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Solutions Middle East Company Profile

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  • 1. Company Profile 2010 Serving cutting Edge Technologies over a Decade
  • 2. INTRODUCTION Emerging technologies in Information and Communication Industries are changing the way people work, communicate & manage. The most dramatic impacts from these technologies are speed, cost efficiency and productivity. Solutions Middle East (SME) is poised to take advantage of these new technologies to present solutions to organizations in the Middle East. Solutions Middle East, formed in 1997, has already established itself as one of the leading niche software and services companies in the region. Its mission is to provide innovative Information & Communication Technology (ICT) based solutions to the corporate market in the Middle East. It is backed by a professional and dedicated team of IT, Telecom, Software and Management personnel. Solutions Middle East has a portfolio of over 1500 clients in the UAE & the region. Solutions Middle East operates out of its head office located in Dubai, the business hub of the Middle East. It also has presence in all the GCC countries through a network of partners in Oman, Saudi Arabia, Qatar, Bahrain and Kuwait. Solutions Middle East focuses purely on emerging ICT based software solutions that includes:- Fax Server Remote Access & Security Mobility Enterprise Content Management Print Management CRM & Computer Telephony People & Focus Our team is a rich blend of IT Consultants, Networking, Software and Management professionals with considerable experience. Bulk of this experience is in the IT Industry in the Middle East market. Our support and installation team has the necessary skills and experience to handle complex projects including integration with third party solutions. Support Commitment Commitment to provide excellent support that is so rare in the region is one of our foremost objectives in the company. We would go to any length to provide our customers with the best after sales support. 2 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 3. Business Management Experience Our major strength are our technology partners and our dealer network in all the GCC countries. These partners work together to present the same range of solutions in all the countries. They are constantly trained and updated. This network allows us to offer our solutions to a much wider regional market. The management team is an experienced team having several decades of IT management experience in the region. Partners & Regional Network Our major strength is our technology partners and our dealer network in all the GCC countries. These partners work together to present the same range of solutions in all the countries. They are constantly trained and updated. This network allows us to offer our solutions to a much wider regional market. Vertical Focus Biggest challenge in today’s world is catering to the business requirements of multiple industries .We proudly claim that we have a strong base in the following sectors Banking & Finance Government Hospitality Insurance Multi-National Companies Oil &Gas Publishing & Media Retail & Distribution 3 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 4. Fax Server / FOIP Communication is one of the most vital aspects of any business. Communication & messaging solutions play a very important part for any organization especially with all the regulations and compliancy issues being so tight. Our solutions help organizations communicate more efficiently, securely, reduce costs and help adhere to compliancy issues. Solutions Middle East provides a comprehensive range of specialized messaging and communication solutions for enterprises including, Voice Mail Enterprise Instant Messaging Fax Servers Web Collaboration Document & Information Delivery Instant Messaging Network Telex Unified Messaging SMS Groupware solutions Technology Partners & Products Open Text is a leading provider of software products that automate business processes, manage documents electronically and provide efficient information delivery. They have customers in financial services, healthcare, government and many other industries, and their products are installed in all of the Fortune 100 and many Global 2000 companies. Rightfax is the proven market leader in fax server, document delivery and fax software. It delivers the most reliable and robust fax software solutions to integrate and automate the flow of a full range of fax, paper and electronic documents and data, enabling enterprises to achieve significant cost reductions. By using a Rightfax fax server, companies can securely and efficiently deliver business information from virtually any application via fax, email, print devices or over the Internet. Tobit Software is the leading fax & unified messaging system for small and medium businesses that is cost effective and can be deployed with virtually no additional hardware investment. ‘David’, the unified messaging solution from Tobit can run on diverse platforms including Windows, Linux and Novell. Our partnerships with Microsoft & IBM helps us to provide value added services and solutions on top of their respective groupware platforms. 