Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11
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Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11



Rohit Talwar's presentation on the future of retail, given to the MECSC Annual Conference in Dubai, 28/11/11.

Rohit Talwar's presentation on the future of retail, given to the MECSC Annual Conference in Dubai, 28/11/11.



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Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11 Rohit Talwar - Shaping The Future of Retail - MECSC Annual Conference - Dubai - 28/11/11 Presentation Transcript

  • Shaping the Future –Driving Retail Innovationand New Thinking inShopping Centres RECON MENAAnnual Conference Dubai November 28th 2011 Rohit Talwar CEO - Fast Future
  • ContentsPresentation p3About Fast Future p 73Image Sources p 84
  • The World in 2015
  • How do we get there from Here? Customer Continuous New Insight Innovation Business Models
  • Growth is not Guaranteed……Thinking is Back in Fashion
  • Transformational Change? It’s Only Just Begun
  • 10 Key Patterns of Change Shaping the Next Decade Economic turbulence, a shift in wealth from west to east and political uncertainty are shaping the landscape Natural Society in Resource Demographic Transition Challenges Destinies Geo-political Generational Complexity Economic Crisis Crossroads and Power Shift RethinkingTechnology Talent,and Science Education, Training Enterprise 3.0 Global Internet Expansion Source: Designing your Future – Key Trends, Challenges and Choices – Fast Future
  • Demographic Destinies 2 billion more people in 40 years –Demographics is Driving Economics 448 739 691 5231 344 1998 4157 729 1030 585 2010 2050 Source : United Nations
  • Where next?Deloitte’s– Hidden Heroes
  • Life Redefined – Lifespans are IncreasingUnder 50’s have 90%chance of living to 100.Aubrey de Grey suggestswe could live to 500 or 1000What are the health,consumption and resourceimplications?What kind of opportunitieswill be created?
  • Retail Innovation – 10 Key Trends
  • 1 – Expansion of Luxury Retail or Race to the Middle?
  • Race to the Middle
  • 2 - Local Outlets and ProductsGlobal Chain vs. Local Independent?
  • 3 - Green Retail –Dubai Marina Mall
  • 4 - Discount Debates Value or Values?
  • Value or Values?
  • 5 - Stores as a Brand Experience
  • Kuwait’s Alghanim Electronics - Retailment
  • 6 – SegmentationThe Male Mall – Czech Republic
  • 7 – Pop-up Stores – e.g. Boho
  • 8 – Art and Installationse.g. Edible Furniture - Lithuania
  • 9 – Pure Leisuree.g. The Slide@T3 Changi Airport
  • 10 - Technology and Retail
  • Store and Product Locators
  • Store and Product Locators -Kiosks and Interactive Surfaces
  • Digital Signage – Unirea Romania
  • ‘Scan It’
  • Ambient (Embedded) Technologies (IP in Everything)
  • The Power of Play - Nordstrom
  • Body Measurements Scanning –New Look – Westfield Stratford
  • Luton Airport - ‘Virtual Assistants’
  • Integrating Physical and Virtual
  • Tablet Equipped Shopping Carts– Lotus Supermarkets Shanghai
  • Virtual Grocery Shopping – Tesco South Korea
  • Online Brands Appearing Offline
  • House of Fraser – Catalogue Store
  • Amazon Drop Box
  • Daily Social Media Offers e.g. Twitter
  • Burberry Launch First Ever Twitter Catwalk Show
  • Burberry and Social Media
  • Social Shopping in Estonia
  • TMT – Convergence and ImmersionTelephony Connectivity• Voice • Cellular• Messaging • Up to 14 bands• SIM card • WLAN/BT• Phonebook • GPS• Ring Tones • NFC• Security • FMData/ MultimediaEnterprise • Camera 8-16M • Camcorder• 100Mbps • 24M Color Display• Email • Memory (160GB)• IMS • Multiformat A/V• Browsing • HD Video/TV out• VPN • Games• PIM• Ecommerce Software (50-100M Tps) • Protocols • DRM• Payments • Middleware • Applications • User Interface • Minimize fragmentation
  • Near Field Communications -Mobile Contactless Payments
  • Mobile EnabledPersonalised Advertising
  • Holographic Displays
  • Augmented Reality atCopenhagen Airport
  • Gesture Interfaces
  • Touchable Holograms
  • Interactive Surfaces
  • Wearable Displays
  • 3D Printing – True Personalization
  • 3D Printing Store - Brussels
  • Innovation –Where are the Opportunities?
  • Building Insight and Trust
  • New Strategies and Concepts
  • Chain vs. Independent
  • Catering, Lounge andService Experiences
  • New Business Models - Auctions £3088 £8791.50 £81
  • Rethinking Business Models
  • Partner Tie-insPullman Bangkok King Power Hotel
  • New Approaches and Materials e.g. Ultra-Quick Construction
  • So How do we Respond?
  • Make Time and Space for Change
  • What does the timeline ofdevelopments and challenges look like for your markets?
  • Broad Scans and Deep Dives
  • Are you Sticky and Magnetic?
  • How Networked Are You?
  • Conclusions• Expect Turbulence• Understand Trends and Scenarios• Embrace Innovation
  • Thank YouRohit TalwarCEOFast Futurerohit@fastfuture.comTel +44 (0)20 8830 0766Mob +44 (0)7973 405145Twitter http://widerhorizons.wordpress.comSignup for our newsletters / Download past editions at www.fastfuture.comWatch a short video of Rohit at the Hotels 2020: Beyond Segmentation Report at
  • About Fast Future
