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Professional Services 2020   Rethinking our Businesses for Tomorrow’s World    Managing Partners’ Forum - London          ...
ContentsPresentation               p. 3About Fast Future          p. 62Image Sources              p. 70
Driving Future GrowthBusiness   HR 2020   Core Trends              Skills
Organisations Need to Work on     3 Horizons in Parallel1-12 Months   1-3 Years   3-10 YearsOperational   Drive for    Cre...
Growth is not Guaranteed…
…Thinking is Back in Fashion
Transformational Change?   It’s Only Just Begun
The World in 2020
Demographic Destinies 2 billion more people in 40 years –Demographics is Driving Economics         448   739 691          ...
Life Redefined –        Lifespans are IncreasingUnder 50’s have 90%chance of living to 100.Aubrey de Grey suggestswe could...
BCG’S 2011 Global Challengers and Emeriti: Origin Countries35   333025          202015             1410                   ...
Service is the ‘Killer App’
Tackling Complexity• Process• Organisation• Information /  Systems• Regulatory• Human
Think Like the Customer e.g. Open Innovation
New Business Thinkinge.g. Ultra-Quick Construction
New Business Models - Auctions £3088    £8791.50    £81
Access vs. Ownership
TMT – Convergence and ImmersionTelephony                                     Connectivity•   Voice                        ...
Next Generation Interfaces
Haptics / Holograms / Interactive Surfaces
Focus on Growth Industries
Rising Infrastructure Spending• CIBC projects up to $35  trillion in public works  by 2030 (1)• Annual spend:   – North Am...
Airport Expansion by 2020       China from ~150 to 244       India from ~100 to 150
Opening Up Education
Green Transport Revolution
Extending the Experience
The Slide@T3Changi Airport - Singapore
Virtual Grocery Shopping –    Tesco South Korea
3D Printing  $1Tn+
The Evolving HR Agenda
Barriers to HR Effectiveness over         the next decade46% 46% 43% 39%     Lack of       Failure to      Emphasis on    ...
Maximising HRs Contribution -          Critical Roles70%            61%60%50%                                 44%40%      ...
Strategic Priorities for HRAligning HR / talent andbusiness strategies        73%Nurturing engagement /commitment         ...
Leadership and Management           DevelopmentManaging, motivating /integrating a multigenerational workforce    58%Build...
Supporting EmployeesMaximising individual talent, competence,commitment, and contribution                56%     43%      ...
Performance Management - Maximising Employee ContributionSupporting lifelong learning -continuous re-skilling           61...
Operational Delivery Priorities   50%                            48%  Consistent / Auditable     Supporting self-organisin...
Organisation Design and CultureFacilitating alignment betweenstrategy and organizationaldesign, culture, values andethics ...
HR Technology Priorities     52%                                     47% Enabling the workforce to stay           Enabling...
Outsourcing HR – Prime CandidatesEducation, training &development               55%Compensation & benefitsadministration  ...
Management of the HR Function58%                    50%                     50%Developing HR as an       Anticipating key ...
Where are the Opportunities?• Networks• Development• Innovation• Business Models
How can Leaders Respond?
Lead or Follow?
Make Time and Space for Change
Be Sticky and Magnetic
Create Tolerance of Uncertainty Encourage Experimentation
Broad Scans and Deep Dives
Embrace Networks and    Associations
Encourage Curiosity
Conclusions – Winners• Forward Looking• Experimental• Tolerant of Uncertainty
About Fast Future
Fast Future –                    Core Services• Live Events - Speeches, briefings and workshops for executive  management ...
Fast Future•   Research, consulting, speaking, leadership•   5-20 year horizon - focus on ideas, developments, people,    ...
Rohit Talwar•   Global futurist and founder of Fast Future Research.•   Award winning speaker on future insights and strat...
Designing Your Future               Key Trends, Challenges and Choices•   50 key trends•   100 emerging trends•   10 major...
Our Services                                   Bespoke research; Identification &                                   Analys...
Example Projects•   Public and private client research e.g. :     – Development of Market Scenarios, emerging trends and s...
Example Clients
Image Sources p.1Page1.   http://i.telegraph.co.uk/multimedia/archive/01016/BUSH-BINOCULARS_1016553i.jpg3.   http://www.wa...
Image Sources p.218.   http://www.greensharecar.com.au/19.   http://www.reghardware.com/2010/08/11/video_rim_blackberry_to...
Image Sources p.330.   Left to Right      http://www.psfk.com/wp-content/uploads/2009/06/pic-rapid-prototyping-and-jewelry...
