Shaping the Future –Driving Retail Innovationand New Thinking inShopping Centres  RECON MENAAnnual Conference      Dubai N...
ContentsPresentation              p3About Fast Future         p 73Image Sources             p 84
The World in 2015
How do we get there from Here? Customer Continuous   New  Insight Innovation Business                      Models
Growth is not Guaranteed……Thinking is Back in Fashion
Transformational Change?   It’s Only Just Begun
10 Key Patterns of Change Shaping the Next Decade      Economic turbulence, a shift in wealth from west to east and politi...
Demographic Destinies 2 billion more people in 40 years –Demographics is Driving Economics         448    739 691         ...
Where next?Deloitte’s– Hidden Heroes
Life Redefined –        Lifespans are IncreasingUnder 50’s have 90%chance of living to 100.Aubrey de Grey suggestswe could...
Retail Innovation –  10 Key Trends
1 – Expansion of Luxury Retail     or Race to the Middle?
Race to the Middle
2 - Local Outlets and ProductsGlobal Chain vs. Local Independent?
3 - Green Retail –Dubai Marina Mall
4 - Discount Debates Value or Values?
Value or Values?
5 - Stores as a Brand Experience
Kuwait’s Alghanim Electronics -          Retailment
6 – SegmentationThe Male Mall – Czech Republic
7 – Pop-up Stores – e.g. Boho
8 – Art and Installationse.g. Edible Furniture - Lithuania
9 – Pure Leisuree.g. The Slide@T3 Changi Airport
10 - Technology and Retail
Store and Product Locators
Store and Product Locators -Kiosks and Interactive Surfaces
Digital Signage – Unirea Romania
‘Scan It’
Ambient (Embedded) Technologies        (IP in Everything)
The Power of Play - Nordstrom
Body Measurements Scanning –New Look – Westfield Stratford
Luton Airport - ‘Virtual Assistants’
Integrating Physical and Virtual
Tablet Equipped Shopping Carts– Lotus Supermarkets Shanghai
Virtual Grocery Shopping –    Tesco South Korea
Online Brands Appearing Offline
House of Fraser – Catalogue Store
Amazon Drop Box
Daily Social Media Offers e.g. Twitter
Burberry Launch First Ever  Twitter Catwalk Show
Burberry and Social Media
Social Shopping in Estonia
TMT – Convergence and ImmersionTelephony                                     Connectivity•   Voice                        ...
Near Field Communications -Mobile Contactless Payments
Mobile EnabledPersonalised Advertising
Holographic Displays
Augmented Reality atCopenhagen Airport
Gesture Interfaces
Touchable Holograms
Interactive Surfaces
Wearable Displays
3D Printing – True Personalization
3D Printing Store - Brussels
Innovation –Where are the Opportunities?
Building Insight and Trust
New Strategies and Concepts
Chain vs. Independent
Catering, Lounge andService Experiences
New Business Models - Auctions £3088    £8791.50    £81
Rethinking Business Models
Partner Tie-insPullman Bangkok King Power Hotel
New Approaches and Materials e.g. Ultra-Quick Construction
So How do we Respond?
Make Time and Space for Change    http://news.nationalgeographic.com/news/bigphotos/images/090305-daylight-saving-time-fac...
What does the timeline ofdevelopments and challenges look like for your markets?
Broad Scans and Deep Dives
Are you Sticky and Magnetic?
How Networked Are You?
Conclusions• Expect  Turbulence• Understand  Trends and  Scenarios• Embrace  Innovation           rohit@fastfuture.com
Thank YouRohit TalwarCEOFast Futurerohit@fastfuture.comTel +44 (0)20 8830 0766Mob +44 (0)7973 405145Twitter http://twitter...
About Fast Future
Fast Future –            Retail and Real Estate              Industry Services• Live Events - Speeches, briefings and work...
Fast Future•   Research, consulting, speaking, leadership•   5-20 year horizon - focus on ideas, developments, people,    ...
Hotels 2020 – Objectives• Identify key drivers of change  for the globally branded hotel  sector over the next decade• Exa...
Convention 2020•   Global strategic foresight study to help the meetings industry prepare for    the decade ahead - Indust...
