ASSIGNMENT #2:MANAGEMENT THEORY AND PRACTICE (8506) PREPARED BY: MUHAMMAD.FAZEEL.AYAZ ROLL NUMBER: AM552472 SIGNATURE:
DEDICATION And ACKNOWLEDGEMENT TO ;• First of all to the praise is for Allah, the most merciful and beneficent, who blessed me with the knowledge, gave me the courage and allowed me to accomplish this task.• After ALLAH, is the last prophet Muhammad (S.A.W) who brought for us exposure and unlimited knowledge.• I dedicate this report to my parents and friends in recognition of their worth and to my teachers.
Executive summary• According to my roll number my topic of assignment #2 is ” Select a multinational company and study its organizational structure in detail”.• So, I select COMSATS. It is a multinational and semi-government organization. COMSATS has number of technical and scientific projects including COMSATS Internet Services (CIS).
Introduction to the topicOrganizational structure and design: • Organizing the process by which managers establish working relationships among employees to achieve goals. • Organizational design The process by which managers create a specific type of organizational structure and culture so that a company can operate in the most efficient and effective way.
Six Key Elements of Organization Structure: An organization structure defines how job tasks are formally divided, grouped and coordinated. There are six elements that mangers need to address when they design their organization’s structure. These are : a) Work specialization. b) Departmentalization. c) Chain of command. d) Span of control. e) Centralization & Decentralization. f) Formalization
(a)Work Specialization or division of labor: • Work Specialization – The degree to which tasks in the organization are divided into separate jobs with each step completed by a different person.
b) Departmentalization. Once the jobs have been divided through work specialization, these jobs have to be grouped together so that common tasks can be coordinated. The basis by which jobs are grouped together is called departmentalization.
Departmentalization by Type•Functional Grouping jobs by functions performed•Product Grouping jobs by product line•Geographical Grouping jobs on the basis of territory or geography Functional Departmentalization Geographic Departmentalization organization Departmentalization Product Departmentalization Structure Process Departmentalization Customer Departmentalization
•Process Grouping jobs on the basis of product or customer flow•Customer Grouping jobs by type of customer and needs
c) Chain of command.– The continuous line of authority that extends from upper levels of an organization to the lowest levels of the organization and clarifies who reports to whom. d) Span of control. –The number of employees who can be effectively and efficiently supervised by a manager. Span of control is important because, to a large degree, it determines the number of levels and managers and organization has all things being equal the wider or larger the span, the more efficient the organization.
(e) Centralization and Decentralization : Centralization refers to the degree to which decision making is concentrated at a single point in the organization. Decentralized system is one which requires multiple parties to make their own independent decisions. In such a decentralized system, there is no single centralized authority that makes decisions on behalf of all the parties.
f) FormalizationFormalization – The degree to which jobs within the organization are standardized and the extent to which employee behavior is guided by rules and procedures.
A rigid and tightly controlled Highly flexible and adaptablestructure structure
Common Organization design:During construction of organization’s structure, managers have multiple options to choose such a structure that helps there organization’s nature. It should be concise in to two main categories: 1. Traditional organization structure: a)Simple structure b)Functional Structure c) Divisional structure 2. Contemporary organization structure: a) Team structure: b) Matrix organization c) Boundary-free structure:
Introduction to the COMSATS International. Co :• COMSATS Internet Services (CIS) is one of its projects which started its operations in 1996. CIS is the pioneer ISP of Pakistan when it launched Internet services for the first time in the country then and is now successfully operating in 7 major cities of Pakistan including: » Islamabad » Rawalpindi » Peshawar » Lahore » Karachi » Faisalabad » SialkotBrief Introduction of Sialkot Branchnode: COMSATS office is located at 2, 1st Floor, Uberoi Building Paris Road Sialkot, Pakistan. It has mainly five departments Billing, Customer Support, DSL, Wireless and Technician Departments.
Product or Departmental organization structure:
Merits, Demerits, deficiencies or strength of COMSATS.CO’s Organizational Structure:Merits:Merits of COMSAT Company’s organizational structures (Divisional and product) are following: These adopted structures divide the COMSAT according to the type of work, region, and product. Because of these divisions, it is very easy for management or super-authorities to check and manage each region or divisions; they can plan better strategies and plans to get maximum progress. These structures allows for flexibility and quick response to environmental changes in Pakistan..Demerits:A divisional structure also has weaknesses. COMSAT structure has disadvantage that allow office politics .These structures result in duplication of resources because, for example we need to have equipment, for each division.Deficiencies of COMSAT. Co:• Because or COMSAT’s divisional structure, team working is minimum.• Late Decision Making• not learning organization• No formal training programs Strengths of COMSAT.CO’s organization structure: Well organized departmentsStrong interdepartmental relationship Highly motivated workforce
According to my conclusion, COMSATS Internet Services is the oldest internet provider in Sialkot and also in Pakistan. Advance technology, machinery compatible organization structures, inter- organization better communication prove competitive edge over its competitors. The thinking approach towards betterment of managerial skills by adoption of favorable organization structure increase COMSAT’s value in mind of employees as well as in costumers.•It should promote team work within organization.•It should try to establish its own brand name.•It should increase team work in organization.• It should adopt modren organization structures.
Annexes:• I have used the following supportive material for the preparation of my report.• Questionnaires:• Department Name• Employee Name• Employee Designation• Employee Performance• Employee Responsibilities• Employee Suggestions