced their has concentrated in the manage- retirement. Drew St. J. Carneal, senior vice president, general counsel and corporate secretary, OWENS & MINOR 2002 ANNUAL REPORT 4
  • 7. means of restoring confidence in have the heart of a lion. Our principle. That’s worth its weight in corporate America. Please refer to people, who care deeply about our gold. Now, you see why I’m so Annex A of our proxy for our state- company, will never give up in their excited. The opportunities are ment of Corporate Governance quest to satisfy our customers and there, we have the right team on the Guidelines, or refer to our company shareholders alike. As we look field, and we have the right strategy web site, www.owens-minor.com ahead, the foundation for our new to follow for success. and click on Investor Relations and strategic initiatives will be based on I’m grateful to our shareholders then Corporate Governance. other important characteristics as for their patience in a very tough In 2002, like all public compa- well. For example, we show up every market environment; grateful to nies, we re-examined our processes day, rain or shine, and plug away at our suppliers for collaborating with for ensuring that we are making being the very best distribution us in a team approach; and grateful complete and timely disclosure company in our sector, maybe in all to our customers who give us a to investors. Our fundamental of healthcare. We are always there chance every day to earn their processes were and continue to be when our customers need us. That business; and I’m grateful to my sound. Jeff Kaczka, our senior dependability has been a hallmark teammates, who show up every day vice president and chief financial of our company for a long, long with the heart of a lion. officer, and I have signed the time. The blocking and tackling certifications required by the philosophy of taking care of busi- Warm regards, Sarbanes-Oxley Act, and you can ness is not fancy, but it works for us find these certifications at the end and we keep on growing the value of this report. of our company. And, we grow with the highest integrity as a guiding In Conclusion I want to pay a final tribute to two teammates who passed away this Craig R. Smith G. Gilmer Minor, III past year. Bob Ricord was a sales President and Chief Operating Officer Chairman and Chief Executive Officer representative par excellence in Shreveport, Louisiana, for 28 years. David Hutchison was a buyer and manager in Knoxville, Tennessee, for 35 years. I have had the distinct pleasure of working side by side with these two guys through the years, and I loved them for their spirit, their loyalty, their integrity, their compassion and their success. The highest compliment I can ever pay them is that they cared more about their customers and team- mates than themselves. Bob and Hutch will be sorely missed. We must always remember that every day offers us a new opportunity to excel. We have the technology tools, the service, the relationships, the trust of our customers and suppliers, but most importantly, we
  • 8. O wens & Minor Our Business At A Glance Core Business Owens & Minor How Owens & Minor contracts with is the nation’s leading distributor healthcare customers to provide distrib- of national name-brand medical ution services. O&M then purchases and surgical supplies for 4,000 and stores this inventory in its 41 healthcare customers around distribution centers nationwide. Using the nation. state-of-the-art forecasting and planning systems, Owens & Minor ensures that customers have the products they need when they need them. OMSolutionsSM Owens & Minor How Through OMSolutionsSM, Owens & offers supply chain management Minor’s supply chain logistics profession- consulting and implementation als target the hospital’s biggest supply services through a newly created chain cost-drivers to eliminate redun- professional services arm for its dant activities and other inefficiencies. hospital customers. This package Addressing customers’ specific needs, of supply chain services reaches O&M puts the right people, products, far beyond the conventional technology and processes to work, boundaries of physical distribution whether it means business planning and of supplies to produce operational benchmarking, total operating room efficiencies and cost savings. redesign or managing all of a hospital’s supply chain activities. Third Party Logistics Through its third party logistics (3PL) business model, Owens & Minor will focus on providing 3PL services to How Owens & Minor will leverage its manufacturers and aggregating existing warehouse and transportation orders for healthcare provider systems, award-winning technology and customers nationwide. long standing supply chain relationships to streamline delivery of healthcare products through a broad array of 3PL services for both healthcare providers and suppliers. OWENS & MINOR 2002 ANNUAL REPORT 6