Future Convention Cities Initiative•   Members - Cities aiming to be global leaders in delivery of business events•   Focu...
Rohit Talwar•   Global futurist and founder of Fast Future Research.•   Award winning speaker on future insights and strat...
Designing Your Future           Key Trends, Challenges and Choices• 50 key trends• 100 emerging trends• 10 major patterns ...
Our Services                                    Bespoke research; Identification &                                    Anal...
Example Projects•   Public and private client research e.g. :     – Development of Market Scenarios, emerging trends and s...
Example Clients
Image Sources p1Page1. http://karllusbec.files.wordpress.com/2011/11/adidas-virtual-football-wall.png?w=360&h=2372. Clockw...
Image Sources p213. Left to Right    http://www.thisislondon.co.uk/standard-business/article-23932016-debenhams-warns-of-a...
Image Sources p325. Left to Righthttp://1.bp.blogspot.com/_Dwut6QAnJ0U/SQ2QYPwh0_I/AAAAAAAAAw8/flO5W9BWXx0/s400/Westfield+...
Image Sources p442. http://www.crunchbase.com/assets/images/original/0007/4057/74057v2.jpg43. http://web2visit.com/shoppin...
Image Sources p559. Left to Right    http://stuckattheairport.com/wp-content/uploads/2009/03/amschoc1-300x199.jpg    http:...
Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11
Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11
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Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11

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Rohit Talwar's presentation on the future of retail, given to the MECSC Annual Conference in Dubai, 28/11/11.

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Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11

  1. 1. Shaping the Future –Driving Retail Innovationand New Thinking inShopping Centres RECON MENAAnnual Conference Dubai November 28th 2011 Rohit Talwar CEO - Fast Future rohit@fastfuture.com www.fastfuture.com
  2. 2. ContentsPresentation p3About Fast Future p 73Image Sources p 84
  3. 3. The World in 2015
  4. 4. How do we get there from Here? Customer Continuous New Insight Innovation Business Models
  5. 5. Growth is not Guaranteed……Thinking is Back in Fashion
  6. 6. Transformational Change? It’s Only Just Begun
  7. 7. 10 Key Patterns of Change Shaping the Next Decade Economic turbulence, a shift in wealth from west to east and political uncertainty are shaping the landscape Natural Society in Resource Demographic Transition Challenges Destinies Geo-political Generational Complexity Economic Crisis Crossroads and Power Shift RethinkingTechnology Talent,and Science Education, Training Enterprise 3.0 Global Internet Expansion Source: Designing your Future – Key Trends, Challenges and Choices – Fast Future
  8. 8. Demographic Destinies 2 billion more people in 40 years –Demographics is Driving Economics 448 739 691 5231 344 1998 4157 729 1030 585 2010 2050 Source : United Nations
  9. 9. Where next?Deloitte’s– Hidden Heroes
  10. 10. Life Redefined – Lifespans are IncreasingUnder 50’s have 90%chance of living to 100.Aubrey de Grey suggestswe could live to 500 or 1000What are the health,consumption and resourceimplications?What kind of opportunitieswill be created?
  11. 11. Retail Innovation – 10 Key Trends
  12. 12. 1 – Expansion of Luxury Retail or Race to the Middle?
  13. 13. Race to the Middle
  14. 14. 2 - Local Outlets and ProductsGlobal Chain vs. Local Independent?
  15. 15. 3 - Green Retail –Dubai Marina Mall
  16. 16. 4 - Discount Debates Value or Values?
  17. 17. Value or Values?
