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Transition GuideMoving from BS 25999-2 to ISO 22301The new international standard for businesscontinuity management system...
Successful businesses expect the unexpected and plan for it.Disruptions to your business can result in data risk, revenue ...
Why adopt a business continuity standard?                               Implementing ISO 22301As business continuity manag...
Comparing ISO 22301:2012 with BS 25999-2:2007                              The way in which ISO 22301 can be used is detai...
There have been many other additions and some slight alterations to the termsand definitions listed in the standard. The a...
Clause 7: Support                                                         Although the term ‘maximum tolerable period of d...
Clause 9: Performance evaluation                                            Additionally, when considering the output from...
Cross-references between BS 25999-2:2007 and ISO 22301:2012BS 25999-2:2007                       ISO 22301:2012           ...
The Route Map to Business Continuity Management                                                                         Me...
Auditing Business Continuity Management Plans                                 Business Continuity Exercises and Tests – De...
John Sharp’s biographyJohn Sharp FBCI (Hons), FCMI, MCIM is recognizedworldwide for the contributions he has made to busin...
BSI Group Headquarters389 Chiswick High Road,              FSC LogoLondon W4 4AL UKTel +44 (0)20 8996 9001         Printed...
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Dicas para a Implantação da ISO 22301 - Gestão da Continuidade de Negócios

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Transition Guide | Moving from BS 25999-2 to ISO 22301: the new international standard for business
continuity management systems. Este documento é parte integrante da Biblioteca QSP: " http://www.qsp.org.br/biblioteca.shtml ".

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Transcript of "Dicas para a Implantação da ISO 22301 - Gestão da Continuidade de Negócios"

  1. 1. Transition GuideMoving from BS 25999-2 to ISO 22301The new international standard for businesscontinuity management systemsExtract from ‘The Route Map toBusiness Continuity Management:Meeting the Requirements ofISO 22301’ by John Sharpraising standards worldwide™
  2. 2. Successful businesses expect the unexpected and plan for it.Disruptions to your business can result in data risk, revenue loss,failure to deliver services as normal or in extreme cases, failureto deliver at all.That’s why organizations need strong business continuity planning.To support the implementation of the latest international requirements standardfor business continuity management systems, this guide has been designed tomake it easier for you to meet the requirements of the new BS ISO 22301.BS ISO 22301 specifies the requirements for setting up and managing an effectivebusiness continuity management system (BCMS) for any organization, regardlessof type or size. BSI recommends that every business has a plan in place to avoidexcessive downtime and reduced productivity in the event of an interruption.Meeting the requirements of the new international standard has never been easier.This guide helps and supports organizations to implement BS ISO 22301, whichwill supersede BS 25999-2. It consists of an extract from John Sharp’s latest book‘The Route Map to Business Continuity Management’ which provides practicalguidance on how to meet the requirements of BS ISO 22301 and is availablefor purchase through the BSI shop.This transition guide will help you understand your organization’s needs andobligations and how to implement an effective BCMS. Whether you are planningto certify against the new standard or simply want to benefit from BCM bestpractice, this guide will help you put in place the necessary requirements.NB: This transition guide is designed to be read in conjunction withBS ISO 22301: 2012 Societal security – Business continuity managementsystems – Requirements. It does not contain the complete content of thestandard and should not be regarded as a primary source of reference inplace of the standard itself.
