Enabling iPhones and iPads in the Enterprise


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Best practices for enabling your employees to securely access corporate email, contacts, calendars and corporate data from their iPhones and iPad.

To learn more about Mobile Device Management for iOS iPhone and iPad visit: http://www.maas360.com/products/mobile-device-management/apple-ios/

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Enabling iPhones and iPads in the Enterprise

  1. 1. Enabling iPhones andiPads in the Enterprise Presented by Donna Lima and Josh Lambert 1
  2. 2. What Will I Learn Today? • How to embrace the iPhone/iPad opportunity • Best Practices for Mobile Device Management • Existing Tools Available to Start Managing iPhones/iPads • iOS 5 2
  3. 3. Embracing the iPhone Opportunity • 2012 is the year businesses are confronting a mobile device challenge • Users are bringing their own devices into the enterprise – iPhones and Androids are valid options. They are on the rise and have surpassed the end user capabilities of the traditional BlackBerry and Windows Mobile devices • Amazingly enough, the business does benefit from this! – Studies have shown employees work 10-20% more night and weekend hours – Cost savings for companies from employee-owned devices and plans 3
  4. 4. Best Practices • Have a realistic policy for 2012 – Support multiple device platforms and allow personal devices • Put in a multi-platform discovery tool, immediately – Many businesses don’t have good data on their mobile devices – Discover non-sanctioned devices • Establish a quarantine policy and approval workflow – Difficult with Exchange ActiveSync • Enforce the basic security precautions – Password – Remote Wipe – Encryption 4
  5. 5. Best Practices • Bluetooth: Hide it or make it non-discoverable • Start planning for a single console, multi- platform Mobile Device Management (MDM) solution – Consider a MDM platform that can manage all devices, laptops, tablets and smartphones – Be sure to include your reporting/inventory tool – Consider a cloud-based MDM solution • Report and discuss mobile device inventory and policy status in your IT operations review 5
  6. 6. There are Tools Available Now! • Outlook Web Access • Microsoft Exchange ActiveSync • iPhone Configuration Utility 6
  7. 7. Outlook Web Access for Remote Wipe • Additional information here: – http://forum.maas360.com/go/mobileitexpertise/help-i-lost-my-ipad-or-iphone-too 7
  8. 8. Supported Exchange ActiveSync Policies • The following Exchange policies are supported – Enforce password on device – Minimum password length – Maximum failed password attempts – Require both numbers and letters – Inactivity time in minutes • The following Exchange 2007 policies are also supported – Allow or prohibit simple password – Password expiration – Password history – Policy refresh interval – Minimum number of complex characters in password – Require manual syncing while roaming – Allow camera – Require device encryption 8
  9. 9. Exchange ActiveSync Mailbox Policies• Exchange Management Console 9
  10. 10. Exchange ActiveSync Mailbox Policies 10
  11. 11. Exchange ActiveSync Mailbox Policies 11
  12. 12. Exchange ActiveSync Mailbox Policies 12
  13. 13. Exchange ActiveSync Mailbox Policies 13
  14. 14. iPhone Configuration Utility Demo • Download here – http://www.apple.com/support/iphone/enterprise • Apple also offers a number of resources for business integration – http://www.apple.com/iphone/business/integration • The MaaSters Center has a video available – http://links.maas360.com/webinar_iphoneConfig2 14
  15. 15. iPhone Config Utility 15 15
  16. 16. iOS 5 • Next major version of iOS for: – iPhone 3GS and above – iPod Touch 3rd Gen and above – All iPads • 200+ new features, including: – iCloud, iMessage, Notification Center – Newsstand, Reminders – Siri (voice dictation, commands) for iPhone 4Ss • No longer requires a computer for: – Activation, Upgrades, Backups via Wi-Fi • Volume Purchase Program – Business customers can purchase volume licenses for Apple software directly from Apple 16 16
  17. 17. iOS 5 and the Enterprise: Key Features iCloud – Automatic store and sync of your music, photos, documents, and more across your devices. iMessage – SMS-like service which uses data plan only, supported on all iOS 5 devices (even iPod Touch). PC free – No longer need a computer to own an iPad, iPhone, or iPod touch. Activate, Sync, Backup and Upgrade your device wirelessly. MDM enhancements 17
  18. 18. MaaS360 OverviewUser/Device Enrollment OTA Configuration & Management In-depth Inventory & Device Reporting Improved Visibility & Control 18
  19. 19. Mobile Device Management Features ActiveSync Apple iOS Android BlackBerry Lotus Traveler> Activate iOS MDM: > Market agent > Supports all EAS or Traveler > Auto-discovery of devices > Apple certificate-based > In-depth OTA connected devices > Auto-discovery of policies > Easy device enrollment configuration and policy > Prevents non-approved > Device activation > Push from admin management devices from accessing > Visibility into device > TouchDown integration: corporate email inventory > User self-service enrollment > Passcode, mandatory > Auto-discovery of devices > Increased actions:> In-depth OTA configuration or disallowed apps, > Auto-quarantine of devices > Send message and policy management: device feature > Alerts and workflows to restrictions, Wi-Fi and > Reset passcode > Passcode, restrictions, approve or block devices email profiles, > Change BES policy Wi-Fi, VPN, email, and > Create and enforce selective wipe ActiveSync policies (e.g., > Wipe Device more > Increased actions: PIN) > Remove device from BES> Increased actions: > Lock, full wipe, > Remote device wipe > Refresh data > Full/selective wipe, update, locate, query, lock, update, passcode > Support for Exchange 2007 > Support for BlackBerry send message, & 2010 Enterprise Server 5.0 and reset passcode reset > Support for Traveler 8.5.2+ higher> Corporate app storefront > Corporate app storefront > Exchange or Lotus Notes> Jailbroken device detection > Rooted device detection 19
  20. 20. Network World MDM Product Test MaaS360 is the Clear Choice Winner “Fiberlink’s MaaS360 is our Clear Choice Winner, based on its strong overall performance, particularly its ease of use. The application initially shocked us, as it was comparatively simple to deploy.” 20
  21. 21. Questions or follow-up?Wrap-up Donna Lima - dlima@fiberlink.com Josh Lambert– jlambert@fiberlink.com• Up-coming Webinars (http://maasters.maas360.com/webinars) – January 19 – Securing the Kindle Fire in the Enterprise• Past Webinars (http://links.maas360.com/webinars) – Managing iPhones, iPads, and Androids with Exchange ActiveSync – Controlling Mobile Data Expenses – Kindle Fire vs. iPad 2 – iOS 5: A Three-part Series• Plus lots of How-To content at the MaaSters Center – Mobile Device Management Best Practices • http://links.maas360.com/mdm – Mobile Device Management Strategy Series from Lopez Research • http://links.maas360.com/mdmstrategy – Mobile Device Management Glossary • http://links.maas360.com/mdmglossary 21