  • 9. Why By adapting and using technology to its fullest, Owens & Minor can help Results By using the best in supply chain customers design a customized delivery management techniques, technology and system from bulk distribution to low unit services, Owens & Minor helps hospitals of measure, just-in-time or stockless services. reduce cost, improve asset management In addition, O&M helps customers and enhance overall operational efficien- with product standardization through MediChoiceTM, a private label program; cies. Customers believe in Owens & Minor, FOCUSTM, a product consolidation program with 97% saying they were satisfied with the quality of service they received from Owens with market-leading suppliers; and OMSpecialities SM, a clinically-focused pro- & Minor during 2002. gram for high-dollar inventory in the operating room and beyond. Why The needs of each hospital customer vary and require customized solutions. With Results With OMSolutionsSM, Owens & OMSolutionsSM, O&M provides the level and Minor focuses on improving the customer’s extent of service appropriate for each total supply chain, allowing the healthcare customer—from assessment to implementa- provider to focus on patient care. This con- tion to integration. sulting arm packages the best of Owens & Minor’s solutions to fulfill supply chain needs for customers nationwide. Results Through its 3PL services, the company expects to offer the aggregation of supply chain services to the healthcare Why O&M’s entry into third party logistics industry. The company expects to lower is a natural extension of its distribution costs, improve efficiency and streamline experience and expertise and meets its the supply chain. goal to streamline the total supply chain with cost-saving solutions. 7 OWENS & MINOR 2002 ANNUAL REPORT
  • 10. CoreBusiness Delivering Medical and Surgical Supplies to the Healthcare Industry O wens & Minor conducted a significant strategic planning effort in 2002, involving the entire senior management team and many teammates throughout the organization. The team developed and launched a three-pronged strategy designed to expand Owens & Minor’s presence in healthcare. The resulting strategic initiatives are focused on: improving productivity in the core business; launching a supply chain consulting and management arm; and creating a third party logistics (3PL) service for healthcare. Owens & Minor’s distribution business continues to drive the company’s success, allowing it to explore new opportunities within the healthcare industry. As a result of its strategic planning effort, the company identified a series of operational, supplier and training initiatives designed to enhance productivity in its facilities nationwide. Value, Integrity, Ethics,Trust By using technology, logistics management and top-notch To improve operations, Owens & Minor is customer service, O&M working with each of its 41 distribution centers to stan- focuses on the supply chain, dardize procedures on a best-practices model, empowering customers to called the OM Model. As a result, Owens & focus on patient care. Minor expects to achieve improved pro- ductivity and provide additional capacity to accommodate its 3PL effort. Character, Owens & Minor is working with its supplier partners to ensure it offers the right mix of products to customers. For example, Owens & Minor plans to enroll more suppliers in its FOCUSTM program, which Within its 41 distribution centers around the nation, Owens & Minor is undertaking an initiative to improve operations and standardize procedures. OWENS & MINOR 2002 ANNUAL REPORT 8
  • 11. including: leadership, sales training, opera- tions and finance. The company seeks to put the best-trained and best-prepared teammates in the field every day in order to maintain and improve its top-ranked customer service ratings, its leadership in technology and its healthcare market share. helps grow market share for InformationWeek 500. Owens & Most importantly for Owens & Minor was ranked 11th overall in preferred suppliers. Also, in 2002, Minor, the company stakes its the company successfully launched this prestigious list. reputation on customer service. a private label line called Medi- Also in 2002, Owens & Minor Each year, the company conducts ChoiceTM, which has given new committed to a wide-scale training an independent customer survey to options to customers and new initiative, which will give team- assess how well it is performing. In opportunity to suppliers. This pri- mates opportunities to enhance 2002, Owens & Minor achieved a vate label program offers a growing job skills and career preparation. 