Enable your customer to interact with you… Whenever, wherever and however he wants! Capture Call Centre Email Contact Shop Customer Visit Website Social Network Enable your company to capture the voice of its customer in real time.
CustVox offers an easy-to-use, multi-language application with multi and cross channel capabilities The voice of the customer is captured 24 / 7/ 365 from any available channel in real time and stored into a central repository for analysis…
Analyze Allowing real-time analysis of: Customer satisfaction level 1 Important drivers of satisfaction and dissatisfaction 2
CustVox offers state of the art technologies to: Mine & analyze unstructured information Segment demo and psychographics Generate reports and triggers to gain insight Detect the importance of the information and understand drivers of satisfaction / dissatisfaction 1 2 3 4
1 Integrate analytic findings into your organization Integrate 2 Avoid analytic paralysis and make the findings immediately usable and actionable
CustVox offers: A Service-Oriented Architecture for easy integration in existing IT systems Software as a Service for quick deployment, flexibility and cost effectiveness 1 2 CustVoxdelivers: The right information, to the right people, at the right time.
Improve Increase retention and loyalty Reduce churn and costs Discover new revenue streams Improve processes 1 2 3 4
CustVox helps your company to: “Close the loop”: listen, act and communicate back on a 1:1 basis Improve your organization’s structures and processes 1 2
Provides valuable insight into improvements to enhance the customer experience and increase loyalty
Helps discover and prioritize issues that lead to a decrease in customer satisfaction and consequently, loyalty.
Measure You can’t manage what you can’t measure! Enable real-time evaluations at the ‘moment of truth’. 1 Measure KPIs, 6 Sigma, NPS, Norton/Kaplan Balance Score Card, etc. 2 Measure improvements in efficiency and value created. 3
CustVox offers: Unique and user-friendly customer experience dashboard with personalized KPI integration Real-time reports on touch point performance Real-time report on product satisfaction Real-time report on product experience 1 2 3 4
Capture Analyze Measure Integrate Improve CustVox lets your customers drive.