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U trustit_cluster meeting U trustit_cluster meeting Presentation Transcript

  • Usable Trust in the Internet of ThingsPeter Wolkerstorfer – CUREEffectsplus 2nd Cluster Event (July 4th & 5th 2011, VU University, Amsterdam)
  • Agenda• Introduction• Scenarios• Personas• Requirements• Outlook
  • 3Introduction View slide
  • 4 uTRUSTit Project  factsProject duration: 3 yearsProject funding:  EU 7th Framework Programme  ICT‐2009.1.4Project coordinator: CURE – Center for Usability  Research & EngineeringContact: http://www.utrustit.eu utrustit@cure.at View slide
  • 5The uTRUSTit Consortium
  • 6CURE – Center for Usability Research & Engineering• Independent Research Center with 30 Researchers• Interdisciplinary Research➥Psychology, Sociology, Industrial‐ & Media‐Design, Informatics,  etc.• Main Research Areas➥Usability and User Experience Research, Requirements  Engineering, Prototyping und User Interface Design / User‐ Centred Design, Lab & Field Evaluations (Focus on Technology  Acceptance), HCISEC & Privacy
  • 7uTRUSTit Overview
  • 8Usable Trust in the IoT• What is it?➥Trust as a decision‐basis for end‐users ➥“informed decisions”➥Trust feedback mechanisms which are accepted by end‐users• How to achieve?➥User‐centric design process ➥Personas ➥Requirements engineering
  • 9Scenarios
  • 10Scenarios• Smart Home• Image right: Door  lock system,  Das Bild k ann zurz… Medicine cabinet  & Media Center• Smart Office• E‐Voting
  • 11Personas
  • 12Personas ‐ What are Personas?
  • 13Personas ‐ What are Personas? “...a hypothetical archetype of real users  described in great detail and defined by  their goals and needs, rather than just  demographics.” Lindgren et al. (2007)
  • 14 Personas ‐ Why  Personas?• Rise developers‘ empathy for end‐users➥Know for whom artefacts are developed• Consolidate the individual pictures from an abstract „the  user“ to one concrete set of personas➥Prevents “bending” of user definitions & projections • Nearly none‐intrusive method➥Development‐style agnostic
  • 15Anna Janssen
  • 16Sara Moser
  • 17The Clasens
  • 18David Clasen
  • 19Paul Clasen
  • 20Fredrik Clasen
  • 21Personas –Marketing
  • 22Requirements
  • 23Requirements for Usable Trust• 3‐folded requirements➥Technical requirements➥Requirements for VR➥User‐requirements ➥Method: focus groups + usability heuristics + questionnaires (questionnaires related to the scenarios; elicit attitudes  towards privacy, technology and trust) ➥3 focus groups, 23 Participants  (9 female / 14 male; age 27y‐67y; av. age = 41,73, STD=14,8)
  • 24User‐ Requirements Examples• A device should provide feedback if third parties are able to read  data during entry and transmission.• The look and feel of a software or user interface should be  consistent even among various devices.• The adoption from IoT in daily life must be eco‐friendly and  environmentally friendly.• Security and privacy functions should be pre‐configured in a  meaningful way. Users should be able to choose from pre‐defined  policies which reflect common sense over the micro management  of all policies for all use cases.
  • 25Outlook• Complexity  reduction• Trust research• Mental model  research Image source: http://www.boxesandarrows.com/
  • 26 Thank you for your attention! Questions? http://www.utrustit.eu/ @Peter Wolkerstorfer – wolkerstorfer    cure.at