Project of Educational Communication & e-Learning Analysis of   the Homedepot Website – “ www.homedepot.com ” Based on the...
Presentation layout <ul><li>Company introduction </li></ul><ul><li>Five modules </li></ul><ul><li>Online course </li></ul>...
<ul><li>Homedepot is one of the world's largest retailers in the market segments of home improvement construction and buil...
2/2 Company Introduction http://www.homedepot.com Home Page:
<ul><li>Electrical </li></ul><ul><ul><li>Installing Coaxial Cable </li></ul></ul><ul><li>Designing Tool </li></ul><ul><ul>...
<ul><li>“ Learn how to troubleshoot an electrical problem, build a deck, install cabinet doors or lay out a garden bed, st...
<ul><ul><li>The lesson provides guidelines step by step to install the coaxial TV cable with text description along with r...
Designing Tool   4/13 Five modules <ul><li>“  We can help you remodel or redecorate your home. Use these handy online tool...
Designing Tool   5/13 Five modules
<ul><li>Behr ColorSmart System  </li></ul><ul><ul><li>Choosing the perfect paint has never been easier. Browse inspiration...
Designing Tool  7/13 Five modules
<ul><li>“ Attend a workshop-from your couch. Get all the information you need for your home projects in easy thirty-minute...
<ul><li>Learners can get an overview of the new topics in the new workshops area. </li></ul><ul><li>The area associates wi...
<ul><li>Workshop Shopping List provides the learners with adequate knowledge about all the necessary things for the associ...
<ul><li>The lesson provides high quality audio visual presentation.  </li></ul><ul><li>It provides facilities to repeat, i...
<ul><li>“ Top tabs”: topics and sub-topics which are individually a video about a different product. </li></ul><ul><li>“ R...
Homedepot.com TV has a number of videos related to different learning Homedepot.com TV   13/13 Five modules
<ul><li>Brief introduction of the topic </li></ul><ul><li>Detail explanation </li></ul><ul><li>Review Questions </li></ul>...
<ul><li>Introduction </li></ul><ul><li>Selecting lift trucks </li></ul><ul><li>Inspecting Lift Trucks </li></ul><ul><li>Pr...
<ul><li>Why safety is important? </li></ul><ul><ul><li>Customers shopping in warehouse </li></ul></ul><ul><ul><li>Associat...
<ul><li>Select the best lift truck for a particular job </li></ul><ul><li>Efficiency & Safety </li></ul><ul><li>Common Fea...
LPG Forklift: Building Materials, outside Garden Reach Truck: Narrow aisles, palletized loads Order Picker: Narrow aisles,...
<ul><li>Daily Lift Truck Inspection </li></ul><ul><ul><li>Receiving Supervisor & All associates </li></ul></ul><ul><ul><li...
<ul><li>Zone of Safety </li></ul><ul><ul><li>Narrow interior aisle ( NO PASSING!!) </li></ul></ul><ul><ul><li>Main and wid...
<ul><li>Use appropriate safety rules and guidelines </li></ul><ul><li>Stability </li></ul><ul><ul><li>Lift truck design:  ...
<ul><li>Test your understanding of this lessons through a serials of review questions and practice exercise </li></ul><ul>...
Other E-learning Services <ul><li>Homedepot offers the following services related to the e - learning: </li></ul><ul><li>...
1/12 ABCSTTU Analysis  <ul><li>ABCSTTU Model </li></ul><ul><ul><li>Assistance </li></ul></ul><ul><ul><li>Communication </l...
Assistance   2/12 ABCSTTU Analysis   <ul><li>Human Assistance:  </li></ul><ul><ul><li>Technical assistance </li></ul></ul>...
Assistance   3/12 ABCSTTU Analysis  <ul><li>ColorSmart, Online Workshop, Other Services support the technical assistance t...
<ul><li>Both synchronous and asynchronous communications are present in this site. </li></ul><ul><li>Asynchronous </li></u...
Communication   5/2 ABCSTTU Analysis   <ul><li>Electrical, Closet, ColorSmart support the asynchronous communication throu...
