Optimized Management for                                  iPhones, iPads, and Androids with                               ...
What will I learn today?> How Traveler can be used as a basic management tool  for Mobile Devices> The features and capabi...
Let’s get the conversation started…> You have users with personal and consumer devices  that require access to your Lotus ...
So, where to start?> Domino must be at 8.5.2 level for proper Traveler support    Standard uid and mailbox set up accompl...
What are the steps?> Turn on Traveler    Things to consider when you enable Traveler with your     Domino Domain    Moni...
Setting up Users                   MORE Webinar Series   © 2010 Fiberlink Communications
Know Issue loading Notes Agent on Android                     MORE Webinar Series   © 2010 Fiberlink Communications
Device Information after Registration                      MORE Webinar Series   © 2010 Fiberlink Communications
Now that you have it tuned on….> Gaps to be aware of    No clear picture of connected devices in real-time    Remote Wip...
Now that you have it turned on….> Traps that could get you in trouble    Multiple devices      • Once a mailbox is enable...
Supported Traveler policies, the basics> The following Traveler policies are supported on iOS and Android      Enforce pa...
Traveler – Android Settings                       MORE Webinar Series   © 2010 Fiberlink Communications
Traveler – Apple iOS Settings                       MORE Webinar Series   © 2010 Fiberlink Communications
You know you need more than Lotus Traveler when:> You need better device data and asset information> You need more consist...
MaaS360 Mobile Device Management> Offers Lotus Traveler as well as iOS and Android Mobile Device  Manager for additional c...
Demo of MaaS360 MDM                      MORE Webinar Series   © 2010 Fiberlink Communications   16
Action History                 MORE Webinar Series   © 2010 Fiberlink Communications
Policy Management – deeper than Traveler                     MORE Webinar Series   © 2010 Fiberlink Communications
Audit History of Policy                          MORE Webinar Series   © 2010 Fiberlink Communications
Questions or follow-up? Wrap-up                                                        Chuck Brown                        ...
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Optimized Management for iPhones, iPads, and Androids with IBM’s Lotus Traveler

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Learn how to enable IBM Lotus Traveler on iOS devices like iPad and iPhone and Android devices.

Learn more: http://www.maas360.com/products/mobile-device-management/lotus-traveler/