Image Sources p.445.   Top to Bottom      http://pajamasmedia.com/upload/2007/10/smallworld.jpg      http://360vendormanag...
Image Sources p.559.   Outside In      http://www.masternewmedia.org/images/social_network_id469214_size440.jpg      http:...
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st  2011
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Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st 2011

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Rohit Talwar's presentation to the Managing Partners Forum on the future of professional services.

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Transcript of "Rohit Talwar - Professional Services 2020 - Managing Partners Forum - November 21st 2011"

  1. 1. Professional Services 2020 Rethinking our Businesses for Tomorrow’s World Managing Partners’ Forum - London November 21st 2011 Rohit Talwar CEO - Fast Future Researchwww.fastfuture.com rohit@fastfuture.com Twitter @fastfuture
  2. 2. ContentsPresentation p. 3About Fast Future p. 62Image Sources p. 70
  3. 3. Driving Future GrowthBusiness HR 2020 Core Trends Skills
  4. 4. Organisations Need to Work on 3 Horizons in Parallel1-12 Months 1-3 Years 3-10 YearsOperational Drive for CreatingExcellence Growth the Future
  5. 5. Growth is not Guaranteed…
  6. 6. …Thinking is Back in Fashion
  7. 7. Transformational Change? It’s Only Just Begun
  8. 8. The World in 2020
  9. 9. Demographic Destinies 2 billion more people in 40 years –Demographics is Driving Economics 448 739 691 5231 344 1998 4157 729 1030 585 2010 2050 Source : United Nations
  10. 10. Life Redefined – Lifespans are IncreasingUnder 50’s have 90%chance of living to 100.Aubrey de Grey suggestswe could live to 500 or 1000What are the health,housing, consumption andresource implications?What kind of opportunitieswill be created?
  11. 11. BCG’S 2011 Global Challengers and Emeriti: Origin Countries35 333025 202015 1410 8 6 5 5 4 3 3 2 2 1 1 1 1 1 0 Source: Boston Consulting Group, January 2011
  12. 12. Service is the ‘Killer App’
  13. 13. Tackling Complexity• Process• Organisation• Information / Systems• Regulatory• Human
  14. 14. Think Like the Customer e.g. Open Innovation
  15. 15. New Business Thinkinge.g. Ultra-Quick Construction
  16. 16. New Business Models - Auctions £3088 £8791.50 £81
  17. 17. Access vs. Ownership
  18. 18. TMT – Convergence and ImmersionTelephony Connectivity• Voice • Cellular• Messaging • Up to 14 bands• SIM card • WLAN/BT• Phonebook • GPS• Ring Tones • NFC• Security • FMData/ MultimediaEnterprise • Camera 8-16M • Camcorder• 100Mbps • 24M Color Display• Email • Memory (160GB)• IMS • Multiformat A/V• Browsing • HD Video/TV out• VPN • Games• PIM• Ecommerce Software (50-100M Tps) • Protocols • DRM• Payments • Middleware • Applications • User Interface • Minimize fragmentation
  19. 19. Next Generation Interfaces
  20. 20. Haptics / Holograms / Interactive Surfaces
  21. 21. Focus on Growth Industries
  22. 22. Rising Infrastructure Spending• CIBC projects up to $35 trillion in public works by 2030 (1)• Annual spend: – North America $180Bn – Europe $205Bn – Asia $400Bn – Africa $10BnGreen Buildings - $600Bn by 2015
  23. 23. Airport Expansion by 2020 China from ~150 to 244 India from ~100 to 150
  24. 24. Opening Up Education
  25. 25. Green Transport Revolution
  26. 26. Extending the Experience
  27. 27. The Slide@T3Changi Airport - Singapore
  28. 28. Virtual Grocery Shopping – Tesco South Korea
  29. 29. 3D Printing $1Tn+
  30. 30. The Evolving HR Agenda
  31. 31. Barriers to HR Effectiveness over the next decade46% 46% 43% 39% Lack of Failure to Emphasis on Corporate business and attract, cost cutting culture not strategic develop, retain over people valuing understanding and reward development talent in the HR suitable talent development function at all levels
  32. 32. Maximising HRs Contribution - Critical Roles70% 61%60%50% 44%40% 37% 35% 34% 31%30%20%10%0% Becoming a Acquiring, Managing change Individualisation and Addressing the Becoming a learning strategic partner, developing and and cultural personalisation of demographic organization coach and mentor retaining talent transformation HR services to meet challenges of a and developing HR the differing needs global and multi- as a source of of leaders, generational competitive managers and workforce advantage employees