Communication   6/2 ABCSTTU Analysis  <ul><li>Online Workshop support the synchronous communication through Video conferen...
Space   7/2 ABCSTTU Analysis   <ul><li>Asyntopic:  </li></ul><ul><ul><li>all the e-learning activities are through the web...
<ul><li>Internet technology </li></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Interactive TV (Homedepod TV player) </...
Technology  9/2 ABCSTTU Analysis   <ul><li>Closet, ColorSmat, Online Workshop & Courses use the internet technology throug...
<ul><li>Both synchronous and asynchronous time are present in this site. </li></ul><ul><li>Synchronous:  </li></ul><ul><ul...
Time  11/2 ABCSTTU Analysis  <ul><li>Electrical, Closet, ColorSmart, Homedepot.com TV,online courses, Other Services suppo...
Use of Media   12/2 ABCSTTU Analysis   <ul><li>Auditory and Visual channel is present here. </li></ul><ul><li>Online works...
Blend  13/2 ABCSTTU Analysis   <ul><li>Blend means the blender of all the other six - Assistance, Communication, Space, Ti...
Blend  14/2 ABCSTTU Analysis
<ul><ul><li>Different kinds of textual form blending with graphics makes the course more interesting. </li></ul></ul><ul><...
Learners Evaluation   1/2 ABCSTTU Analysis   Note: 1-unsatisfactory,  2- satisfactory,  3- good, 4- very good and 5- excel...
Learners Evaluation   1/2 ABCSTTU Analysis
Conclusion <ul><li>Learning five modules and online course to analyze them according to ABCSTTU model taught us the very d...
Thank you for your attention!
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Analysis on ABCSTTU Model of Homdepot

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  • Analysis on ABCSTTU Model of Homdepot

    1. 2. Project of Educational Communication & e-Learning Analysis of the Homedepot Website – “ www.homedepot.com ” Based on the ABCSTTU Model of e-Learning Presented By Ferdous Mohammad Jannatul 707241 Islam Muhammad Nazrul 681918 Mahmood Md Iqbal 707243 Shill Pintu Chandra 707775 Ziaur Rahman Syed 707242 Gong Shu 681827 Yu Huai Zhi 682049
    2. 3. Presentation layout <ul><li>Company introduction </li></ul><ul><li>Five modules </li></ul><ul><li>Online course </li></ul><ul><li>Other e-learning services offered </li></ul><ul><li>Analysis on ABCSTTU model </li></ul><ul><li>Learners evaluation </li></ul><ul><li>Conclusion </li></ul>
    3. 4. <ul><li>Homedepot is one of the world's largest retailers in the market segments of home improvement construction and building maintenance materials and services. </li></ul><ul><li>It operates more than 2,000 stores. </li></ul><ul><li>The company counts over 350.000 employees scattered among 200 locations in the United States, Canada, Caribbean Islands and Mexico. </li></ul>1/2 Company Introduction
    4. 5. 2/2 Company Introduction http://www.homedepot.com Home Page:
    5. 6. <ul><li>Electrical </li></ul><ul><ul><li>Installing Coaxial Cable </li></ul></ul><ul><li>Designing Tool </li></ul><ul><ul><li>ClosetMaid Ventilated Shelving </li></ul></ul><ul><ul><li>Behr ColorSmart System </li></ul></ul><ul><li>Online Workshop </li></ul><ul><li>Homedepot.com TV </li></ul>1/13 Five modules
    6. 7. <ul><li>“ Learn how to troubleshoot an electrical problem, build a deck, install cabinet doors or lay out a garden bed, step by step. We can guide you through over 150 home improvement projects and offer plenty of tips and ideas along the way. ” </li></ul><ul><li>Installing Coaxial Cable </li></ul>Electrical 2/13 Five modules
    7. 8. <ul><ul><li>The lesson provides guidelines step by step to install the coaxial TV cable with text description along with relevant graphics. </li></ul></ul><ul><ul><li>The lesson provides skill, time, tools and materials information to install the coaxial TV cable. </li></ul></ul><ul><ul><li>The lesson provides printable version facilities to have hard copy of the manual in hand while installing the coaxial cable. </li></ul></ul>Electrical 3/13 Five modules