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  • Hello, my name is Chuck Brown . I am a Product Manager for MaaS360 and would like to welcome you to the 24th edition of the MORE series presented by Fiberlink. As the title says, today we will spend the next 30 minutes or so learning about optimizing management for iPhones, iPads and Androids using IBM’s Lotus Traveler.
  • In our webinar today we will talk about some things you can do with Traveler to help manage iPhones, iPads and Androids as well as some things you need be aware of.
  • So, let’s set the stage and define the context for our discussion to day.If you are like the vast majority of companies these days , you have users with company or personal provided iPhones, iPads and Android devices and I am guessing you fall into one of three categories:
  • Before we talk about turning knobs and making changes, let’s have a look at the kinds of things that can be done on Traveler for managing iPads, iPhones and Android devices.Android version 2.2iOS – 3 & >Anroid using HTTPiOS using Active Sync
  • Configure and start up Traveler, come with Domino, but need to configure Discuss default policy when spinning up
  • Known issue with loading the Notes app on Android, similar issue on iOS.IBM is working with AT&T to remediate this item.You may experience this when using the servlet\\traveler
  • Traveler/Notes -
  • Multiple devices can be added, without your knowledge till after the fact.Not only are there a few gaps to consider, there are some real traps. Things that if are not considered, can lead to issues and effort down the road.The big one is that even if you are controlling access at a mailbox level, once enabled, multiple devices can be connected by the user of that mailbox. Say you allow an executive access for his iPhone 4 thinking it is fairly secure, but he buys an Android tablet and connects that without notifying anyone. Now you have an exposure you did not bargain for.It is also very difficult to control what can be connected. Jailbroken iPhones, rooted Androids, iPhone 3.x that do not have robust encryption. It is the wild wild west and you will have no real way to view or control what is connecting.User has acquired root access to the phone and that person can do any thing they want to.Android lies:Galaxy Tab & Motorola Droid X supports device encryptionApple iOS 4.0 jailbreak detection is not correct
  • Here is the list for supported Traveler polices. As you can see, support varies greatly depending on the device and the version of software on the device.For Example, you are able to enforce a password on iPads, iPhones and Androids, includingstrength, and inactivity time before the devicelocks.WithTraveler 8.5.2 you are able to have more complex password settings, including Password expiration and PasswordHistory on the iPhone and iPad and Android 2.2 and 3.0 Again, weendourageyou to go to the MaaSters center after the webinartoday and have a look at the resourceswe have, thatcanprovidemuchgreaterdetail on Traveler.
  • Lotus Traveler is a messaging system Wehave covered what the native Traveler tools can offer to manage iPads, iPhone and Androids and we have talked about some of the gaps and the traps.If you are embracing personal devices, an important capability may be the need to selectively wipe devices. It may also be useful to simply send a lock command to the device to ensure it is secure while your user looks for it between the cushions of their sofa or to send a passcode reset if the user has forgotten their passcode.Another useful actions is the ability to locate the device if lost or stolen.Another aspect that may be important is the ability to delegate all this to the various functions in your organization. Do you allow your help desk staff access to the Exchange serve, probably not? You may want the ability to allow your help desk person to send a lock, maybe a passcode reset, but only a level 2 support person send the wipe command. These requirements may not be an issue while you have relatively few devices, but it will soon start to become a problem as you open up access. The more happy users you have, the more structured you will need to be to kept them happy.
  • MaaS30 does not replace Lotus Traveler, you do not stop using Traveler and MaaS360 does not change anything with the way you use TravelerMaaS360 also provides full support for for iOS 4.0 and above and Android 2.2 plus leveraging the MDM API’s in the respective platforms.After a simple OTA enrollment workflow, the iPhone, iPad or Android and can be configured and secured over the air using MaaS360 workflows. Key Help Desk Operations such as lock, wipe, selective wipe, locate and other actions can also be performed.
  • Optimized Management for iPhones, iPads, and Androids with IBM’s Lotus Traveler

