Starbucks Hr
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Starbucks Hr

on

  • 17,323 views

 

Statistics

Views

Total Views
17,323
Views on SlideShare
17,281
Embed Views
42

Actions

Likes
6
Downloads
371
Comments
0

2 Embeds 42

http://www.slideshare.net 41
http://translate.googleusercontent.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Starbucks Hr Presentation Transcript

  • 1. Best Human Resource Management Practices
    Group 13
    Felix Chen Vivien Chen Lauren DwornikKelsi Pullen Graham Schreiner
  • 2. “We're not in the coffee business, serving people,
    we're in the people business serving coffee”
    - Howard Schultz CEO
  • 3. Starbucks Mission Statement
    • Provide a great work environment
    and treat each other with respect and dignity.
    • Embrace diversity as an essential component in the way we do business.
    • 4. Apply the highest standards of excellence to the purchasing,
    roasting and fresh delivery of our coffee.
    • Develop enthusiastically-satisfied customers all of the time.
    • 5. Contribute positively to our communities and our environment.
    • 6. Recognize that profitability is essential to our future success.
  • Provide agreat work environmentand treat each other withrespect and dignity.
  • 7. Embrace diversity as an essential component in the way we do business.
  • 8. 2008:
    7th
  • 9. FortuneMagazine
    Best 100 Companies to work for
  • 10. Performance
    Appraisal
    Benefits
    Recruitment
    Training
  • 11. and then
    Problems and recommendations
  • 12. Benefits
    Aka total pay
    Aka “your special blend”
  • 13. 20 Hours +
    • Health Coverage
    • 14. Adoption Program
    • 15. Income Protection
    • 16. tuition reimbursement
    • 17. Savings Plan
    • 18. SIP
    • 19. RRSP matching
  • In Store
    • shifts – free drinks
    • 20. markouts – free coffee/tea
    • 21. partner discount – 30%
  • Recruitment
  • 22.
    • methods
    • 23. general walk-in applicants
    • 24. recruiting teams
    • 25. energetic “people persons”
    • 26. referral program
    • 27. two part behavioural interviews
  • Training
  • 28.
    • first impressions
    • 29. mandatory two week barista training
    • 30. two week module
    • 31. certification
  • Legendary Service
    The Starbucks Experience
    • “just say yes”
    • 32. “pour your heart into it”
    • 33. star skills
    • 34. the five ways of being
  • Star Skills
    • maintain and enhance self-esteem
    • 35. listen and acknowledge
    • 36. ask for help
  • The five ways of being
    • be WELCOMING
    • 37. be GENUINE
    • 38. be CONSIDERATE
    • 39. be KNOWLEDGABLE
    • 40. beINVOLVED
  • Performance Appraisal
  • 41.
    • every six months – reviews
    • 42. bonuses
    • 43. “customer voice”
    • 44. customer comment cards
  • Problems/recommendations
  • 45.
    • dress code
    • 46. uncompetitive pay
    • 47. lack balance in duties and pay
  • Questions, Comments, Concerns?