  • Fast Future – Retail and Real Estate Industry Services• Live Events - Speeches, briefings and workshops for executive management and boards of retailers, property and construction firms, airlines, airports, hotels, venues, CVB’s and associations• Future Insights - Customised research on emerging trends, future scenarios, technologies and new markets• Immersion - ‘Deep dives’ on future trends, market developments, emerging issues and technology advances• Strategy - Development of strategies and business plans• Innovation - Creation of business models and innovation plans• Engagement - Consultancy and workshop facilitation
  • Fast Future• Research, consulting, speaking, leadership• 5-20 year horizon - focus on ideas, developments, people, trends and forces shaping the future• Clients – ING, ABN Amro, Laing O’Rourke – Marks and Spencer – Airports - Aeroports de Paris / Schiphol Group – Vancouver Airport Services – Industry Associations – ICCA, ASAE, PCMA, MPI – Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange, O2, Siemens, Samsung, GSK, SAPE&Y, KPMG, Amadeus, Sabre, Travelport, Travelex, ING, Santander, Barclays, Citibank, DeutscheBank – Governments - Dubai, Finland, Nigeria, Singapore, UK, US – Convention Bureaus – Seoul, Sydney, London, San Francisco, Toronto, Abu Dhabi, Durban, Athens, Slovenia, Copenhagen – Convention Centres – Melbourne, Adelaide, Qatar, QEIICC – Hotels - Accor Group, Preferred, – Intercontinental – PCO’s - Congrex, Kenes
  • Hotels 2020 – Objectives• Identify key drivers of change for the globally branded hotel sector over the next decade• Examine the implications for:  Hotel strategy  Brand portfolio  Business models  Customer targeting  Innovation
  • Convention 2020• Global strategic foresight study to help the meetings industry prepare for the decade ahead - Industry-wide sponsors• Multiple outputs Nov 2009 – December 2011• Current studies on future strategies for venues and destinations
  • Future Convention Cities Initiative• Members - Cities aiming to be global leaders in delivery of business events• Focus - Maximising long term economic benefit of events• Core Activities - Research, sharing of expertise and best practices• Engagement Model - Meet four time a year prior to major industry events• Management - Initiated and co-ordinated by Fast Future
  • Rohit Talwar• Global futurist and founder of Fast Future Research.• Award winning speaker on future insights and strategic innovation – addressing leadership audiences in 40 countries on 5 continents• Author of Designing Your Future• Profiled by UK’s Independent Newspaper as one of the Top 10 Global Future Thinkers• Led futures research, scenario planning and strategic consultancy projects for clients in telecommunications, technology, pharmaceuticals, banking, travel and tourism, environment, food and government sectors• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM, ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis, OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell, Siemens, Symbian, Yell , numerous international associations and governments agencies in the US, UK, Finland, Dubai, Nigeria, Saudi Arabia and Singapore.• To receive Fast Future’s newsletters please email
  • Designing Your Future Key Trends, Challenges and Choices• 50 key trends• 100 emerging trends• 10 major patterns of change• Key challenges and choices for leaders• Strategic decision making framework• Scenarios for 2012• Key futures tools and techniques• Published August 2008• Price £49.95 / €54.95/ $69.95• Email invoice request to
  • Our Services Bespoke research; Identification & Analysis of Future Trends, Drivers & Shocks Public Speaking, In- Company Briefings, Accelerated Scenario Seminars and Planning, Timelining & Workshops Future MappingPersonal Futuring forLeaders and Leadership Expert Consultations &Teams Futures Think Tanks Identification of Design & Facilitation of Opportunities for Innovation, Incubation Innovation and Strategic & Venturing Strategy Creation & Investment Programmes Development of Implementation Roadmaps
  • Example Projects• Public and private client research e.g. : – Development of Market Scenarios, emerging trends and strategies for key clients – Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030 – Scenarios for the global economy for 2030 and the implications for migration – Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The Center for Association Leadership – Global Economies – e.g. The Future of China – the Path to 2020 – The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers – Winning in India and China – The Future of Human Resources – Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises – Convention 2020 – the Future of Business Events – Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events – One Step Beyond – Future trends and challenges for the events industry – Hotels 2020: Beyond Segmentation – Future Hotel Strategies – The Future of Travel and Tourism in the Middle East – a Vision to 2020 – Future of Travel and Tourism Investment in Saudi Arabia – Aviation and Airports e.g. Aviation 2030
  • Example Clients
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