Why Live Chat

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Connecting with prospective clients is critical. With live chat the Real Estate Industry is taking their websites from informational to conversational!

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Why Live Chat

  1. 1. ⓒ 2010 ActivEngage Inc. All Rights Reserved. WHY LIVE CHAT? Convert Anonymous Web Shoppers Into Live Prospects
  2. 2. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Challenge: Connecting With Web Site Visitors
  3. 3. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Engage Your Web Visitors !  The Right Message at the Right Time How can I be of assistance?
  4. 4. ⓒ 2010 ActivEngage Inc. All Rights Reserved. A matter of Seconds to Connect  6 Second rule  After 15 seconds 20% of Chats will be lost
  5. 5. ⓒ 2010 ActivEngage Inc. All Rights Reserved. The Shift Informational to Conversational
  6. 6. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Connecting With Site Visitors  Do you Currently Live in This Area?  When are you looking to move?  We have additional information on that home if you would like it
  7. 7. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Quality Chat = Minutes Conversations
  8. 8. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Four Step Conversion Process  Establish Rapport  Steer the Conversation  Give Options  Obtain Information
  9. 9. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Chat Conversion Metrics  2-4% Website Visitors Engage in a Conversation  80% 3 Point Data Capture  Full Name  Email  Phone
  10. 10. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Engage - Connect - Convert ⓒ 2010 ActivEngage Inc. All Rights Reserved. Convert Anonymous Web Shoppers Into Live Prospects
  11. 11. ⓒ 2010 ActivEngage Inc. All Rights Reserved. Frederic Guitton www.activSalesAgent.com fguitton@activSalesAgent.com 321-441-7717

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