  3. 3. Why adopt a business continuity standard? Implementing ISO 22301As business continuity management (BCM) has developed worldwide, The international standard for BCM, ISO 22301:2012 specifiesthere has been a convergence in the methodologies being promoted. requirements for setting up and managing an effective businessIt became apparent following the Year 2000 problem or ‘millennium continuity management system (BCMS). It is for use by internalbug’, when organizations were deluged with requests for compliance and external parties, including certification bodies, to assess thestatements from their customers and clients, that there was a organization’s ability to meet regulatory and customer requirementsneed for a uniform approach to BCM. as well as the organization’s own requirements. ISO 22301 contains only those requirements that can be objectively audited and aIt is undesirable for major customers to enforce their own demonstration of successful implementation can therefore beapproach to BCM down their supply chains, as happened with used by an organization to assure interested parties that another management systems, notably quality. While a supplier can appropriate BCMS is in place.run different quality systems to meet the requirements of itscustomer base, it cannot run different, and possibly conflicting, During the latter part of 2012 or early in 2013, ISO will issue aBCM systems, which will be used during a disruption at a time guidance document ISO 22313. This document will take the formwhen tensions are high. This was one of the principal drivers for of good practice guidance and recommendations, indicating whatestablishing BCM standards in the UK. practices an organization should, or may, undertake to implement effective BCM. Organizations may choose to follow all or part ofBS 25999 was created to set out a uniform benchmark in good the guidance, which may be used for self-assessment or betweenpractice, satisfying the needs of customers, clients, government, organizations. The guidance is not a specification for BCM.regulators and all other interested parties. BS 25999 has beenaccepted worldwide and has formed the basis of many other BCMstandards, including the US ASIS/BSI BCM.01 standard adoptedby ANSI. BS 25999 and other BCM standards from across theglobe provided the source material for the creation of two newinternational standards: ISO 22301 (requirements) andISO 22313 (guidance).By adopting a standard approach to BCM as set out in ISO 22301,organizations can offer their customers and clients greater assurancethat they will be capable of maintaining continuity of operations ifthey suffer disruptive incidents.For those already certified to BS 25999-2 there will be a transitionperiod to allow them to update their BCM systems to ISO 22301.For those certified, and those organizations working towardscertification, the additional requirements are not onerous.
  4. 4. Comparing ISO 22301:2012 with BS 25999-2:2007 The way in which ISO 22301 can be used is detailed in Clause 1 Scope. It states that the standard is applicable to all types and sizes ofWhen news of an ISO standard for BCM emerged, business continuity organizations that wish tomanagers expressed concern that they might have to radicallyrework their BCM procedures and processes once ISO 22301 was • establish, implement, maintain and improve a BCMSintroduced. BS 25999-2 had been, and continues to be, used by many • ensure conformity with stated business continuity policyorganizations across the world as the basis of their BCM procedures • demonstrate conformity to othersand processes. The good news is that BS 25999-2 has provided the • seek certification/registration of its BCMS by an accreditedmain foundation of the new ISO standard. There are some important third party certification bodyadditions and a few elements that have been omitted. The additionshave added greater depth and clarity while the omissions do not • make a self-determination and self-declaration of conformity withdetract from the overall good BCM practices and principles. this International Standard [ISO 22301:2012].The new standard is entitled ‘Societal security – Business continuity The standard can also be used by an organization to assess itsmanagement systems – Requirements.’ This is one of a suite of suppliers’ ability to meet continuity needs and obligations.standards being developed by ISO/TC 223 designed to achievegreater societal security. Societal security can be defined asproviding protection of society from, and the ability to respondto, incidents, emergencies and disasters caused by intentional andunintentional human acts, natural hazards, and technical failures. New concepts and activities have been introduced as follows. New Concept Explanation Context of the organization The environment in which the organization operates. Interested parties Replaces ‘stakeholders’. Leadership Requirements specific to top management. Maximum acceptable outage (MAO) ‘time it would take for adverse impacts, which might arise as a result of not providing a product/service or performing an activity, to become unacceptable’. This is the same as ‘maximum tolerable period of disruption (MTPD)’. Minimum business continuity ‘minimum level of services and/or products that is acceptable to the objective (MBCO) organization to achieve its business objectives during a disruption’ Performance evaluation Covers the measurement of BCMS and BCM effectiveness. Prioritized timeframes Order and timing of recovery for critical activities. Warning and communication Activities undertaken during an incident.
