Paulo Alves DSIE‘08 Doctoral Symposium on Informatics Engineering 2008 FEUP 01-06-09 Paulo Alves

Overview Problems Solutions / Hypothesis Our approach Case study Results Future work Conclusions 01-06-09 Paulo Alves

Problems

Solutions / Hypothesis

Our approach

Case study

Results

Future work

Conclusions

Problems Slow audit process Manual process Get the same audit assessment changing auditor Not expert auditor Subjective Questions 01-06-09 Paulo Alves

Slow audit process

Manual process

Get the same audit assessment changing auditor

Not expert auditor

Subjective Questions

Hypothesis Have only expert auditor To pay more to auditors Materialize the knowledge A tool for “Coaching” 01-06-09 Paulo Alves

Have only expert auditor

To pay more to auditors

Materialize the knowledge

A tool for “Coaching”

Materialize the knowledge Convert Tacit knowledge is converted into explicit knowledge Transfer the personal knowledge to: Group Organization 01-06-09 Paulo Alves

Convert

Tacit knowledge is converted into explicit knowledge

Transfer the personal knowledge to:

Group

Organization

Materialize the knowledge Transform The knowledge into a Model (Audit Model) Relate(Auditors, Group, Organization) Explicit knowledge Tacit knowledge 01-06-09 Paulo Alves

Transform

The knowledge into a Model (Audit Model)

Relate(Auditors, Group, Organization)

Explicit knowledge

Tacit knowledge

Materialize the knowledge Remove subjectivity to the answers Reformulate questions Put at atomic level the answers Yes, No, Not Applied Satisfactory , Not Satisfactory , Not Applied 01-06-09 Paulo Alves

Remove subjectivity to the answers

Reformulate questions

Put at atomic level the answers

Yes, No, Not Applied

Satisfactory , Not Satisfactory , Not Applied

Our Approach 01-06-09 Paulo Alves Make profitable knowledge Plataforms that induce improvement processes Possibility to integrate management models like: PEX-SPQ – Prémio da Excelência -Sistema Português da Qualidade EFQM- European Foundation for Quality Management , Malcolm Baldrige Convert knowledge in capital Systematize evaluation and self assessment Benchmarking Inovation

Possibility to integrate management models like:

PEX-SPQ – Prémio da Excelência -Sistema Português da Qualidade

EFQM- European Foundation for Quality Management , Malcolm Baldrige

Our Approach 01-06-09 Paulo Alves

Our Approach 01-06-09 Paulo Alves

Our Approach Optimized Final Report Report Template Introdution Strong Points Weak Points Corrective measures Conclusion Benchmarking 01-06-09 Paulo Alves

Optimized Final Report

Report Template

Introdution

Strong Points

Weak Points

Corrective measures

Conclusion

Benchmarking

Case Study Place Aquimisa, Castelo Branco- www.aquimisa.pt 2 Auditores PDA / TabletPC Checklist 3 Auditores PDA / TabletPC 01-06-09 Paulo Alves

Place

Aquimisa, Castelo Branco- www.aquimisa.pt

2 Auditores

PDA / TabletPC

Checklist

3 Auditores

PDA / TabletPC

Case Study Before 01-06-09 Paulo Alves

Before

Case Study After 01-06-09 Paulo Alves

After

Results Audit process time decreased One day and a half for half an hour 01-06-09 Paulo Alves Data provided by Aquimisa

Audit process time decreased

One day and a half for half an hour

Future Work On-line platform Share models Improve the models Make profitable the models 01-06-09 Paulo Alves

On-line platform

Share models

Improve the models

Make profitable the models

Conclusions Descrease the audit process time Final report faster and better Convert the tacit knowledge Capitalize knowledge Transferring to Group, Organization Generic Tool Internal audits, External audits, Self-Assessment,… Tecnology Mobile platforms Data Synchronization anywhere 01-06-09 Paulo Alves

Descrease the audit process time

Final report faster and better

Convert the tacit knowledge

Capitalize knowledge

Transferring to Group, Organization

Generic Tool

Internal audits, External audits, Self-Assessment,…

Tecnology

Mobile platforms

Data Synchronization anywhere

Acknowledgements Netsigma – www.netsigma.pt DeepEye – www.deepeye.pt C4G – www.c4g.pt Aquimisa – www.aquimisa.pt 01-06-09 Paulo Alves

Netsigma – www.netsigma.pt

DeepEye – www.deepeye.pt

C4G – www.c4g.pt

Aquimisa – www.aquimisa.pt

Thank you Questions? 01-06-09 Paulo Alves

Thank you

Questions?