Sophie Buffey: Standards and Regulation Unit, Department of Human Services
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Sophie Buffey: Standards and Regulation Unit, Department of Human Services



Sophie Buffey: Standards and Regulation Unit, Department of Human Services - Delivered at field Outcomes Measurement Models – comparisons, issues and considerations

Sophie Buffey: Standards and Regulation Unit, Department of Human Services - Delivered at field Outcomes Measurement Models – comparisons, issues and considerations



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Sophie Buffey: Standards and Regulation Unit, Department of Human Services Presentation Transcript

  • 1. Department of Human Services StandardsIntroductionSophie Buffey, Standards and Regulation Unit, DHS
  • 2. Program• Overview of standards and related processes• Systems and Evidence• Activities
  • 3. Department of Human Services StandardsOverview of Standards
  • 4. Department of Human Services StandardsFeatures include:• Department of Human Services Standards (fourservice delivery standards)• Independent review body’s governance and servicemanagement standards
  • 5. Department of Human Services Standards• Standard 1 = Empowerment• Standard 2 = Access and engagement• Standard 3 = Wellbeing• Standard 4 = Participation
  • 6. Department of Human Services StandardsIndependent review requirements
  • 7. Department of Human Services service agreement requirementsUnder the 2012-15 service agreement organisations thatprovide direct client services are required, unless exempt bythe department to:• undertake an independent review against theDepartment of Human Services Standards by anindependent review body once every 3 year serviceagreement period (by July 2015 unless a serviceprovider is required to apply for renewal of registrationprior to this date).• obtain accreditation and remain accredited by theindependent review body. This entails full compliancewith the Department of Human Services Standards.
  • 8. Activities in scope for reviewFunded activities in scope of an independent review aredetailed in the fact sheet.Service providers have a responsibility to check theactivities in scope, which are updated from time to time.and available from the department’s website.
  • 9. Department of Human Services StandardsRelationship to Registration of disability serviceproviders and community services
  • 10. Registration of disability service providers and community services• Entities that apply for registration or renewal of their registrationunder the Disability Act 2006 and/or Children, Youth and FamiliesAct 2005 are required to demonstrate their capacity to deliverservices in compliance with the relevant Act/s, including theDepartment of Human Services Standards.• As of the 1 July 2012, registered entities are required to apply forrenewal of registration to the Standards and Regulation Unit within60 business days of confirmation in writing, from their independentreview body, of their compliance with the standards.
  • 11. Department of Human Services StandardsPlanning for the review
  • 12. Outcomes of a review• Compliance• requirements of each standard met• outcomes shown to be effective• Partial Compliance• Non-compliance (must be rectified to achieveaccreditation/certification)• outcomes shown to be partly or non-effective.• Other opportunities for improvement, not required tomeet the standards
  • 13. Things for service providers to consider• Is there a policy/procedure in place?• How is it made available or communicated?• Is it accessible and to whom?• Do staff know how to use it?• What is in place so that they use it?• Are your systems evaluated?• How do you know?
  • 14. Supporting toolsThe Department of Human Services has developed an:• evidence guide• staff and carer file audit tool (mandatory for review bodies)• client file audit tool (mandatory for review bodies)• self-assessment report and quality improvement plan• standards mapping tools for each set of the previousprogram standards.
  • 15. Exercise – examples of evidence to meet the standardsCriteria 3.3 People have a goal oriented plan documented and implemented. This planincludes strategies to achieve stated goals.Criteria 3.4 Each person’s assessments and plans are regularly reviewed, evaluated andupdated. Exit/transition planning occurs as appropriate.Criteria 4.1 People exercise choice and control in service delivery and life decisions.Criteria 4.2 People actively participate in their community by identifying goals and pursuingopportunities including those related to health, education, training and employment.Criteria 4.3 People maintain connections with family and friends, as appropriate.Criteria 4.4 People maintain and strengthen connection to their Aboriginal and Torres StraitIslander culture and community.Criteria 4.5 People maintain and strengthen their cultural, spiritual, and language connections.Criteria 4.6 People develop independent life skills.What evidence does your organisation have to meet this criteria?Consider the three categories of evidence: documents, knowledge and awareness andmonitoring and evaluation.
  • 16. Questions?
  • 17. More informationTo learn more about the implementation of the standards, askquestions or provide feedback you can:* Visit the department’s website (,-guidelines-and-legislation/department-of-human- services-standards)* Contact: Standards and Regulation Helpdesk on03 9096 2745* Email: