2 Introduction This is a competitive world Competition creates conflict Strong leaders resolve conflict
3 Group Activity You are a Division Governor You hear from several clubs that one of your Area Governors is weak and ineffective, causing conflict How do you handle it?
4 What good leaders do To help resolve conflict, leaders create: Direction – vision, mission, goals, plans Collaboration – team building, delegation Motivation – feedback, support, recognition
5 What is conflict? Conflict is a real or perceived difference where: Two or more parties think they are right - and all others are wrong But, everybody is right in some way And everybody is wrong in some way
6 Is conflict good or bad? How do you feel about conflict?
7 The Good News Well-managed conflict gives: Better understanding Increased group cohesion Improved self-knowledge
8 Common causes of conflict Personalities Issues Misperceptions
9 Personalities Some team members Are in it for themselves Don’t like the others Know it all Are argumentative
12 Conflict Styles Competitive Collaborative Compromising Accommodating Avoiding Thomas and Kilmann
13 Competitive Stand firm Know what they want Position themselves for power Appropriate In an emergency / quick decision Can leave people resentful
14 Collaborative Meet needs of all Co-operate effectively Acknowledge everyone is important Appropriate When variety of viewpoints or previous conflict
15 Compromising Solution will partially satisfy all But all will give up something Appropriate When cost of conflict is high When strengths are equal When deadline tight
16 Accommodating Willingness to meet others’ needs Knowing when to give in Appropriate When issues matter more to others When peace is worth more than winning Unlikely to give best outcome
17 Avoiding Seeking to evade conflict entirely Delegating controversial decisions Accepting default decisions Appropriate When victory is impossible When controversy is trivial Weak and ineffective result
24 Step Three – Agree the Problem Identify issues clearly and concisely List details of the perceived problem Eliminate items agreed or not real Agree that what remains is the problem Remain flexible Seems obvious, can be difficult
25 Step Four – Brainstorm Solution Be open to all ideas Let everyone contribute Quantity counts Do not evaluate Categorise and summarise ideas
27 Negotiating Successfully Win-win negotiation is a careful exploration of your position and the other person’s position ... ... with the goal of finding a mutually acceptable compromise that gives you both as much of what you want as possible
28 Win-Win Negotiation Finding a fair compromise
32 Group discussion Do you have any bridges to cross to get to win-win?
33 Roleplay During your division/area council meeting, a member regularly and disrespectfully interrupts the speaker. Inappropriate comments are made about the speaker or what is being said, creating conflict in the council. What do you do?
34 Conclusion ... Open communication is important Allow all parties to express their views Be respectful, empathetic and caring Don’t let the discussion dissolve into accusations, blame or debate Avoid previous disagreements or behaviours
35 Limit discussion to the facts Find the root cause Stay focussed Be a good listener, ask questions List possible solutions, find best one Keep moving forward ... Conclusion ...