    8. 9. Designing Tool 4/13 Five modules <ul><li>“ We can help you remodel or redecorate your home. Use these handy online tools to create your ideal living space – inside and out.” </li></ul><ul><li>ClosetMaid Ventilated Shelving </li></ul><ul><ul><li>Just follow some simple steps to get an illustrated design with a list of all the parts need to assemble an ideal closet. </li></ul></ul>
    9. 10. Designing Tool 5/13 Five modules
    10. 11. <ul><li>Behr ColorSmart System </li></ul><ul><ul><li>Choosing the perfect paint has never been easier. Browse inspirational palettes, get tips on coordinating your colors and see how they look in a sample room or on the outside of a home. </li></ul></ul><ul><ul><li>Find coordinating colors for your project. </li></ul></ul><ul><ul><li>Visualize your colors on an interior or exterior. </li></ul></ul><ul><ul><li>Registered Users can save and retrieve their project details. </li></ul></ul>Designing Tool 6/13 Five modules
    11. 12. Designing Tool 7/13 Five modules
    12. 13. <ul><li>“ Attend a workshop-from your couch. Get all the information you need for your home projects in easy thirty-minute sessions with our free online workshops.” </li></ul><ul><li>The lesson provides audio visual presentation. </li></ul><ul><li>Presentations are divided in small chunks, so they don’t get boring. </li></ul><ul><li>Customer has the facility to repeat for better understanding. </li></ul>Online Workshop 8/13 Five modules
    13. 14. <ul><li>Learners can get an overview of the new topics in the new workshops area. </li></ul><ul><li>The area associates with a time duration of the workshop. </li></ul><ul><li>Learners can watch the taped version of the new Workshop any time they prefer. </li></ul><ul><li>The learners can have a podcast download to have a portable copy of the workshop in their pocket. </li></ul><ul><li>With all the facilities described above the previous Workshops of the same topics are also available on the site. </li></ul>Online Workshop 9/13 Five modules
    14. 15. <ul><li>Workshop Shopping List provides the learners with adequate knowledge about all the necessary things for the associated workshop. </li></ul><ul><li>The store locator service provides the learner with the address of the nearest store from where he can get the goods in the shopping list. </li></ul><ul><li>Every month the Homedepot hosts in-store weekly clinics at local stores around the country. Learners can learn the dates, times and topics of the clinic form this service. </li></ul>Online Workshop 10/13 Five modules
    15. 16. <ul><li>The lesson provides high quality audio visual presentation. </li></ul><ul><li>It provides facilities to repeat, information about difficulty level, etc. </li></ul>Homedepot.com TV 11/13 Five modules <ul><li>“ Experience our latest innovation right from your desktop. Tune in now, or anytime for exciting, on-demand videos featuring do-it-yourself projects, product demos, design ideas, and much, much more.” </li></ul>
    16. 17. <ul><li>“ Top tabs”: topics and sub-topics which are individually a video about a different product. </li></ul><ul><li>“ Related products”: describes products which are the similar and connected product of the current product. </li></ul><ul><li>“ Related videos”: navigates us to the other videos which are somehow connected to the current topic of the video and lets us learn about the current topic with all the ins and outs. </li></ul>Homedepot.com TV 12/13 Five modules
    17. 18. Homedepot.com TV has a number of videos related to different learning Homedepot.com TV 13/13 Five modules
    18. 19. <ul><li>Brief introduction of the topic </li></ul><ul><li>Detail explanation </li></ul><ul><li>Review Questions </li></ul><ul><li>Summary </li></ul><ul><li>Practice exercise of the section </li></ul>Course Structure 1/9 Online Course
