Combi intro

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Combi intro

  1. 1. BILL PAYMENT TERMINAL COMBI
  2. 2. Current Scenario Growing bouquet of services Increasing number of Customers Increased Competition The customer has choice of options Rising Wage Bills, Shrinking Operating Margins
  3. 3. Increasing Consumer Sophistication… Quick to accept technology Customers need on Demand service Convenience of location, time and ease Self-service transactions are 75% cheaper than teller transactions Increasing need for security, privacy and non- obtrusive services Need for targeted communication Pressure for 24x7 services Current Scenario
  4. 4. COMBI is designed to automate most routine transactions. These kiosks are designed to provide consistent service levels across the retail outlets resulting in:  Increased customer satisfaction  Reduced customer churn  Extended corporate brand image  Reduced wait times for handling product information  Improved service levels across all outlets Bill Payment Terminal
  5. 5. Services Available Service Provisioning: Activation of roaming facility, ISD facility, etc Bill Enquiry and Payment: Enquiries for outstanding bills and payment of utility, rental and mobile bills Media Manager Feature: Streaming of advertisements on screens and generation of location and time-based advertisements, programmable to individual kiosks Content Download: Downloads of games, ring tones, screen savers and wallpapers Video Help Desk: In-built camera enables customer support at the call center using one to one video conferencing Customer Satisfaction Survey/ Product Promotions: Interactive tools, survey forms and digital promotions to augment marketing efforts Prepaid PIN Services: Automated kiosks enable the purchase of prepaid and top-up vouchers for multi-vendor services at the same Kiosk
  6. 6. Benefits BENEFITS FOR CUSTOMERS  24 x 7 customer self-service  Increased customer satisfaction  Personalized bill payment experience  No frustrating queues or human interaction  Printed acknowledgement receipt BENEFITS FOR INSTITUTIONS  Secured lockable safe to collect cheques / cash  Direct savings in terms of manpower  Reduced data entry and increased accuracy  Significant reduction in teller enquiries  Comprehensive MIS reports  Conveys a tech savvy image of the institution  Increased selling opportunities
  7. 7. Applications  Electronic Bill Presentment and Payments using cash, card or cheques  E-Top Up or prepaid recharge of cell phones  E-Ticketing Kiosks
  8. 8. Locals Partners  AES Sonel  MTN  Orange  CAMTEL  BICEC  Afriland First Bank  Camerounaise Des Eaux (CDE)
  9. 9. Key Partner with international references
  10. 10. E-mail: f.djimgou@bgbsolution.com, a.doudjo@bgbsolution.com Tel.: (+237) 79501490 / 96484274 Thank You !

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