97% satisfaction rating from its catalog of commodity-type prod- As a result, Owens & Minor has customers, an improvement over a ucts including: bandages, gowns, created an in-house university 96% satisfaction rating the year shoe covers and thermometers. called Owens & Minor University before. This comprehensive atten- MediChoiceTM, well-received by cus- (OMU). Course work includes tion to customer service, and to tomers, easily exceeded early sales on-line and classroom-based providing value to customers and goals. New product launches are programs on a variety of subjects business partners, has long been a planned for the year ahead. hallmark of Owens & Minor, and Owens & Minor has earned a with the new strategic initiatives it reputation as an innovative user of will continue to be a major focus technology in the healthcare and for the company. medical field. In fact, for the third year in a row, Owens & Minor was the top ranked healthcare and medical company in the With OMU, the company provides teammates access to in-house and on-line classes in operations, sales, management and leadership. 9 OWENS & MINOR 2002 ANNUAL REPORT
  • 12. OMSolutions SM Delivering Professional Supply Chain Management Services to the Healthcare Industry A s a result of the 2002 strategic planning effort, Owens & Minor launched a new business initiative called OMSolutionsSM, packaging supply chain management services for healthcare customers and business partners through a newly created consulting arm. Through customer research and interac- tion, Owens & Minor knows that healthcare providers are seeking a trusted partner to help them take cost out of the supply chain. PAR Areas (Nursing Floors) Executive Offices Off-site Warehouse Specialty Areas (Cath Lab; Radiology) Operating Room Purchasing/ Procurement Receiving Storeroom Accounts Payable Traditionally, O&M served its hospital customers from off-site warehouses and the receiving dock. Today, O&M has crossed barriers and now serves departments throughout the hospital with the latest in technology, logistics management and supply chain management consulting. OWENS & MINOR 2002 ANNUAL REPORT 10
  • 13. Value,Integrity,Ethics,Trust Character, existing customers, but also with customers who do not use the company’s distribution services. Through OMSolutionsSM con- sultants work with customers on-site to design and implement solutions. In some cases, OMSolu- O&M expects to improve tionsSM will outsource positions financial results for customers for hospital customers, such as and itself with its new materials managers. In these cases OMSolutionsSM supply chain Just as O&M teammates work together OMSolutionsSM will take on the management consulting arm. to improve service to customers, the responsibility of managing the new initiatives complement one another hospital’s materials management in the company’s ongoing effort to function. In each case, Owens & improve productivity and profitability. Minor will evaluate the customer’s needs, and then apply the right Programs offered by OMSolu- people, products, technology and tionsSM include: outsourced processes as a solution. materials management, clinical With OMSolutionsSM, Owens & inventory management, physical Minor will focus on making the inventory management, and part- supply chain more efficient, allow- nership programs. Other programs ing healthcare provider customers include implementation of to focus on patient care. Owens & Owens & Minor’s award-winning Minor now serves many depart- WISDOM2 SM programs, on-site pro- ments within the hospital walls, ject management, management from the chief executive’s office to consulting and outsourcing. The clinical areas to the receiving dock, company is collaborating within its Owens & Minor is crossing bound- core business and with outside con- aries to serve its customers. With sultants, working not only with more than two dozen projects already in the works, the company expects to add new projects steadily in 2003. Market demand for these services is strong. As physicians and clinicians more frequently make supply chain decisions, O&M offers new tools and techniques to improve this important materials management process. 11 OWENS & MINOR 2002 ANNUAL REPORT
  • 14. Third Party Logistics Delivering 3PL Services to the Healthcare Industry A lso in 2002, Owens & Minor created a third party logistics service (3PL) designed to provide supply chain services to hospitals and healthcare manufacturers. Industry research, along with customer demand, allowed Owens & Minor to identify a clear need for logistics, transportation and aggregation services in healthcare. Owens & Minor also found that the penetration by traditional 3PL com- panies in healthcare is minimal, offering a compelling opportunity. Owens & Minor, through its 3PL service, will offer logistics and supply chain management services in three main categories: distribu- tion and transportation management; technology services; and consulting services. In order to capitalize on this opportunity, Owens & Minor intends to tap its existing Using a fleet of leased trucks and its relationships with suppliers and healthcare providers. own drivers, O&M serves customers The company will also use its industry-leading, nationwide. O&M has launched a new effort to create and offer 3PL services to the healthcare industry. In its distribution centers around the nation, Owens & Minor utilizes advanced supply chain management techniques and streamlines processes with technology. OWENS & MINOR 2002 ANNUAL REPORT 12
