Sogei Company Profile

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  • 1. October 19 th , 2009 Speaker: The background of an Italian success story
  • 2. Short history of Sogei …
    • “ Istituto per la Ricostruzione Industriale” (IRI), an Italian State Body for the Nation development, set up a holding company (ITALSIEL) dedicated to the development of the Italian ICT market;
    • The Ministry of finance turns to Italsiel to implement the Italian Tax Information System (1975);
    • An ITALSIEL team, made up by 30 experts, carries out a feasibility study and presents it to the Ministry. The Ministry approves this study and these experts become the founding fathers of Sogei;
    • Società Generale d’Informatica per Azioni (controlled by IRI – through the holding company ITALSIEL– and the Bank of Italy ) is set up on 28 of May 1976 to design and implement the Tax Registry and to automate the Tax Administration’s core services;
    • Telecom Italia, privatised in 1997, acquires SOGEI (1998).
  • 3. … short history of Sogei: from private to public
    • The Ministry of economy and finance, through the Department of finance, acquires Sogei (2002);
    • Sogei develops into an integral part of the tax system with the role of partner in the ICT sector to ensure:
      • Optimisation of economic and human resources;
      • Support in driving forward the modernisation of administrative branches and integration with other public administrations.
    • The Ministry of economy and finance becomes the sole shareholder (2008).
    SOGEI MEF 100% Shareholder DDF Tax Agencies and other Centers Service Contract Agreement Extra MEF Relationships Operational Agreements within Automation Technical Plans Operational Contracts MEF: Minister of economy and finance DDF: Department of finance Balance Sheet 2008 Pay roll: 1.752 Turnover: € 335 Mil Profit: € 25 Mil
  • 4. 2006 - 2009 2001 - 2006 1997 - 2000 1981 - 1996 1976 - 1980 Introduction of the Tax Identification Number and setting up of the Tax Registry Automation of operational activities and technical support for the Revenue, Customs, Cadastre and State Properties Tax Agencies Streamlining of the tax system and introduction of on line tax services for taxpayers New I.T. System for the Italian Ministry of Economy and Finance to implement e-Government services and Solutions for Public Gaming Control Decentralised Cadastre and local taxation, simplification of taxpayers’ obligations and liabilities Incremental development of the Information System
  • 5.
    • On line services for taxpayers
    • Tax management
    • Unified tax collection system
    • Business Intelligence solutions for tax, control and assessment activities
    • On line services for economic operators
    • Automated solutions to manage declarations
    • Solutions to contrast counterfeiting
    • Support to chemical labs
    • On line land services
    • Mortgages’ Offices and Cartography
    • Real Estate Market Observatory’s data base
    • Management of State assets and confiscated goods
    • Management of the State role regarding games, betting and sports pools:
      • Remote Gaming
      • Pari-mutuel
      • Games
      • New Slot
      • Bingo Clubs
      • Skill Games
    • Management of the tobacco sector
    • Economic and financial statistics systems
    • Simulation models and forecasting the effects of tax measures
    • Support tools for the tax process
    • Tax studies for improvements and international benchmarks of the Italian tax system
    • Management of underpinning services and infrastructure (hardware, work station, networks…)
    • Multichannel ICT services for citizens and companies (CRM, Internet and Call Centres)
    • Support to operational running of the entire organisation of the Tax Administration
    DDF Revenue Customs Land and State properties State Monopoly The main services delivered to the Tax Administration
  • 6. SOGEI users and services
    • TAXPAYERS
    • 40.5 million individual
    • 1.9 million companies (partnerships and joint stock companies)
    • 5.6 million registered V.A.T. holders
    • RETURNS AND PAYMENTS
    • 32 million income tax returns, 3.7 million V.A.T. communications, 7 million Registry Deeds
    • 90 million on line payments
    • REAL ESTATE
    • 54 million Real Estate units, 82 million land parcels
    • 39 million Real Estate owners, 26 million landowners
    • CUSTOMS
    • 9 million waybills (import and export)
    • 2.2 million declarations
    • 60,000 lab analysis and 400,000 excise documents
    • GAMES
    • over 21,000 football pod betting outlets
    • Approx. 1,900 betting concessionaires
    • 284,000 gaming machines with money prizes (paragraph 6) linked up by network
    • approx 250,000 registered gaming machines without money prizes (paragraph 7)
    Customs operators 8.000 20 30,000 8,000 Municipalities Work Insurance Institute 1,800 Tax Offices 5.000 5,000 Notaries Other data bases 600 150.000 Land Surveyors & Architects 600 150,000 60.000 60,000 SOGEI 5 million Bank of Italy 5 VAT payers million 30 Citizens Tax Assistance Centres Regions Tax Preparers 1,900 betting concessionaires
  • 7. Sogei most relevant solutions and services
    • Through innovative consulting and technology solutions/services, we enable our clients to deliver increased and improved services for citizens and stakeholders;
    • Among the most relevant we mention the following:
      • Revenue: Fisco on line (Tax management on line services),
      • Tessera Sanitaria (Monitoring of health expenditure);
      • Land: SISTer (Land Interchange System);
      • Customs: AIDA ( Customs and Excise Integrated Automation);
      • State Monopoly: Gaming control.