  33. 33. Strategic Priorities for HRAligning HR / talent andbusiness strategies 73%Nurturing engagement /commitment 58%Developing clear HRstrategy 51%Developing global modelfor people & skills 49%
  34. 34. Leadership and Management DevelopmentManaging, motivating /integrating a multigenerational workforce 58%Build management /leadership capability tomanage an increasinglyglobal /diverse workforce 57%Help management andleadership to work in aflat structure 49%
  35. 35. Supporting EmployeesMaximising individual talent, competence,commitment, and contribution 56% 43% Building and sustaining employee trust and engagementHelping employees find a sense ofpurpose and meaning in their work 39%
  36. 36. Performance Management - Maximising Employee ContributionSupporting lifelong learning -continuous re-skilling 61%Implementing real-time learning /development solutions 49%Improving training / deliveryeffectiveness 40%
  37. 37. Operational Delivery Priorities 50% 48% Consistent / Auditable Supporting self-organising andProcess & Policy Execution self-directed teams 41% 41% Cost control Managing business risks
  38. 38. Organisation Design and CultureFacilitating alignment betweenstrategy and organizationaldesign, culture, values andethics 65%Developing organizationalcapacity to respond quickly /adapt to change 60%Redesigning organizationalstructures to ensure flexibility /responsiveness 48%Ensuring HR policies can supportboundaryless org models 42%
  39. 39. HR Technology Priorities 52% 47% Enabling the workforce to stay Enabling ‘self-service’ by‘connected’ in remote locations managers and employees 40% 38%Providing up to date employee- Using social media based communications centred information internally to drive engagement / retention
  40. 40. Outsourcing HR – Prime CandidatesEducation, training &development 55%Compensation & benefitsadministration 51%Employee administration 46%
  41. 41. Management of the HR Function58% 50% 50%Developing HR as an Anticipating key Building a deep effective partner, trends and understanding ofcoach and mentor to developments that business in general the business could impact HR and and of their own talent related issues organisation in in the organisation particular
  42. 42. Where are the Opportunities?• Networks• Development• Innovation• Business Models
  43. 43. How can Leaders Respond?
  44. 44. Lead or Follow?
  45. 45. Make Time and Space for Change
  46. 46. Be Sticky and Magnetic
  47. 47. Create Tolerance of Uncertainty Encourage Experimentation
  48. 48. Broad Scans and Deep Dives
  49. 49. Embrace Networks and Associations
  50. 50. Encourage Curiosity
  51. 51. Conclusions – Winners• Forward Looking• Experimental• Tolerant of Uncertainty
  52. 52. About Fast Future
  53. 53. Fast Future – Core Services• Live Events - Speeches, briefings and workshops for executive management and boards of governments, investment funds, development agencies , companies, airlines, airports, hotels, venues, CVB’s and associations• Future Insights - Customised research on emerging trends, future scenarios, technologies and new markets• Immersion - ‘Deep dives’ on future trends, market developments, emerging issues and technology advances• Strategy - Development of strategies and business plans• Innovation - Creation of business models and innovation plans• Engagement - Consultancy and workshop facilitation
  54. 54. Fast Future• Research, consulting, speaking, leadership• 5-20 year horizon - focus on ideas, developments, people, trends and forces shaping the future• Clients – ING, ABN Amro, Laing O’Rourke – Marks and Spencer – Airports - Aeroports de Paris / Schiphol Group – Vancouver Airport Services – Industry Associations – ICCA, ASAE, PCMA, MPI – Corporates - GE, Nokia, Pepsi, IBM, Intel, Orange, O2, Siemens, Samsung, GSK, SAPE&Y, KPMG, Amadeus, Sabre, Travelport, Travelex, ING, Santander, Barclays, Citibank, DeutscheBank – Governments - Dubai, Finland, Nigeria, Singapore, UK, US – Convention Bureaus – Seoul, Sydney, London, San Francisco, Toronto, Abu Dhabi, Durban, Athens, Slovenia, Copenhagen – Convention Centres – Melbourne, Adelaide, Qatar, QEIICC – Hotels - Accor Group, Preferred, – Intercontinental – PCO’s - Congrex, Kenes
