Badalona. Spain
Hospital Universitari
WIN
We need a new language, I’m sure !!!
Fina Mauri
ESC 2011, Paris
¿ Which language did we use until now ?





¿ Which language did we use until now ?





¿ Which language did we use until now ?
¿ Wich language did we use until now ?
Solution


Problem Solution
End of
problem
¿ Which language did we use until now
?
but …




?



How about changing our language ?



?


Adding some ones ?
How about
modifying some
details ?
?
?
And mainly …


?
Adding to Work as a real
team ?


?
Adding to Work as a real
team ?
El problema
es menos
problema
Modifying some
details …
The big problem
is no longer a
big problem
Modifying some
details …
We need another language
We need another language
This language

Means the WIN concept
WIN concept
Vital for
working well !!
Language A
Problem => Solution
•Rigidity
•Protocol
•Burocracy
Vital to enjoy while
working !!!
Language B
“ Let’s see “
•Everything is possible
•Let’s discuss
•Let’s empathise
IDIOMA A
Problema => Solución
IDIOMA B
“Veamos que solución “
WIN language
+Language A
Problem => Solution
Language B
“ Le...
WIN concept
WIN concept
WIN concept
WIN concept
WIN concept in Education
Educational Forums
WIN concept in Education
Fisicians
WIN concept in Education
Fisicians
WIN concept in Education
Fisicians
WIN concept in Education
Fisicians
WIN concept in Education
General population
WIN concept in Education
General population
WIN concept in Education
General population
WIN concept in Education
General population
The WIN language
• Enhance knowledge, but primarily wisdom
Dr Hideo Tamai
Dr Hideo Tamai
The WIN language
• Enhance knowledge, but primarily wisdom
The WIN language
• If we only take into account the amount of knowledge
• We enhance pride
• We enhance vanity
• If we only take into account the amount of knowledge
• We enhance pride
• We enhance vanity
• Encourages contact between people
• Between professionals and patients
• Amongst professionals
The WIN language should
• Talk about the human beings , not only
about problems
The WIN language
In WIN language
You are not an anesthesiologist
You are not a surgeon
You are not a cardiologist
You are not a nurse
You a...
¿ What about professionals ?
¿ Do we enjoy our profession ?
¿ Does it make us feel good as people ?
•Rigidity
•Protocol
•Burocracy
When you are just a human being 

who meets
another human being

You allow yourself
to enjoy life
You allow yourself
to enjoy life
WiWIN language
WIN lenguage is going to
• Allow us to enjoy
• Allows us to act wisely
• Allow us to relate as human being to human bein
Thank you !!!
Badalona. Spain
Hospital Universitari
Win language(1)
Win language(1)
Win language(1)
Win language(1)
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Win language(1)

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Win language(1)

  1. 1. Badalona. Spain Hospital Universitari WIN We need a new language, I’m sure !!! Fina Mauri ESC 2011, Paris
  2. 2. ¿ Which language did we use until now ?
 
 

  3. 3. ¿ Which language did we use until now ?
 
 

  4. 4. ¿ Which language did we use until now ?
  5. 5. ¿ Wich language did we use until now ? Solution
  6. 6. 
 Problem Solution End of problem
  7. 7. ¿ Which language did we use until now ?
  8. 8. but …
  9. 9.
  10. 10. 
 ? 

  11. 11. 
How about changing our language ?
 
 ?
  12. 12. 
 Adding some ones ? How about modifying some details ?
  13. 13. ?
  14. 14. ?
  15. 15. And mainly …
  16. 16. 
 ? Adding to Work as a real team ?
  17. 17. 
 ? Adding to Work as a real team ?
  18. 18. El problema es menos problema Modifying some details …
  19. 19. The big problem is no longer a big problem Modifying some details …
  20. 20. We need another language
  21. 21. We need another language
  22. 22. This language
 Means the WIN concept
  23. 23. WIN concept
  24. 24. Vital for working well !! Language A Problem => Solution •Rigidity •Protocol •Burocracy
  25. 25. Vital to enjoy while working !!! Language B “ Let’s see “ •Everything is possible •Let’s discuss •Let’s empathise
  26. 26. IDIOMA A Problema => Solución IDIOMA B “Veamos que solución “ WIN language +Language A Problem => Solution Language B “ Let’s see “
  27. 27. WIN concept
  28. 28. WIN concept
  29. 29. WIN concept
  30. 30. WIN concept
  31. 31. WIN concept in Education Educational Forums
  32. 32. WIN concept in Education Fisicians
  33. 33. WIN concept in Education Fisicians
  34. 34. WIN concept in Education Fisicians
  35. 35. WIN concept in Education Fisicians
  36. 36. WIN concept in Education General population
  37. 37. WIN concept in Education General population
  38. 38. WIN concept in Education General population
  39. 39. WIN concept in Education General population
  40. 40. The WIN language • Enhance knowledge, but primarily wisdom Dr Hideo Tamai
  41. 41. Dr Hideo Tamai The WIN language • Enhance knowledge, but primarily wisdom
  42. 42. The WIN language
  43. 43. • If we only take into account the amount of knowledge • We enhance pride • We enhance vanity
  44. 44. • If we only take into account the amount of knowledge • We enhance pride • We enhance vanity
  45. 45. • Encourages contact between people • Between professionals and patients • Amongst professionals The WIN language should
  46. 46. • Talk about the human beings , not only about problems The WIN language
  47. 47. In WIN language You are not an anesthesiologist You are not a surgeon You are not a cardiologist You are not a nurse You are not an auxiliary nurse You are not a porter You are not an administrative person You are not only a patient You are just a human being who meets another human being
  48. 48. ¿ What about professionals ? ¿ Do we enjoy our profession ? ¿ Does it make us feel good as people ?
  49. 49. •Rigidity •Protocol •Burocracy
  50. 50. When you are just a human being 
 who meets another human being

  51. 51. You allow yourself to enjoy life
  52. 52. You allow yourself to enjoy life WiWIN language
  53. 53. WIN lenguage is going to • Allow us to enjoy • Allows us to act wisely • Allow us to relate as human being to human bein
  54. 54. Thank you !!! Badalona. Spain Hospital Universitari
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