  • 8. Fisco on line
    • What delivers for Administration:
      • simplification, rationalization and improvement of the Tax Administration management;
      • guarantee of the information timely availability;
      • better data quality assurance .
    • What delivers for taxpayers:
      • the possibility of carrying out their tax obligations directly from home and office;
      • the opportunity to successfully complete tax fulfilments.
    • The deployment of the services has been gradual:
      • first phase – from 1998 to 2000:
        • the tax information system is directly connected online with its end-users:
          • corporate bodies;
          • tax prepares and large companies.
      • second phase – from 2000 :
        • extension to all the taxpayers;
        • online services:
          • transactions
          • Information related ones
  • 9. Fisco on line TAX AND SOCIAL SECURITY INFORMATION SYSTEM ONLY-IN-ONE TAXRETURN TAX PREPARES TAX ASSISTANCE OFFICES AND TRADERS ASSOCIATIONS BANKS AND POST OFFICES TAX DATABASE SOCIAL SECURITY DATABASE INSURANCE DATABASE BANKS AND POST OFFICES RETIRED PEOPLE, EMPLOYEES, SELF-EMPLOYED, ENTREPRENEURS, OTHERS COMPANIES, CORPORATIONS TAXPAYERS ONE PAYMENT : Income, VAT, Regional tax, Contributions, Insurances, Withholds
  • 10. Tessera Sanitaria
    • What delivers for Administration:
      • up-to-date picture of healthcare expenditure and cost trends at national and local level;
      • availability of data and information to support awareness campaigns to promote the proper use of pharmaceutical drugs and discourage their abuse;
      • rationalisation and reduction of pharmaceutical drug consumption and of the demand for specialised healthcare services;
    • What delivers for users:
      • to use the national health card to qualify themselves as healthcare services entitles from the National Health System;
      • to be enabled to receive healthcare assistance in all E.U. countries (for EU citizens);
      • to have one single card for both tax and health identification.
  • 11. Tessera Sanitaria
  • 12. SISTER
    • What delivers for Administration:
      • services decentralization;
      • data authenticity and integrity assurance;
      • to perform mortgage controls;
      • to carry out nationwide researches;
      • to carry out real estate registry surveys.
    • What delivers for users
      • to access real estate cadastral and mortgages register via PC;
      • to file online updated land and real estate cadastral data to the central system;
      • time saving;
      • the payment of taxes due.
  • 13. SISTER NOTARY SINCE 2002 ONLINE DEEDS ARE 100% One filing One payment One operation BANK Receipts Treasury Revenue offices Mortgages offices Land Registry offices INFORMATION SYSTEM
  • 14. AIDA
    • What delivers:
      • Italian customs system integrated with the other EU member states’ systems;
      • a high level of reliability, availability and performance;
      • communications with the users through secure connection in a TCP/IP environment;
      • two kind of processes:
        • front office ( customs clearance);
        • back office (litigation).
  • 15. AIDA
    • What allows to the customs offices:
      • streamlining of time required to fulfil customs implementations;
      • sharp reduction of data transactions;
      • time reduction of goods remaining at the customs;
      • on line clearing of export transactions.
    • What gives to the Administration and to the Country
      • a valid support for fighting illegal trading.
    • AIDA works in integrated way with STRADA (1) and FALSTAFF (2)
    • (1) STRADA: New Computerized Transit System
    • (2) FALSTAFF: Fully Automated Logical System To Avoid Forgery & Fraud
  • 16. Gaming control
    • What delivers for Administration:
      • guarantee players;
      • constant market monitoring;
      • contrast to the illegal offering;
      • optimization of the competence revenue yield.
    • What delivers for users:
      • security offered by a process that is certified and monitored by the State;
      • operators selected and overseen by the State;
      • compliance to a shared set of rules, on the part of both domestic and foreign operators;
      • attractive and competitive legitimate gaming offer.
  • 17. Gaming control
    • As economic results:
      • the healthy growth registered in the legal gaming market, showed an increase of 12,7% in the volume and 7,7% in treasury revenues collected in 2008.
    • As social responsibility results:
      • increase of market legality and consumer safeguards, through:
        • recovery of areas previously occupied by irregular slot machines and illegal betting;
        • a hard-hitting “Secure Gaming” campaign run on the main communications media;
        • control and repression of illegal activities, with a decisive contribution from law-enforcement agencies.
  • 18. Technical architecture Sogei Enterprises, Professionals 165,000 1,000,000 Citizens Disaster Recovery Tax Offices 1.800 Insurance and Social Security Other Central Public Adms. Local Public Adms. 10,000 bodies Back Bone ATM S.P.C. Unified Network for P.A. BINGO clubs Racecourses 500 V.P.N.
  • 19. Technical data
    • Central Services Facility (Rome):
      • 4 mainframe systems (12,000 Mips processing power);
      • 2,500 server systems (1 million SPEC processing power);
      • More than 200 Terabyte of Data Storage in SAN (Storage Area Network) architecture;
      • Backup library with more than 1 PetaByte of archived data;
    • Peripheral Systems:
      • 6,000 server systems;
      • 60,000 client systems ;
      • 1,800 local networks;
    • On line network:
      • 1 Gigabit/sec of band to link up with the central systems;
      • 128 Megabit/sec of band for Internet connections;
    • Software portfolio:
      • 1,400 applications (according to Function Points metrics).
  • 20. SOGEI in the national and international market (other than MEF)
    • Design and implementation of disaster recovery services for the State Accountant’s Department and the Italian vehicle Club;
    • Projects developed for the National Public Servants’ Social Security Body, the National Association for the promotion of horse breeding and the Ministry of Reform and Innovation in the Public Administration;
    • Implementation of the innovative “GEOcoding Points Of Interest” framework (Geopoi - patent pending):
      • Web services to navigate on the territory digital representation;
      • Currently used to make enquiries on the Real Estate Observatory’s .
    • “ Exportation” of best practices and application solutions in the area of e-Government thru the participation to international tenders (latest awards: new Customs Declarations Processing System for Macedonian Customs Agency and e-Accessibility for Tunisian Government web sites).
  • 21. SOGEI and the European Commission (1)
    • MuSyC: multimedia anti-counterfeiting system;
    • Estrella: XML platform to enable a more organised management of tax legislation;
    • WINS: prototype web system to provide trans-European economic and tax services on a web platform;
    • Galileo Services Consortium:
      • Monitor: survey of the environment buildings and safety in and of the work place;
      • Maruse: maritime transport tracking services;
      • M-Trade:multi-modal surveillance.
    • (1) pre-competitive R&D projects
  • 22. Factors of success
    • The company focussed on the tax system;
    • The company managed as a private one but has the mission of a public body;
    • A well balanced mix of different know-how: legislative, organisational and technological;
    • System integrator independent from hardware and software vendors;
    • Continuous investment in human resource education and training initiatives;
    • Research and development activities to keep up-to-date its technical offering for clients.
  • 23. Sharing the success: our competences …
    • Consultancy in defining:
      • legal and organizational frameworks;
      • feasibility studies;
      • support to elaborate fiscal/economic studies;
      • formulate forecasting models;
    • Program and project management of initiatives for modernizing public administrations;
    • Analysis, design and development of software application and whole information systems;
    • Education and training to enhance end users’ skills and expertise in using:
      • new applications;
      • delivered services.
  • 24. … our competences
    • Systems integration;
    • Technical architecture design and Systems capacity planning;
    • Technical Support services about:
      • logical and physical security;
      • disaster recovery;
      • business continuity;
      • facilities management;
    • Customer care management;
    • Data Centre operations management.