Pay pal
Upcoming SlideShare
Loading in...5
×
 

Pay pal

on

  • 2,702 views

 

Statistics

Views

Total Views
2,702
Views on SlideShare
2,702
Embed Views
0

Actions

Likes
0
Downloads
11
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Pay pal Pay pal Presentation Transcript

    • PayPal
      By
      Fred Foster and Nene Oruche
    • Agenda
      Company Background
      Problem PayPal is facing
      Possible Solutions
      Evaluation
      Recommended Solution
    • PayPal Background
    • Where it all started
      1998
    • PayPal and Ebay
      JAN of 2000 = 100K Accounts
      OCT of 2002
      1.5 Billion
      MAR of 2000 = 1 Million Accounts!
    • How PayPal works
    • Competition
    • PayPal goes International
      2007
      ASIA
      190
      EUROPE
      232 Million
      Accounts
    • Other Innovations
      CAPTCHAS
      Y
      P
      A
      A
      P
      L
    • Problem
    • PayPal Goes International
    • Localized Content and Translations
      Czech
      České
      German
      Deutsch
      Thai
      ภาษาไทย
      French
      Français
      Korean
      한국
    • Customer Expectations
    • Language Problem
      Courses of Action
    • Human Translation
      Pros:
      More natural
      Increased customer satisfaction
      Multiple language options for customers
      Focus on core business
      Cons:
      Expensive
      Slow
      Quality concerns
      Industry standard – No market advantage
    • Machine Translation
      Pros:
      Much faster translations
      Cheaper than translators
      No software to develop
      Focus on core business
      Cons:
      Software not customizable
      Stilted website – not natural feeling
      No significant market advantage
    • Hybrid Translation
      Pros:
      Customized solution
      Existing staff capable of development
      Centralized solution for all PayPal locations
      Much faster translations
      Cheaper than translators
      Potential for market advantage
      Cons:
      Large investment in time, manpower, and money
      Focus moves away from core business
      Software or service to buy
      Organizational concerns
      Project may fail
    • Decision Matrix
      Simple placement scoring
      1 thru 3 with three being the best
      Importance
      Value consideration to company
      1 thru 10 with 10 being highly important to the company
    • Simple Scoring
    • Business Importance
    • Recommended Solution
      Hybrid Translation
    • Reasons for Hybrid Translation
      Reduced costs over time
      Translation speed and quality
      Customer usability
      and satisfaction
    • References
      Articles
      Balko, R. (2005). Who killed PayPal?. Reason Magazine, August/September 2005. Retrieved from http://www.reason.com/0508/cr.rb.who.shtml
      Bodow, S. (2001). The money shot. Wired, September. Retrieved from http://www.wired.com/wired/archive/9.09/paypal.html?pg=5&topic=&topic_set=
      Schneider, B. How PayPal Makes Money With Your Money.  About PayPal. Retrieved from http://www.aboutpaypal.org/how_paypal_makes_money_with_your_money
      Weinberg, A. (2002). PayPal runs up against competition. Forbes, August 8. Retrieved from http://www.forbes.com/2002/03/08/0308paypalPayPal_2.html
      Wilson, R. (2002). Assessing criticism of PayPal. Web Commerce Today, March 15. Retrieved from http://www.wilsonweb.com/wct5/paypal_assess.htm
      PayPal Inc. (2011). Corporate Backgrounder. Retrieved from https://www.paypal-media.com/assets/pdf/fact_sheet/CorporateBackgrounder2010.pdf
      PayPal Inc. (2011). History. Retrieved from https://www.paypal-media.com/history
      Locklear, F. (2001). PayPal picks up steam. arstechnica, December 5. Retrieved from http://arstechnica.com/old/content/2001/12/2499.ars
      Logos and Images
      Stanford Logo, Big S. Retrieved from http://www.stanford.edu/~djenter/
      Stanford Logo, School name. Retrieved from http://www.gostanford.com/index-main.html
      PayPal Logo. Retrieved from https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/Marketing/general/AcceptanceMarkLogos-outside
      EbayLogo. Retrieved from http://symbolphotos.blogspot.com/2010/07/ebay-logo-photos.html
      Yahoo logo. Retrieved from - http://www.digitaltrends.com/computing/yahoo-confirms-more-less-drastic-layoffs/
      Western Union logo. Retrieved from - http://menexis.com/payment-news/2010/07/26/family-dollar-and-western-union-ink-agreement-to-offer-western-union-gocash/
      Internet Explorer logo. Retrieved from - http://thenextweb.com/microsoft/2011/01/28/internet-explorer-9-rc-set-to-launch-on-february-10/
      Iphone image. Retrieved from - http://www.mclibrary.duke.edu/training/mobiledevices/apple
      PayPal website screenshots retrieved 10 Mar 2011 from http://www.paypal.de/de ; https://www.paypal.com/cn ; http://www.paypal.jp/jp
      Photo of Peter Thiel. Retrieved from - http://www.nypost.com/p/news/business/thiel_facing_big_loss_5uBnDnncMbzrf1yL6cFbOI
      Photo of Max Levchin. Retrieved from - http://money.cnn.com/galleries/2009/fortune/0910/gallery.biggest_mistake_40_under_40.fortune/7.html
      Photo of Luke Nosek. Retrieved from - http://halcyonmolecular.com/2009/09/24/paypal-co-founder-luke-nosek-joins-halcyon-as-president/
      Photo of Ken Howery. Retrieved from - http://blogs.reuters.com/small-business/2010/08/04/hot-prospects-ken-howery-founders-fund/
      Palm Pilot image. Retrieved from - http://mrwriteon.wordpress.com/2010/01/03/hows-your-palm-pilot-working-these-days/
      Prius image. Retrieved from - http://www.toyota.com/sem/prius.html?srchid=K610_p394130994