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Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013
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Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013

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Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013 - lessons from years and years doing it

Offshore Analytics - material from the Big Data Analytics Conference held by CDM MEDIA in Arizona Dec 2013 - lessons from years and years doing it

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  • 1. Offshore Analytics Mario Faria http://www.linkedin.com/in/mariofaria/ www.slideshare.com/fariamario Twitter : @mariofaria Arizona, Dec 9th 2013 1 Mario Faria
  • 2. Chief Data Officer at ServiceSource
  • 3. We are the market leader Software Hardware LOCATIONS WORLDWIDE: Networking Healthcare & Life Science New Markets (XaaS and Industrials) $9B Recurring Revenue under management 47 seconds A renewal is closed 145+ Engagements worldwide 3 Mario Faria
  • 4. Analytics is transforming data assets into competitive insights, that will drive business decisions and actions, using people, processes and technologies 4 Mario Faria
  • 5. Offshoring versus Outsourcing 5 Mario Faria
  • 6. Offshoring Relocation of a company operational process from one country to another, specially for lower costs or better efficiency 6 Mario Faria
  • 7. Outsourcing Contracting a third-party organization to perform an internal business process 7 Mario Faria
  • 8. You can outsource with an inshore, near-shore or offshore capabilities You can offshore without outsourcing 8 Mario Faria
  • 9. 9 Mario Faria
  • 10. •  ebay, PayPal, Magento, ebay enterprise, GSI Commerce •  Revenues in 2012 : US$ 14.1 billion •  Analytics in California, Seattle, Salt Lake City, New York, Shanghai, Eastern Europe 10 Mario Faria
  • 11. Wunderman, WPP •  WPP is the 2nd largest advertisement group in the world •  Wunderman is focused in Brand Experience, Consumer Engagement, Data and Insights •  Clients include : Microsoft, T-Mobile, Nokia, Best Buy, Unilever, Citibank, Coca-Cola, Dell, etc •  Marketing analytics services spread out in centers based in USA, India, Egypt, Argentina 11 Mario Faria
  • 12. ScaleStation •  •  •  •  •  Startup (2 years old) Analytics for Global Health and Education A bit over 100 people HQ in Boise, Idaho; offices in Sacramento and Atlanta Offshore operations in New Delhi (India) and Belgrade (Serbia) •  Customers: CDC, Clinton Foundation, Unicef, Stat Pads •  Lessons learned : customers sometimes do not tell you the real problem. Data does !!! 12 Mario Faria
  • 13. Using Big Data for Fraud Management in Healthcare Healthcare Fraud Management using Big Data Analytics, by Trendwise Analytics, http://trendwiseanalytics.com/ 13 Mario Faria
  • 14. •  Started in 2011 in Bangalore, India •  Develop analytics tools and solutions for handling big, unstructured data for creating business insights for companies around the world •  Around 20 people (highly skilled; founders came from SAP and IBM) •  Some customers: Compuware and Bartolini (USA), Cirrus Consulting (Canada), MotorManager (Brazil), EGR (Australia), MCN Holding (Dubai) •  Technology Partners: Cloudera, Hortonworks, SAP, HPCC, Pingar 14 Mario Faria
  • 15. www.ciandt.com/ •  Founded in 1995 in Brazil by ex-IBM employees •  Around 2000 people •  Offices in Philadelphia, Atlanta, Somerset, London, Tokyo, China (Ningbo, Shangai), Buenos Aires (Argentina) and several Brazilian cities •  Some customers: JnJ, Coca-Cola, Yahoo, Metlife, Avon •  BI and Analytics projects at Nestlé (Switzerland) and BAT (London). Global roll-outs and strong change management •  Strong Lean IT orientation 15 Mario Faria
  • 16. At my current job at ServiceSouce •  A team of 80+ individuals •  Spread in San Francisco, Denver, Nashville, Dublin, Liverpool, Singapore and Kuala Lampur •  Closer to the business users •  Evolving to be a SaaS company •  Customers are asking us to provide more services 16 Mario Faria
  • 17. People Data Management Processes Data Architecture Programs Analytics
  • 18. Lessons Learned •  Avoid suicidal cost savings •  Feasible expectations from both sides •  Providers need some other sources of revenue at your company •  Contract management •  Managing resources across several time zones •  Hard to achieve metrics can lead to frustration •  Understand the details involved 18 Mario Faria
  • 19. Thank you Mario Faria Chief Data Officer ServiceSource www.servicesource.com http://www.linkedin.com/in/mariofaria/ Founder of the Digital Mad Men www.slideshare.com/fariamario Twitter : @mariofaria mfaria@servicesource.com +1 (425) 628-3517 19 Mario Faria

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