Figaro cic vision, delivery model and next steps

Figaro CICVision, Operational Model and Next Steps Author: BCrouch 1

Introduction to ILP• Ensuring independence through practical interventions and enabling choice through treating individuals as customers not service users at each step of their interaction with our organisation• Professional services and person-centred assessments provided at the appropriate level (e.g. using qualified Occupational Therapists and trained Trusted Assessors in relation to the specific complex needs of the person).• Having a service delivery model supported by trained customer service staff and IT systems that allows self-funders and those that receive direct payments / personal budgets to purchase the piece of equipment that fully meets their wants and needs Author: BCrouch 2

Introduction to Figaro CIC• Community Interest Companies (CICs) are Limited Companies with special features: – Business / Activity conducted for community benefit not just private advantage. – Has undergone a “community interest test” with the CIC regulator. – Is “asset locked” to the social and community purpose of the CIC. – Has been created as a delivery vehicle but has not yet traded. Author: BCrouch 3

Figaro CIC: Our Purpose We fully believe that with appropriate information and guidance, professional support and a creative customer-focussed approach, individuals are the best commissioners of their own health and care needs.We want to create an inclusive and financially sustainable model of personalised health and care services in a vibrant and well-used community hub that provides a range of developmental and beneficial products and services enabling customers to live independent, happier and healthier lives. Author: BCrouch 4

Figaro CIC: Our PrinciplesPrinciple StatementIndependence All of our services support independence and encourage individuals to progress and develop and make use of their abilities and talents to improve their self-esteem.Choice We don’t prescribe. We focus on the wants of our customers and not just their needs and believe fundamentally that personal choice is the key to excellent customer service.Mutual Benefit We believe in providing a service that achieves mutual benefit between ourselves, our customers and partners. Through effective partnership working we will enhance our customer offer and invest and support the communities we serve.Customer Personal budgets are transforming all ‘Service Users’ to customers soService that is our focus. Whether they are purchasing with their own money or via a personal budget, we want them to be utterly satisfied with the service we provide.Financially We will be creative and resourceful to ensure that all our activities abideSustainable by our principles and will assess them and all proposals for new developments to ensure they are financially viable and delivering results. Author: BCrouch 5

Focus on Personalised Care• Initial feedback from customers of ILP – Concerned about the changes affecting them and existing services – Around 80% wanted a day centre but that was vibrant and engaging (unlike current provision) • “Can sit and watch telly at home” • “As long as you don’t sit around in circles. Found it boring and couldn’t wait to get out” • “As a young person I’d love to go to a day centre but there was no one my age there so I didn’t go back” – Listening and responding to customers’ wants is key to success. Author: BCrouch 6

The National Context• Embarked on a thorough PEST analysis of personalised day services: – Vision for Adult Social Care (Nov 2010) • All recipients of social care should be moved onto a personal budget by April 2013 • LA as commissioners and move away from service provision • An inclusive provision that transforms service users into customers and is attractive to the health and social wants and needs of self-funders• The whole ‘market place’ is dramatically changing and both customers and providers are struggling to respond across the UK. Author: BCrouch 7

The Local Context• Shropshire Council’s “Your Life, Your Way” strategy: – £10m reduction during 2012-2014 with £7.3m being transferred over from NHS budgets. – 3 main themes: • Increased personalisation of services to individuals • Greater choice and control over the services they receive • A review of the day services offer including in-house provision – We believe our proposed model achieves these aims for Shropshire residents and delivers against the 7 priorities stated in the strategy Author: BCrouch 8

Operational Delivery Model Author: BCrouch 9

Operational Delivery Model Author: BCrouch 10

Customer Journey Author: BCrouch 11

Customer Journey Author: BCrouch 12

Outcome Star – Savings Through Independence 1. Increased independence 2. Sense of achievement through tracking progression of goals 3. Reducing level of dependency on services and others 5. Reducing cost of care and support needs 7. Mutually beneficial 9. Life-coaching tool for self- funders Author: BCrouch 13

Live Life, Your Way – Priorities: Support for the  Robust systems to individual enable people to Flexible individual make informed packages of care choices Independence and  Variety (not just day choice centres) Independence at  Access to the same home services within the community as Author: BCrouch everyone else 14

Figaro CIC – Next Steps:• Secure start-up investment funding• Market Research to explore the WANTS & NEEDS of Shropshire residents and holders of PBs• Create an appropriate menu of products and services• Develop IT infrastructure to support the business model• Identify a viable building for an initial pilot to trial the effectiveness of the model Author: BCrouch 15

The End• Thanks for giving us the opportunity to share our plans• Any further questions? Author: BCrouch 16

http://figarocic.tumblr.com	10
https://si0.twimg.com	3
http://www.tumblr.com	2

Figaro cic vision, delivery model and next steps

by figaroCIC on Jul 03, 2012

Accessibility

Categories

Upload Details

Usage Rights

3 Embeds 15

Statistics

Figaro cic vision, delivery model and next steps Presentation Transcript