    19. 20. <ul><li>Introduction </li></ul><ul><li>Selecting lift trucks </li></ul><ul><li>Inspecting Lift Trucks </li></ul><ul><li>Protecting the Work Area </li></ul><ul><li>Operating Safely </li></ul><ul><li>Lift Truck Safety Challenge </li></ul>Map 2/9 Online Course
    20. 21. <ul><li>Why safety is important? </li></ul><ul><ul><li>Customers shopping in warehouse </li></ul></ul><ul><ul><li>Associations work in warehouse </li></ul></ul><ul><ul><li>Four-legged Stool </li></ul></ul><ul><li>Operation & Control introduction </li></ul>Introduction 3/9 Online Course
    21. 22. <ul><li>Select the best lift truck for a particular job </li></ul><ul><li>Efficiency & Safety </li></ul><ul><li>Common Feature: </li></ul><ul><ul><li>Mast Assembly: support fork, lift </li></ul></ul><ul><ul><li>Wheels: move and stable </li></ul></ul><ul><ul><li>Counterbalance: offset the weight of loan </li></ul></ul><ul><ul><li>Operator’s Compartment: operating control </li></ul></ul><ul><ul><li>Data Plate: identification and save operating limits </li></ul></ul>Selecting Lift Truck 4/9 Online Course
    22. 23. LPG Forklift: Building Materials, outside Garden Reach Truck: Narrow aisles, palletized loads Order Picker: Narrow aisles, non-palletized loads. Lift associate to racks Electric Pallet Jack: Receiving to sales floor. Unload and carry to departments Slipsheet Machine: Receiving, handling loads on slipsheets Selecting Lift Truck 5/9 Online Course
    23. 24. <ul><li>Daily Lift Truck Inspection </li></ul><ul><ul><li>Receiving Supervisor & All associates </li></ul></ul><ul><ul><li>Types Checklists: </li></ul></ul><ul><ul><ul><li>Propane: LPG Forklifts </li></ul></ul></ul><ul><ul><ul><li>Electric: Others </li></ul></ul></ul><ul><li>Report Problems </li></ul><ul><ul><li>Daily inspection form </li></ul></ul><ul><ul><li>Tag out the vehicle </li></ul></ul><ul><ul><li>Report to Receiving Supervisor or manager </li></ul></ul><ul><li>Inspection Components </li></ul><ul><ul><li>Brake, Steering, Fluids, Tires, Forks, Transmission, Motor, Warning Devices </li></ul></ul>Inspecting Lift Trucks 6/9 Online Course
    24. 25. <ul><li>Zone of Safety </li></ul><ul><ul><li>Narrow interior aisle ( NO PASSING!!) </li></ul></ul><ul><ul><li>Main and wide aisles </li></ul></ul><ul><li>Business hours replacement: </li></ul><ul><li>Spotter & Banner Barricades </li></ul><ul><ul><li>Guards lift truck’s Zone of Safety </li></ul></ul>Protecting Work Area 7/9 Online Course
    25. 26. <ul><li>Use appropriate safety rules and guidelines </li></ul><ul><li>Stability </li></ul><ul><ul><li>Lift truck design: </li></ul></ul><ul><ul><ul><li>Balance control: Gravity, Date plate </li></ul></ul></ul><ul><ul><li>Physical condition </li></ul></ul><ul><ul><ul><li>Traveling on normal surfaces </li></ul></ul></ul><ul><ul><ul><li>Traveling near pedestrains </li></ul></ul></ul><ul><ul><ul><li>Traveling in hazardous or challenging conditions </li></ul></ul></ul><ul><ul><ul><li>…… </li></ul></ul></ul><ul><ul><li>How it is used </li></ul></ul><ul><ul><ul><li>Lift Trucks vs. Automobiles (Weight, Handle, Operation different) </li></ul></ul></ul>Operating Safely 8/9 Online Course
    26. 27. <ul><li>Test your understanding of this lessons through a serials of review questions and practice exercise </li></ul><ul><li>Complete the class and receive the license </li></ul>Lift Truck Safety Challenge 9/9 Online Course
    27. 28. Other E-learning Services <ul><li>Homedepot offers the following services related to the e - learning: </li></ul><ul><li> Frequently asked questions (FAQ). </li></ul><ul><li> Toll free number </li></ul><ul><li> e-mail </li></ul><ul><li> Customer’s comment </li></ul><ul><li> historical background of particular product with text and graphics </li></ul>