  5. 5. There have been many other additions and some slight alterations to the termsand definitions listed in the standard. The additions and changes reflect termsand definitions commonly used by BCM practitioners today.The major additions to ISO 22301:2012Clause 4: Context of the organization Clause 5 requires top management to assign responsibility for the establishment, implementation and monitoring of the BCMS.This clause introduces requirements necessary to establish the What is missing is the requirement to appoint a specific sponsorcontext of the BCMS as it applies to the organization, as well as from top management to ‘champion’ BCM in the organization.needs, requirements and scope. ISO 22301 requires an organization This is a regrettable omission as to be successful; a BCMS mustto ‘determine external and internal issues that are relevant to its be introduced and supported by top management of the organization.purpose and that affect its ability to achieve the expected outcomes Its involvement is required from the outset and its visible ongoingof its BCMS’. Understanding the organization and how it sits within support is essential if BCM is to be taken seriously by the organizationits environment is an essential step to ensure any BCMS and BCM as a whole.solutions developed are fit for purpose and relevant to theorganization and interested parties. Clause 6: PlanningThis clause also requires the organization to determine its risk This is a new section and relates to establishing strategic objectivesappetite and the legal and regulatory requirements that apply to and guiding principles for the BCMS as a whole. The content ofthe organization, and to clearly define the scope of the BCMS. Setting Clause 6 differs from establishing risk treatment opportunitiesthe initial scope of the BCMS is critical and must be done at an early stemming from risk assessment, as well as from the business impactstage. ISO 22301 requires the organization to determine what will be analysis (BIA) derived recovery objectives that are covered in Clause 8.covered by business continuity and, just as importantly, what will beexcluded. Scoping has presented challenges to many organizations This section requires the organization to address the threats to theseeking certification under BS 25999-2. Organizations are now BCMS not being successfully established, implemented and maintained.required to clearly communicate the scope to relevant internal It is about understanding the internal culture and the external environment in which the organization operates and the likelyand external parties. barriers that will prevent the BCMS being effective. It relates back to Clause 4.1, Understanding of the organization and its context,Clause 5: Leadership and Clause 4.2, Understanding the needs and expectations ofClause 5 summarizes the requirements specific to top management’s interested parties.role in the BCMS, and how they shall articulate their expectations to This clause requires the organization to clearly define the businessthe organization via a policy statement. continuity objectives and to have plans (projects) to achieve them.New requirements are placed upon top management to demonstrate These objectives must tie back to the BCM policy and must beits commitment by: measurable. In setting the objectives account must be taken of the minimum level of products and services that will be acceptable to• ensuring the BCMS is compatible with the strategic direction the organization in order to achieve its business objectives. Although of the organization it does not specify which products and services this applies to, it links• integrating the BCMS requirements into the organization’s back to the Scope (Clause 1) where the organization determined what business processes would be covered by the BCMS. In BS 25999-2 these were referred to• communicating the importance of effective business continuity as the key products and services. management and conforming to the BCMS requirements The organization must also determine who will be responsible forIn addition it must ensure ‘that the BCMS achieves its expected delivering the objectives, what will be done and in what timescale,outcomes’ and that it directs and supports continual improvement. what resources will be required and how results will be evaluated.Policy creation and communication is an important element of Clause5. It stresses the importance of ensuring the policy is appropriateto the organization, forms the basis for setting BCM objectives, andcontains commitments to meeting legal and regulatory requirementsand to continual improvement of the BCMS. It also states that thepolicy shall be available to appropriate interested parties.