  18. 18. 5 - Stores as a Brand Experience
  19. 19. Kuwait’s Alghanim Electronics - Retailment
  20. 20. 6 – SegmentationThe Male Mall – Czech Republic
  21. 21. 7 – Pop-up Stores – e.g. Boho
  22. 22. 8 – Art and Installationse.g. Edible Furniture - Lithuania
  23. 23. 9 – Pure Leisuree.g. The Slide@T3 Changi Airport
  24. 24. 10 - Technology and Retail
  25. 25. Store and Product Locators
  26. 26. Store and Product Locators -Kiosks and Interactive Surfaces
  27. 27. Digital Signage – Unirea Romania
  28. 28. ‘Scan It’
  29. 29. Ambient (Embedded) Technologies (IP in Everything)
  30. 30. The Power of Play - Nordstrom
  31. 31. Body Measurements Scanning –New Look – Westfield Stratford
  32. 32. Luton Airport - ‘Virtual Assistants’
  33. 33. Integrating Physical and Virtual
  34. 34. Tablet Equipped Shopping Carts– Lotus Supermarkets Shanghai
  35. 35. Virtual Grocery Shopping – Tesco South Korea
  36. 36. Online Brands Appearing Offline
  37. 37. House of Fraser – Catalogue Store
  38. 38. Amazon Drop Box
  39. 39. Daily Social Media Offers e.g. Twitter
  40. 40. Burberry Launch First Ever Twitter Catwalk Show
  41. 41. Burberry and Social Media
  42. 42. Social Shopping in Estonia
  43. 43. TMT – Convergence and ImmersionTelephony Connectivity• Voice • Cellular• Messaging • Up to 14 bands• SIM card • WLAN/BT• Phonebook • GPS• Ring Tones • NFC• Security • FMData/ MultimediaEnterprise • Camera 8-16M • Camcorder• 100Mbps • 24M Color Display• Email • Memory (160GB)• IMS • Multiformat A/V• Browsing • HD Video/TV out• VPN • Games• PIM• Ecommerce Software (50-100M Tps) • Protocols • DRM• Payments • Middleware • Applications • User Interface • Minimize fragmentation
  44. 44. Near Field Communications -Mobile Contactless Payments
  45. 45. Mobile EnabledPersonalised Advertising
  46. 46. Holographic Displays
  47. 47. Augmented Reality atCopenhagen Airport
  48. 48. Gesture Interfaces
  49. 49. Touchable Holograms
  50. 50. Interactive Surfaces
  51. 51. Wearable Displays
  52. 52. 3D Printing – True Personalization
  53. 53. 3D Printing Store - Brussels
  54. 54. Innovation –Where are the Opportunities?
  55. 55. Building Insight and Trust
  56. 56. New Strategies and Concepts
  57. 57. Chain vs. Independent
  58. 58. Catering, Lounge andService Experiences
  59. 59. New Business Models - Auctions £3088 £8791.50 £81
  60. 60. Rethinking Business Models
  61. 61. Partner Tie-insPullman Bangkok King Power Hotel
  62. 62. New Approaches and Materials e.g. Ultra-Quick Construction
  63. 63. So How do we Respond?
  64. 64. Make Time and Space for Change http://news.nationalgeographic.com/news/bigphotos/images/090305-daylight-saving-time-facts-history_big.jpg
  65. 65. What does the timeline ofdevelopments and challenges look like for your markets?
  66. 66. Broad Scans and Deep Dives
  67. 67. Are you Sticky and Magnetic?
  68. 68. How Networked Are You?
  69. 69. Conclusions• Expect Turbulence• Understand Trends and Scenarios• Embrace Innovation rohit@fastfuture.com
  70. 70. Thank YouRohit TalwarCEOFast Futurerohit@fastfuture.comTel +44 (0)20 8830 0766Mob +44 (0)7973 405145Twitter http://twitter.com/fastfutureLinkedIn http://www.linkedin.com/in/talwarwww.fastfuture.comwww.convention-2020.comBlog http://widerhorizons.wordpress.comSignup for our newsletters / Download past editions at www.fastfuture.comWatch a short video of Rohit at http://www.travelmole.tv/watch_vdo.php?id=14300Download the Hotels 2020: Beyond Segmentation Report athttp://www.amadeus.com/hotelit/beyond-segmentation.html
  71. 71. About Fast Future
  72. 72. Fast Future – Retail and Real Estate Industry Services• Live Events - Speeches, briefings and workshops for executive management and boards of retailers, property and construction firms, airlines, airports, hotels, venues, CVB’s and associations• Future Insights - Customised research on emerging trends, future scenarios, technologies and new markets• Immersion - ‘Deep dives’ on future trends, market developments, emerging issues and technology advances• Strategy - Development of strategies and business plans• Innovation - Creation of business models and innovation plans• Engagement - Consultancy and workshop facilitation