    28. 29. 1/12 ABCSTTU Analysis <ul><li>ABCSTTU Model </li></ul><ul><ul><li>Assistance </li></ul></ul><ul><ul><li>Communication </li></ul></ul><ul><ul><li>Space </li></ul></ul><ul><ul><li>Time </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>Use of media </li></ul></ul><ul><ul><li>Blend </li></ul></ul>
    29. 30. Assistance 2/12 ABCSTTU Analysis <ul><li>Human Assistance: </li></ul><ul><ul><li>Technical assistance </li></ul></ul><ul><ul><ul><li>Telephone and Email </li></ul></ul></ul><ul><ul><li>Subject Metter Expert (SME) </li></ul></ul><ul><ul><ul><li>FAQ, Telephone and Email </li></ul></ul></ul><ul><li>Cost reduce strategies </li></ul><ul><ul><li>Automatic Assistance </li></ul></ul><ul><ul><li>Preventive </li></ul></ul><ul><li>Other assistance: </li></ul><ul><ul><li>Virtual instructors </li></ul></ul><ul><ul><li>Toolbar: “Help” and “Map” </li></ul></ul>
    30. 31. Assistance 3/12 ABCSTTU Analysis <ul><li>ColorSmart, Online Workshop, Other Services support the technical assistance through telephone and email. </li></ul>Preventive Automatic     Online Courses    Strategy SME Pedagogical Technical Other Assistance        Human Other Services Homedepot.com TV Online Workshop ColorSmat Closet Electrical Assistance
    31. 32. <ul><li>Both synchronous and asynchronous communications are present in this site. </li></ul><ul><li>Asynchronous </li></ul><ul><ul><li>Textual & graphic content </li></ul></ul><ul><ul><li>Forum: Posting comments in the review section </li></ul></ul><ul><ul><li>Email support for the customer </li></ul></ul><ul><ul><li>Recorded audio instructions </li></ul></ul><ul><li>Synchronous </li></ul><ul><ul><li>Telephone support </li></ul></ul><ul><ul><li>One way Video conference facility for the registered customer in the online workshop. </li></ul></ul>Communication 4/12 ABCSTTU Analysis
    32. 33. Communication 5/2 ABCSTTU Analysis <ul><li>Electrical, Closet, ColorSmart support the asynchronous communication through textual and graphical content. </li></ul>  Textual Wiki SMS/ MMS Online Courses Email Forum graphical         Asynch- ronous Other Services Homedepot.com TV Online Workshop ColorSmat Closet Electrical Communication
    33. 34. Communication 6/2 ABCSTTU Analysis <ul><li>Online Workshop support the synchronous communication through Video conference. </li></ul> Live Chat  Instant Messages  simulations    Telephone Online Courses Video conference Gaming 3D  Synch- ronous Other Services Homedepot.com TV Online Workshop ColorSmat Closet Electrical Communication
    34. 35. Space 7/2 ABCSTTU Analysis <ul><li>Asyntopic: </li></ul><ul><ul><li>all the e-learning activities are through the web browser. </li></ul></ul><ul><li>All modules support the asyntopic space due to distance learning. </li></ul>Asyntopic Syntopic Space        Online Courses Other Services Homedepot.com TV Online Workshop ColorSmat Closet Electrical
    35. 36. <ul><li>Internet technology </li></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Interactive TV (Homedepod TV player) </li></ul></ul><ul><ul><li>Presentational software </li></ul></ul><ul><ul><ul><li>Flash Player </li></ul></ul></ul><ul><ul><li>Audio </li></ul></ul><ul><ul><li>video conference software </li></ul></ul><ul><li>Learning management System </li></ul><ul><ul><li>It supports the area of Communication, Content Management </li></ul></ul>Technology 8/2 ABCSTTU Analysis
    36. 37. Technology 9/2 ABCSTTU Analysis <ul><li>Closet, ColorSmat, Online Workshop & Courses use the internet technology through their presenting software. </li></ul>Class Management   Communication    Content Management LMS  Video Conf. software Internet   Audio     Presentation Software  Interactive TV  Email Online Courses Evaluation Other Services Homedepot.com TV Online Workshop ColorSmat Closet Electrical Technology
