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Game Changing Customer Support Communities

by General Manager Americas at Evolve! Inc / Forbes.com on Dec 13, 2010

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Customer Support Communities are changing the support landscape. Follow along as I step you back through time and feature the progression of documentation and how it's evolved into customer support ...

Customer Support Communities are changing the support landscape. Follow along as I step you back through time and feature the progression of documentation and how it's evolved into customer support communities.

NOTE: This is my presentation for the Gilbane Analyst Conference in Dec 2010.

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19 of 9 previous next Post a comment

  • 3MUKPLC 3M UK at 3M UK The slides look awesome! Did you know we’re currently running a competition to win a 3M PocketProjector MP180? This fits perfectly in the ‘3MGenius’ category. To enter, simply tag your presentation with ‘3MGenius’ to be entered. Head over to our page for more details... and don’t forget to follow us to find out if you get shortlisted! 3 years ago
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  • ligainterboro Andrew Freeland Good idea for social support 3 years ago
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  • antunes73 antunes73 Let's make it happen. 3 years ago
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  • fidelman Mark Fidelman, General Manager Americas at Evolve! Inc / Forbes.com IdeeWeb. You are a winner. It's actually analogous to the movie 2001 Space Odyssey where it starts out in the stone ages and works its way to the future. The presentation attempts to do the same thing. 3 years ago
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  • ideeweb ideeweb Yeah, it is the eye of HAL 9000, maybe you used it because it changed the game rules while playing, but it changed from a support slave to an insensitive master, I hope you do not want to make the same journey and transform your customers to slaves themselves... ;-) 3 years ago
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  • gertfors don Gerardo de Suecia at don Gerardo de Suecia The presentation number one of all I´ve seen on Slideshare. Congratulations. I know the problems with support. And everything gets more complicated if you don´t know so much English. I´ve got many new ideas how to present things with PPT.
    If you know Spanish I´ve got some simple presentations http://slideshare.net/gertfors/ Welcome to visit them!
    And thank you once again!
    3 years ago
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  • fidelman Mark Fidelman, General Manager Americas at Evolve! Inc / Forbes.com Can anyone tell me why I used the first image as the cover? :-)

    Extra credit for the correct answer... hint: 2001
    3 years ago
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  • fidelman Mark Fidelman, General Manager Americas at Evolve! Inc / Forbes.com Thanks Tristan... 3 years ago
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  • KnowledgeBishop Tristan Bishop, Senior Director, Social Media Marketing at Informatica I love this, Mark! Way to tell the story! 3 years ago
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Game Changing Customer Support Communities Game Changing Customer Support Communities Presentation Transcript