  • 15. Value,Character,Integrity, Ethics,Trust The company made the strategic decision to work within healthcare, its core competency, where it knows there is significant activity-based costing expertise to opportunity to improve supply streamline service. And finally, chain processes. Healthcare pro- Owens & Minor will leverage its viders have turned to Owens & nationwide network of distribution Minor for solutions and Owens & facilities, existing transportation Minor has responded. While each systems and award-winning infor- new initiative can stand alone, mation technology to provide they also work together as a innovative new 3PL services. complementary package for This initiative meets a clear hospital customers and healthcare need in the healthcare market, as suppliers. With this new strategy, manufacturers are seeking ways Owens & Minor is better posi- to reduce supply chain cost, and tioned than ever before to serve hospitals are seeking ways to the needs of its healthcare aggregate orders entering their customers, and to achieve new facilities. For Owens & Minor, the levels of growth, profitability 3PL effort offers an excellent and productivity. avenue for diversification into a new area of healthcare service, without taking ownership of inventory as it does in its traditional distribution business. For Owens & Minor, existing relationships with suppliers and healthcare pro- viders, the scale of its distribution network, and the quality of its delivery capabilities, give it a unique competitive advantage. O&M teammates collaborate on new strategic initiatives that will improve productivity and increase capacity in existing facilities for 3PL services. 13 OWENS & MINOR 2002 ANNUAL REPORT
  • 16. Board of Directors Standing Left-Right Henry Berling, James Ukrop, Peter Redding, Vernard Henley, John Crotty, James Farinholt, Jr. Seated Left-Right Marshall Acuff, Gil Minor, III, James Rogers, Josiah Bunting, III, Anne Marie Whittemore John T. Crotty (65) 2,3,4* A. Marshall Acuff, Jr. (63) 2,4,5 Peter S. Redding (64) 2,3,4 Managing Partner, Retired Senior Vice President Retired President & CEO, CroBern Management Partnership & Managing Director, Standard Register Company President, CroBern, Inc. Salomon Smith Barney, Inc. James E. Rogers (57) 1,3*,4 1,2*,4 1,4 James B. Farinholt, Jr. (68) Henry A. Berling (60) President, SCI Investors Inc. Managing Director, Executive Vice President, James E. Ukrop (65) 3,4,5 Tall Oaks Capital Partners, LLC Owens & Minor, Inc. Chairman, Vernard W. Henley (73) 2,3,5 Josiah Bunting, III (63) 2,4,5 Ukrop’s Super Markets, Inc. Retired Chairman & CEO, Retired Superintendent, Chairman, First Market Bank Consolidated Bank & Trust Company Virginia Military Institute 1,3,5* Anne Marie Whittemore (56) 1*,4 G. Gilmer Minor, III (62) Partner, McGuireWoods LLP Chairman & CEO, Owens & Minor, Inc. Board Committees: 1Executive Committee, 2Audit Committee, 3Compensation & Benefits Committee, Strategic Planning Committee, 5Governance & Nominating Committee, *Denotes Chairperson 4 OWENS & MINOR 2002 ANNUAL REPORT 14
  • 17. Corporate Officers G. Gilmer Minor, III (62) Charles C. Colpo (45) Jeffrey Kaczka (43) Chairman & Chief Executive Officer Senior Vice President, Operations Senior Vice President & Chief Financial Officer Chairman of the Board since 1994 and Chief Senior Vice President, Operations since 1999. Senior Vice President and Chief Financial Executive Officer since 1984. Mr. Minor was From 1998 to 1999, Mr. Colpo was Vice Presi- Officer since 2001. Mr. Kaczka served as President from 1981 to April 1999. Mr. Minor dent, Operations. Prior to that, Mr. Colpo was Senior Vice President and Chief Financial joined the company in 1963. Vice President, Supply Chain Process from Officer for Allied Worldwide, Inc. from 1999 1996 to 1998. Mr. Colpo has been with the to 2001. In 1995 he served as Chief Financial Craig R. Smith (51) company since 1981. Officer for I-Net, Inc. which was acquired by President & Chief Operating Officer Wang Laboratories in 1996. Mr. Kaczka con- Erika T. Davis (39) President since 1999 and Chief Operating tinued with Wang until 1998. Senior Vice President, Human Resources Officer since 1995. Mr. Smith has been with Richard F. Bozard (55) the company since 1989. Senior Vice President, Human Resources since Vice President, Treasurer 2001. From 1999 to 2001, Ms. Davis was Vice Henry A. Berling (60) President of Human Resources. Prior to that, Vice President and Treasurer since 1991. Executive Vice President Ms. Davis served as Director, Human Resources Mr. Bozard has been with the company Executive Vice President since 1995. Mr. & Training in 1999 and Director, Compensa- since 1988. Berling was Executive Vice President and tion & HRIS from 1995 to 1999. Ms. Davis has Olwen B. Cape (53) Chief Sales Officer from 1996 to 1998. Mr. been with the company since 1993. Vice President, Controller Berling has been with the company since 1966. Grace R. den Hartog (51) Vice President and Controller since 1997. Ms. Timothy J. Callahan (51) Senior Vice President & General Counsel Cape has been with the company since 1997. Senior Vice President, Sales & Marketing Senior Vice President & General Counsel Hugh F. Gouldthorpe, Jr. (64) Senior Vice President, Sales and Marketing since February 2003. Ms. den Hartog previ- Vice President, Quality & Communications since September 2002. From 1999 to 2002, ously served as a Partner of McGuireWoods Mr. Callahan served as Senior Vice President, Vice President, Quality and Communications LLP from 1990 to February 2003. Distribution. Prior to that, Mr. Callahan was since 1993. Mr. Gouldthorpe has been with David R. Guzmán (47) Regional Vice President, West from 1997 to the company since 1986. Senior Vice President & 1999. Mr. Callahan has been with the company Hue Thomas, III (63) Chief Information Officer since 1997. Vice President, Corporate Relations Senior Vice President and Chief Information Drew St. J. Carneal (64) Vice President, Corporate Relations since Officer since 2000. Mr. Guzmán was employed Senior Vice President, Corporate Secretary 1991. Mr. Thomas has been with the by Office Depot from 1999 to 2000, serving as Senior Vice President, Corporate Secretary company since 1970. Mr. Thomas will Senior Vice President, Systems Development. since February 2003. From 1990 to February retire in March 2003. From 1997 to 1998, he was employed by 2003, Mr. Carneal served as Senior Vice ALCOA as Chief Architect, Managing Director, President, General Counsel and Secretary. Mr. Numbers inside parenthesis indicate age Global Information Services. Carneal has been with the company since 1989. Left-Right David Guzman, Hugh Gouldthorpe, Jr, Hue Thomas, III, Richard Bozard, Craig Smith, Jeffrey Kaczka, Olwen Cape, Timothy Callahan, Drew St. J. Carneal, Charles Colpo, Erika Davis (not pictured: Gil Minor III, Henry Berling, Grace den Hartog)
  • 18. 2002 Financial of Contents Table 17 Selected Financial Data 18 Business Description 24 Management’s Discussion & Analysis 32 Consolidated Statements of Income 33 Consolidated Balance Sheets 34 Consolidated Statements of Cash Flows 35 Consolidated Statements of Changes in Shareholders’ Equity 36 Notes to Consolidated Financial Statements 62 Independent Auditors’ Report 62 Report of Management 63 Quarterly Financial Information 64 Form 10-K Annual Report 68 Corporate Information
  • 19. Selected Financial Data(1) Owens & Minor, Inc. and Subsidiaries (in thousands, except ratios and per share data) 2002 2001 2000 1999 1998 Summary of Operations: $3,959,781 Net sales $3,814,994 $3,503,583 $ 3,194,134 $3,090,048 $ 47,217 Income before extraordinary item(2)(3) $ 30,103 $ 33,088 $ 27,979 $ 20,145 Income before extraordinary item, excluding $ 47,217 goodwill amortization(2)(3)(4) $ 35,431 $ 38,417 $ 32,807 $ 24,616 Per Common Share: $ 1.40 Income before extraordinary item - basic $ 0.90 $ 1.01 $ 0.86 $ 0.56 $ 1.26 Income before extraordinary item - diluted $ 0.85 $ 0.94 $ 0.82 $ 0.56 33,799 Average number of shares outstanding - basic 33,368 32,712 32,574 32,488 40,698 Average number of shares outstanding - diluted 40,387 39,453 39,098 32,591 $ 0.31 Cash dividends $ 0.2725 $ 0.2475 $ 0.23 $ 0.20 $ 16.42 Stock price at year-end $ 18.50 $ 17.75 $ 8.94 $ 15.75 $ 7.96 Book value at year-end $ 6.97 $ 6.41 $ 5.58 $ 4.94 Per Common Share, Excluding Goodwill Amortization(4): $ 1.40 Income before extraordinary item - basic $ 1.06 $ 1.17 $ 1.01 $ 0.70 $ 1.26 Income before extraordinary item - diluted $ 0.98 $ 1.08 $ 0.95 $ 0.69 Summary of Financial Position: $ 385,023 Working capital $ 311,778 $ 233,637 $ 219,448 $ 235,247 $1,009,477 Total assets $ 953,853 $ 867,548 $ 865,000 $ 717,768 $ 240,185 Long-term debt $ 203,449 $ 152,872 $ 174,553 $ 150,000 $ 125,150 Mandatorily redeemable preferred securities $ 132,000 $ 132,000 $ 132,000 $ 132,000 $ 271,437 Shareholders' equity $ 236,243 $ 212,772 $ 182,381 $ 161,126 Selected Ratios: 10.6% Gross margin as a percent of net sales 10.7% 10.7% 10.7% 10.8% Selling, general and administrative expenses 7.8% as a percent of net sales(3) 7.8% 7.7% 7.8% 8.0% 32.0 Average receivable days sales outstanding(5) 33.1 33.3 34.9 33.5 9.6 Average inventory turnover 9.7 9.5 9.2 9.8 Return on average total equity before extraordinary items 13.5% and goodwill amortization(4)(6) 11.1% 12.8% 12.1% 9.9% Return on average total equity before extraordinary items 18.6% and goodwill amortization(4)(7) 15.8% 19.4% 19.1% 11.7% 2.1 Current ratio 1.8 1.6 1.6 1.9 37.7% Capitalization ratio(5)(6) 42.6% 40.4% 47.2% 43.4% 57.4% Capitalization ratio(5)(7) 63.2% 63.2% 69.4% 68.9% (1) On July 30, 1999, the company acquired certain net assets of Medix, Inc. This acquisition was accounted for as a purchase. (2) In 1998, the company incurred $11.2 million, or $6.6 million net of tax, of nonrecurring restructuring expenses which are included in income before extraordinary item. In 2002, 2001, 2000 and 1999, income before extraordinary item included reductions in the restructuring accrual of $0.5 million, $1.5 million, $0.8 million and $1.0 million, or $0.3 million, $0.8 million, $0.4 million and $0.6 million net of tax. See Note 3 to the Consolidated Financial Statements. (3) In 2002, income before extraordinary item included a charge to selling, general and administrative expenses of $3.0 million, or $1.8 million net of tax, due to the cancellation of the company’s contract for mainframe computer services. In 2001, income before extraordinary item included an impairment loss of $1.1 million on an investment in marketable equity securities and a provision for disallowed income tax deductions of $7.2 million. See Notes 6 and 14 to the Consolidated Financial Statements. (4) Effective January 1, 2002, the company adopted the provisions of Statement of Financial Accounting Standards No. 142, Goodwill and Other Intangible Assets. As a result, goodwill is no longer amortized. Data for 2001 and prior periods have been restated to exclude the effect of goodwill amortization in order to present a more meaningful comparison. (5) Assumes that receivables had not been sold under the company’s off balance sheet receivables financing facility. See Note 9 to the Consolidated Financial Statements. (6) Includes mandatorily redeemable preferred securities as equity. (7) Includes mandatorily redeemable preferred securities as debt. OWENS & MINOR 2002 ANNUAL REPORT 17
  • 20. Business Description The Company to the aging population and emerging medical technologies resulting in new healthcare procedures and products. Over Owens & Minor, Inc. and subsidiaries (O&M or the company) the years, healthcare providers have continued to change their is the leading distributor of national name-brand medical and health systems to meet the needs of the markets they serve. surgical supplies in the United States, distributing over 120,000 They have forged strategic relationships with national medical finished medical and surgical products produced by approxi- and surgical supply distributors to meet the challenges of man- mately 1,100 suppliers to approximately 4,000 customers from aging the supply procurement and distribution needs of their 41 distribution centers nationwide. The company’s customers entire network. The traditional role of distributors in warehous- are primarily acute-care hospitals and integrated healthcare ing and delivering medical and surgical supplies to customers networks (IHNs), which account for more than 90% of O&M’s is evolving into the role of assisting customers to manage the net sales. Many of these hospital customers are represented by entire supply chain. national healthcare networks (Networks) or group purchasing In recent years, the overall healthcare market has been organizations (GPOs) that offer discounted pricing with suppliers characterized by the consolidation of healthcare providers into and contract distribution services with the company. Other cus- larger and more sophisticated entities seeking to lower their tomers include alternate care providers such as clinics, home total costs. These providers have sought to lower total product healthcare organizations, nursing homes, physicians’ offices, costs by obtaining incremental value-added services from med- rehabilitation facilities and surgery centers. The company ical and surgical supply distributors. These trends have driven typically provides its distribution services under contractual significant consolidation within the medical/surgical supply arrangements ranging from three to five years. Most of O&M’s distribution industry due to the competitive advantages enjoyed sales consist of consumable goods such as disposable gloves, by larger distributors, which include, among other things, the dressings, endoscopic products, intravenous products, needles ability to serve nationwide customers, buy inventory in volume and syringes, sterile procedure trays, surgical products and and develop technology platforms and decision support systems. gowns, urological products and wound closure products. Founded in 1882 and incorporated in 1926 in Richmond, The Business Virginia, as a wholesale drug company, the company redefined Through its core distribution business, the company purchases its mission in 1992, selling the wholesale drug division to con- a high volume of medical and surgical products from suppliers, centrate on medical and surgical distribution. Since then, warehouses these items at its distribution centers and provides O&M has significantly expanded and strengthened its national delivery services to its customers. O&M’s 41 distribution centers presence through internal growth and acquisitions, generating are located throughout the United States and are situated close nearly $4 billion of net sales in 2002. In November 2002, the to its major customer facilities. These distribution centers company announced new strategic initiatives to offer supply generally serve hospitals and other customers within a 200-mile chain management consulting services and third party logistics radius, delivering most medical and surgical supplies with a services to the healthcare industry, leveraging its existing fleet of leased trucks. Almost all of O&M’s delivery personnel reputation and relationships in the healthcare market as well are employees of the company, providing more effective control as its physical infrastructure. of customer service. The company customizes its product pallets The Industry and truckloads according to the needs of its customers, thus enabling them to reduce labor on the receiving end. Distributors of medical and surgical supplies provide a wide Furthermore, delivery times are adjusted to customers’ needs, variety of products and services to healthcare providers, allowing them to streamline receiving activities. Contract including hospitals and hospital-based systems, IHNs and alter- carriers and parcel services are used to transport all other nate care providers. The company contracts with these providers medical and surgical supplies. directly and through Networks and GPOs. The medical/surgical supply distribution industry continues to experience growth due OWENS & MINOR 2002 ANNUAL REPORT 18
  • 21. O&M strives to make the supply chain more efficient Other services offered by the company include: through the use of advanced warehousing, delivery and • CostTrackSM: This activity-based management approach helps purchasing techniques, enabling customers to order and customers identify and track the cost drivers in their procure- receive products using just-in-time and stockless services. A ment and handling activities, giving them the information key component of this strategy is a significant investment in they need to drive workflow efficiencies, raise employee advanced information technology, which includes automated productivity and reduce costs. With CostTrackSM, the pricing warehousing technology as well as OMDirectSM, an Internet- of services provided to customers is based on the variety of based product catalog and direct ordering system, which services that they choose, as compared to a traditional cost- supplements existing EDI and XML technologies to plus pricing model. In 2002, 32% of the company’s net sales communicate with customers and suppliers. were generated through the CostTrackSM program, up from nearly 28% in 2001. Products & Services In addition to its core medical and surgical supply distribution • WISDOMSM: This Internet-accessed decision support tool service, the company offers value-added services in supply chain connects customers, suppliers and GPOs to the company’s management, logistics and information technology to help its data warehouse. WISDOMSM offers customers secure online customers control healthcare costs, improve inventory manage- access to a wide variety of reports, which summarize purchasing ment and increase profitability. In late 2002, the company history, contract compliance, product usage and other related announced two new initiatives designed to provide additional data. This timely information helps customers consolidate value-added services to the healthcare industry. purchasing information across their healthcare systems and identify opportunities for product standardization, contract • OMSolutions : OMSolutions provides consulting and compliance and supplier consolidation. SM SM outsourcing services to customers. Programs offered by • WISDOM2 SM: The second generation of WISDOMSM, this OMSolutionsSM include long-term partnership initiatives such as outsourced materials management; integrated operating Internet-based decision support tool provides customers access room management; clinical inventory management; order to purchasing information not only for their purchases from 2 SM optimization; and WISDOM implementation; and out- Owens & Minor, but for all medical/surgical manufacturers sourced warehousing. OMSolutions also offers a menu of and suppliers recorded in their materials management infor- SM supply chain management services such as: receiving and mation systems. This timely information helps customers storeroom redesign; physical inventories; and reconfiguration identify opportunities for product standardization, contract of periodic automatic replenishment systems. These services compliance, order optimization and efficiencies in their are designed to improve supply chain efficiency and allow overall purchasing activity. the provider to focus on patient care. • PANDAC® Wound Closure Asset Management Program: This • Third Party Logistics (3PL): Owens & Minor offers logistics information-based program provides customers with an and supply chain management services in the following main evaluation of their current and historical wound closure categories: physical distribution to include warehousing and inventories and usage levels, helping them reduce their transportation management; and consulting services. In order investment in high-cost wound management supplies and to make the most of these opportunities, the company intends control their costs per operative case. to leverage its existing relationships with suppliers and end- users, its activity-based costing expertise, and its distribution facilities, transportation systems and information technology. The company's goal is to ensure that products reach the patient in the most cost-effective manner. OWENS & MINOR 2002 ANNUAL REPORT 19