4 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 5. Remote Access & Security Network Connectivity and access is extremely important for any Enterprise today. Consolidations, mergers and acquisitions are the order of the day. Centralized computing models are increasingly seen by organizations as a solution to the spaghetti of networked appliances and applications. Solutions Middle East specializes in the server computing model and provides information access solutions to large enterprises. Our suite of solutions include, Thin Client Computing Virtualization- Server & Desktop Application Delivery Bandwidth & Web Application Access VPN & Two factor Access Enhancements VPN Thin Client Printing Technology Partners & Products---Access Citrix, Citrix, The Citrix Delivery Center product family is composed of virtualization and networking product lines—XenDesktop, XenApp, XenServer and NetScaler—to create an end-to-end system that virtualizes servers, desktops and applications, centralizes them in the datacenter and broadcasts them to users over any network as an on-demand service. Thinprint Server Engine for Terminal Services is an obvious plus to a Citrix environment. ThinPrint extends Citrix software excellently with instruments and tools that allow printing to be controlled and managed, while at the same time dramatically improving system performance. Wyse Technology is the global leader in thin computing-based virtualization software and hardware solutions. Wyse and its strategic partners, including, Citrix® & others deliver the innovative hardware, infrastructure software, and services that formulate the benefits of cloud computing, virtualization and Green IT. These thin computing solutions allow consumers, public and private enterprises to access the 5 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 6. application information they need, but with better security, manageability, and at a much lower total cost of ownership than a PC. extentrix Systems provides solutions specializing in virtualization and developing custom software solutions for Microsoft, VMWare and Citrix customers. Extentrix have developed access solutions that simplify and speed users' access to Terminal Services and Citrix platforms Technology Partners & Products---Security Google Enterprise products make users more productive by combining the innovation and ease of use of Google's consumer products with the features, security and support that your organization requires. Google Apps - Foster stronger communication and collaboration between employees. Postini Services - Email security, archiving and encryption, powered by Postini, complement Microsoft Exchange, Lotus Notes and other solutions. Enterprise Search - Maximize website ROI and internal productivity with Google-powered search for your website or intranet. RSA Security's portfolio of award-winning solutions includes- authentication and credential management, access management, identity administration and data protection toolkits-sets the standard in the industry 6 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 7. Mobility Solution Middle East provides several solutions for enterprises and mobile executives to be more productive, reduce costs, improve service and that to without compromising on security. Enterprise Customers increasingly demand for SMS messaging solutions for client communication, marketing campaigns to system monitoring notifications. Cost of managing multiple SMS servers becomes an issue as the requirement increases across departments. Our range of messaging products will satisfy a spectrum of business needs. Designed in modular functional blocks, these products can work individually or put together for an organization to satisfy different messaging processes. Technology Partners & Products EasiSMS Enterprise Messaging Server is the enterprise grade SMS gateway server that can consolidate different messaging requirement across multiple departments and locations to a single robust and reliable messaging server allowing better cost management and control. It includes, System Integration Modules • EasiSMS Messaging Server • EasiCommand Builder • EasiDB Alert • EasiSmartCast Desktop Messaging Modules • EasiWorkgroup • Outlook Add-in • Excel Add-in • EasiSMTP System Monitoring and Notifications • EasiEscalate Cortado offers complete independence from location bound work places and PC based communications method. It also increases productivity by extending network and desktop through the smart phones, giving users access to information while mobile. By equipping Blackberry smartphones with nearly all classic desktop functions, Cortado transforms a Blackberry smartphone into new mobile office. 