  6. 6. Clause 7: Support Although the term ‘maximum tolerable period of disruption (MTPD)’ is defined in Clause 3 it is not used in the body of the standard.Clause 7 details the support required to establish, implement and However, Clause 8.2.2 c) does state that the organization must setmaintain an effective BCMS. This covers the resources required, prioritized timeframes for resuming activities that support thethe competence of those involved, awareness of, and communications provision of (key) products and services ‘at a specified minimumwith, interested parties, and requirements for document management. acceptable level, taking into consideration the time within which the impacts of not resuming them would become unacceptable’.BS 25999-2 requires a training needs analysis to be carried outto determine the gap between the competence required to fulfil Clause 8.2.3, Risk assessment, draws attention to the factappropriate BCM roles and the capabilities of those assigned to that ‘certain financial or governmental obligations require thethe roles. ISO 22301 does not specifically require such an analysis communication’, at varying levels of detail, of the risks that couldbut does require an organization to ensure such persons are disrupt the prioritized activities. It goes on to advise that ‘certaincompetent on the basis of education, training and experience. societal needs can also warrant sharing of this information’, as appropriate.The section covering awareness is more specific in that it requiresall persons under the organization’s control to be aware of the BCM Clause 8.4, Establish and implement business continuity procedures,policy, understand their contribution to the effectiveness of the BCMS brings together everything needed to deliver effective BCMand the implications of not conforming to its requirements. They must procedures. The procedures must establish internal and externalalso understand their role at the time of disruption. communications protocols, set out the immediate steps to be taken at the time of disruption but also be flexible to respond to changingThe major addition in Clause 7 covers communication, a vital part of circumstances and unanticipated threats. The BCM procedures mustmanaging any disruption and an area where many organizations fail. focus on impacts that could disrupt key products and services and beClause 7.4 relates to internal and external communications and covers effective in minimizing the consequences of the disruption. This clauseinformation about the BCMS and the organization’s BCM capabilities introduces the need to take account of stated assumptions and thebefore and during a disruption. It also sets out requirements for organization’s interdependencies.receiving and responding to communications from interested parties,adapting and integrating warning and informing systems and Clause 8.4.2, Incident response structure, has expanded requirements,facilitating structured communications with appropriate authorities. namely the need to ‘identify impact thresholds that justify initiationIt requires communications systems to be tested. Further requirements of formal response’ and the need, using life safety as the first priority,are also specified in Clause 8.4.3. to implement external warnings and communications as appropriate. This is covered in Clause 8.4.3, Warning and communication, which isThe requirements for BCMS documentation are more specific in an entirely new requirement.ISO 22301:2012. It is essential that the organization fully documentsall elements of the BCMS and business continuity procedures Clause 8.4.4, Business continuity plans, has fewer requirements thanand that these documents are maintained, controlled and stored BS 25999-2. It does not require a named person to be designatedappropriately. This is particularly important for any subsequent audits as owner of the plan and be responsible for its review, update andrequired for compliance assessment or certification against ISO 22301. approval. It does not require meeting locations and contact details to be included. It makes no specific reference to the need to includeClause 8: Operation incident logs for recording decisions made and actions taken.Clause 8.1, Operational planning and control, is a new clause and Clause 8.4.5, Recovery, is an entirely new requirement. The standardrelates back to Clause 6.1, which requires the organization to identify simply states that ‘The organization shall have documented proceduresthe risks to the BCMS not being established, implemented and to restore and return business activities from the temporary measuresmaintained by the organization. Clause 8.1 requires the organization adopted to support normal business requirements after an incident’.to ensure processes that have been developed to manage the risks The looseness of this clause may lead to different interpretationsto the BCMS are being correctly implemented. This includes any across certification bodies.processes that have been contracted-out or outsourced. Clause 8.5, Exercising and testing. ISO 22301 does not requireClause 8.2.2, Business impact analysis, introduces a new term, an approved exercise programme to be in place. It does require‘prioritized timeframes’; however this is not listed in Clause 3, the exercises to be based on an appropriate range of scenarios.Terms and definitions. ‘Prioritized timeframes’ relates to the more It also links the review of the exercise back to the requirementfamiliar term, ‘recovery time objective (RTO)’, and defines the order to promote continuing improvement of the BCMS.and timing of recovery for critical activities that support the keyproducts and services.