  • 22. Business Description (continued) • FOCUS™: This supplier partnership program drives product distributor for Broadlane, a GPO providing national contracting standardization and consolidation for the company and its for more than 490 acute-care hospitals and more than 1,500 customers. By increasing the volume of purchases from the sub-acute care facilities, including Tenet Healthcare Corporation, company’s most efficient suppliers, FOCUS™ provides one of the largest for-profit hospital chains in the nation. Sales operational benefits and cost savings throughout the supply to Broadlane members represented approximately 14% of chain. FOCUS™ centers around both commodity and O&M’s net sales in 2002. preference product standardization. IHNs • MediChoice™: In 2002, the company launched this private IHNs are typically networks of different types of healthcare label program designed to provide value and choice to providers that seek to offer a broad spectrum of healthcare customers. The MediChoice™ line currently includes services and comprehensive geographic coverage to a particular commodity products such as isolation gowns, shoe covers, local market. IHNs have become increasingly important because hot- and cold-packs, and crutches. The company plans to of their expanding role in healthcare delivery and cost contain- introduce additional products under the MediChoice™ ment and their reliance upon the hospital as a key component label in the future. of their organizations. Individual healthcare providers within a multiple-entity IHN may be able to contract individually for Customers distribution services; however, the providers’ shared economic The company currently provides its distribution services to interests create strong incentives for participation in distribution approximately 4,000 healthcare providers, including hospitals, contracts established at the system level. Because IHNs frequently IHNs and alternate care providers, contracting with them rely on cost containment as a competitive advantage, IHNs have directly and through Networks and GPOs. In recent years, become an important source of demand for O&M’s enhanced the company has also begun to provide logistics services to inventory management and other value-added services. manufacturers of medical and surgical products. Individual Providers In addition to contracting with healthcare providers at the IHN Networks and GPOs Networks and GPOs are entities that act on behalf of a group of level, and through Networks and GPOs, O&M contracts directly healthcare providers to obtain better pricing and other benefits with individual healthcare providers. that may be unavailable to individual members. Hospitals, Sales and Marketing physicians and other types of healthcare providers have joined Networks and GPOs to take advantage of improved economies O&M’s sales and marketing function is organized to support its of scale and to obtain services from medical and surgical supply decentralized field sales teams of approximately 200 people. distributors ranging from discounted product pricing to logisti- Based in the company’s distribution centers nationwide, the cal and clinical support. Networks and GPOs negotiate directly company’s local sales teams are positioned to respond to cus- with medical and surgical product suppliers and distributors on tomer needs quickly and efficiently. National account directors behalf of their members, establishing exclusive or multi-supplier work closely with Networks and GPOs to meet their needs and relationships. However, networks and GPOs cannot ensure that coordinate activities with their individual member facilities. In members will purchase their supplies from a given distributor. addition, O&M has a national field organization, OMSpecialtiesSM, O&M is a distributor for Novation, the supply company of VHA, which is focused on assisting customers in the clinical environ- Inc. and University HealthSystem Consortium, which represents ment. O&M provides special training and support tools to its the purchasing interests of more than 2,300 healthcare organi- sales team to help promote these programs and services. zations. Sales to Novation members represented approximately 50% of the company’s net sales in 2002. The company is also a OWENS & MINOR 2002 ANNUAL REPORT 20