7 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 8. Enterprise Content Management Solutions Middle East has a complete portfolio of enterprise document management & business process automation solutions. With the ever-increasing amount of information coming into the organization on a daily basis, it is important for organizations to archive, secure and make the information available to its stakeholders. Our services include consulting, selection of the right software, implementation, integration and commissioning of the entire solution. Our solutions include, Technology Partners & Products Laserfiche is the mid-market leaders in electronic document management software solutions with a complete range of document and records management solutions. Laserfiche (Avante/Rio), the flagship product are easy to use and feature rich including functionalities to handle multiple languages, multiple databases, OMR, OCR, COLD, CD Publishing, bar codes, forms processing, remote scanning, workflow and comprehensive integration capabilities. Alchemy is a product from OpenText that is a comprehensive solution for document archival and records management for medium sized organizations. Alchemy can provide a comprehensive solution for document management and workflow. Computhink's ViewWise provides Document Management Solutions that integrate into your existing infrastructure, supplying the missing piece of the puzzle for secure information sharing and compliance, targeting small and medium size organizations. Computhink’s ViewWise streamlines business processes, improves customer service, reduces costs and ensures compliance. Computhink’s solutions can be deployed on an in-house network or accessed via the web through ViewWise Online. Kofax Capture accelerates business processes by collecting documents and forms, transforming them into accurate, retrievable information, and delivering it all into your business applications and databases. Whether your information is on paper or in electronic files, whether it is parked at a central office or scattered on desktops and remote offices throughout the world, Kofax Capture can help you capture it all quickly and accurately. 8 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 9. Print Management Due to growing technology, the need for cost management and output management solutions for printers have become essential in the present scenario. Solutions Middle East helps in overcoming such problems by integrating your current printing infrastructure to increase overall profitability. Our solutions include network-based authorization, authentication and accounting for all printer and copier use. Features include Complete audit trail that captures every copy output Minimizes IT resource requirements Centralized equipment administration and control Reduces printing-related help desk calls Technology Partner & Product Making documents count for over 30 years, Equitrac specializes in helping organizations authenticate, authorize and account for use of today's multifunction printers, copiers, faxes and scanners. With Equitrac Office you can provide true print security and convenience, and at the same time reduce print waste and costs, by directing output to your most efficient printers. Available as both device-embedded and terminal- based solutions, Equitrac Office lets you track, analyze and allocate the cost of every document output to any device. 9 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 10. Computer Telephony Computer telephony solutions can provide modern businesses with many ways to improve efficiency provide better customer service and reduce costs. Solutions Middle East is a leading PBX independent CTI (Computer Telephony Integrations) company in the region having served over 100 clients. SME has a team of dedicated CTI personnel that can provide a variety of solutions to enterprises including, Call / Contact Center ACDs Interactive Voice / Multimedia Fax over IP Response Auto Dialer Fax on Demand Speech Recognition Speech Recording Unified Messaging Enterprise Communication Accounting Technology Partners & Products Globitel is one of the leading regional CT Companies with over 500 active installations in the region. Globitel’s Solutions include Myriad Auto- Myriad, Dialer Solution and SpeechLog, the enterprise PC based Speech recording Solutions. AVST (Applied Voice & Speech Technologies)--CallXpres is the Technologies)--CallXpres --CallXpress world’s leading provider of independent unified messaging system with a track record of over 21 years in the computer telephony business. Besides unified messaging, it provides an innovative range of speech enabled applications for enterprises. DGVox is proprietary software for Voice Logging Solutions developed by Vox Spectrum. Vertical specific features and customizations are incorporated into DGVox to cater to unique needs of various industries. 10 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 11. CRM Organizations are increasingly feeling the need to manage sales and customers better. The CRM practice within Solutions Middle East helps regional enterprises do exactly this. We offer a range of solutions from basic contact management to complete enterprise relationship management solutions. Contact Management Customer Relationship Management (CRM) Sales Force Automation Marketing Automation Customer Support applications Multi-Level Marketing Loyalty Management Enterprise Relationship Management (ERM) Technology Partners & Products Maximizer software is one of the oldest, successful and respected mid- market CRM software company based out of Vancouver, Canada. Maximizer’s flagship product Maximizer Enterprise eCRM is a comprehensive client server and web based CRM solution that provides the best value in the mid-market segment with powerful features. Maximizer is installed in over 40 organizations in the region. 11 +971-4-3523232, info@solutions.ae, http: //solutions.ae
  • 12. Solutions Middle East References Solutions Middle East LLC, Box: 28216, Dubai, UAE 12 Tel:+971 -4-3523232 Fax:+971-4-3524763 Email: info@solutions.ae +971-4-3523232, info@solutions.ae, http: //solutions.ae