  7. 7. Clause 9: Performance evaluation Additionally, when considering the output from the management review changes may be required to risk reduction and securityThis clause brings together the maintaining and reviewing of the BCMS. arrangements and operational conditions and processes, if appropriate. It may also be appropriate to change the measures for ‘how theClause 9.1, Monitoring, measurement, analysis and evaluation. This is effectiveness of controls are measured’.a new set of requirements and is designed to ensure that appropriatemetrics are in place to effectively manage the BCMS and provides This clause concludes with a requirement for the organization tothe input to management reviews. ‘communicate the results of [the] management review to relevant interested parties, and take appropriate action relating to those results’.Clause 9.2, Internal audit. This clause now includes a requirementthat the management responsible for the area being audited must The management review no longer has to take input from interested‘ensure that any necessary corrections and corrective actions are parties or consider the results of training and awareness programmes.taken without undue delay to eliminate detected nonconformitiesand their causes. Follow-up activities shall include the verification of Clause 10: Improvementthe actions taken and the reporting of verification results.’ Clause 9.2drops the reference to taking into account the output of the BIA when This clause combines the previous corrective and preventative actionsdeveloping an audit programme. under one heading: Nonconformity and corrective action.Clause 9.3, Management review. This is a very comprehensive clause.There is a new requirement to provide information for the review onthe ‘trends in1. nonconformities and corrective actions2. monitoring and measurement evaluation results3. auditing results Cross-references between BS 25999-2:2007 and ISO 22301:2012 BS 25999-2:2007 ISO 22301:2012 Directly related Does not cross reference Introduction 0.1 General 0.2 The Plan-Do-Check-Act (PDCA) model 1 Scope 1 Scope 2 Terms and definitions 3 Terms and definitions, some terms omitted, new terms added, some redefined. 3.1 Planning the business 4.1 Understanding of the continuity management system organization and its context 6.1 Actions to address risks and opportunities (to the BCMS) 3.2.1 Scope and objectives 4.2 Understanding the needs of the BCMS and expectations of interested parties 4.3 Determining the scope of the management system 6.2 Business continuity objectives and plans to achieve them
  8. 8. Cross-references between BS 25999-2:2007 and ISO 22301:2012BS 25999-2:2007 ISO 22301:2012 Directly related Does not cross reference3.2.2 BCM policy 5.1 General 5.2 Management commitment 5.3 Policy 3.2.3 Provision of resources 7.1 Resources 5.2 Management commitment 5.4 Organizational roles, responsibilities and authorities 8.3.2 Establishing resource requirements3.2.4 Competency of BCM personnel 7.2 Competence3.3 Embedding BCM in the 7.3 Awarenessorganization’s culture 7.4 Communication3.4 BCMS documentation 7.5 Documented Informationand records 8.1 c) Operational planning and control4.1.1 Business impact analysis 8.2.1 General 8.2.2 Business impact analysis4.1.2 Risk assessment 8.2.1 General 8.2.3 Risk assessment4.1.3 Determining choices 8.3.3 Protection and mitigation4.2 Determining business 8.3.1 Determination and selectioncontinuity strategy 8.3.2 Establishing resource requirements4.3.2 Incident response structure 8.4.2 Incident response structure 8.4.3 Warning and communication4.3.3 Business continuity plans and 8.4.4 Business continuity plans 8.4.5 Recoveryincident management plans4.4.2 BCM exercising 8.5 Exercising and testing4.4.3 Maintaining and reviewing 9.1.2 Evaluation of continuity procedures 9.1 Monitoring, measurement,BCM arrangements analysis and evaluation5.1 Internal audit 9.2 Internal audit5.2 Management review 9.3 Management reviewof the BCMS6.1 Preventive and corrective 10.1 Nonconformity and corrective actionactions 9.1.1 General6.2 Continual improvement 10.2 Continual improvement
  9. 9. The Route Map to Business Continuity Management Meeting the Requirements of ISO 22301 There are many factors that can create disruption to your business and cause failure to deliver services as normal or in extreme cases, failure to deliver at all. By adopting a systems approach to BCM, organizations are better equipped to meet the challenges faced when a disruption occurs. Built around the requirements of BS ISO 22301, this book provides a practical approach to establish, implement, operate, monitor, review, maintain and improve an effective system for business continuity. So whether you are planning to certify against the new standard or simply want to benefit from BCM best practice, this book delivers all the insight needed to get you off to a flying start. You will be able to: • Identify crucial risk factors already affecting your organization • Understand your