Partnering with the Health Disciplines
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Partnering with the Health Disciplines



Presentation given to the members of the Western Libraries community at the University of Western Ontario on April 7th, 2009.

Presentation given to the members of the Western Libraries community at the University of Western Ontario on April 7th, 2009.



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Partnering with the Health Disciplines Partnering with the Health Disciplines Presentation Transcript

  • Partnering with the Health Disciplines: Challenges and Opportunities Robin Featherstone April 7th, 2009 Presentation available at:
  • Topic The Health Sciences Librarians at the Allyn and Betty Taylor Library collaborate with research, clinical, and teaching faculty in many health disciplines, students at all levels, and librarian colleagues. These user groups are located across the Western campus, in the hospitals and on the distributed medical campus. Please describe the challenges and opportunities that are involved in establishing and maintaining effective communication and productive relationships with members of these diverse groups. Featherstone 4/7/09
  • Outline  User groups  Challenges  Opportunities  Sustainability  Questions Featherstone 4/7/09
  • Users 4/7/09 Featherstone 4
  • Undergraduate Programs Faculty of Health Sciences Schulich School of Medicine & Dentistry Bachelor of Health Sciences Basic Medical Sciences Kinesiology Dentistry* Nursing* Medicine* Combined Programs (Medicine with Engineering, Bachelor of Medical Sciences with Business) Featherstone 4/7/09
  • Graduate, Postgrad & Postdoc Programs Faculty of Health Sciences Schulich School of Medicine & Dentistry Communication Sciences and Clinical Dental Fellowship Program Disorders Health & Rehabilitation Sciences Dental Clinician Scientist Program Kinesiology Internationally Trained Dentists Nursing MD/PhD Occupational Therapy Orthodontics Physical Therapy Postdocs Postgraduate Medical Education Residency Programs Featherstone 4/7/09
  • Research Centres* Faculty of Health Sciences Schulich School of Medicine & Dentistry Canadian Centre for Activity and Canadian Research and Development Aging Centre for Probiotics International Centre for Olympic Canadian Surgical Technologies & Studies Advanced Robotics (CSTAR) National Centre for Audiology Centre for Pain Research Centre for Studies in Family Medicine Centre for Critical Illness Research Centre for Vascular Imaging Research *Not including dozens of other research groups, clinics, networks & units Featherstone 4/7/09
  • Educational Partnerships Faculty of Health Sciences Schulich School of Medicine & Dentistry Fanshawe College University of Windsor Southwestern Ontario Medical Education Network (SWOMEN) Featherstone 4/7/09
  • Clinical Education Settings Faculty of Health Sciences Schulich School of Medicine & Dentistry Affiliated Teaching Hospitals Clinical Education Suites Clinical Skills Lab Out-patient Clinics (both private and public) Acute Care Hospitals Long Term Care Facilities Schools Featherstone 4/7/09
  • Clinical Experience Sites Western Catchment Area for clinical education sites: Extends from Sarnia/Windsor in the west, to Owen Sound in the north and to Kitchener/Waterloo in the east. Featherstone 4/7/09
  • Librarian Colleagues  Southwestern Ontario Health Libraries Information Network (SOHLIN)  Western Ontario Health Knowledge Network (WOHKN) Featherstone 4/7/09
  • Health Discipline User Overview  Diverse & geographically dispersed  Not heavy users of physical library spaces  Early adopters of mobile/handheld devices (McAlearney, 2004)  Early adopters of social software (Giustini, 2006) but less likely to implement in professional settings due to privacy concerns and standards of care issues (Hawn, 2009)  View “traditional” library services as most important in a liaison program (Tennant 2006; Yang, 2000) Featherstone 4/7/09
  • Health Discipline User Overview  Medical students, in particular, have packed schedules which make course-integrated instruction difficult (Tennant et al., 2006)  Email is the preferred mode of communication from librarian liaisons to users in the health disciplines (Glynn & Wu, 2003; Tennant et al., 2006; Tennant et al., 2001)  Nurses had the highest awareness (97.1%) of library liaison services (Tennant et al., 2006)  Medical residents had the lowest awareness (16.0%) of library liaison services (Tennant et al., 2006) Featherstone 4/7/09
  • Challenges 4/7/09 Featherstone
  • Challenge – Remote Access “Generally, electronic resources have made faculty and students less reliant on liaisons for help with their research [...]” (Glynn & Wu, 2003, p. 122) “[Electronic access] has been highly appreciated by clients but it has also changed the nature of the relationship with them as it has reduced their need to access the physical space of the library and reduced the opportunity for contact between them and liaison librarians.” (Rodwell & Fairbairn, 2008, p. 119) Featherstone 4/7/09