  73. 73. Fast Future• Research, consulting, speaking, leadership• 5-20 year horizon - focus on ideas, developments, people, trends and forces shaping the future• Clients – ING, ABN Amro, Laing O’Rourke – Marks and Spencer – Airports - Aeroports de Paris / Schiphol Group – Vancouver Airport Services – Industry Associations – ICCA, ASAE, PCMA, MPI – Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange, O2, Siemens, Samsung, GSK, SAPE&Y, KPMG, Amadeus, Sabre, Travelport, Travelex, ING, Santander, Barclays, Citibank, DeutscheBank – Governments - Dubai, Finland, Nigeria, Singapore, UK, US – Convention Bureaus – Seoul, Sydney, London, San Francisco, Toronto, Abu Dhabi, Durban, Athens, Slovenia, Copenhagen – Convention Centres – Melbourne, Adelaide, Qatar, QEIICC – Hotels - Accor Group, Preferred, – Intercontinental – PCO’s - Congrex, Kenes
  74. 74. Hotels 2020 – Objectives• Identify key drivers of change for the globally branded hotel sector over the next decade• Examine the implications for:  Hotel strategy  Brand portfolio  Business models  Customer targeting  Innovation
  75. 75. Convention 2020• Global strategic foresight study to help the meetings industry prepare for the decade ahead - Industry-wide sponsors• Multiple outputs Nov 2009 – December 2011• Current studies on future strategies for venues and destinations
  76. 76. Future Convention Cities Initiative• Members - Cities aiming to be global leaders in delivery of business events• Focus - Maximising long term economic benefit of events• Core Activities - Research, sharing of expertise and best practices• Engagement Model - Meet four time a year prior to major industry events• Management - Initiated and co-ordinated by Fast Future
  77. 77. Rohit Talwar• Global futurist and founder of Fast Future Research.• Award winning speaker on future insights and strategic innovation – addressing leadership audiences in 40 countries on 5 continents• Author of Designing Your Future• Profiled by UK’s Independent Newspaper as one of the Top 10 Global Future Thinkers• Led futures research, scenario planning and strategic consultancy projects for clients in telecommunications, technology, pharmaceuticals, banking, travel and tourism, environment, food and government sectors• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM, ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis, OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell, Siemens, Symbian, Yell , numerous international associations and governments agencies in the US, UK, Finland, Dubai, Nigeria, Saudi Arabia and Singapore.• To receive Fast Future’s newsletters please email rohit@fastfuture.com
  78. 78. Designing Your Future Key Trends, Challenges and Choices• 50 key trends• 100 emerging trends• 10 major patterns of change• Key challenges and choices for leaders• Strategic decision making framework• Scenarios for 2012• Key futures tools and techniques• Published August 2008• Price £49.95 / €54.95/ $69.95• Email invoice request to rohit@fastfuture.com
  79. 79. Our Services Bespoke research; Identification & Analysis of Future Trends, Drivers & Shocks Public Speaking, In- Company Briefings, Accelerated Scenario Seminars and Planning, Timelining & Workshops Future MappingPersonal Futuring forLeaders and Leadership Expert Consultations &Teams Futures Think Tanks Identification of Design & Facilitation of Opportunities for Innovation, Incubation Innovation and Strategic & Venturing Strategy Creation & Investment Programmes Development of Implementation Roadmaps
  80. 80. Example Projects• Public and private client research e.g. : – Development of Market Scenarios, emerging trends and strategies for key clients – Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030 – Scenarios for the global economy for 2030 and the implications for migration – Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The Center for Association Leadership – Global Economies – e.g. The Future of China – the Path to 2020 – The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers – Winning in India and China – The Future of Human Resources – Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises – Convention 2020 – the Future of Business Events – Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events – One Step Beyond – Future trends and challenges for the events industry – Hotels 2020: Beyond Segmentation – Future Hotel Strategies – The Future of Travel and Tourism in the Middle East – a Vision to 2020 – Future of Travel and Tourism Investment in Saudi Arabia – Aviation and Airports e.g. Aviation 2030
  81. 81. Example Clients
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