organization’s needs and obligations • Establish, implement and maintain your BCMS • Receive a step-by-step guide on making the transition to the new international standard for BCM • Gain confidence in your organization’s ability to manage any disruption effectively For more information, please visit: http://shop.bsigroup.com/bip2142More Business Continuity Insight from BSIBusiness Continuity Management for Small A Practical Approach to Business Impact Analysisand Medium Sized Enterprises – How to Survive – Understanding the Organization through Businessa Major Disaster or Failure by David Lacey Continuity Management by Ian ChartersDon’t think you have the resource to implement a business continuity An effective business impact analysis (BIA) is vital to the successsystem, or can’t see the business justification? Then this is the book of any continuity plan. But what is it, and how do you do it?to get you started. Simple tried and tested approaches are set out to This book clearly explains the concept and benefits, as well ashelp businesses of any size keep customers happy during and after delivering a simple and practical method for conducting a BIAdisruption – with minimum time and resources. that meets the particular needs of your business.To download a free chapter, please visit: To download a free chapter, please visit:http://shop.bsigroup.com/bip2217 http://shop.bsigroup.com/bip2214
  10. 10. Auditing Business Continuity Management Plans Business Continuity Exercises and Tests – Delivering– Assess and Improve Your Performance Against Successful Exercise Programmes with ISO 22301ISO 22301 by John Silltow edited by Jim PreenWhy audit your BCM plans? One reason is that ISO 22301 requires How can you make sure that your business continuity plans willan internal audit of the business continuity management system actually work if called in to action? By testing them. This practicalto be carried out by all organizations. Another is that it provides book will help you decide which exercises and tests are appropriateindependent assurance that the system is adequate and properly to your business, according to likely risks. It also provides thorough,managed. This book delivers in-depth information and knowledge step-by-step guidance on carrying them out effectively. Case studiesneeded by auditors to advise effectively on each part of the and scenarios make running your own exercises easier, as well asbusiness continuity process. templates for recording and evaluating performance.To download a free chapter, please visit: To download a free chapter, please visit:http://shop.bsigroup.com/bip2151 http://shop.bsigroup.com/bip2143Business Continuity Communications – SuccessfulIncident Communication Planning with ISO 22301by Jim PreenMore than ever before, communication is a major factor in yourorganization’s ability to emerge strongly on the other side ofdisruption. The bad news is that it is easy to get it wrong.The good news is that preparation is everything. Packed withpractical examples, tips, checklists and templates, this bookprovides all you need to feel confident when communicatingin a crisis, whoever your audience may be.To download a free chapter, please visit:http://shop.bsigroup.com/bip2185© The British Standards Institution 2012All rights reserved. Except as permitted under the Copyright, Designs and Patents Act 1988, no part of this publication may bereproduced, stored in a retrieval system or transmitted in any form or by any means – electronic, photocopying, recording orotherwise – without prior permission in writing from the publisher. Whilst every care has been taken in developing and compilingthis publication, BSI accepts no liability for any loss or damage caused, arising directly or indirectly in connection with reliance onits contents except to the extent that such liability may not be excluded in law.
  11. 11. John Sharp’s biographyJohn Sharp FBCI (Hons), FCMI, MCIM is recognizedworldwide for the contributions he has made to businesscontinuity management. In 2004 he was made an Hon-orary Fellow of the Business Continuity Institute andat the 2004 BCM Awards in London was given a specialaward for his outstanding contribution to the industry.As a consultant, he has provided BCM advice to central andlocal government, the police, NHS and major internationalcompanies. He was chair of the committee that producedBSI’s Guide to Business Continuity Management (PAS 56)and is a member of the Technical Committee that producedthe BSI standard for BCM (BS 25999) and provided the UKcontribution to the two Business Continuity InternationalStandards (ISO 22301 & ISO 22313).
  12. 12. BSI Group Headquarters389 Chiswick High Road, FSC LogoLondon W4 4AL UKTel +44 (0)20 8996 9001 Printed responsibly on FSC material under chain of custody conditions by an FSC certified printer.Fax +44 (0)20 8996 7001 Please recycle after use.www.bsigroup.com© BSI copyrightraising standards worldwide™

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