  • Challenge – Indirect Communication Channels Email 1: From Lucy V. to Fanshawe Help Desk – Nov 3 - Do you know how I can get access to articles from the Western site? Email 2: From Lucy V. to Valerie W. (Fanshawe’s Support Services Officer) – Nov 5 - Help! How do I access articles from the Western site. Helpdesk was not helpful in this case. Email 3: From Valerie W. to Denice L. (Western’s Nursing Admin Officer) – Nov 7 -Hi Denice: Lucy V. is a Yr 2 Collaborative clinical teacher. How can I help her get access to the UWO library? Email 4: From Denice L. to me – Nov 12 -Hi Robin, are you able to help with this request? Featherstone 4/7/09
  • Challenge - Geography Me again, Robin. What's the slickest, quickest, and most expedited process for getting Ross-Kerr & Wood (2003) book into Debbie's hands within 2-3 days for final N3322E assignment? Doing so, that is, without her having to make a road trip to London? Sarnia is the closest city to her. Thanks for advising. Featherstone 4/7/09
  • Challenge – Expectations Do you think I can stop by tomorrow quickly and just make sure I did my references right. My class is done at 1030 and my paper is due at 4. So anytime in between would be much appreciated. Featherstone 4/7/09
  • Challenge – Time Featherstone 4/7/09
  • General Observations  Challenges: Managing expectations Opening communication channels Making services and collections accessible to distance students  Work depends on building personal relationships  Effort to redefine the liaison role may not appeal to all users  Balancing act between innovation and maintenance Featherstone 4/7/09
  • Opportunities 4/7/09 Featherstone
  • Opportunity – Educative Task “The complexity of the information environment has, however, allowed liaison librarians to grasp the function of information literacy as one of the ways to re- integrate themselves with the faculties and their clients.” (Rodwell & Fairbairn, 2008, p.119) Featherstone 4/7/09
  • Opportunity – Electronic Communications Featherstone 4/7/09
  • Opportunity – Alternative Communication Channels Featherstone 4/7/09
  • Opportunity – Virtual Instruction Featherstone 4/7/09
  • Opportunity – Faculty Partnerships Featherstone 4/7/09
  • Opportunity – Curricula Development Featherstone 4/7/09
  • Opportunity – Collaborative Research  Health informatics  International demand for electronic health records  Increasing emphasis on EBP (Evidence Based Practice) in clinical settings  Interprofessional Education  Health education is a signature area for research at Western Featherstone 4/7/09
  • Opportunity – Collaborative Teaching  Leverage partnerships with hospital libraries to extend information literacy and/or EBP into clinical practice settings  Academic librarians play a part in simulated clinical practice Featherstone 4/7/09
  • General Observations  Challenges are “good” – demand is there  Opportunities are abundant (and growing)  Opportunity to redefine library roles Featherstone 4/7/09
  • Sustainability 4/7/09 Featherstone 31
  • Sustaining Innovation  Emphasis on innovation and development of new ways to operate with users in the health disciplines “The social climate surrounding innovation has much to do with how it is perceived. And perception has much to do with the success or lack thereof of any innovation [...]. A primary political area for reflection is that of readiness: it matters a great deal whether or not a public is ready for the innovation” (Deiss, 2004). Featherstone 4/7/09
  • What are users in the health disciplines telling us? Featherstone 4/7/09
  • Conclusions  Innovation needs to be coupled with continual assessment  Cannot assume with such a diverse user group  Must be flexible – willing to change course  Productive relationships will be built on innovation and sustained through assessment and flexibility Featherstone 4/7/09
  • References Deiss, K. J. (2004). Innovation and strategy: Risk and choice in shaping user-centered libraries. Library Trends, 53(1), 17-32. Giustini, D. (2006). How Web 2.0 is changing medicine. BMJ, 333, 1283-1284. Glynn, T., & Wu, C. (2003). New roles and opportunities for academic library liaisons: a survey and recommendations. Reference Services Review, 31(2), 122-128. Hawn, C. (2009). Take two aspirin and tweet me in the morning: How Twitter, Facebook, and other social media are reshaping health care. Health Affairs, 28(2), 361-368. McAlearney, A. S., Schweikhart, S. B., & Medow, M. A. (2004). Doctors’ experience with handheld computers in clinical practice: qualitative study. BMJ, 328, 1162. Rodwell, J., & Fairbairn, L. (2008). Dangerous liaisons? Defining the faculty liaison librarian service model, its effectiveness and sustainability. Library Management, 29(1/2), 116-124. Tennant, M. R., Cataldo, T. T., Sherwill-Navarro, P. & Jesano, R. (2006) Evaluation of a liaison librarian program: Client and liaison perspectives. Journal of the Medical Library Association, 94(4), 402-409. Featherstone 4/7/09
  • Questions? 4/7/09 Featherstone