  55. 55. Rohit Talwar• Global futurist and founder of Fast Future Research.• Award winning speaker on future insights and strategic innovation – addressing leadership audiences in 40 countries on 5 continents• Author of Designing Your Future• Profiled by UK’s Independent Newspaper as one of the Top 10 Global Future Thinkers• Led futures research, scenario planning and strategic consultancy projects for clients in telecommunications, technology, pharmaceuticals, banking, travel and tourism, environment, food and government sectors• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM, ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis, OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell, Siemens, Symbian, Yell , numerous international associations and governments agencies in the US, UK, Finland, Dubai, Nigeria, Saudi Arabia and Singapore.• To receive Fast Future’s newsletters please email rohit@fastfuture.com
  56. 56. Designing Your Future Key Trends, Challenges and Choices• 50 key trends• 100 emerging trends• 10 major patterns of change• Key challenges and choices for leaders• Strategic decision making framework• Scenarios for 2012• Key futures tools and techniques• Published August 2008• Price £49.95 / €54.95/ $69.95• Email invoice request to rohit@fastfuture.com
  57. 57. Our Services Bespoke research; Identification & Analysis of Future Trends, Drivers & Shocks Public Speaking, In- Company Briefings, Accelerated Scenario Seminars and Planning, Timelining & Workshops Future MappingPersonal Futuring forLeaders and Leadership Expert Consultations &Teams Futures Think Tanks Identification of Design & Facilitation of Opportunities for Innovation, Incubation Innovation and Strategic & Venturing Strategy Creation & Investment Programmes Development of Implementation Roadmaps
  58. 58. Example Projects• Public and private client research e.g. : – Development of Market Scenarios, emerging trends and strategies for key clients – Government and OECD Scenario Projects – e.g. Migration 2030, Future of Narcotics, Chemical Sector, Family 2030 – Scenarios for the global economy for 2030 and the implications for migration – Designing Your Future (Published August 2008) – book written for the American Society of Association Executives & The Center for Association Leadership – Global Economies – e.g. The Future of China – the Path to 2020 – The Shape of Jobs to Come – Emerging Science and Technology Sectors and Careers – Winning in India and China – The Future of Human Resources – Exploiting the Future Potential of Social Media in UK Small to Medium Enterprises – Convention 2020 – the Future of Business Events – Future Convention Cities Initiative – Maximising Long-term Economic Impact of Events – One Step Beyond – Future trends and challenges for the events industry – Hotels 2020: Beyond Segmentation – Future Hotel Strategies – The Future of Travel and Tourism in the Middle East – a Vision to 2020 – Future of Travel and Tourism Investment in Saudi Arabia – Aviation and Airports e.g. Aviation 2030
  59. 59. Example Clients
  60. 60. Image Sources p.1Page1. http://i.telegraph.co.uk/multimedia/archive/01016/BUSH-BINOCULARS_1016553i.jpg3. http://www.wadefinancial.co.uk/wp-content/uploads/2010/06/5-Big-Questions.jpg4. Left to Right http://www.guy-sports.com/fun_pictures/truck_art_pepsis_lg.jpg http://www.automotive-insight.net/aston-martin-cars/pics/aston%20martin.jpg http://www.kgwings.com/hawkeye/hawkeye05.jpg5. http://www.piperreport.com/archives/Images/Medicare%20PFFS%20Plans.jpg6. http://www.einstein.yu.edu/iphs/images/think_tank.jpg7. http://creativeclass.typepad.com/thecreativityexchange/images/2007/12/01/global.jpg8. Clockwise http://www.etftrends.com/wp-content/uploads/2011/07/1_fullsize.jpg http://blog.engglib2.upd.edu.ph/wp-content/uploads/2009/03/newsweek4.jpg http://www.ft.com/cms/s/0/4b3799e6-5e04-11df-8153-00144feab49a.html#axzz1LCUOTVNv http://batonrouge.myhomecareblog.com/files/2011/07/active_seniors4.jpg http://www.imperial-consultants.co.uk/files/biopharmaceuticals.jpg http://www.nanotechnologyinvesting.us/images/nanotechnology-480.jpg http://cdn.lightgalleries.net/4bd5ec0d18599/images/Cocoon_05-2.jpg http://takemetoyourleader.com/wp-content/uploads/2010/10/010101.jpg http://www.lostateminor.com/wp-content/uploads/2008/04/vertical_farming_1.jpg12. http://www.tensator.com/blog/post/2011/01/31/London-Luton-Airport-Introduces-Two-New-Staff-Members-Holly-and- Graham.aspx13. http://freshpeel.com/wp-content/uploads/2009/11/Future_of_Work.jpg14. http://encefalus.com/wp-content/uploads/2008/09/complexity.gif16. http://images.gizmag.com/gallery_lrg/arkhotelchangsha.png
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