    37. 38. <ul><li>Both synchronous and asynchronous time are present in this site. </li></ul><ul><li>Synchronous: </li></ul><ul><ul><li>Telephone </li></ul></ul><ul><li>Asynchronous: </li></ul><ul><ul><li>Temporal Asynchronous: </li></ul></ul><ul><ul><ul><li>Online Workshop after a given period </li></ul></ul></ul><ul><ul><li>A-temporal Asynchronous: </li></ul></ul><ul><ul><ul><li>Textual and graphical overview </li></ul></ul></ul><ul><ul><ul><li>Learners learn by using online reading materials. </li></ul></ul></ul>Time 10/2 ABCSTTU Analysis
    38. 39. Time 11/2 ABCSTTU Analysis <ul><li>Electrical, Closet, ColorSmart, Homedepot.com TV,online courses, Other Services support the A -temporal asynchronous time. </li></ul> Synchronous Async- hronus  Temporal       A-temporal Online Courses Other Services Homedepot.com TV Online Workshop ColorSmat Closet Electrical Time
    39. 40. Use of Media 12/2 ABCSTTU Analysis <ul><li>Auditory and Visual channel is present here. </li></ul><ul><li>Online workshop, Homedepot.com TV, online courses support video channel. </li></ul>Kin- esthetic Channel    Visual   Auditory Online Courses Other Services Homedepot.com TV Online Workshop ColorSmat Closet Electrical Use of Media
    40. 41. Blend 13/2 ABCSTTU Analysis <ul><li>Blend means the blender of all the other six - Assistance, Communication, Space, Time, Technology and Use of Media. </li></ul><ul><li>BUT 1 + 1 + 1 + 1 + 1+ 1 ≠ 6 </li></ul>High cost, and complicate for develop and usage. Poor learning experience, affect teaching and learning effect and efficient. Use of Media High cost, and complicate for develop and usage. Poor learning experience, affect teaching and learning effect and efficient. Technology Gives limitation for access the course. Require high self-control Time Gives limitation for access the course. High cost. Increase communication and psychology distance Space Learner loose focus on content. High cost. Poor learning experience Communication High cost Bad learning result Assistance Redundant Deficient
    41. 42. Blend 14/2 ABCSTTU Analysis
    42. 43. <ul><ul><li>Different kinds of textual form blending with graphics makes the course more interesting. </li></ul></ul><ul><ul><li>Virtual instructors embodies knowledge. </li></ul></ul><ul><ul><li>It should have SMS Push & Pull service for asynchronous communication And also Video conference facility for the registered customer. </li></ul></ul>Comments 1/2 ABCSTTU Analysis
    43. 44. Learners Evaluation 1/2 ABCSTTU Analysis Note: 1-unsatisfactory, 2- satisfactory, 3- good, 4- very good and 5- excellent 3.86 4.14 3.29 3 4 3.29 3.43 In Average 5 4 4 3 5 3 4 Zia 4 4 3 4 4 4 4 YU 4 4 2 3 3 4 3 Shu 4 4 3 3 4 3 3 Sumon 3 4 4 3 5 3 3 Pintu 3 5 3 3 4 3 4 Ferdous 4 4 4 2 3 3 3 Nazrul Use of media Technology Time Space Communication Blend Assistance Participants
    44. 45. Learners Evaluation 1/2 ABCSTTU Analysis
    45. 46. Conclusion <ul><li>Learning five modules and online course to analyze them according to ABCSTTU model taught us the very depth knowledge about each of the ABCSTTU. </li></ul><ul><li>The learners perspective lead to be customers of homedepot and take part in different online workshops, take registration for homedepot clinics and enjoy homedepot.com TV. </li></ul><ul><li>As an commercial websites, compare to the others, now homedepot integrate e-learning technologies & conceptions into their business, as providing the perfect after-sales customer services & usages skills to attract customers, flourish business, and make shopping becomes learning! </li></ul><ul><li>Homedepot has not done the perfect job yet, but </li></ul><ul><li>where there is a will, there is a way! </li></ul>
    46. 47. Thank you for your attention!

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