    1. 1. Optimized Management for iPhones, iPads, and Androids with IBM’s Lotus Traveler Chuck Brown© 2010 Fiberlink Communications MORE Webinar Series © 2010 Fiberlink Communications
    2. 2. What will I learn today?> How Traveler can be used as a basic management tool for Mobile Devices> The features and capabilities that are available in Lotus Traveler for managing Mobile Devices> The the gaps and traps to watch out for if using Traveler to manage Mobile Devices> What to do when you need more comprehensive control and visibility> The benefits of using Traveler device management to derive additional value from an MDM solution. MORE Webinar Series © 2010 Fiberlink Communications
    3. 3. Let’s get the conversation started…> You have users with personal and consumer devices that require access to your Lotus Notes email environment  iPhones, iPads and Androids> You need a tools and techniques to help get some basic level of control, now> I know how to do Blackberry, but these other devices are uncharted territory for me and my team> I am being inundated with information on how to manage my devices that seem to be offering very different approaches MORE Webinar Series © 2010 Fiberlink Communications
    4. 4. So, where to start?> Domino must be at 8.5.2 level for proper Traveler support  Standard uid and mailbox set up accomplished via Domino> Lotus Traveler now supports Smart Devices  8.5.1 - Apple iOS support  8.5.2.1 – Android support  8.5.2.2. – XOOM support  Legacy Device Support • Symbian • Windows Mobile> What can I do with these tools?  Device visibility/asset management • 10 or so device attributes  Device policy creation/edit/assignment  Actions • Wipe (factory reset) • Remove/Block Device MORE Webinar Series © 2010 Fiberlink Communications
    5. 5. What are the steps?> Turn on Traveler  Things to consider when you enable Traveler with your Domino Domain  Monitor for New Devices • Once a person has a uid multiple devices can be used – Lotus Notes application can easily be downloaded and installed » servlettraveler – Losing control of what has access. – Manual effort  Monitor for proper Traveler default security policy • Shown on slides 12 & 13 MORE Webinar Series © 2010 Fiberlink Communications
    6. 6. Setting up Users MORE Webinar Series © 2010 Fiberlink Communications
    7. 7. Know Issue loading Notes Agent on Android MORE Webinar Series © 2010 Fiberlink Communications
    8. 8. Device Information after Registration MORE Webinar Series © 2010 Fiberlink Communications
    9. 9. Now that you have it tuned on….> Gaps to be aware of  No clear picture of connected devices in real-time  Remote Wipe that is all or nothing  No easy way to view and remove inactive devices  No easy way to lock devices remotely  Limited ability to perform Device and User Group based policy assignment  No concise audit history of mobile device actions (e.g., policy change, remote wipe)  No web-based access for non email administrator personnel  No ability to add asset information to mobile devices managed via Traveler MORE Webinar Series © 2010 Fiberlink Communications
    10. 10. Now that you have it turned on….> Traps that could get you in trouble  Multiple devices • Once a mailbox is enabled, a user can connect any number of devices  Device diversity • No control over what type of device connects • Significant gaps exist in device capabilities that need to be considered – Apple iOS 3.x – Android 1.x, 2.0, 2.1  Android implementations • Androids lie!  Jailbroken and Rooted Devices MORE Webinar Series © 2010 Fiberlink Communications
    11. 11. Supported Traveler policies, the basics> The following Traveler policies are supported on iOS and Android  Enforce password on device  Minimum password length  Maximum failed password attempts  Require both numbers and letters  Inactivity time in minutes  Number of wrong passwords before wiping the device (hard reset)  Prohibit devices incapable of security enablement> The following Traveler policies are also supported on iOS  Allow or prohibit simple password  Password expiration  Password history  Minimum number of complex characters in password  Allow camera  Require device encryption MORE Webinar Series © 2010 Fiberlink Communications 11
    12. 12. Traveler – Android Settings MORE Webinar Series © 2010 Fiberlink Communications
    13. 13. Traveler – Apple iOS Settings MORE Webinar Series © 2010 Fiberlink Communications
    14. 14. You know you need more than Lotus Traveler when:> You need better device data and asset information> You need more consistent and quality device data to make better decisions on what is accessing your corporate data> You need a consistent way to deal with variation in device/vendor support> You need important and more granular actions  Selective Wipe/Full Wipe (as required by the situation)  Lock Device  Change device passcode  Locate device> You would like to delegate administrative activities MORE Webinar Series © 2010 Fiberlink Communications
    15. 15. MaaS360 Mobile Device Management> Offers Lotus Traveler as well as iOS and Android Mobile Device Manager for additional capabilities> Helps organizations at-a-glance understand their mobile device posture (real-time) on their Lotus infrastructure> Helps organizations extend mobile device management operations to other teams, if desired> Able to have multiple policies> Selective Wipe with iOS> Push out VPN/Wireless Profiles with iOS and Android MORE Webinar Series © 2010 Fiberlink Communications 15
    16. 16. Demo of MaaS360 MDM MORE Webinar Series © 2010 Fiberlink Communications 16
    17. 17. Action History MORE Webinar Series © 2010 Fiberlink Communications
    18. 18. Policy Management – deeper than Traveler MORE Webinar Series © 2010 Fiberlink Communications
    19. 19. Audit History of Policy MORE Webinar Series © 2010 Fiberlink Communications
    20. 20. Questions or follow-up? Wrap-up Chuck Brown cbrown@fiberlink.com> Up-coming Webinars (http://maasters.maas360.com/webinars/)  April 14- iPad2 vs. Xoom – Which is best for corporate and mobile use?> Past Webinars (http://links.maas360.com/webinars/)  Managing Personal Mobile Devices In Your Business with Philippe Winthrop  Solving the Android Fragmentation Dilemma  Financial Services: Benchmarking your Smartphone IT Operations> Plus lots of How-To content at the MaaSters Center  Mobile Device Management Best Practices • http://links.maas360.com/mdm/  Mobile Device Management Strategy Series from Lopez Research • http://links.maas360.com/mdmstrategy/  Mobile Device Management Glossary • http://links.maas360.com/mdmglossary/  Over 300 articles and posts including training videos and free tools • http://maasters.maas360.com/ MORE Webinar Series © 2010 Fiberlink Communications 20

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