Towards 2020 - IT Planning for SMEs

2020
IT Planning For
2020

What can IT do for your business?
Reduce business process costs
Improve/change service delivery and provide a competitive advantage

Some Fundamental Things To Remember About Technology

1020
IT in middle Ages video
2020

mash-ups
VoIP
call centres
mobile
web services
rich media
widgets
m-this
file-sharing
AdWords
iP-that
POD
playlists
integration
eCRM
tags
WiFi
wireless
Social networks
API
video
Web 2.0?
iPTV
RSS
targeted banners
3G
GPS
VOiP
Broadband
WIKI
virtual worlds
blogs
search
AI
user-generated
POS
AJAX

Watch
Travel
Sell
Buy
Recruit
Vote
Bank
Meet
Internet Technology (Web2.0) has/is changing the way we do everything!
Learn
Market
Research
Stay up to date
FindWork
Search
Play
Interact
Collaborate
Communicate
entertain
Find info
Evaluate
Listen

What were you doing in daily life and work 1998?
How has your use of technology changed in your personal life in the last 11 years?
How has your use of technology changed in your business/industry in the last 11 years?

It wasn’t raining when Noah built the ark!

Where are we now: At the beginning of the future

buaconsulting.com bua-tools.com

Align Business and IT
What does you business look like?
What do I need to measure?
Where can technology help me get operational improvements?
Where can technology give me a sustainable competitive advantage?

Case Study – Automobile Repair Business

Arrival

Wireless connectivity and tablets to be installed with Quoting Software
Eliminate manual input and double entry.
Eliminate manual errors.

Shop Floor

Key advantage is better reporting on every stage of the business.
Impossible to do with manual reporting.
Staff can manage themselves.

Customer Service

SMS and email updates to customers.
Value-added service to customers.
Time spent on telephone with customers reduced.
Potential to apply latest technology to website.
Survey Monkey used to measure customer satisfaction.

Sales

Dedicated websites for value added products and ancillary services.
Drive additional revenue via integrated direct marketing and web campaigns.

Firm Infrastructure

Control of Reporting (Open box).
Reports from New Management and Quoting Systems:
Streamline receipting and eliminate errors.
Eliminate workaround spreadsheets.
MYOB
Putting together P/L will eliminate need for manual input into spreadsheets.
Video and web communications between staff at multiple sites – improved collaboration and time and expense savings.

People Development

Training and development processes are being improved – training providers are providing e-learning.
Company will use video conferencing and web meetingsto train and develop teams from two sites simultaneously.
Presentations to be provided and saved online.
Processes and procedures built and shared on Sharepoint Wikis

Technology

Massive reduction in annual costs.
Wireless connectivity.
Access to data “Open-box”.
VMware improves hardware utilisation and back-up process – BCP.
Better use of communication technologies.

Procurement

New Software facilitates online ordering of paint and consumables.
Improved online parts purchasing.

What does your business look like?
What are your primary and supporting activities?
Choose one activity where you need to make improvements
How can you use your existing technology better to cut costs/ improve efficiency/gain an advantage?
What new technologies can you use to improve efficiency/cut costs/gain an advantage?

2020? A Glimpse Into The FuturePattie Mae video

And one last thing
Do the business technology utilisation diagnostic at www.bua-tools.com by the end of next week
Slides and links to useful sites will be available at www.buaconsulting.com/2020
www.twitter.com/buaconsulting
Try our diagnostics at www.bua-tools.com